All Resolve Reviews
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Josh
Verified reviewer
Computer Hardware, 11-50 employees
Used weekly for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2023
Exceptional Payment Solution
Resolve provides a simple alternative for offering new and existing customers Net terms without exposing us to unnecessary financial risk or undertaking the hassle of conducting our own credit checks. This has made it easier for our team to sell and win new business. The customer support is also exceptional.
CONSI have no cons to report regarding Resolve's platform.
Jake
Electrical/Electronic Manufacturing, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2023
Resolve Streamlines Accounts Receivable
I greatly appreciate the partnership with Resolve. Their team is top notch and their platform has played an integral role in our continued growth.
PROSResolve streamlines our new customer onboarding by providing fast credit decisions. It mitigates our credit risk and improves our cashflow. And our customers appreciate the intuitive dashboard and timely notifications.
CONSWe'd like to see a native integration with BigCommerce and/or Brightpearl. That said, the team has been very supportive in pointing us to resources for custom integration.
Hayley
Furniture, 1,001-5,000 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
FUNCTIONALITY
5
Reviewed February 2022
An Extremely User Friendly Platform
Resolve is very user-friendly for both our customers and our internal team. They are attentive and quick to respond to any issues and take our feedback seriously when updating their interface.
CONSAt times new features can make it a bit difficult to find previous information. That said the team has done a great job of communicating these changes since we initially provided this feedback and it's improved a lot over time!
Maria
Electrical/Electronic Manufacturing, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2022
Great company to partner with
Great company to work with. Resolve has allowed our company to extend lines of credit with customers.
PROSSince Day 1, the Resolve team has kept a very open dialogue with us. They are very receptive to any feedback we provide and made improvements to the Portal for ease of use. By far the best thing about the company is their communication. They are quick to respond to any inquiries and partner with us to solve issues that may arise.
CONSThere isn't a "con" that I can list - portal continues to improve and provide more features for ease of use.
Kristin
Wholesale, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2021
If You Are Looking for a Credit Terms Company, Resolve is Your Go To!
Resolve is a great credit terms company. They provide excellent customer support and are always ready to help our Admin team and our customers when needed. The process of integration and approving customers for credit is simple and easy to do. I highly recommend using Resolve!
PROSWe really enjoy how involved Resolve is when assisting customers and getting them approved for credit terms. This allows our company to grow in revenue.
CONSThere is not much to dislike. The only request would be to have access to more critical data through the Resolve dashboard.
Raziel
Retail, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed March 2023
Great for reducing AR risk!
The quick cash advances for invoices is very helpful. The weekly emails they send to customers make it easy so that you don't have to reach out to customers. They respond to messages within the hour and help you with any questions or concerns. The flexibility of net 30, 60 and even 90 is great for customers who prefer longer net terms.
CONSThe late fees can be annoying to manage for customers if there is an issue with checks getting lost, but the pros outweigh the cons by a lot!
Rima
Cosmetics, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed July 2022
Great Customer Service
Resolve has been a great addition to our variety of platforms we use. It helped us generate more sales and helped us improve our efficiency in managing our receivables. Their customer support team is amazing. They are very knowledgeable and are quick to respond to requests. The quarterly wrap up meetings they host have a lot of insight and feedback.
PROSResolve is very user friendly and a very simple and straightforward platform to use.
CONSThere is nothing I don't like in this software; However, I would like to see more reporting options available to the customer.
Quinn
Accounting, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2022
Amazing company to partner with
I couldn’t speak higher about our experience with resolve
PROSThe software is extremely easy to navigate through, very transparent and helpful for both us and our Clients
CONSI love everything about their software, I wouldn’t change anything
Reason for choosing Resolve
Efficiency of the use of their software, their customer service is out of this world.
Anna
Medical Devices, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2021
Great service
The best part about Resolve, is their responsive team. Everyone on their team is extremely helpful, provide quick responses, and are enjoyable to work with. The user interface is easy to use and understand.
CONSI haven't come across any negatives with this software as of yet.
Amber
Retail, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2021
Resolve is helping to streamline our business
Resolve is helping us streamline AR. We are a small company so letting Resolve collect on and manage customer accounts is allowing us to be more efficient.
PROSThe interface is easy for us and our customers to use, they offer great communication, and their support staff is easy to reach and they help fix any issues promptly.
CONSI have no complaints. I am very happy with Resolve.
Eric
Marketing and Advertising, 11-50 employees
Used weekly for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2022
Complete Differentiator
We are constantly referring clients to Resolve - that should speak volumes about our feelings towards their company, software and service.
PROSThis software enables us to provide extended payment terms for professional services (marketing consulting). We are the only company that offers this to our prospective clients and it has resulted in a "win" more often than not. It's easy to set up and use and the customer support is fabulous.
CONSNothing. This is a great software if you are interested in revving up your receivables and collections.
Natalie
Construction, 11-50 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2022
Great Service
Resolve is great helps me collect money from customers faster and also they can see everything that goes on in their account. The option to pay through resolve is great.
PROSMy favorite part of the software is that it sends reminders to customers and updates for me. Saves me time to do other things.
CONSI wish there was a edit amount on invoice, for example if I just submit a invoice and I accidently entered 500.23 instead of 600.23 I feel like there should be a way to change amount in the same day.
Reason for choosing Resolve
It was very understandable and helps with money flow.
Reed
Wholesale, 2-10 employees
Used weekly for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2021
Resolve Streamlined our Accounts Receivable
Resolve completely automated our onboarding process for new customers as well as issuing invoices. The advance feature was critical for cash flow.
CONSNo real cons to report. Being able to customize refund reasons would be nice, as well as a slightly streamlined onboarding process for new vendors.
Reason for choosing Resolve
Resolve automated the entire process from onboarding to collection.
Dale
Sporting Goods, 2-10 employees
Used weekly for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2021
Resolve- Great Partners
Resolve has been super easy to work with and we look forward to using it as a tool to help grow our business.
PROSSuper easy to use. Quick approvals and fair underwriting.
CONSNot much to not like. Resolve has been very easy to use and whenever we've had any questions or concerns they've been quick to reply and help.