Cloudberry gives us easy and uncomplicated access to cloud backup solutions usually only accessable through expensive contracts with IT management firms. By using Cloudberry in tandem with backblaze b2, we've reduced our offsite backup costs to 1/10th of the price.

The setup process is a bit clunky for people without experience but their team are more than happy to help if you get stuck!

Works well enough for most things except immutability

Cheaply and reliably encrypts and ships backups to Amazon for long-term storage as an LTO tape alternative. Once setup, it's pretty set-and-forget.

Automation around the product is somewhat difficult (e.g., automating ad-hoc restores from Rundeck). Also, immutable storage is complicated when you have a simple use-case, such as needing to backup SQL database backup files like transaction logs. It's not just a toggle-switch.

I use to like the ticket support of Cloudberry Labs. I have been a paid maintenance customer since 2013. In the maintenance plan they offer upgrades and support. Even though they enjoy my annual maintenance fees on 9 licenses they refuse to honor the upgrade clause in the agreement. I use to recommend the software and praise the support but in the past year it has went downhill fast. They don’t even read the issue in the support ticket and respond otherwise. I don’t not recommend them any more now based upon my real life experience now.

Ease of use Ease of install Runs in background

Crappy support Annual fee required to keep upgraded Refuse to honor their maintenance agreements

I use MSP360 backup on all of the PCs in the house and to backup one of my elderly relative's PC. I'm also about to set it up for my Father for his backups. I backup to Wasabi storage (highly recommended) for cheap, fast, reliable backups for my entire household!

Basically once it's setup all I have to do is keep an eye on the email alerts for possible issues and it just works!

It does occasionally suffer from a few small bugs, but that's the beauty with MSP360; the support is awesome!

It is a great product. The only overall thing I could suggest would be to make it a little more intuitive to use.

It has a lot of security features I didn't see in many other backup products. Suggested improvements are seen by the company and many times implemented into the product. You can see everything that has been suggested by other users and can vote and comment on them.

It is fairly complicated and took me a little while to learn. But once you learn how to get around it is easy.