Ahsay Offsite Backup Server vs Carbonite

RATING:

3.9

(57)

Ahsay Offsite Backup Server has 57 reviews and a rating of 3.86 / 5 stars vs Carbonite which has 167 reviews and a rating of 4.26 / 5 stars. Compare the similarities and differences between software options with real user reviews focused on features, ease of use, customer service, and value for money.

Overall Rating
3.9 (57)
4.3 (167)
Ease-of-Use
4 / 5
4 / 5
Value for Money
3.5 / 5
4 / 5
Customer Support
3.5 / 5
4 / 5
Functionality
4 / 5
4 / 5
Last Review Written
October 27, 2022
April 2, 2024
Pros/Cons
  • Pros

  • Ease of use, however I have been using it for over 13 years.
  • The deployment / branding and quality of the product speak for itself. The varied types of backup you can perform and ease of which you can restore is quicker than other backup software I have used.
  • Cons

  • When we needed it the most, it had error after error. Truly regret spending as much as we did on the system.
  • Finally, as an MSP, their reporting is very bad, so we had to use a third party that connects to Ahsay to generate daily report logs.
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  • Pros

  • The price and ease of use is fantastic and intuitive.
  • Carbonite provided outstanding customer service when we needed to transfer files to a new computer. They walked us through the entire process and saved us hours of heartache.
  • Cons

  • Well, new agents come out often enough that it can be difficult for our small IT team to keep up, but it's a necessary evil.
  • It sometimes is difficult to navigate throughout the site, it may be that I am newer to the product.
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Pricing Range
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Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos