All Datto SIRIS Reviews

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Matt

Information Technology and Services, 2 - 10 employees

Used more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

Reviewed February 2023

Datto Siris - for backups that just work

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Vincent

Verified reviewer

Information Technology and Services, 1 employee

Used weekly for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed May 2021

Datto Siris Disaster Recovery Appliance

Ability to quickly restore a server to service, either through virtualization or bare metal restore, reducing downtime and lost productivity. Providing peace of mind that the data is safe from disasters, ransomware attacks, or even accidental deletions.

PROS

I have the Siris X1 and X2 deployed at a couple of my clients, and have already used it to do a bare metal recovery of one server and a file level restore of a second. It backs up the systems hourly to itself so it can restore or virtualize the server locally, and also sends the data in the cloud, so if the entire building became unavailable due to an emergency, it can virtualize the servers in the cloud. I was able to quickly recover the server that experienced the drive failure, and if any issues arose, I could have virtualized the server temporarily. The backups are actually tested regularly by Datto with a screenshot verifying that the backups are bootable.

CONS

As this is a cloud based solution, there are recurring costs, however they are worth the peace of mind of having offsite backups that are actually tested.

Reasons for switching to Datto SIRIS

Wanted offsite data backup and disaster recovery virtualization.

Bryan

Hospital & Health Care, 51-200 employees

Used weekly for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

5

Reviewed November 2019

Peace of Mind - Cloud storage

Has maintained our business continuity planning allowing redundancy at reasonable expense.

PROS

Timely access to files, astounding ability to virtualize in intervals that meet business continuity.

CONS

High bandwidth. Requires high level education to maintain and use that we've outsourced to IT company.

Reason for choosing Datto SIRIS

Full access to our data and control. Better price points.

Reasons for switching to Datto SIRIS

The fixed location back-up could fail, it lacked redundancy and required same back up power element that our larger servers fail. The cloud model allowed us to maintain our own data without potential of it being held hostage by third party.

Pulin

Hospital & Health Care, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

2

EASE OF USE

4

VALUE FOR MONEY

2

CUSTOMER SUPPORT

1

FUNCTIONALITY

4

Reviewed May 2021

Unit Warranty is not honored by Datto so how can one trust warranty?

I have been using Datto Siris for several years. We had purchased S3B2000 unit for a client to replace their older unit and upgrade to larger data backup. Datto provided 5 year warranty on the unit. However, when unit gave a problem and stopped backing up (unknown Software or hardware issue, Datto support unilaterally decided without any explanation that it is not in warranty because of it being on a UPS and UPS battery powered off. Can you imagine a connection without UPS? Also can you find a UPS whose battery does not die after several years? The support made us do hard power shut off of the unit several times but it did nit connect to the environment. It sounds like a defect in the unit, but Datto support came up with a unilateral decision, without any explanation that they do not want to honor the warranty. Very poor response by support ????

PROS

Ease of use for setting up and usage of the product

CONS

Support for the product and warranty that should cover if the unit fails but Datto support person chose to arbitrarily ignore the warranty and no explanation of why not.

Reason for choosing Datto SIRIS

have been using datto and promoting datto for over 10 years

Reasons for switching to Datto SIRIS

Growth of data size

Adam

Information Technology and Services, 2-10 employees

Used weekly for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed June 2021

Datto always saves the day.

Datto is insurance for ransomeware. The stop gap is a huge selling point.

PROS

The software is top quality, the best in the business. Also the support team is American based and has personality and is very good. They have yet to let me down.

CONS

Sometimes certain older OS versions will not allow the backups to work. Also we have had problems backing up desktops too.

Reasons for switching to Datto SIRIS

Could not get good support and the software was just bad.

Ian

Information Technology and Services, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

3

FUNCTIONALITY

4

Reviewed June 2023

Reliable Backup Service

We have had dependable backups of our files and devices in Datto. The admin portal can be taught to engineers without to much hassle. The configurations are easy to manage and the support has been helpful when we had to reach out to them.

PROS

Datto Siris backups is able to backup our physical and virtual machines. It is easy to add and manage machine from the management console. Disaster recovery on the local Datto physical server has enabled to run domain controllers and other servers that are critical to the infrastructure when the on-site hosts have gone down.

CONS

Screenshot verification doesn't complete on some machines. The backups for newly added machines take a while to complete and the roundtrip process can take some steps and time to complete. Uploads to the cloud depend heavily on the clients internet connection speeds.

Anonymous

11-50 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed April 2019

Best Backup Solution Available

Datto allows us to sleep at night without worrying about our customers backup. Easy to plan for a disaster and know we are covered

PROS

- Full Image based backup of various Operating Systems, Server and Workstation OS - Robust and Secure Backup Technology to prevent backups from being compromised - Offsite Retention to protect from total onsite disaster - Canadian Data centers to keep confidential data inside the country - Easy to restore full server via bare metal method or virtual hard drive - Tests all backups automatically to make sure they are working and can boot - Can boot of backed up device in the cloud

CONS

Not a whole lot I don't like, it has everything we need Cost can get high for some of devices, however it is worth it

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Paris

Verified reviewer

Information Technology and Services, 2-10 employees

Used weekly for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed June 2021

If you need a solution with great support, continuity, and offsite storage Datto is your best choice

Unless I wanted to get in the business of storing customer data at my own ISP/data center there is really no one else in the game that covers the critical backup needs the way Datto does.

PROS

Easy to install and use. The learning curve is moderate for the specifics but easy if using the standard defaults that work for most applications. Customer Support will get you past any other issues.

CONS

Until you have had to use it and troubleshoot you the online help is generally pretty bad. Room for lots of improvements there. So when i get stuck I contact support directly and usually easy to sort out from there.

Reason for choosing Datto SIRIS

For the continuity options and the ability to keep a customer up even when things go bad. No one else comes close.

Reasons for switching to Datto SIRIS

The others either are way overpriced for what they provide or They just don't get the job done. With Datto I know I have support to fall back on and a product that will work.

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James

Verified reviewer

Computer & Network Security, 2-10 employees

Used daily for less than 12 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

3

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed May 2021

Datto - highest quality service when it counts

PROS

The most important thing with regards to business continuity services is speed and quality of support when it is required.

CONS

Cost is always a factor: this service is invaluable. But, it’s price does make selling it an exercise in selling fear (to a degree.)

Doug

Verified reviewer

Information Technology and Services, 1 employee

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed October 2018

Open Mesh Access Points

I can centrally manage about 50 AP's for various clients all from one common cloud base interface. I also find the alerts very useful when a device goes offline.

PROS

Ease of setting up new devices. Quickly making changed that get distributed to all other nodes in the given network. Cloud based is a plus in this instance. I'm typically not a fan of most clound based solutions.

CONS

Quite a bit more pricey that other wireless AP solutions.

Anonymous

51-200 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed April 2019

Datto

We were able to switch away from tapes and also get our backups in a secure location so if a major disaster hit we know our data is safe.

PROS

Does everything a good backup service should do. On device on site backups Cloud backups. Able to run environment from the cloud if major disaster hits. Set it and forget it type of system

CONS

Can be kind of expensive but if you want your data protected its worth the price tag.

Alejandro

Information Technology and Services, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed June 2021

Datto

PROS

Web portal interface super easy to use and manage.

CONS

Nothing comes to mind...................

Reasons for switching to Datto SIRIS

Vendor uncertainy.

Anonymous

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

1

EASE OF USE

1

VALUE FOR MONEY

1

CUSTOMER SUPPORT

1

FUNCTIONALITY

1

Reviewed May 2018

Might be a very good product - but you may never find out

PROS

Not sure if there are any benefits of the backup software product. Datto claims to offer other products and services

CONS

Arrogant sales people who don't know what they sell; Staff who responds to a question: "I have no idea - go back to the person who sent you email" about our missing equipment ; Tickets are open forever with no one taking responsibility and actions I am yet to receive an answer to a ticket that is now 8 months old to get someone to ship the faulty device back to us and remove our credit card from file. The entire story would take too much time to write up. Do they offer a good product? Maybe. The lack of service can turn any product into your personal nightmare.

David

Computer Networking, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

3

FUNCTIONALITY

5

Reviewed June 2021

Datto SIRIS BCDR

I sleep better at night with this solution in place.

PROS

The system is fairly straightforward. Once you set one up, the average technician should be able to be turned lose to deploy more by themselves.

CONS

If there is a con, it would only be price. But even then I don't think it's terribly expensive.

Reason for choosing Datto SIRIS

Cost, support, continual re-investment of the company obviously interested in bettering their offering.

Reasons for switching to Datto SIRIS

Support and ease of use.

Kevin

Computer Networking, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed August 2017

Finally, IT admins can sleep well knowing their data is protected

Peace of mind knowing that the customer's infrastructure was well protected.

PROS

LIghtning-quick recovery of files/folders and even systems. So easy to deploy and even easier to recover data. Quick spin-up of virtual machine for business continuity. Administration is simple and This product is loaded with actually useful and necessary features that directly benifit the MSP concerned with their customer's intellectual assets and productivity.

Joe

Non-Profit Organization Management, 1,001-5,000 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed November 2018

Datto Enterprise Backup

Overall great product. The company we use as our datto support - are thorough and quick to help when needed. If a backup fails, they immediately contact me to remedy the issue. Having that level of support is a huge piece of mind. Very good product, on site and in the cloud storage.

PROS

Storage size, speed of backups/restores, 3rd party company support who manage our backups/restores.

CONS

Price but can you really put a price on data loss?

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Steven

Verified reviewer

Financial Services, 501-1,000 employees

Used weekly for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed October 2019

Generations beyond tape backup solutions

The backup solution has saved us multiple times. The extended features of not just file recovery but bare-metal recovery saving us server rebuilding time and virtualization allowing us to bring up a server temporarily from a back-up were amazing features.

PROS

The ability to do virtualizations allows you to bring up servers temporarily when they fail. Users can still access the server and backups continue to be completed. You can then schedule downtime to restore the server instead of just interrupting users.

CONS

It is very technical and not something a technical novice can install and use correctly. You need an experienced technician to setup and maintain.

Reasons for switching to Datto SIRIS

Zenith had discontinued their BDR solution and the new solution they provided was not fully ready. We trialed Datto and were very happy as it was essentially similar to what we already had.

Chris

Information Technology and Services, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed June 2021

A cornerstone of our MSP business

It allows up to safely and efficiently keep our customer's system backed up and fully protected from all hazards.

PROS

Easy to implement with set-it-and-forget-it quality. Back-end monitoring is very detailed.

CONS

Cost for storage size curve is a little steep. I'd like to get more storage for the same dollars.

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Kurt

Verified reviewer

Retail, 51-200 employees

Used daily for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

3

VALUE FOR MONEY

5

CUSTOMER SUPPORT

4

FUNCTIONALITY

5

Reviewed October 2019

Burned Up Hard Drive or Burned Down Building, the Data Remains.

To date, while still new to its use, it has been all positive.

PROS

Ease of use is key for a company with a very limited amount of people, in management, who have a technological aptitude. It is very straight forward on its out-of-the-box processes, after initial decisions on what/how the backup should work.

CONS

Having to go through a 'dealer' was kind of a pain, but ultimately worth it considering our limited exposure to cloud backup services.

Robert

Computer & Network Security, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed May 2021

SIRIS Rocks

The device and services backup as advertised. Safeguarding crucial infrastructure and minimizing downtime.

PROS

Easy to deploy, backups and safeguards your data and provides auto verification.

CONS

one or two of the pages could be easier to navigate to and from

Anonymous

2-10 employees

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

3

VALUE FOR MONEY

3

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed March 2022

Backup and store your files with Datto

PROS

Datto has ease of use with the desktop applicaton syncing directly with Windows file explorer and the web access is handy when on the go.

CONS

Syncing with Datto can sometimes sturggle with more complex folders with a lot of files, but this can be managed by storing more single files as ZIPs.

User Profile

Sam

Verified reviewer

Financial Services, 201-500 employees

Used weekly for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed April 2019

Love this Backup Unit

Best backup solution I have used. Ease of use in GUI, backup speeds, agent based backup, screenshot verification, cloud mirroring Quick restore times with lots of restore options.

PROS

Ease of agent for servers/devices, appliance portal easy to use, many restore options, cloud mirroring, export to VHD, CHDX, VMD, VMDK or plain file restore through a UNC opath, local virtualization, support, BRM options with 2 free tests per year, their support provides free device upgrades

CONS

Support sometimes doesn't know what you are trying to do, so escalation a little slow,

Kevin

Logistics and Supply Chain, 11-50 employees

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

1

EASE OF USE

2

CUSTOMER SUPPORT

2

FUNCTIONALITY

1

Reviewed September 2019

Beware missing files in backups

When we found files were not showing as expected during browsing or searching of the backups we contacted support. After several back and forth conversations about us using wild-card search or quotes or leaving out dashes and doing a screen share they eventually said that indexing must not be complete, there is no way to know when it will complete and it could take a month or more. At our company we can't wait a month or more in hopes that a file we need to restore will eventually magically show up.

PROS

The software was fairly straight forward to setup and assign licenses for. The setup options were reasonably intuitive.

CONS

Software dashboard showed backups completed successfully, but when we spot checked data there were large amounts of data missing. Since this is a backup solution it failed miserable at its only job - we could not successfully find and restore files from Google Shared Drives.

Anonymous

11-50 employees

Used daily for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed May 2018

Great Experience and great Customer Service

PROS

We use Datto for almost all of our SMBs. They are easy to set up, and reliable and easy to administer.

CONS

Very small form factor, and needs to have good ventilation. We have killed several boxes putting them into a too small area, and then they over heat.

User Profile

Bruce

Verified reviewer

1,001-5,000 employees

Used daily for less than 12 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

3

FUNCTIONALITY

5

Reviewed March 2018

Great solution for backups

PROS

Provides on-site backup to hardware device AND backup to cloud. It also allows you to spin up an instance of a server locally on the Datto device--- making emergency recoveries very quick.

CONS

Sometimes it has been difficult for my network support team to get timely or complete technical answers to support questions from Datto.

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