GRBackPro vs IDrive
User Ratings & Reviews
Reviews are generated by real users. When reviewing a product, users are asked to assess the product’s overall quality, which includes assigning specific ratings for ease of use, value for money, customer support, and functionality.
Ease-of-Use
4.7 / 5
4.5 / 5
Value for Money
5 / 5
4.7 / 5
Customer Support
5 / 5
4.5 / 5
Functionality
4.9 / 5
4.5 / 5
Last Review Written
October 29, 2020
February 10, 2025
Pros/Cons
Pros
- I have a number of computers, each backing up to a secondary drive and then all the secondary drives backing up to a master computer. Works perfectly and I seldom need to look at it.
- The three things I like most about it are. Reliability: I have come to totally trust its ability to accurately restore my data when required.
- The support for this product is outstanding. They will get back to you in a very short period of time, and their solutions are spot on correct every time.
Cons
- It is not possible to find anything negative about GRBack.
- Don't Let This Happen To You. The title says it all, Ihave been in the IT field since 1965 and have struggled through many system crashes.
- I don't really have any points I dislike on GRBackPro. I am a user since the early 2000s.
Pros
- I like that it is a reputable company with superb customer service, and that their product actually WORKS.
- The 24/7 customer support is responsive and helpful, always ready to assist with any issues. Overall, iDrive Cloud Backup is a reliable, efficient, and secure choice for all your data backup needs.
- Very happy with its reliability and, especially, the help that is available when I need it.
Cons
- The configuration interface, for both the client and the web administration, is confusing and limited. I found a bug in the macOS client that made my us of the system very difficult.
- Inability to manage local backups ( sync deletions) which can be done in cloud.
- Makes no sense at all that the client needs to copy the "back-up" you are running for the local disk, where it is installed, prior to sending it to the cloud.
Pricing
Pricing Range
$
$
$
$
$
$
$
$
$
$
Product Demo & Screenshots
Advisor Recommendations & User Awards
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Additional Info
Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support and Training
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos
