MSP360 Managed Backup
About MSP360 Managed Backup
Awards and Recognition
Most Helpful Reviews for MSP360 Managed Backup
1 - 5 of 218 Reviews
Marco
Verified reviewer
Information Technology and Services, 1 employee
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2022
Excellent option for nimble MSPs, pay only for what you use
Very satisfied, excellent price-value
PROSThey don't force you to pay upfront for storage, I use their Amazon S3 bucket and the license price is excellent for a nimble MSP (one man band) like myself.
CONSIt takes a bit to understand purchasing and applying licenses
Reason for choosing MSP360 Managed Backup
Low cost, easy to deploy and constant training/education
Yisroel
Information Technology and Services, 1 employee
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2022
A great MSP backup solution
Excellent, it brought to me a real confidence in managing my backups, that I can respond quickly if there is any issues.
PROSIt allows all clients to be on one platform for easy management. I had multiple solutions before, frankenstack. Now all in one place, one bill, one view. Very NiceAlso they have multiple forms of backups, local, cloud, file, image, all of them I implement.
CONSAt this point I really do not have any cons. I have had good response from tech support when I had issues. They did change a backup type that I was using, which was not secure. The change made sense.
Reason for choosing MSP360 Managed Backup
Central management, great cost for me, and it kept the cost down for the customer.
Reasons for switching to MSP360 Managed Backup
left datto because of cost and limitations, I left ibackup because it was not centrally manageable. The central management solution did not save me anything, and in fact would have cost me more.
Alexander
Information Technology and Services, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
1
EASE OF USE
2
VALUE FOR MONEY
5
CUSTOMER SUPPORT
1
FUNCTIONALITY
2
Reviewed September 2022
Do not use MSP360
Sometimes I can be a cheapskate. Sometimes being a cheapskate leads me to choose the wrong software. I made that mistake with MSP 360. I have it installed on many client devices and migrating to another software is going to cost me a lot of time. Someday I will find that time and I will be so glad to be off this platform.
PROSWhen I moved to MSP360 it was called Cloudberry Backup and it was not bad. They changed their name and pricing and made everything worse. So I guess the best thing about MSP360 is that it was not always as bad as it is now.
CONSThe web interface is terrible. It is very difficult to figure out how to navigate the interface to find backup history, restore data, even managing licenses is difficult. The only thing worse than their web interface is the new backup wizard. There are too many ways to mess it up and no easy way to clone configurations accoss multiple devices much less sites.
Reasons for switching to MSP360 Managed Backup
I had been working with Wholesale Backup for a long time and I thought I was overspending. I was wrong and I wish I had not moved to MSP360
Matt
Computer & Network Security, 1 employee
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2022
Helps me sleep at night
I have only needed help once during the installation process and tech support was fast and walked me though my confusion... It was much more simple install than I was thinking.
PROSIntegrating MSP360 into our workflow was a breeze. The timely alerts and very detailed reports are very helpful internally and with the clients.
CONSCould use a more modern web GUI and the work flow tends to jump around... better feature grouping would be great.
Reason for choosing MSP360 Managed Backup
MSP360 offered a much more intuitive process and better pricing.
Reasons for switching to MSP360 Managed Backup
MSP360 offered a much more intuitive process and better pricing.
David
Textiles, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2022
Best Bang for the Buck
I really like the storage options if gives for backups.
CONSI have used many backup software in my career 20+ years and MSP360 offers the most for a small to mid size solution.
Reason for choosing MSP360 Managed Backup
ease of use and pricing and I have more control of my backups.
Reasons for switching to MSP360 Managed Backup
ease of use and pricing and I have more control of my backups.
