About Altaro VM Backup

Altaro VM Backup is a backup and replication solution for Hyper-V and VMware, built for MSPs and IT departments, that delivers: • Reliable, fast, fuss-free performance – Hassle-free and fast virtual machine backup, with the ability to take your first backup in less than 15 minutes. • Best storage savings in the industry – Lower storage requirements by over 65% with our Augmented Inline Deduplication technology • Minimal RPO and RTO – Significantly reduce Recovery Point Objective (RPO) and Recovery Time Objective (RTO) through replication and CDP, helping your users to recover their data as fast and as fully as possible when disaster strikes • Outstanding 24/7 support – Fast, effective and human tech expertise with live chat response in seconds and call response o...


Read More

Supported Operating System(s):

116 Reviews of Altaro VM Backup

Average User Ratings

Overall

4.76 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

4.5

Functionality

4.5

Ratings Snapshot

5 stars

(91)

91

4 stars

(24)

24

3 stars

(2)

2

2 stars

(0)

0

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 116 results

February 2019

User Profile Picture

Anthony from Tangiers Group

Verified Reviewer

Company Size: 51-200 employees

Industry: Investment Management

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

February 2019

Easy to use and gets the job done

Pros

Great Price Easy to setup and to use Great Support Team Local and Cloud Backups are both great and easy to configure Keeps backup sizes to a minimum

Cons

Would like to have possibility to have a backup of a physical server

Response from Altaro Software

Replied February 2019

Many thanks for your review! We greatly appreciate it. We will soon be providing backup of physical machines -- we will notify our customers and followers about this. Stay tuned!

January 2020

Si from Sycom

Company Size: 11-50 employees

Industry: Computer Networking

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Functionality

5.0

January 2020

It really does what it says on the Tin!

The whole experience wrapped up is just - Good!! We had a situation causing us to move away from another backup vendor due to issues (not being able to depend on a backup to simply do its job causes sleepless nights after a while). We installed Altaro VM Backup, configured it - all in 15 minutes, including set-up of the email alerts and left it for the evening. Next day - Emails are usually our first encounter as to what occurred overnight - They were all Green! Seriously - a big wow from us! 7 Virtual Machines all backed up successfully and in a time window that seriously made me look twice. The compression and the speed of backups - wow!

Pros

I have a few things I like - but the most nicest thing: The user interface on Altaro product always seems so simple, and logical. Being in IT support, I dread those times when it takes 20 minutes to work out the GUI or interface to try and restore a file or check a backup log.

Cons

OK - Not being funny - I'll have to come back to this question, because I struggle to think of something I really don't like right now.

Reasons for Choosing Altaro VM Backup

The decision really came down to being able to install and trial Altaro software at that moment. No sales calls, no hassles, just download and go! It was so easy to do this at 21:00hrs in the evening, and to find in the morning - everything worked - Decision was then made. Naturally, we checked features and other "stuff" techs need to check - but all in all - this product rocks others in many ways.

Reasons for Switching to Altaro VM Backup

1) Fed up with the amount of time spent on support work 2) The Interface was not lets say "the easiest to use" 3) from memory I think the renewal costs were just ramping up.

March 2019

Ricardo from Webcenter

Verified Reviewer

Company Size: 2-10 employees

Industry: Information Technology and Services

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

3.0

Customer support

1.0

Functionality

2.0

March 2019

Poor Support and issues with disk space

We use Altaro to backup our hosts with hundreds of VMs. We are now migrating to a different plataform, due to the lack of support to ReFS and the other limitations stated above.

Pros

Easy of use. It take some time to learn the software schema, but after that, it is very easy to use on the day to day experience.

Cons

Support is almos informal. There is a ticket number, but the follow up is poor. Chat is almost always offline. About disk space, the backups keep groing indefenitely, even if the VM has not much updates. The optimization tool to recover space does not work properly, takes too long to execute, while it runs, it blocks ALL backups funcionality and at the end there is almost no space freed. There is no limit for backup space per VM or per storage. You need to always keep following up the disk usage. There is no support for ReFS, what is a shame for a software that runs on Windows Servers and ReFS has been around for a while already.

Response from Altaro Software

Replied March 2019

We are sorry that your experience with our support team has not met our usual high standards. Our support team prides itself on the great feedback it receives from customers, so feedback like this really does stand out. We answer support calls within 22 seconds on average and follow up email tickets within 2 hours on average. Our customers have the option to use chat or phone for quicker responses, our chat is online 24 hours a day. Do email support@altaro.com with more information about when you were dissatisfied, and we'll be glad to investigate further. Your backup repository will grow only if the VM has new data - our deduplication and CBT make sure of that. Re the optimization tool, we are working on a better backup format that uses the freed-up space more efficiently. We're sharing your feedback about no limit for backup space as a feature request - thanks. Our recently launched `Mount Virtual Disk' option allows users to grab their backed up files from ReFS partitions.

July 2021

Pedro from Centrozero

Company Size: 2-10 employees

Industry: Information Technology and Services

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

July 2021

One of the best VM Backup software I know

We use Altaro VM Backup and we have many happy clients with this solution.

Pros

Easy to use, fast backups, good deduplication and compression rate. Easy to recover VMs. It does the job.

Cons

It was nice to setup different retention policies for every location. Now it is only possible to setup retention policy to primary location and offsite location (every locations with same retention policy).

Reasons for Choosing Altaro VM Backup

Easy to use. Price. Does the job.

Reasons for Switching to Altaro VM Backup

Easy to use. Price. Does the job.

November 2020

Bünyamin from Röder GmbH

Company Size: 11-50 employees

Industry: Civil Engineering

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

5.0

Functionality

5.0

November 2020

Altaro - Best Choice for me

Pros

very easy to use. Nice Dashboard with a lot of first sight information.

Cons

German Language! Not everyone can understand it.

Reasons for Choosing Altaro VM Backup

Veeam was too expensive for use and our IT is not so big to use Veeam. We didn`t need a big-Size product.

Reasons for Switching to Altaro VM Backup

It was a selection from my Department.

Response from Altaro Software

Replied November 2020

Many thanks indeed for your review of Altaro VM Backup. We have taken note of your request to have a version of the product in German, but cannot make any commitments about this at this point.