All Backblaze B2 Cloud Storage Reviews

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Andrew R

Religious Institutions, 2 - 10 employees

Used more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

Reviewed June 2022

Rock Solid Cloud Backup

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Christopher

Verified reviewer

Information Technology and Services, 2-10 employees

Used daily for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

3

Reviewed April 2019

Best Backup on the Market for Business

For our small business, the software was a huge success and came in handy when one of our back drives went bad. Setup on our server and workstations was seamless and easy to manage from any device.

PROS

The best part of this software is how easy it is to configure and setup. A few simple clicks, a private key for encryption, and it runs quietly in the background when connected to the internet uploading data as specified in your options. Cost for the amount of storage is lower than most providers without having to rely on cold storage options.

CONS

Backblaze relies on the computer state for backups, and doesn't give a huge number of options for data recovery. If you lose a file, you need to make sure to restore it before the next backup kicks in and removes the file for good. Software does not run on network drives or NAS very easily. NAS sometimes has software to integrate, but usually not a dual direction backup. Upload was pretty slow. We are on 400/400 fiber and the 600GB upload took almost 3 days.

Vendor Response

Hey Christopher- Thanks for leaving the review! Just a quick note- Our Computer Backup software is one not intended to run on network drives or NAS devices, we have B2 Cloud Storage for those use cases. Why? Our Computer Backup service is one of the few remaining unlimited services around. By being truly unlimited, we had to draw some lines around what backing up a `computer¿ means (within the context of unlimited). So that might explain some of their haplenges you had backing up your NAS. But checkout B2! It¿s $0.05 /GB/month (1/4 of the price of S3). And is integrated into most NAS devices already. You can find more information at https://www.backblaze.com/b2/solutions/backup-and-archive.html Cheers! Ahin from Backblaze

Replied April 2019

Joseph

Photography, 1 employee

Used daily for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

FUNCTIONALITY

5

Reviewed May 2022

Just go with Backblaze

I love Backblaze. They offer exceptional products for way below the competitions pricing.

PROS

I use their B2 backup on my NAS. I needed something that was affordable but also reliable. B2 checked those boxes for my business

CONS

I don’t have any cons for this product.

Reason for choosing Backblaze B2 Cloud Storage

Straightforward product offerings. Not pushy to buy more services.

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Robert

Verified reviewer

Broadcast Media, 1 employee

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

1

EASE OF USE

4

VALUE FOR MONEY

1

CUSTOMER SUPPORT

1

FUNCTIONALITY

1

Reviewed November 2022

Backblaze let me down

Disappointing.

PROS

Used them successfully for many years. Then suddenly, they stopped backing up my external HD on my mac for an undetermined amount of time. After discovering this potentially catastrophic situation, I contacted customer support which finally told me that BB couldn't backup a mac external HD with Time Machine. What? But it did in previous years? why wasn't I alerted my backup was essentially backing up ONLY my desktop, which has almost no files? Wasted money. Worse, it could have cost me my business.

CONS

Unreliable and their customer service seemed clueless.

Reason for choosing Backblaze B2 Cloud Storage

Ease of use and it was recommended.

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Thomas

Verified reviewer

Internet, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

5

FUNCTIONALITY

4

Reviewed October 2022

Backup Server with Backblaze

PROS

I've used Backblaze for years with mixed results with regard to using it as a backup for computer files. For the most part I've moved to Google drive for that because it works much better for my use case. But what I really like Backblaze for is remotely backing up my cpanel production servers. We used to use Amazon S3 to backup our servers. But it was a little expensive. Backblaze is way cheaper than AWS and just as easy to set up and even easier to use if you need to access files.

CONS

The smart phone app can be a little buggy at times when trying to connect or download files.

Reasons for switching to Backblaze B2 Cloud Storage

Much less expensive than Amazon S3.

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Scott

Verified reviewer

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

4

FUNCTIONALITY

5

Reviewed March 2018

Backblaze was a simple solution for what has always been a complex problem.

The peace of mind that if you're office burns down or floods and your harddrive backups and their contingency drives die you still have a backup in the cloud... It's worth the few dollars. The value per dollar is stunning with Backblaze!

PROS

Being able to have your entire database and archive in the cloud, automatically synching everyday, is a huge weight off of a company's shoulders. It's incredibly cheap for what you're receiving and the options to get your data back are very convenient. Convenience is the key to Backblaze's success. A program runs in the background and is transferring your files in the middle of the night (or whenever you set it), ease of mind with no extra work. The setup is easy and takes minutes and the updates are informative.

CONS

One issue with Backblaze is you literally need to upload ALL of your data so depending on your ISP you may hit some data limit caps. I also found the upload process to be very slow. It took a couple weeks to upload a dozen terabytes. However when it was all finished, there is no issue in keeping up with the daily influx of data.

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Bryan

Verified reviewer

Design

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed March 2018

The simplest cloud backup solution

PROS

Backblaze is very easy to get running on a new computer and has configurable bandwidth limits. It doesn't backup the OS or applications which is great since it is unnecessary. It makes sense to have physical on and off site backups as well for critical data, but backblaze is so affordable that it is a great addition and adds peace of mind without having to always worry about if physical backups are 100% up to date.

CONS

I understand that they need to put limits on some things so people don't game the system, but I wish it was possible to keep a single external HD backed up without having to keep it plugged in all the time. If the external HD is unplugged for a certain amount of days, the data from it will be cleared. For teams that travel often, they may not always be able to have that external drive plugged in.

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José Luis

Verified reviewer

Education Management, 1 employee

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed December 2022

I have used Backblaze for over two years and I am VERY happy with it.

I am just plain happy. My intention is to renew again and again my yearly subscription with them. The reason I started using this software is that The New York Times uses it as well. If they use it, the software must be fantastic!

PROS

Ease of use. Security. Peace of mind. Everything works in the background. I don't even need to update the software because it does it automatically.

CONS

I cannot think of anything. They send a regular newsletter, and many of the articles they send are too tricky for me to understand. Maybe if they wrote some of those articles in a more user-friendly language for people like me who are ignorant about IT.

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Nate

Verified reviewer

Higher Education, 1,001-5,000 employees

Used daily for less than 12 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed July 2018

The biggest success of this software is that I never have to think about it

PROS

First off, the biggest endorsement I can give for this software/service, at least for me, is that it is picked by The Wirecutter as the best online cloud backup service. The first important thing to realize is that EVERY hard drive will eventually fail. Not if, but when. So you need a backup plan. And any backup plan that requires you to remember to do something is doomed. That's where BackBlaze comes in. The setup is dead simple (easier than other services I've used, like Crashplan), and then you simply let it do it's thing and run in the background. That's it! All you need to do is relax knowing that all of your data (and I mean all--the service allows unlimited data storage) is now safely backed up offsite.

CONS

I have yet to run into any issues with this sofware and service. I fortunately have not had the need to try out their data recovery features, however, so I can't opine on the quality there yet.

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Jessica

Verified reviewer

Accounting, 1 employee

Used daily for less than 6 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

FUNCTIONALITY

5

Reviewed October 2018

Affordable option for business backup

I got tired of the regular price increases of the cloud backup solution that I had been using for years and in my research Backblaze came highly recommended, the price was right so I decided to do a trial. I have a lot of files so the initial backup took a long time but by adjusting the settings to use more bandwidth while I slept, the backup completed in a fraction of the projected time. So far it has done a great job at backup up new files within hours thus giving me peace of mind. I haven't had the need to do a full restore yet (knock on wood) but I did conduct a test restore before the end of my trial, I had to go to the website to do so and it's not as instant as my old solution but it worked well. I like that in the event of a catastrophic hard drive failure I have the option to have a drive shipped to me. The software has been running on autopilot since I signed up and I am saving money.

PROS

The price is a great value when compared to the products that I had been using before. Setup was easy and straightforward and it automatically backs up new and changed files giving me peace of mind.

CONS

Customizing settings isn't as user friendly as the app that I used before. You need to log on to the website to restore files which is a small inconvenience. My old backup solution had a small icon next to files so I knew at a glance which ones were already backed up, Backblaze doesn't offer that. It isn't able to back up GSuite's File Stream Drive.

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Shawn

Verified reviewer

Internet, 51-200 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed February 2018

Peace of mind: priceless.

Peace of mind!

PROS

I love that once the software is enabled, I don't ever have to think about it. It's just there, silently making sure that my work is constantly being backed up to the cloud in case the unthinkable happens and I lose all of my data.

CONS

I haven't had to actually use it yet, but having explored the restoration process a little bit through the company's website, it seems to be a bit clunky. It would be nice if there were an easier way to pick through the files I need to restore. Would be even better if it could track multiple versions ala Apple's Time Machine (which I also use).

John

Construction, 5,001-10,000 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed January 2023

The best tools to create a secure backup system at the lowest costs

Backing up on the cloud is very important, and Backblaze enables us to control our backups from one place, and provides us with the required layers of protection for our data. We now have an integrated archive of all our files, and we can search it and access the data we need, as well as access and retrieve it with ease.

PROS

With Backblaze, I find great confidence that all the files and various data I work on are safely backed up to the cloud, and the encryption that Backblaze uses to authenticate system access and data recovery is something I greatly appreciate. Sync with Backblaze is excellent and we can keep multiple archives working with cloud backups at the same time, and we can schedule backup times with ease. I very much appreciate the notices and reports that document backup operations, as well as when an error occurs, which makes us fully prepared when any problem occurs with copying operations, and we can then call the support team, which I find very responsive, and we can always find appropriate solutions to problems.

CONS

There are no features that I do not like about Backblaze, as I find it has a simple user interface, and all the tools are clear and easy to use, in addition to that it integrates with all applications very efficiently. My only concern with Backblaze comes from the copying speed, which I find to be variable, and also because of the notification system, where sometimes I receive a notification that the copying process failed, and when I track the process I find that it is talking and that the copying was completed successfully.

Marshall

Media Production, 1 employee

Used daily for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

3

VALUE FOR MONEY

5

FUNCTIONALITY

4

Reviewed July 2019

Great Value, but lacks robust recovery software.

PROS

The price is unbeatable at this point for unlimited storage. Versioning is fairly robust. Speed is good.

CONS

Many folks would see this as a Pro, but I'd prefer to specify directories to backup rather than files types or the "back up everything" approach here. All recovery must be done through the web interface by browsing backed up data and selecting files to be placed into zip containers of limited size. This is slow and clunky. When I had a major failure, I needed to back up several TB of data. I had to wait a week for delivery of a 2TB volume, and still had to select 10-20 zip packages in addition, keeping track of what had been restore and what had not. Obviously, this is a value service, but a non-web interface that allows for direct recovery over a fast connection would be superior for me.

Reasons for switching to Backblaze B2 Cloud Storage

Crashplan increased prices and suspended product lines.

Vendor Response

Hey Marshall- Thanks for being a customer. As another option for fast downloads, checkout our dedicated downloader - circumvents much of slowness introduced by browsers. For Mac: https://help.backblaze.com/hc/en-us/articles/217665908-How-to-Use-the-Backblaze-Downloader-Mac- For Windows: https://www.backblaze.com/help-backblaze-downloader-win.html

Replied July 2019

Jim

Construction, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed June 2021

Backblaze - SMB lifesaver

Very good - tech support responsive and product easy to use and runs reliably. Eliminates the reason for trying to do individual PC backups to a shared drive or removable drive that would be left in the same office. It was not difficult to convince our company owner to use this product several years ago and the need for it has become even more critical.

PROS

Install for users was quick and simple. Interface easy to understand for recovering single files. During the COVID-19 lockdowns - staff with laptops were still protected by backups when working remotely.

CONS

Only issue I had was with doing recovery via the internet. Would NOT use that method again as restore took a full week. To be fair, there are options for having data shipped on media and I would use that method in the future. Over estimated the speed and bandwidth of our connection at that time.

Anonymous

201-500 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed July 2018

Easy to use and affordable backup solution for multiple computers. Easy recovery too!

PROS

After setting up your preferences, Backblaze runs unobtrusively in the background without any further interactions needed. The affordable pricing structure lets me use one account to back up several computers and easily access backups via the Backblaze website. Recovery is easy to do, fast, and multiple delivery options of your data are offered if you're trying to recover larger quantities than you'd prefer to download.

CONS

There isn't an archive solution to hold even a day or twos worth of backups. Your backup is only as good as the last state of your computer, so if you accidentally delete something on your machine, you have to be sure to recover it before the next automated backup takes place.

Anonymous

1 employee

Used daily for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

FUNCTIONALITY

4

Reviewed May 2020

Backblaze

Backblaze runs in the background of your computer and backs up additional files you add to their extensive and secure cloud system. You can choose to do a manual backup, but it automatically backs up each day that you have the computer on and operational. It's easy to use and takes away any worry of losing files.

PROS

I love Backblaze. After the initial setup, it's set-it-and-forget-it software. I also love that you can log into your account on any computer and access the files that have been backed up. It's saved me a couple of times.

CONS

They've since added a new paid tier that deals with this, but the original tier makes it so that anything that's been deleted from your computer no longer remains backed up after 30 days, so with the original tier, it's not helpful for making space on your hard drive.

Rebecca

Used daily for less than 12 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed April 2018

Gives me ease of mind regarding all digital documents I use for work and study

Ease of mind! Writing my master's thesis, it's just so good to know that all the work I do is constantly being saved and updated, and I don't have to worry about what will happen if I break/lose my computer. I just can't get into the habit of doing manual backups, and now I don't need to!

PROS

- It's so simple to use! There's no fussing around selecting folders to sync, or need to do any manual syncs yourself! It just runs in the background - Getting regular email updates allows me to have an extra sense of security - I think the cost of the service is incredibly reasonable - I love being able to remotely access files. It just makes working while travelling so much easier!

CONS

Really can't find fault with this service! The only improvement I would suggest is that a push notification for when updates are available would be great (currently, I have to request it to 'check for updates' every no and again), but that's not a massive problem.

Anonymous

10,000+ employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed September 2018

Backblaze set it and forget it until you need it

PROS

It is so easy to just add the different drives or files you want to be backed up regularly. It does it all in the background and you do not even notice it. When and if you need a backup you have various options for larger amounts of data you can request a drive be sent to you with the data or you can bring down the files in chunks or zipped files.

CONS

I do not have anything bad to say about this other than the one time i switched computers and had to merge my account back was messy but understandable.

Anonymous

11-50 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed July 2020

Set it and forget it backup

I've used it for years, and have no complaints.

PROS

I like the fact that it's always working in the background; and even though i already have cloud backups and disk backups, this is my third backup which makes a truly redundant (and assurance) solution.

CONS

Sometimes I want to quickly turn it off, i.e. I don't want backups going while I'm rendering or streaming, but it takes so many clicks to get to the on/of scheduling control panel deep inside System settings, that is annoying.

Alanna

Photography, 1 employee

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed January 2020

I tell everyone to use this product!

I’ve had a great experience with them!

PROS

BackBlaze keeps all of my computer files and external drives backed up. I feel so much safer knowing that all my thousands of photo and design projects will be immediately accessible to download to a new computer if my current one happens to crash. Plus, you can’t beat the price!!!

CONS

There is nothing I don’t like about this software. I recommend it to everyone, whether they own a business or not.

Arturo

Information Technology and Services, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

4

FUNCTIONALITY

4

Reviewed July 2020

Good automatic backup tool

PROS

I like they way Backblaze works. You just have to install the software and that´s it! You do not have to worry to backup your data manually and upload it to the cloud. If you get your computer broken or lost you can order your data on a hard disk by mail.

CONS

Data transfer (upload and download) its kind of slow in the basic packages. Since I install Backblaze I find my computer kind of slower

Anonymous

11-50 employees

Used daily for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

FUNCTIONALITY

5

Reviewed May 2019

Peace of mind at a fair cost

Absolutely one of the most fundamental pieces to protecting your data.

PROS

Set it and forget it. Install the software and instantly have peace of mind. You're definitely limited to whatever upload speed you have in the office but that's just life. I also use the normal Backblaze at home for personal use. The cost is very, very fair for what you get.

CONS

Can slow down your internet a little bit when it's uploading a large backup but that's pretty standard for apps like this. There may be a throttling option that I have to figure out.

Anonymous

2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed December 2018

Freed up my time

PROS

This software does a great job of keeping a daily backup of my computer without even thinking about it. Always have a backup just in case you lose something or anything happens.

CONS

Sometimes I forget to leave my laptop open for it to update overnight but that's more a laptop issue than software problem. Also, if you backup any drives, don't forget to connect them before going to bed...

Anonymous

1 employee

Used daily for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

FUNCTIONALITY

5

Reviewed May 2019

Set and Forget Backup

PROS

I like that once it is setup it works in the background and backs up everything. It gives me piece of mind, and it works well. I feel more confident for mine and other people's data if something should go wrong. I found it really easy to set up, and it has a bunch of options that make sense and allows me to exclude files if I need to.

CONS

More versioning of files would be good, just to give a bit more redundancy as some files can change a lot in a short period of time.

Anonymous

1 employee

Used daily for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed August 2019

Set It and Forget It

I feel a lot more secure about recovering my data in case of hard drive failure or damage to my computer.

PROS

Once you set it up, it basically backs up all of your data on your hard drive daily. You basically set it and forget it.

CONS

Some aspects are a little difficult figuring out -- but the customer service by email is very responsive. So no problem with solutions.

Reason for choosing Backblaze B2 Cloud Storage

Somebody referred me to them.

Reasons for switching to Backblaze B2 Cloud Storage

Quicken discontinued their online backup and moved to using DropBox as a backup.

Showing 1 - 25 of 137 Reviews