the best backup solution we have purchased

The solution was quick to install, dead simple to use and we had our first backups being run within 20minutes of downloading the trial

Nothing comes to mind, nakivo fits our requirements perfectly

Cheaper than Veeam, better than some other options. The proof is in the recovery! It's more focussed on VMWare than Hyper-V but support for Hyper-V is acceptable. Just be sure you are familiar with the features that are and are not supported for the platform you wish to protect before proceeding. The licensing is quite flexible too, with perpetual and subscription licenses. The cost comparison between licensing the CPU sockets in a hypervisor vs the annual subscription to protect the virtual machines is one part of how you'd decide which type to choose. Support is mostly responsive and at least half my questions are answered accurately in the first or second interaction. When issues are escalated to higher tiers it takes a little longer, but I have had success with remote sessions and VoIP calls with their engineers who are refreshingly knowledgeable on the various operating systems I've had their product installed on, and were more than willing to go beyond their minimum scope of supporting only the Nakivo product.

Easy to set up and get running. Flexible deployment, with the full solution (i.e. the "brain") running directly on supported NAS hardware, Linux OS, physical or virtual machines. Getting help is as easy as clicking "Request Support" on an error message in the WebUI. A support bundle is created and sent to Nakivo and you very quickly receive an email with a case number, followed by responses from real people.

Better error messages would be nice - they don't always make sense. The "brain", which is the Director component, can only exist in one place in a distributed deployment with different locations. This means that a remote site will not back up if there is a connectivity issue between sites and the Director cannot see the transporter and repositories at the remote site.

The ease of use of installing Nakivo and good the support was while we where installing it.

If you look on your repository itself outside of Nakivo you can't see which back-up is which. Which can be annoying when you wanna delete or move some files from repository to repository.

Possibility of backing up all our platfroms is plus for me.

Any update is pain. There is huge chance that software update wont end well and you have to contact support to help you with remediation. Support is also not best i saw out there.

Best experience I have had with any Backup software. Your account manager will send trial license to test any features and best part an engineer will connect to install and configure at any time with no cost. This service is available after purchase as well. You want training for new employee's schedule for an engineer and they connect and go over all features with you.

NAKIVO engineers connect with you and go over your install and configuration and can schedule this free service any time after install to go over anything you have questions about. My biggest pro is you can go from texting support in the program or website to having a tier 3 engineer connecting to your computer to help with any issues that arise in minutes not hours.

No Cons as of today, have had couple errors that popped up and support was connected and resolved within minutes.