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The options of payment plans are ideal for a a growing small business, because they range from Free to "Pay as you Go", to Monthly, and even Yearly. I love the "Sync" feature on the paid plans! This is my favourite feature ever!

I would have loved to have more design capabilities for the Booking Page that my clients land on, so, I can do more branding.

The support team is amazing. I have spoken with [sensitive content hidden] a couple of times during set up and he was able to walk me through what I needed done.

The most helpful feature is once you enter the client's information, the next time you book an appointment, all their information auto populates. Also, if you accidentally spell the customer's name wrong, you can go in and change it and it will update that information on the appointment.

Not as user friendly if you need to book an appointment for more than 1 person. You need to book each person separately at the time of the appointment.

Our company has been using BookedIn for a year and a half. The program is great and our clients love it. The best thing is that our customers can order without the need to login. The problem is that our business has outgrown the platform. We have too many products and the platform just lacks features to help manage all of those products. For example, most of our products have upgrades or options. However, BookedIn cannot just have a checked box for an upgrade, we need a whole new product to show on the calendar instead for each and every option if it has a different price. This makes our calendar look cluttered and overwhelming to our customers when they see all the options at once. It would be better if the clients could pick from a list of products before they see the calendar. Another feature that BookedIn lacks the ability for clients to see a full description of what they entered on the order when the reminder email is sent out. BookedIn only shows the product on the reminder emails and there is no option to add other fields of information.

Easy to use

Few options and little control over how it works.

That it texts and emails the clients. We also like that it can track deposits

that you can't enter a cash transaction for a deposit. also the depsit tracking doesnt always show up in the same place you have to dive in and click different tabs to find it sometimes

It's super easy to use!! Customizable scheduling! Automatic Text Reminders for clients! I called this my robot secretary!!

I can't find a single thing! Everytime there is an update you guys improve something I didn't even know could get better!

Overall having fun using it. Pretty easy to use and really helps to organize

Easy to schedule. Great notifications and reminders

Some of security levels can be added. Customer support must be instant

It is a great software and affordable. I use to text clients everyday to confirm their appointments. Now the app does it for me! It saves me so much time every week, and the numerous reminders it sends out is so helpful to all my clients. They love it too!!

It confirms my clients! It send a few reminders which is great, and then a couple days before their appointment they are sent a text to confirm or cancel. This has helped a lot with no shows and last min cancellations.

It doesn’t send a repeat confirmation text if they read it and don’t confirm.

Love them, always in touch with me and I feel it’s a great team

This is a system that allows for online bookings with me and the client being emailed, confirmations sent and me told when they confirm and easy online booking for them when I’m busy

I think the calendar is a little glitchy and clunky on the app but always loads, just needs some work

Bookings our primary business model but do form an important part of it, so we needed a platform with good functionality but not a restaurant-level price tag. BookedIN has been perfect for that, and offers a great experience to both us and our customers

Easy and intuitive to set up and navigate. Integration with website and social media works well. Simple interface has surprisingly rich features that allow you to customise the customer experience. Paypal integration works well. When required, customer support has been responsive and helpful.

The one feature I'd like to see added is a good print function for the calendar, in our case to give a daily schedule to our staff. At this point your options are limited to taking a screen capture of the information.

Overall great I like it, edit availability as and when .. Easy to organise your day and block out sections for lunch and stuff.

Easy to set up and customize. Great way of collecting clients contact details. Easy to link to your social media.

Does not text reminders to clients only emails. When taking bookings in person it would be great to just take a number instead of typing in an email

The main benifit is time. I dont have to personally book appointments, have lengthy conversations via email, Facebook, text, in person, anything. Theres always a 10 minute juggle of calendars when booking appointments in person, ots frustrating. Not anymore. It's a great booking tool and it gives the client the control within the parameters you set. Customization is great, the auto features are awesome. If you dislike excessive customer service this is a gold mine! It's worth a 30 day trial. I'm now a subscriber.

1) I like that my clients can book without texting me or meeting with me in person. Saves me a lot of time both at work and at home. 2) I love the deposit and auto refund tools. I always take deposits before booking, and if the client cancels they get a refund without having to come see me in person. 3) The reminders and sync is awesome for both me and my client. I get all the info I need, they get reminders, confirmations, and calendar sync, it's phenomenal. No lengthy texts or sending personal reminders. It's all there for them to confirm without me taking the time from my schedule. 4) I like the variety of customization options. Charge different deposits for different services, time for rest between appointments, hours available, everything.

My suggestions, if bookedin is reading any of this - 1) Categories for services and the ability to limit how many of any certain service/service category is available each day. I dont want 3 touch ups in 1 day, I want 1 touch up a day for 3 days. Maybe I overlooked something, but I dont think this is an option. 2) For my clients - search for service by time availability is unavailable. My clients have to manually click on each day in my calendar to see if I have 6 hours available. I think it would be easier if there was an option to view the services, choose the service, then see highlighted days available to them. Keep the same system! Just add an alternative as well. If that makes sense.

Easy to use. Portable organized. It is always with me.

I have no complaints. I love the system

Having the phone ring off the hook, on a busy day. And everyone can already view what times we have available online.

This app has been the best one I have ever signed up for and when I tell you I've tried many. The app itself is very easy to understand, but the only thing I wish it did have would be a cancellation fee added if someone was to cancel same day. My shop has been using this app almost a whole year now and all my employees love it! The supervisor who is my daughter loves it and just recently she taught herself to create the online booking and all of our clients love it!

The fact that it doesn't have a cancellation fee!

We have made it work for awhile now and it does not seem there is a better program out there for scheduling the way we need to do it. Looking forward to the future with Bookedin.

My workers are glad we have it. Leaps and bounds over the old paper system.

Having 2 locations is a bit troublesome. The employees that work at both locations had to set up with several email addresses. We make it work but look forward to an update that accommodates several locations more efficiently. Also the booking page itself I wish highlighted the individual worker instead of the option for any.

BookedIn improved my business and enhanced my life. My clients love it because it is so easy to use. I love it because I can control my time. The software is very intuitive. The graphics are crisp, clean and easy to read. I can sort clients by name and it shows all their appointment history. I can even request a payment using BookedIn. I did a lot of research on scheduling platforms. Some are less expensive, but the support that BookedIn provides is simply amazing. They answer questions in just minutes - day or night! My clients also love that they can drop me a note when they make an appointment. BookedIn is a wonderful tool. Try it and see what it can do for you!

The displays. The ability to sort by client. The day off button. How easy it is to alter my hours and set up different types of work.

I wish it dealt with time zone changes. I travel and my clients are from all over. If they could book in their time zone and they could see my schedule in their time zone, it sure would be more user friendly for them. Then I'd want to see my appointment in my time zone, depending upon where I was located . I've also gotten some feedback that clients can't cancel their appointments. They keep contacting me to cancel the appointment for them. This needs to be clarified. Directions for cancelling should be visible to clients.

The main problems this solves are: --Endless back and forth with clients via email or phone tag to get appointments set up --Time spent manually doing reminders, where human error is a factor --Ease of booking on the go.

We liked: --The look of the booking page from the client side. --The ability for clients to easily book multiple appointments with different providers on the same day --Customizable email reminders --Ability to add links to email reminders

We wish: --we could see a record of text and email reminders --we could see who cancelled and made appointments --we could integrate with our merchant service (Square) rather than use PayPal

We are able to put in times that have set for the testers and they are able to go in and set the time and date. It has saved a lot of time, because I do not have to be on the phone as much explain all of the things that they will need for the test.

We like that the customer is able to go in anytime and schedule a driving test. We do not have to take payments during the busy time of all of the paperwork, so it moves a lot quicker.

We would like a way to run reports at the end of the month and see what we have done in though the month on testers. Wish there was a way to call some to explain the problems that we are having and be able to fix it with out going though an email.

Nobody seems to be sorting it. I have requested call backs, spoke to support, sent emails back and forth and nothing is working.

I liked all of it until the app froze and I have not been able to get on it for the last 4 weeks all my staff can access it apart from me.

I can not access it and I have tried everything therefore I am paying a cost monthly and I can't see appointments, book any clients in. It is really causing me stress and loss of business

im so happy that ive manage to found a Software program which we can all easy use. needed a Diary to book the appointments with . I'm not one for change & have no idea on the use of PC Technology , i was Petrified that I wouldn't be able to understand & use . It was very Easy to install . It has been over a year since we installed the Bookedin System its a old Cliche , I wished that I'd done it much sooner.

Vary easy to use

Can not send out Text messages

Really amazing website if you’re trying to start a business

You can’t make invoices Also sometimes the car for customer does not work

Easy to use and I haven’t experienced no cliches

Syncing with other business tools such as PayPal and google.

There isn’t much that I don’t like about the software.

I've used BookedIN for years for my business and I've never had a single issue. I love that someone actually answers their emails too - there is a real person on the other end! I'm also loving their app; makes bookings or changes even easier. I'll continue to use BookedIN for years and you should too!

There's always someone answering my emails!

The app sometimes will reload itself and I have to sign in again and again

Quick and easy online scheduling. Ease of use for myself.

The ease of use for myself and especially my clients is great. I am told consistently how easy it was for a client to book their own appointment. This comes in handy for my senior clients who aren't always tech savvy

It doesn't have the ability to sell products or send out promotional emails, which would make it amazing. I also wish it had the option of sending out a one time client intake form in the beginning.

I am able to send out my calendar to clients and have them book or give them the option to have me book appointments. I like the option of only allowing clients to book so far ahead, but being able to personally block off my time and customize hours when needed. It has helped me receive less overlap when booking clients for myself.

I like that I am able to send reminders to clients, to save client information, and potentially add additional calendars/employees.

I don’t like that I’m not able to extend appointment times between days (ex: 9pm-3am) and instead have to make two appointments. I also haven’t figured out if booking reoccurring appointments is possible.

We appreciate bookedIn. Any less than 5 is because we know they will continue to add the features and functionality needed and that clients expect-ability to text for appointment reminders. To repeat bookings biweekly, every week same time, etc. Further, only being able to email has been a bit frustrating as a new business learning. They are very fast at responding we just enjoy talking.

Basic to use, not complicated. Easy to update/change services and hours. Our clients love the ability to book themselves online. The online booking is easy to share in texts/social media.

Inability to text clients and to re-occurring booking times (our clients come twice a week for many weeks in a row and very time consuming to book each appointment.