5
4
3
2
1
Ease-of-use
4.1
Customer Support
3.9
Value for money
3.9
Functionality
4.5
"Its very cost effective, been around for years and has a good market share, meaning the reliability of the product is tested well and any bugs are ironed out pretty quick."
"But if you just have a couple of physical servers and want a robust backup solution with recovery you can rely on, this is a good product."
"ImageManager is a really great tool that comes with the solution which manages and verifies your images. System backup and recovery options are plenty and all work, and this is really important."
"The response time is horrible. By the time most tickets are responded, you've lost 2-3 days of backups."
"Each machine has to be setup with ShadowProtect individually which takes a lot of time. The uninstall of the product fails in most cases and requires a painful procedure to rip out the rest."
"Retention policies are easily broken just by modifying a backup job, which can lead to them being ignored and filling storage."
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