About nCino

nCino is a cloud-based bank operating system that supports retail banking, commercial banking, credit unions, and other financial institutions. It provides features that are collaborative, smart, and easy to use, saving institutions and customers time on closing loans, opening accounts, processing onboarding, and more. nCino can be tailored to meet organizational needs and is designed to reduce servicing costs and policy exemptions, increase lending capacity, and provide a total view of the customer relationship.

nCino provides a robust technology platform, nIQ, with artificial intelligence and machine learning capabilities. Institutions can automate financial spreading, execute on pricing and profitability, manage credit and portfolio risk, and analyze loan p...


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4 Reviews of nCino

Overall rating

4.5 / 5 stars

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August 2020

Kyle from Baton Rouge Telco FCU

Verified Reviewer

Company Size: 51-200 employees

Industry: Banking

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Customer support

5.0

Functionality

5.0

August 2020

Intuitive, Great Training Support

nCino has been very hands-on and supportive with our training on the product, conducting live sessions and testing us with homework assignments. A++ training.

Pros

It makes it easy to build attractive and informative tables and graphs, and also provides the tools to bring the data to life with drill downs, data validation and completeness tools, etc.

Cons

When working on a big dashboard with a bunch of components, it would be nice to be able to iterate on a particular element quickly instead of having to reload the entire dashboard every time I make a change.

January 2020

Douglas from Bank of NEw Hampshire

Company Size: 201-500 employees

Industry: Banking

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

5.0

Functionality

5.0

January 2020

Endless Possibilities and Continuing to Make Improvements

I loved nCino. I was the Admin and daily user and I always looked at new ways to use nCino to improve some of our processes.

Pros

nCino is a very powerful tool to use. There are endless ways to use the program and can always find a way to create new and seamless processes.

Cons

At the begining stages when items had to be custom built they eventually needed to be removed and install their newest version in order to continue to get updates.

Reasons for Switching to nCino

We switched when we started using Salesforce becasue we new this would be a great match.

April 2021

Anonymous

Verified Reviewer

Company Size: 10,000+ employees

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Functionality

4.0

April 2021

Ncino provided our new Underwriting platform

Overall Ncino is improving our underwriting capabilities.

Pros

Ncino has helped to integrate all of our systems into one in which all systems feed into this new underwriting platform. It took some training, but it is much more integrated and helps reduce the number of programs we have to have open at once.

Cons

There is some training involved and there are only so many features that can be built in, but overall minimal complaints.

February 2018

Anonymous

Verified Reviewer

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

3.0

Value for money

4.0

Customer support

5.0

Functionality

4.0

February 2018

Its a CRM that all banks can benefit from. It is a very robust tool, that can be intimidating .

The ability to track loans from beginning to end is extremely helpful. The spreading tool could be more user friendly.

Pros

The ability to capture the entire loan process, from origination through closing. The customer support is very helpful as well.

Cons

It is a very robust CRM, that takes a lot of training and practice to become efficient at. The old interface was frustrating; however the new interface is more user friendly. nCino needs to move all of their products to the new interface.