My overall experience is great, I'm using Mail store all the time for my company and also implementing it in other companys. Customers are mostly satisfied with the product. It's also super easy to configure and to administrate it. For me it fit's perfectly.

What i love in the software is granting permissions for your employes to the mails of other employes when they are not in work or even when they stopped working. You can do it super easy and very fast, and that's important to me.

I could say there could me some more fancy features, but speaking truth, the software as it is have everything i needed, so for me it's perfect. It all depends what someone expect for a Mailstore software.

Mail store server was put in place to prevent deletion of company emails by terminated staff. By setting Mailstore Server to journal all inbound and outbound memos and copy anything that existed in the mailbox of a user, we were able to keep a great log of all of our company's email. We also have an older server running exchange and we were low on storage space. Installing Mailstore on another server, that had a large storage capacity, allowed us to relieve the Exchange server space issue. Emails that were over 365 days old were removed from the Exchange server and saved in Mailstore. In a recent issue, we needed to recover from Mailstore emails relating to a warranty issue for a customer, that were sent to an associate that no longer worked for us. With the intuitive search functions, I found the emails and exported them directly to the store manager's email. She was able to read all of the email as if it was sent to her originally.

Incredibly simple install. We were up and running in a few hours. Extremely customizable for archiving Smooth system for exporting archived mail back to exchange and other mail types

The annual renewal was a bit high, but the support justified this. Overall, we moved Mailstore to another server and the support was excellent. Backups are easy. I cannot say we have had ANY issues with

Mail backup easy to implement.

It was very easy to set up and implement, and is great to have a backup of all emails to be able to refer to.

When I had issues it was difficult to get in touch with the creators and the customer support was not good.

I have used this software in two companies so far. My first company I was archiving users mailboxes to PSTs to store on our server, users hate to delete old emails. Well PSTs are prone to corruption especially if they are pushing 50GB each, they also take up massive amounts of space. So I discovered MailStore and installed the trial. We moved a about 1.5 TB of PSTs down to under 500GB fully indexed and stored safely. I now use this at my new company and I pulled about 100 users email whos accounts were just set to shared mailbox and left in the cloud. O365 is now cleaned up and this is now a part of our user deprovisioning. My [SENSITIVE CONTENT HIDDEN] said she loves the search function and it so much easier than eDiscovery.

Very easy to use and implement. Simple windows installation on a server and that is pretty much it to get going. Active directory integration to assign licenses for users, even Azure AD integration if you on on there. Easily connect to users mailbox and pull all their emails for storage and indexing. Automatic compression and duplication in flight. You can also setup automatic jobs for those users who fill up their mailbox frequently. The price is another great thing, for a commercial product that does such a good job for us it was near dirt cheap.

I wish it had email alerts for jobs that run for backup or verification of the database. Reindexing the archives can be VERY long for massive archives unless you have super fast SSD storage.

Excellent, the support is great, responses usually within 2 hours, but always within the same day at most. Usually my support requests are not urgent, and I'm sure they weigh them based on the severity of the issue.

It was easy to install and configure, the documentation is excellent, it gets updates frequently enough that you know its being worked on, but not so often that it gets annoying.

Before setting it up you can discuss your end goals with them, some methods of archival archive messages directly, so they do not retain the users folder structure, some methods backup the users mailboxes directly, so they do. They all have pros and cons, and some of this depends on what type of mail server you are archiving from, but there is usually a solution for getting you exactly what you want.