About MSP360 Backup

MSP360 Backup (formerly CloudBerry Backup) is specifically designed for internal IT departments and MSP businesses. It is an easy-to-use backup solution designed to protect data. MSP360 Backup allows IT teams and MSPs to backup data using various cloud storage providers, including Amazon Web Services (AWS), Microsoft Azure, Google Cloud Storage, Wasabi, and others.

This solution offers a wide range of features, such as file backup, system snapshot, server backup, system restore, item-level restore, centralized management, and many others. MSP360 Backup offers several types of backup solutions for macOS, Windows, Linux, Office 365, Google Workspace, MS Exchange, and others.

Pricing information is provided by MSP360. Support is available via an online supp...


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Supported Operating System(s):

128 Reviews of MSP360 Backup

Average User Ratings

Overall

4.63 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

4.5

Functionality

4.5

Ratings Snapshot

5 stars

(86)

86

4 stars

(37)

37

3 stars

(5)

5

2 stars

(0)

0

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 128 results

August 2019

User Profile Picture

Daniel from Dawn Till Dusk Tek

Verified Reviewer

Company Size: 2-10 employees

Industry: Information Technology and Services

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

4.0

Functionality

4.0

August 2019

Ultimate MSP Backup Tool

The biggest thing we noticed the ability to white label the product so out clients don't know where we can the software from, it makes it look like it is a in house solution.

Pros

Most compatible and more customization than any other backup software, works with all storage providers on all OS with unlimited customization.

Cons

They got rid of their in house ransomware protection and now you have to install another piece of software on your servers to protection them from that.

Reasons for Choosing MSP360 Backup

Ultimate white label and deployment capability as it works on ALL operating systems.

February 2021

Sam from Independent IT Consultant

Company Size: 1 employee

Industry: Information Technology and Services

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

February 2021

Set It and Forget It Backup

I use MSP360 backup on all of the PCs in the house and to backup one of my elderly relative's PC. I'm also about to set it up for my Father for his backups. I backup to Wasabi storage (highly recommended) for cheap, fast, reliable backups for my entire household!

Pros

Basically once it's setup all I have to do is keep an eye on the email alerts for possible issues and it just works!

Cons

It does occasionally suffer from a few small bugs, but that's the beauty with MSP360; the support is awesome!

Reasons for Switching to MSP360 Backup

Wasn't happy with the move away from the personal edition and wanted more flexibility and better pricing.

March 2019

Jim from Radio Computer Supply

Company Size: 2-10 employees

Industry: Computer Hardware

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

1.0

Customer support

1.0

Functionality

3.0

March 2019

Support is crappy

I use to like the ticket support of Cloudberry Labs. I have been a paid maintenance customer since 2013. In the maintenance plan they offer upgrades and support. Even though they enjoy my annual maintenance fees on 9 licenses they refuse to honor the upgrade clause in the agreement. I use to recommend the software and praise the support but in the past year it has went downhill fast. They don’t even read the issue in the support ticket and respond otherwise. I don’t not recommend them any more now based upon my real life experience now.

Pros

Ease of use Ease of install Runs in background

Cons

Crappy support Annual fee required to keep upgraded Refuse to honor their maintenance agreements

November 2019

Daniel from Clarity-AVS

Company Size: 2-10 employees

Industry: Information Technology and Services

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

3.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

November 2019

Great for backing up locally and to cloud

Pros

Main reason we are using this software is ability to restore to cloud. In case of some sort of emergency when our physical location is not available, we can restore all of our VMs to Azure. We also back up locally to a NAS

Cons

It can be confusing setting up. I had to contact support many times to make sure I was doing it correctly and even now I'm not sure if i'm doing it all correctly but I know our backups can be restored. I have had some errors pop up on restore that made me change some settings. Had I not tested it and needed to restore, we would've been screwed

Reasons for Switching to MSP360 Backup

Pricing and and Veeams lack of ability to restore to azure.

October 2019

User Profile Picture

Ben from Stickaid Limited

Verified Reviewer

Company Size: 2-10 employees

Industry: Non-Profit Organization Management

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Functionality

4.0

October 2019

Easy access to a wider range of backup solutions

Pros

Cloudberry gives us easy and uncomplicated access to cloud backup solutions usually only accessable through expensive contracts with IT management firms. By using Cloudberry in tandem with backblaze b2, we've reduced our offsite backup costs to 1/10th of the price.

Cons

The setup process is a bit clunky for people without experience but their team are more than happy to help if you get stuck!

Reasons for Choosing MSP360 Backup

Lower cost and wider range of backup options over an all in one solution.

Reasons for Switching to MSP360 Backup

We were looking to reduce costs as we are a non-profit