We love the product because it give us less time to restore in case of the emergency and also the learning curve is quick. The reports are also very informative so we can know exactly what is happening with the backups and make sure we can restore in case we needed.

I like the fact that it integrates very easy with a vmware virtual enviroment. Before Unitrends we had other backup solution but it did not give us the flexibility that we needed. With Unitrends we can stablish different policies base on the criticallity of the application or important to the business. We have different enviroments and we don't have to use other products. The restore is fast and if you have a secondary site, you can have disaster recovery scenarios were within minutes you will have the service up and running.

Well, I think that there is not a but thing about the Unitrends software. Maybe when you are scaling the solution, you will have to keep growing with more appliance and I think it is not that good for a small company size

One of the great ways to keep data safe in a place or a cloud location with no limitation.

People at customer care know exactly how to help you. They are very talented, they know what is this about, you feel they are smiling while they are performing support and they save you a lot of time.

The interface needs a little improvement in relation to colors, design of objects; therefore it can be more user friendly.

As we only have a relatively small setup I used the free edition available through Spiceworks (now withdrawn). I had a problem initially getting it configured to use a NAS as the backup destination but despite it being a free edition their support resolved the issue and I was then able to use it reasonably reliably for several years. Occasionally it would simply stop backing up for no apparent reason but never emailed to say the backup failed; it just stopped working altogether so sometimes it took several days before we realised the daily backup emails had stopped and we could then go in and reset the Unitrends VM which brought it back to life. The upgrades were generally easy to do, just click an upgrade link and wait until it finished, however the last time I did this it completely corrupted the VM making it unbootable. We then installed the latest version from scratch but again hit the prblem of it not backing up to the NAS. Unfortunately this time their support were very unhelpful refusing to give any support or advice unless I paid for a ridiculously expensive annual support contract. That caused us to look at competing products and we settled on Nakivo which is MUCH faster to do the full and incremental backups as well as having vastly superior compression so we can keep more backup history. I've not found anything that I used on Unitrends that's not easier and quicker to do with Nakivo and I paid less than the annual support cost for Unitrends! No brainer :-)

I used Unitrends for several years and found it reasonably reliable after an initial problem with configuration that was solved by their helpdesk. It was quite easy to restore whole VMs or individual files using the virtual mount option.

An overly complicated interface that was not at all intuitive. It does not like backing up to NAS systems. Very poor support.

It is a solid offering at a much better price than some rather well-known alternatives. Service is superb.

I like the tie to my storage, and how easy it backs up and restores medium to small size vm's. Support has been great.

Oracle appears to be the red headed stepchild. No Oracle RAC support. It can struggle with large(7+TB) data sets, but then what doesn't?

Needed to replace two old backup solutions, one that handled virtual, the other handled physical servers. Unitrends allowed us to consolidate our backups to one solution that has been supremely reliable

The reliability of the backups and how easy any issues have been to resolve. I also appreciate that the appliances are self-contained. No extra servers or overhead to worry about

Some issues do require contacting Unitrends support. Good part is that their support is the best I've experienced. Prompt responses and quick and easy resolutions

Very good experience as the vendor staff go overboard to ensure that we are comfortable operating the product and are just a phone call away. They call you almost once every day to follow up with you if there are any issues.

The simplicity involved in configuring the product and getting started is the best part. Backing up and restoring can't be simpler than this and has been really easy for us with this product. If one is looking for a simple back up solution at a very affordable price, this product is the one to go for.

Although, the solution is simple per-se, it takes a little bit of time to get used to the desktop interfaces in the product - there is a little bit of learning as with other similar products in terms of getting used to the steps. Also, at times, machines with bigger CPU's took much longer to back up than normal.

Consistent with our servers getting backed up and very reliable.

We used to have a different system and it seemed like it worked only half the time but now with the Unitrends Backup System I don't have to worry about losing data at our locations across the globe.

Going from the old legacy GUI to the new one it is definitely taking time to get used to it. They renamed a lot of things. Wouldn't have been so bad if I originally started with the new interface.

Saved business from a ransomware and prevented a major disaster

Used with VmWare vcenter. Schedule, deploy, backup and protect systems every 15 minutes or however long you like.

Has to be used on licensed VMware. Cannot be used on free licensed. There have been some issues where unitrends cannot fix and have to call vmware to fix

A dependable, feature rich, cost effective backup solution.

Unitrends does an excellent job of backing up our servers. We are virtualized and only use Windows Server so I can't speak to it's function with Linux or other OS. Our school district is small and we currently have 8 virtual servers on the back of 3 physical servers. We have the Recovery-604. The deduplication works extremely well and we are able to retain backups for many months! We started using this new appliance after upgrading 4 months ago and we still are under 30% of its capacity. We have 4TB backup capacity and backup 650GB uncompressed data. It has a range of features and allows you to schedule backups and backup types. It also allows for restoration down to the file level. It backs up reliably and restores quickly. I have never had an issue with a restore in the last 4 years I have used Unitrends. The new device also allows for external archiving.

The price is a little high but the service and support is great so that more than makes up for it!!!

Easy and intuitive to use, fast to set up and great customer support. Easy to manage, all you need is to check your email and make sure everything is green.

Expensive solution that needs to be properly sized, otherwise you will see yourself running out of space and looking for an upgrade. Make sure you know your environment and your data growth rate.

Disaster recovery and business continuity

Pricing would the only negative I would have.

Had to recover VM's to a certain point. Full system restore. Saved alot of lost data.

If you need your data backed up and retained, this product is great! Fully backs up VM with a full and incremental. Need to restore a VM back to a date in time, its flawless. Their support is great at helping regarding issues. If you just need a file recovered from 30 days ago, this product will get it!

VM backups only work on Vcenter. If you have the free version of VMware... they may or may not be able to run. I do not back up windows environment but it looked a bit .... tricky.

The biggest benefit was a true all-in-one backup solution for our entire environment and the ability to archive backups as well.

Ease of administration is a huge advantage to using unitrends. It has ran with very few hiccups for the past three years and when there has been an issue their support was right on it to help us.

Would like to have a better option to restore exchange data besides kroll ontrack. Beyond that very little would be considered a con.

Overall, the product has been reliable. The one concern I have is, as we grow larger, will this product still fit our needs.

The product is easy to use and, backs up our vm environment as planned.

There are items lacking that would be nice to have. For instance, with vm's that are using the agent, there is not an easy way to restore it without creating a "bare metal" vm first.

It help me in preventing data loss and precise data backup of my firm.

Till now I am not found any disadvantages.

Great support when needed and easy to navigate through. Love that we can also backup to a cold copy on external hard drives.

We love that it's very user friendly and easy to navigate the interfaces.

The ability to have two appliances but one interface would be beneficial. Annoying to have to pop between the two we have.