All StoreAutomator Reviews

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User Profile

Mason

Verified reviewer

Sporting Goods, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed January 2023

Great Multi Channel Management Tool

They've been great to work with. Support is fast and responsive.

PROS

Flexibility, extensibility, and the data model are what I like most. It's very easy to add new channels both out of the box and custom channels. Integration with other systems is a strength.

CONS

Would like to see tighter integration with Inventory Management tools like Skubana, Skuvault, Dear, etc...

Reasons for switching to StoreAutomator

Less expensive, less unnecessary features. No revenue share.

Steve

Cosmetics, 11-50 employees

Used daily for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed October 2023

Easy to use, fast and great support.

From the demo to signing on, to integration and launch we had a great experience. Each team handled the steps with great competence. They even copied our data from our old provider when we needed them to.

PROS

The integration was simple and quick. The system is full of features you need without overcomplicating it's use. We integrated in two weeks and switched from our previous provider. The cost savings were significant and we have a better solution.

CONS

Not much not to like. It does what we need effectively at a great price and is very easy to use.

Reason for choosing StoreAutomator

Ease of use, and cost.

Reasons for switching to StoreAutomator

Cost & service. The cost was a significant factor, but more importantly the lack of support. We would open cases and wait days for a response. Today most cases are replied to within an hour, and solved within a few. We've had to open very few cases for some outlier cases.

Mark

Health, Wellness and Fitness, 2-10 employees

Used daily for less than 2 years

Review Source: Capterra

OVERALL RATING:

4

EASE OF USE

3

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed January 2023

Our Experiences with SA

Overall, we are quite satisfied. All of our issues have been handled fast, with knowledge and very professionally. It does require daily maintenance but it is a time saver in the end.

PROS

Creating listings has been extremely easy, especially where there is just a few changes between listings. We use the clone function quite often. The support team has been incredibly helpful and knowledgeable. We submit questions to them on quite a regular basis and they always seem to have the right answer and fix. It has also enabled us to save money by allowing us to control and carry less inventory.

CONS

There should be a outlined onboarding sheet provided at the beginning of the onboarding process. I believe that the mapping process and categorizing of items has been the most confusing for us to learn. This was our first time using a product like this. Maybe simplifying your library for the mapping process and categorizing of items would make it easier for us. There also seems to be a time delay for quantities updating across the channels. This has been a problem that we have seen on multiple times when we are at 1 or 2 units left for specific SKU's.

Anonymous

2-10 employees

Used daily for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed February 2021

Amazing Software to Replace Channeladvisor, Highly Recommended.

Overall Extremely Satisfied, 10/10. Unlike the larger companies that treat small to mid size businesses like they're one in a million, Storeautomator has actually worked alongside us and seem very invested in our success and growth ( despite no revenue sharing pricing model!). Anytime we needed a custom integration, custom feature, or API connection, they provided very reasonable estimates to make sure we are happy, long term customers.

PROS

The platform is very use to use, customizable, and simply gets the job done for a fraction of the price compared to Zentail and Channeladvisor. More than the software, what I loved about StoreAutomator is the level of customer service and tech support. [SENSITIVE CONTENT HIDDEN], and the entire team were very accessible via phone and email, and helped us seamlessly migrate from Channeladvisor to StoreAutomator. We can easily upload listings to a lot of marketplaces, including Ebay, Walmart, Amazon, Shopify, and now even Etsy!

CONS

I would say the user interface could use a little upgrading, but its definitely not a deal breaker and honestly if that's whats saving us money then we can manage.

Reason for choosing StoreAutomator

We chose Storeautomator for a few reasons over competitors. 1. Price!! 2. They are able to list bulk on Etsy 3. Most compatible transition from Channeladvisor 4. They were very friendly and personable during sales calls and through the demo. I would definitely check them out for a demo, as I decided to do so after reading the reviews here on capterra.

Reasons for switching to StoreAutomator

Too expensive

Roy

Retail, 2-10 employees

Used daily for less than 12 months

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed November 2022

The most unrated eCommerece Multichannel software - Best value for the money!

Best choice we ever made in our 12 years of eCommerce business.There is nothing they cannot do - all of my requests for custom features were fulfilled in a manner of days (!)

PROS

Great company and great people :)Feels like a real family\partner company - their system is very impressive with all sorts of useful and practical functionalities.Very fair price for their subscription.Their support teams will always be available for you - no matter what it is and what is your concern.I`m very happy we chose working with them.

CONS

UI needs a little makeover and more up-to-date/modern look.Filters are great but need to be with a quicker access to them.

Reason for choosing StoreAutomator

The vibe before their software :)They really care about you.. it doesn't end on their sales call when they sell you their service - it continues with all of their teams..The ability to talk directly to one of their development team managers, and ask them to develop a feature in their software that does not exist, is priceless!! Their software functionality is super versatile and endless options to optimize the way you list your items and manage them.

Reasons for switching to StoreAutomator

Channeladvisor has the best functionality and there is no doubt about it... BUT:1. They are VERY VERY Expansive and they charge additional commission for your sales.2. The real reason why we left them is that when it comes to thier contracts with you, it doesn't matter how long you were thier customer (6 years!), they just don't care, you pay eveything until the end of the contract EVEN when they don't deliver your service! There is no partnership with them - you feel like you another tiny small business that they don't care about anymore... our account manager was....mmm.. no helping much at all.3. Their support is super slow - it used to be very quick (12-24 hours to respond) and now it takes days.

Anonymous

2-10 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed January 2023

One of the best Multi-channel Platforms

Starting from onboarding to our current daily task, it has been and continues to be a strong tool in our business model. The delivery speed and organization of data is beyond the industry standards. Activating and deploying marketplaces are very simple to achieve. Custom channel overrides are handle very well and allow us to adjust data accordingly from one marketplace to the next. This all comes at a reasonable price!

PROS

The user interface is very friendly and quick to load. SA has many features you don't find in other software. It also offers a huge list of built-in marketplace integrations ready to connect. The support staff is extremely knowledgeable and quickly respond to tickets 24hrs a day. In the past 2+ years we've been using the platform there has been no outages whatsoever. 100% uptime.

CONS

As in any software there are a few features tailored to our needs that could be implemented. Data filters, stronger reports.

Reason for choosing StoreAutomator

I could not find a software solution that offered all the features we needed except for StoreAutomator.

David

Wholesale, 11-50 employees

Used daily for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed February 2020

Much Better than the Brand Name house. MUCH better.

This has been superb. We came from the other I-should-not-bad-mouth, much larger, publicly traded competitor. They basically abandoned us and even said to me, in writing, 'last time we work on this issue'. Not these guys. They not only help resolve ramp up issue but I can hear them thinking about how they can solve my problem across the interface globally. It has been a pleasure and I would recommend everyone include these guys on their short list to review.

PROS

Superb Customer Support. They gave this product a lot of thought. If I do find something (that frequently has been more personalized than global anyway) they think about a solution and put it into place. Once a week on-boarding call with email access in between. Most importantly the product gets the job done. I am confident the hand-holding can stop soon and we will be on our way.

CONS

GUI take a little getting used to. I have a sense everything is there (or that they will put it there if not) but I'm not an IT or even graphics guy. I do think repetition will better familiarize me with the layout. And I don't know how they could jam this many features into an interface and not make it confusing at start up.

Reason for choosing StoreAutomator

As I wrote in the review above, I had a pretty good understanding of what NOT to buy after being with their competition. If it was their comp only I wouldn't be on the web. [SENSITIVE CONTENT HIDDEN] and the team there give me the impression they want to personally get me up and running.

Reasons for switching to StoreAutomator

Well, lets see. Maybe it was the other large publicly traded company saying 'this is the last time we will work on this (particular) issue'. Or maybe their giving us misinformation numerous times that required a total redo on our part. Perhaps it was 14 months of work and we still were not ready for prime time. For what it is worth many of their tech support people cared and tried to work through things but their internal policy prevented them from 'fixing' anything. At worst I got cryptic examples telling me to do this or do that. At best I resolved many issues after hours more involvement. And their account execs? The original salesperson said she would be there for us during the experience: once problems started to materialize I got a not from the new exec that she is removing the old one from cc's. And two weeks before I even knew I had a new one and the introduction email that said I am here for you a week later I got an email saying she was taking vacation and will be out for a week. There's a month I'll never see again. I have several emails in fact from people saying they are there for us. Until they aren't. 'nough said here?

Kate

Retail, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed March 2019

Easy to use advanced features

We centralized the data management using unlimited custom fields, mapping features, currency exchanges, channel overriding data to localize and customize by channel specs, real tome inventory sync, order management

PROS

Templating and mapping features making multichannel listing easy once it is set any new products get listed immediately in all the channels we prechoose. Inventory sync in realtime so no more have to feal with backorders. Creating kits bundles alternates and alias, able to overwrite all global level data on channel level such as changing Ebay title for example. International currency calculated daily for Amazon EU. Forwarding orders to other system we use Shipping Easy.

CONS

Reporting can be improved. Product grouping would be great.

Adam

Apparel & Fashion, 2-10 employees

Used daily for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed July 2020

Full functionality and attentive support at a reasonable price-point

The on-boarding team has been great and very responsive to our needs. They have quickly addressed any issues we were having. We are a little over 3 months into using the software and things are running smoothly.

PROS

The software handles everything we need for multichannel listing creation and both order and inventory management across channels. Almost instant 2-way syncing with various integrations is a nice feature that you can't get with similar software that rely on flat files only. I love that they are constantly improving the functionality on a regular basis and are open to recommendations along those lines. Overall this is an excellent value.

CONS

Some of the user interfaces can be streamlined a bit, but it is still quite functional. I have seen much worse from other offerings in the space.

Tom

Retail, 11-50 employees

Used daily for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed November 2020

Best support of any SaaS company

The team and service are phenomenal. They listen, collaborate, and execute. With continual input and improvement, the software is looking to become a powerhouse tool for any e-commerce seller.

PROS

By far the best service and response of any SaaS company we've worked with. The StoreAutomator dev team is on the ball and always working to improve their product based on customer input. StoreAutomator is an all-in-one solution for multi-channel e-commerce sellers and we used their listing solution to create listings on our multiple sales channels. The software is flexible and can be customized to your business needs.

CONS

Depending on your business needs, setting up custom mappings may take a while due to the learning curve for the user. (The StoreAutomator team is fantastic and extremely responsive to any questions and requests)

Craig

Marketing and Advertising, 11-50 employees

Used daily for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

FUNCTIONALITY

5

Reviewed May 2022

Great for multi-channel inventory management

PROS

StoreAutomator has an advance inventory management module that makes it possible to manage the inventory for multiple sales channels.

CONS

Admin management panel could be developed and designed in a more user-friendly way.

Mark

Automotive, 2-10 employees

Used daily for less than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed January 2023

Non Skilled User

Huge improvement over Listing Mirror, they had me all messed up, information wise. My data was a disaster.

PROS

SA is somewhat like excel. There are multiple ways to accomplish your goal.

CONS

It is a bit complex. Support gives you tech based answers at times. I am not techy....

Reason for choosing StoreAutomator

Research

Reasons for switching to StoreAutomator

Listing Mirror was not proactive in sight changes. Causing untold problems. Company [sensitive content hidden] told me too bad, basically. The contract you signed gives us no liability.

Don

Automotive, 2-10 employees

Used daily for less than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

3

CUSTOMER SUPPORT

4

FUNCTIONALITY

5

Reviewed January 2023

Powerful

Great, its the powerful software we needed

PROS

The power of this software is amazing. It can take your most creative ideas and make it a possibility.

CONS

The lack of being able to change the SKU after the product is created. Also, being able to remove a SKU or add an SKU to kits/bundles, is the number one complaint as sometimes we improve a kit, but have to be very careful deleting old products.

Reason for choosing StoreAutomator

The ability to have dynamic pricing on bundles/kits.

User Profile

Vladislav

Verified reviewer

Retail, 2-10 employees

Used daily for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed January 2020

Great Software, Great People,Highly recomended

We all really love it at our company.

PROS

Very easy to use, very customizable with lots of options Easy to work with and implement ONe of the best listing softwares we have used

CONS

Cant think of any cons If it would have native connestion to Sears, Rakuten and Newegg that would help us, but they already included newegg as native connection in less than few months, so we are happy.

James

Consumer Electronics, 2-10 employees

Used weekly for less than 12 months

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed November 2022

Store Automator - Seamless Control Over Multiple Channels

PROS

I like the ease in which products can be toggled, adjusted, and managed for quick updates on multiple platforms. The support team has always been responsive and helpful too.

CONS

The software is so helpful, I only wish I could use it to manage products, pricing, and data for Target+ as well.

Raj

Warehousing, 11-50 employees

Used monthly for less than 12 months

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed January 2023

Operations Controller

It was a great experience with all associates from Store Automator because they were knowledgeable and friendly to execute our business requirements.

PROS

Manage Product and Inventory at one place.

CONS

This software was user friendly and it was easy to connect to other market place thru API like Walmart Marketplace and Amazon Market Place

Abraham

Retail, 11-50 employees

Used weekly for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed April 2019

Great Multi-Channel Software with a Reasonable Price Tag

PROS

- Multi-Channel listing - Repricing feature - Software works fast - Gokhan on the Sales Team and Onur on the Development Team have been really helpful and very quick with their responses

CONS

- Still learning and using and so far did not find anything materially negative

Showing 1 - 17 of 17 Reviews