About Backup Vault

BackupVault is a leading provider of fully automatic, end-to-end encrypted cloud backup. We're 100% UK based, with two datacentres and all support channels based throughout the country. Trusted by 1000s of organisations worldwide, we're ideal for small to large businesses, education and public sector organisations alike.

We offer backup support for desktops, laptops and servers and provide cloud-to-cloud backup of all Microsoft 365 and Google Workspace data.


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23 Reviews of Backup Vault

Average User Ratings

Overall

4.91 / 5 stars

Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

Ratings Snapshot

5 stars

(21)

21

4 stars

(2)

2

3 stars

(0)

0

2 stars

(0)

0

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 23 results

February 2020

User Profile Picture

Grace from Grace Heathfield + Co Ltd

Verified Reviewer

Company Size: 2-10 employees

Industry: Accounting

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

February 2020

Reliable and simple

The main benefit of using this has been peace of mind - my data is backed up by a professional.

Pros

I like the support of a real person. Set up was really easy. The initial backup took a while but [SENSITIVE CONTENT HIDDEN] from BackupVault kept me updated on progress and talked me through everything. Recently my automatic back-up failed to occur. I didn't notice but someone at BackupVault did and I got an email, followed by a phonecall and all the support I needed to get it working again. They also noticed I wasn't backing up all my data - they emailed to check this was what I wanted and not just an error.

Cons

It doesn't work as a cloud drive - this is a backup service, not a drive that you can access like DropBox or similar.

Reasons for Switching to Backup Vault

Concerns about data being stored outside the UK

Response from Blueraq Networks

Replied May 2020

Grace, Thankyou for the review! We pride ourselves on our personal support service so great to hear this works so well for you. As always, anything you need we're here.

February 2020

Rupert from IT-MK Limited

Company Size: 2-10 employees

Industry: Information Technology and Services

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

5.0

Functionality

5.0

February 2020

Backup Vault Simple Off Site Backup

The support I have received from the guys there getting started has been perfect. One of the best support services I have come across. They have helped me get BackupVault running when there have been odd issues here and there. They are all polite, friendly and dedicated.

Pros

The ease of installation and being able to control customers backup sizes means that as soon as they go over their allotment of space I can generate more revenue. I can also closely monitor their backup so that I know it's completed, and it's been done correctly.

Cons

Nothing so far! The system and software have worked faultlessly across all the sites we have put it in at.

Reasons for Choosing Backup Vault

The sales guy had a really great attitude, basically here is what we do, I am here if you need me, no pressure at all. I like that, that's how we work. We just seem to be a good fit.

Reasons for Switching to Backup Vault

I liked the approach of backupvault so I thought we would try, so far it has been the right decision.

Response from Blueraq Networks

Replied May 2020

Hi Rupert, We love helping other businesses thrive so this is fantastic to hear!

February 2020

RALPH from Eunisure Ltd

Company Size: 11-50 employees

Industry: Insurance

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

February 2020

Eunisure's use of BackUpVault

BackUPVault has got me out of trouble a few times. In particular, there is one very complicated database which once corrupted. I was able to retrieve the previous night's back up and be up and running with it in no time at all. A very simple, easy procedure to retrieve files or any data making it easy for anyone to deal with.

Pros

It is easy to use. You can choose your own level and choose your costs and how much data you want to back up. Easy to set up and easy to retrieve files. People have often lost or corrupted files whaich can easily be retrieved with this software. It also goes back a long time so if your recent files aren't want you want you can go back further in time to when the file was as you want it.

Cons

To be totally honest there in nothing to dislike about this software

Reasons for Choosing Backup Vault

BackUPVault was chosen because of the simplicity of use. Other products all too often over complicate the set ups and use etc. This is simple and reliable and easy to use. Why complicate things?

Reasons for Switching to Backup Vault

Acronis was less reliable and the system we had entailed using hard drives we had to take home for safety. This is a much more reliable simpler system

Response from Blueraq Networks

Replied May 2020

Hi Ralph, There's been a few close shaves but that's what we're there for! Thanks for the fantastic review.

December 2019

Alex from Tiger Marketing

Company Size: 2-10 employees

Industry: Marketing and Advertising

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

December 2019

It's fast, ultra secure and totally focuses on data protection - unlike some of the 'big players'!

We use BackupVault for our business and we couldn't be more impressed. It's fast, so efficient and has saved us more than once from complete disaster - including when several of our computers were hit by ransomware! The service is second to none, we can literally call at any time of day and someone is at the end of the phone to deal with the call - and they're brilliant to deal with (we had a data emergency once and our tech guy had to get up out of bed and call at 2am - instant answer!). Also, that fact that they don't use questionable US data servers is brilliant (no Patriot Act worries there!) - it's all purely UK data centres, which we greatly appreciate. Highly recommended to all businesses (especially UK-based)

Pros

UK only datacentres - a HUGE deal for us, because it helps ensure our data is 100% GDPR compliant and importantly, not subject to dodgy the US Patriot Act (which most providers are) - It's ultra-fast! - Their InstantData feature is brilliant because it means we can access crucial data without waiting for the whole restore - It just works - with minimal interaction from us - The customer support is insane - they're available by phone and email 24 hours a day, 7 days a week (do they ever sleep?) - We don't feel worried bout ransomware ruining our business anymore... if it happens (which it might), at least we can just restore our previous backup a never pay a thing

Cons

Honestly can't think of a thing - certainly not so far, and we've used them for a few years now!

Response from Blueraq Networks

Replied May 2020

Hi Alex, We're thrilled to have provided protection against ransomware for your business, we look forward to a great continued partnership in the future.

May 2019

Paul from Sharp-aX Computer Systems Ltd

Verified Reviewer

Company Size: 11-50 employees

Industry: Information Technology and Services

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

May 2019

The ideal backup solution for UK based companies

It's a great company to work with, and we're looking forward to their new offerings to backup Azure and Office 365 with eager anticipation.

Pros

The biggest feature for us is that the servers are UK based, and thus the data is guarenteed to be GDPR compliant and DPA 2018 compliant when (or if!) the UK leaves the EU. The initial setup is straight forward, and for large datasets there's an option to produce a local copy which is fully encrypted and can then be transfered via HDD or USB sticks to a secure postal address. The overall support is first rate, we get response within minutes to the majority of questions, but do you know I can't remember the last time we actually had a problem that needed their input?

Cons

Our biggest issue tends to be customer broadband, and whilst the software has a feature to produce a local backup, it still requires the internet backup to complete first.

Response from Blueraq Networks

Replied May 2020

Hello Paul, Thanks for the review, Unfortunately nothing we can do regarding customer broadband, but great to hear our UK based servers are working well for your business.