We love the product because it give us less time to restore in case of the emergency and also the learning curve is quick. The reports are also very informative so we can know exactly what is happening with the backups and make sure we can restore in case we needed.

I like the fact that it integrates very easy with a vmware virtual enviroment. Before Unitrends we had other backup solution but it did not give us the flexibility that we needed. With Unitrends we can stablish different policies base on the criticallity of the application or important to the business. We have different enviroments and we don't have to use other products. The restore is fast and if you have a secondary site, you can have disaster recovery scenarios were within minutes you will have the service up and running.

Well, I think that there is not a but thing about the Unitrends software. Maybe when you are scaling the solution, you will have to keep growing with more appliance and I think it is not that good for a small company size

One of the great ways to keep data safe in a place or a cloud location with no limitation.

People at customer care know exactly how to help you. They are very talented, they know what is this about, you feel they are smiling while they are performing support and they save you a lot of time.

The interface needs a little improvement in relation to colors, design of objects; therefore it can be more user friendly.

As we only have a relatively small setup I used the free edition available through Spiceworks (now withdrawn). I had a problem initially getting it configured to use a NAS as the backup destination but despite it being a free edition their support resolved the issue and I was then able to use it reasonably reliably for several years. Occasionally it would simply stop backing up for no apparent reason but never emailed to say the backup failed; it just stopped working altogether so sometimes it took several days before we realised the daily backup emails had stopped and we could then go in and reset the Unitrends VM which brought it back to life. The upgrades were generally easy to do, just click an upgrade link and wait until it finished, however the last time I did this it completely corrupted the VM making it unbootable. We then installed the latest version from scratch but again hit the prblem of it not backing up to the NAS. Unfortunately this time their support were very unhelpful refusing to give any support or advice unless I paid for a ridiculously expensive annual support contract. That caused us to look at competing products and we settled on Nakivo which is MUCH faster to do the full and incremental backups as well as having vastly superior compression so we can keep more backup history. I've not found anything that I used on Unitrends that's not easier and quicker to do with Nakivo and I paid less than the annual support cost for Unitrends! No brainer :-)

I used Unitrends for several years and found it reasonably reliable after an initial problem with configuration that was solved by their helpdesk. It was quite easy to restore whole VMs or individual files using the virtual mount option.

An overly complicated interface that was not at all intuitive. It does not like backing up to NAS systems. Very poor support.

It is a solid offering at a much better price than some rather well-known alternatives. Service is superb.

I like the tie to my storage, and how easy it backs up and restores medium to small size vm's. Support has been great.

Oracle appears to be the red headed stepchild. No Oracle RAC support. It can struggle with large(7+TB) data sets, but then what doesn't?

Needed to replace two old backup solutions, one that handled virtual, the other handled physical servers. Unitrends allowed us to consolidate our backups to one solution that has been supremely reliable

The reliability of the backups and how easy any issues have been to resolve. I also appreciate that the appliances are self-contained. No extra servers or overhead to worry about

Some issues do require contacting Unitrends support. Good part is that their support is the best I've experienced. Prompt responses and quick and easy resolutions

Very good experience as the vendor staff go overboard to ensure that we are comfortable operating the product and are just a phone call away. They call you almost once every day to follow up with you if there are any issues.

The simplicity involved in configuring the product and getting started is the best part. Backing up and restoring can't be simpler than this and has been really easy for us with this product. If one is looking for a simple back up solution at a very affordable price, this product is the one to go for.

Although, the solution is simple per-se, it takes a little bit of time to get used to the desktop interfaces in the product - there is a little bit of learning as with other similar products in terms of getting used to the steps. Also, at times, machines with bigger CPU's took much longer to back up than normal.

Consistent with our servers getting backed up and very reliable.

We used to have a different system and it seemed like it worked only half the time but now with the Unitrends Backup System I don't have to worry about losing data at our locations across the globe.

Going from the old legacy GUI to the new one it is definitely taking time to get used to it. They renamed a lot of things. Wouldn't have been so bad if I originally started with the new interface.

Saved business from a ransomware and prevented a major disaster

Used with VmWare vcenter. Schedule, deploy, backup and protect systems every 15 minutes or however long you like.

Has to be used on licensed VMware. Cannot be used on free licensed. There have been some issues where unitrends cannot fix and have to call vmware to fix

A dependable, feature rich, cost effective backup solution.

Unitrends does an excellent job of backing up our servers. We are virtualized and only use Windows Server so I can't speak to it's function with Linux or other OS. Our school district is small and we currently have 8 virtual servers on the back of 3 physical servers. We have the Recovery-604. The deduplication works extremely well and we are able to retain backups for many months! We started using this new appliance after upgrading 4 months ago and we still are under 30% of its capacity. We have 4TB backup capacity and backup 650GB uncompressed data. It has a range of features and allows you to schedule backups and backup types. It also allows for restoration down to the file level. It backs up reliably and restores quickly. I have never had an issue with a restore in the last 4 years I have used Unitrends. The new device also allows for external archiving.

The price is a little high but the service and support is great so that more than makes up for it!!!

The company and it service is their one. Responsive and effortless.

Unitrends does a great job managing and automating our processes. Users in the office don’t even know it is there, the disruption to daily work is zero.

The cost is high but the reward for such a great product that enables your staff to continue to work without disruption leaves for a healthy bottom line after.

Easy and intuitive to use, fast to set up and great customer support. Easy to manage, all you need is to check your email and make sure everything is green.

Expensive solution that needs to be properly sized, otherwise you will see yourself running out of space and looking for an upgrade. Make sure you know your environment and your data growth rate.

Had to recover VM's to a certain point. Full system restore. Saved alot of lost data.

If you need your data backed up and retained, this product is great! Fully backs up VM with a full and incremental. Need to restore a VM back to a date in time, its flawless. Their support is great at helping regarding issues. If you just need a file recovered from 30 days ago, this product will get it!

VM backups only work on Vcenter. If you have the free version of VMware... they may or may not be able to run. I do not back up windows environment but it looked a bit .... tricky.

The biggest benefit was a true all-in-one backup solution for our entire environment and the ability to archive backups as well.

Ease of administration is a huge advantage to using unitrends. It has ran with very few hiccups for the past three years and when there has been an issue their support was right on it to help us.

Would like to have a better option to restore exchange data besides kroll ontrack. Beyond that very little would be considered a con.

Overall, the product has been reliable. The one concern I have is, as we grow larger, will this product still fit our needs.

The product is easy to use and, backs up our vm environment as planned.

There are items lacking that would be nice to have. For instance, with vm's that are using the agent, there is not an easy way to restore it without creating a "bare metal" vm first.

It help me in preventing data loss and precise data backup of my firm.

Till now I am not found any disadvantages.

Great support when needed and easy to navigate through. Love that we can also backup to a cold copy on external hard drives.

We love that it's very user friendly and easy to navigate the interfaces.

The ability to have two appliances but one interface would be beneficial. Annoying to have to pop between the two we have.

We needed a solution for backing up our environment consisting of both physical and virtual assets. Unitrends has allowed us to manage both through a single management interface.

Flexibility of licensing models, ability to protect both physical and virtual systems.

I've had some intermittent issues with the agent software on physical machines.

So far this product has completed two thirds of our disaster recovery plan (backup appliance and cloud), at an amazing low cost.

Fantastic product for the money. What you get (appliance and cloud option) for the money is outstanding. We couldn't believe it when we were first reaching out to get quotes from various vendors. Including Cloud storage with unlimited upload and downloads - unheard of. The only time we would have to pay (from my understanding) is if we had to have the data mounted by them in the cloud in order to over come a catastrophe.

Using the product is a little cumbersome - especially for restores.

The implementation is very easy, the solution work out of the box without problem. To schedule a backup is very easy and you can do it with a couple of click, and also the restoration.

The interface is very easy to use you can find every option in a simple screen. You don't have to go to different places to set up a backup

Work great for our virtual machines, but if you plan to use it a central backup solution maybe you have to find other solution.

Disaster recovery and business continuity

Pricing would the only negative I would have.

My company was in need of a new backup solution between our two sites and Unitrends was an easy transition to get everything backed up.

Managing my backups is super easy. From backing up new assets to doing a recovery it is very simple.

Some servers took a bit of configuring to get setup but the support at Unitrends was a great help to get it done right.

Backup and archiving of data and machines.

Consistent performance and very responsive customer support.

The easy interface went away when they went to v10.0.

I loved the backup scheduling and recovery about this software. It also provides secure data storage and encryption facility. Unitrends Backup also has backup log feature and alerts facility.

Still now I have not come accross any type of disadvantages of the software.

We moved from an on-premise tape-based backup service to Unitrends cloud-based service and it has been awesome.

It took quite a while to get all of the data backed up from our datacenter to their cloud. We looked at having them deliver a device to ship to them, but it was priced high.

This is the great Unitrends backup solution, but it's just the software piece, which is a good thing. You can bring your own hardware and deploy it as a virtual machine in your datacenter. It can backup practically anything and has good support.

The only bad part really is the cost. Priced out of reach for a lot of the SMB market. Other than that it is a very good product.