Genbook

RATING:

4.7

(278)

About Genbook

Genbook is a smart and simple all-in-one online appointment scheduling and business management solution that helps entrepreneurs in personal services build a better business experience. Genbook eliminates distractions and helps entrepreneurs build their brands, book more clients and create memorable experiences. Since 2006, Genbook has helped over 22,000 small business entrepreneurs reach their greatest results.

Awards and Recognition

FrontRunner 2022
Software Advice's FrontRunners report ranks top products based on user reviews, which helps businesses find the right software.

Genbook Pricing

Genbook's pricing starts at just $25 per month (annual). There are no hidden fees or surprises. All features, all bookings and all email and text messages are included in every plan and we offer a no-obligation free 30 day trial.

Starting price: 

$25.00 per month

Free trial: 

Available

Free version: 

Not Available

Genbook Calendar

Genbook Reviews

Overall Rating

4.7

Ratings Breakdown

Secondary Ratings

Ease-of-use

4.5

Customer Support

4.5

Value for money

4.5

Functionality

4.5

Most Helpful Reviews for Genbook

1 - 5 of 276 Reviews

Sizzly

Medical Practice, 2 - 10 employees

Used more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

Reviewed March 2021

Best scheduler

User Profile

Kelly

Verified reviewer

Health, Wellness and Fitness, 1 employee

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed December 2019

Happy user for almost nine years

Genbook has been easy for myself and my clients to use from day one. I’m constantly getting feedback from clients about how easy it was and how they liked being able to book whenever they wanted. Any little problems I’ve had over the years have always been taken care of very quickly through the support staff, so I never have to worry that something will go wrong and not get fixed. And I get all that ease of use and fast helpful support at a very affordable price.

PROS

What I like most is a hard one to narrow down. There is so much I like, mostly revolving around ease of use for both myself and my clients. But overall I’d have to say what I like most is that Genbook is always working to make their software better, in ways both big and small.

CONS

The only complaint I had for many years was the lack of a waitlist feature, but Genbook now has that, so honestly there isn’t anything else I dislike.

Reason for choosing Genbook

It’s been nine years since I started with Genbook, so while I can’t remember any of the other online booking systems I researched, I do remember that Genbook was the easiest and most simple to use of all the test appointments I booked while trying to decide what system to go with.

Reasons for switching to Genbook

The day spa I worked in used a very inferior booking system that consistently lost or changed my appointments. I changed my own books to Genbook and never looked back.

Vendor Response

Hi Kelly, This review made our day! We are thrilled that you are happy with our service; the team here at Genbook will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. Thank you again for your kind words! Warmly, Cass on behalf of the Genbook team

Replied December 2019

Angela

Mental Health Care, 1 employee

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed December 2019

Fire your receptionist

Genbook allows clients to book appointments online through my website with the press of a button. When I’m in session I can’t answer my phone or respond to emails, but clients can schedule with me even when I am unavailable to book appointments for them. They can even book when I am asleep or away from work! I don’t have a secretary or an admin for my office and don’t need to hire one.

PROS

Easy to use interface and there’s an app so I can manage appointment a from my phone. I can also charge credit cards from my phone using Stripe that come integrated with the software. Customer service has always been been helpful.

CONS

Over the last few years the software price jumped from $20/month to $40/month. That was a steep increase. I’m willing to pay it because it’s probably the best appointment scheduling software out there. There are certainly clunkier products that aren’t as steamlined. While I like that my clients can see what appointments I have available, it also creeps me out that anyone can go online and look at my schedule. I work in mental health and this can get weird. That’s the downside to providing an online scheduling system – no privacy.

Reason for choosing Genbook

Better interface and easier to use. Good looking product. Seamlessly integrates with my website.

Vendor Response

Hi Angela, Thank you so much for taking the time to leave us this amazing review. We are thrilled that you are happy with our service; the team here at Genbook will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. Thank you again for your kind words! Warmly, Cass on behalf of the Genbook team

Replied December 2019

Heather

Health, Wellness and Fitness, 1 employee

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

3

EASE OF USE

3

VALUE FOR MONEY

3

CUSTOMER SUPPORT

3

FUNCTIONALITY

2

Reviewed May 2022

Minimal offerings for average price.

At first it was great. Over time, they got lapped by other platforms. Might still be great if you're, say, a photographer, but don't waste your time with this if you're a massage therapist.

PROS

When I first signed up for Genbook, it was one of the only scheduling platforms available and I thought it was great. It encouraged folks to leave reviews and even though they were only on the platform, people thought they were Yelp reviews and I was killin' it. I paid $9.99/month.

CONS

The price doubled, then doubled again. I looked for alternatives and found Genbook's competitors offered HIPAA compliant SOAP notes, SEO optimization, etc. All things I didn't know were available—at a lower price. MassageBook has now raised their rates to be the same as Genbook was when I left, but for the increase in visibility and business, I'm happy to pay it!

Reason for choosing Genbook

It was what I found.

Theresa

Alternative Medicine, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed December 2019

Genbook makes it so easy to for clients to schedule with me!

Genbook allows me to run my own business much more smoothly than I'd be able to without it. Because of Genbook, at least 80% of my clients handle their own scheduling, at their own convenience. This frees up so much of my time. Instead of playing phone or email tag, trying to figure out a good time that works for each and every session for each and every client, I can just live my life while my schedule fills up on its own.

PROS

I love the ease of setup and the flexibility I have with my schedule. It's easy to change my hours and availability. It's easy to mark when I'll be out of town. When I brought another person into my business, it was straightforward and intuitive how to do her scheduling as well. In the nine years I've been using Genbook, they've just continued to add more features and to make the software more intuitive and easy to use. Also, my clients love it. I consistently have clients telling me how easy it is to schedule through Genbook as compared to a lot of other options. Lastly, I'm so glad I have the option to request a credit card when scheduling. My no shows are almost down to zero. My frustration and wasted time are drastically reduced! Oh! And the reviews! I LOVE that Genbook automatically requests reviews from my clients after their sessions. It's been so, so helpful from a marketing perspective.

CONS

Every once in a while, it's glitchy and I can't log in, or a client has a conflicting time show up on their calendar. But it's rare, and lately the communication from Genbook regarding any issues has been stellar. Oh, and I wish there was a way to connect the Genbook reviews to Yelp! or Google Reviews, or any other, more public review site. I love that the reviews are collected, I just wish more people, especially potential clients who have never scheduled with me before, could see them.

Reason for choosing Genbook

Price, ease of use, features I liked and needed

Vendor Response

Hi Theresa, This review made our day! We are thrilled that you are happy with our service; the team here at Genbook will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. Thank you for also sharing some of the ways we can improve, we continue to invest in our product experience and have added this to our current feature and update requests. Thank you again for your kind words! Warmly, Cass on behalf of the Genbook team

Replied December 2019