About Datto SIRIS

Datto SIRIS is an all-in-one BCDR solution built for MSPs to efficiently prevent data loss and minimize downtime.

Utilizing a cloud-first approach, MSPs can offer their clients local backup and recovery with a secure, cloud-based repository and full disaster recovery in the cloud.

All of this administered from a multi-tenant cloud portal that allows MSPs to view, manage and recover client data from a single interface.

Flexible deployment: software-only and hardened backup appliances.


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Supported Operating System(s):

81 Reviews of Datto SIRIS

Average User Ratings

Overall

4.56 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

4.5

Functionality

4.5

Ratings Snapshot

5 stars

(62)

62

4 stars

(10)

10

3 stars

(4)

4

2 stars

(2)

2

1 stars

(3)

3

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 81 results

May 2021

Vincent from VNR Tech Solutions, LLC

Verified Reviewer

Company Size: 1 employee

Industry: Information Technology and Services

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

5.0

Functionality

5.0

May 2021

Datto Siris Disaster Recovery Appliance

Ability to quickly restore a server to service, either through virtualization or bare metal restore, reducing downtime and lost productivity. Providing peace of mind that the data is safe from disasters, ransomware attacks, or even accidental deletions.

Pros

I have the Siris X1 and X2 deployed at a couple of my clients, and have already used it to do a bare metal recovery of one server and a file level restore of a second. It backs up the systems hourly to itself so it can restore or virtualize the server locally, and also sends the data in the cloud, so if the entire building became unavailable due to an emergency, it can virtualize the servers in the cloud. I was able to quickly recover the server that experienced the drive failure, and if any issues arose, I could have virtualized the server temporarily. The backups are actually tested regularly by Datto with a screenshot verifying that the backups are bootable.

Cons

As this is a cloud based solution, there are recurring costs, however they are worth the peace of mind of having offsite backups that are actually tested.

Reasons for Switching to Datto SIRIS

Wanted offsite data backup and disaster recovery virtualization.

May 2021

Mark from Sterling IT

Company Size: 2-10 employees

Industry: Information Technology and Services

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

5.0

Functionality

5.0

May 2021

How much is your business and data really worth?

Datto does everything as advertised. Fast recovery, great support and simple setup Everything you expect and want

Pros

It is amazing how many people spend money in the wrong areas. Backup and Disaster Recovery is crucial in EVERY business. One thing that stands out with Datto is the great service and reliability of a recovery. We have needed Datto 3 times over Covid at 5am Sydney time, and support were there in less than 5mins to assist. Setup is quick and easy as well. Fast and reliable recovery

Cons

People will complain about the price. Yes it is a lot more than its competitors however you also get a lot more for your $$$. So really when you drill it down, its a smorgasbord of product features, speed and support. Unfortunately not everyone see this and therefore the price can be a kick back.

Reasons for Choosing Datto SIRIS

It did everything we wanted in one solution

Reasons for Switching to Datto SIRIS

Simpler solution as an all in one product and simple offsite as well (However the competitors are doing the same features now)

August 2021

Jon from Lime Daley

Company Size: 1 employee

Industry: Information Technology and Services

Time Used: Less than 12 months

Review Source


Ease-of-use

1.0

Value for money

2.0

Customer support

1.0

Functionality

1.0

August 2021

Stay away. Lots of choices in this industry, don't waste your time

I fought with Datto technical support for 6 months before they gave up on supporting their device.

Pros

Nothing. It was a terrible experience all around. I stuck with them for 6 months, because I assumed that it would eventually start working reliably because they seemed like a legitimate company. We did have one month where every backup succeeded. The other fine months required regular manual intervention.

Cons

I had to spend ~40 hours this year debugging the problems with their device. Many, many tickets, phone calls, emails remote sessions, checking their device, changing settings back and forth. All for a trivial one server use-case with very little data.

Reasons for Choosing Datto SIRIS

Alto was already installed so it was the easiest system to get setup. At least until I tried to use the software and discovered the previous consultant hadn't been watching the device and it hadn't had a successful backup in months.

May 2021

Mari from Corp SIDIF del Caribe

Company Size: 11-50 employees

Industry: Information Technology and Services

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

May 2021

Complete Solution

It gives me peace of mind that I offer clients a solution that meets all their needs. I am very pleased.

Pros

Only one vendor for a total BC/DR solution. Robust security functionalities. Easy to set up and manage. Trust that I can recover granular data, files and virtual machines, without long or laborious processes

Cons

Because I am also a reseller, some customers still ask to support to tape, which is not available in SIRIS. Also, more compatibility with operating systems.

Reasons for Choosing Datto SIRIS

Hidden cost. Support. Security. Trust

Reasons for Switching to Datto SIRIS

Avoid hidden costs of Azure and to have only 1 vendor to support the whole solution.

May 2021

Pulin from Marvel Technologies, inc

Company Size: 2-10 employees

Industry: Hospital & Health Care

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

2.0

Customer support

1.0

Functionality

4.0

May 2021

Unit Warranty is not honored by Datto so how can one trust warranty?

I have been using Datto Siris for several years. We had purchased S3B2000 unit for a client to replace their older unit and upgrade to larger data backup. Datto provided 5 year warranty on the unit. However, when unit gave a problem and stopped backing up (unknown Software or hardware issue, Datto support unilaterally decided without any explanation that it is not in warranty because of it being on a UPS and UPS battery powered off. Can you imagine a connection without UPS? Also can you find a UPS whose battery does not die after several years? The support made us do hard power shut off of the unit several times but it did nit connect to the environment. It sounds like a defect in the unit, but Datto support came up with a unilateral decision, without any explanation that they do not want to honor the warranty. Very poor response by support ????

Pros

Ease of use for setting up and usage of the product

Cons

Support for the product and warranty that should cover if the unit fails but Datto support person chose to arbitrarily ignore the warranty and no explanation of why not.

Reasons for Choosing Datto SIRIS

have been using datto and promoting datto for over 10 years

Reasons for Switching to Datto SIRIS

Growth of data size