I love that it has a booking calendar for appointments, client management, and POS all in one! Super straight forward for inventory, scheduling, adding employees and clients to the system.

There are a few areas that could be more user friendly. Overriding and customizing things like packages and gift certificates is a little messy.

Been great.

It’s easy to set up and helps keep track of all the important information you need for running a business.

Cell phone app can be difficult to navigate at times. Doesn’t show if someone confirms appointment or not. I have to look at the desk top version to see.

So far I am disappointed and hope that something comes to market with the features I need because this one is just in need of too many improvements

I like that the system allows booth renters to receive their funds directly and commissioned service providers can remain on a separate payroll. Not easy to set this up, but this was the only software/ POS system I could find that had this capability. This is important because it allows consistency in my shop and all customers can check out in one place.

There are so many things I don't like about this software; if another system becomes available that allows booth renters to be paid direct while commission employees to be paid through the shop payroll and has the other features I need, I will be switching again. Don't like: 1- phone/iPad app doesn't allow alot of important features that are only available on the desktop version 2- the system is slow and lags a lot 3- payroll is not included and you must pay a separate payroll provider (such as gusto or paychex etc) 4- System is expensive for what you get- on top of the monthly software cost, you need to pay a separate payroll provider and you have to rent or buy a credit card machine ($30 a month rental on top of the already expensive costs) 5- set up was difficult and you get very minimal help with it 6- there are too many separate departments, making it difficult to problem solve (ie. merchant processing is totally separate from the POS/software and communication between departs is awful) 7- bad communication- ordered a card reader, it was awful and didn't work, the new one was supposed to arrive weeks ago and we still haven't received it. If we didn't call, they would never keep us in the loop). 8- if you are not tech savvy you will have trouble learning this system- interfaces are so different from tablet to desktop and there are too many moving parts. This system has the potential t be good, but has a LONG way to go

It is helpful for accounting, payroll, managements, and makes running a spa so much easier. It saves time with client confirmations, appointment changes and cancellations. I can look back on sales and see all the important data that I need I need to use for improvements.

How easy it is to run, viewing reports, appointment scheduling, accounting. Has everything I need to stay organized.

What I like least is just what the clients experiences through trying to book multiple services or add ons. I wish there was a way to separate categories on the booking website into their own drop down menus as well as group/ couples online booking.

Iris has been a godsend as far as what you have the ability to customize and see . The detail is incredible compared to all other booking systems . Sadly I almost got rid of iris due to their incompatibility with mac computers but after trying multiple other cloud based Booking systems I realized this they paled in comparison to what iris had to offer . I switched to their cloud version. It has been an adjustment as it doesn’t offer all of the same features as their desktop version but it is still by far better than anything else out there .

I love this software . It’s detail and your ability to completely control whatever you need do is unmatched . Everything from your reports to payroll to appointments / services/ products . I really can’t say anything bad about the functionality of this system both software and cloud .

I do not like that their software is not compatible with a MAC computer . I had to run another program that aloud me to run windows on my Mac so I could use the software and if caused serious Problems with my computer causing it to crash regularly , get viruses and run extremely slow. We switched to their cloud version which has been a hard transition as it doesnt have all of the same functionality of their desktop version . I hope It will eventually .

unfortunately customer service falls very short. it is generally 45min-90min wait. or they can call you back at a callback number, and sometimes that has taken 3-5 hours. and as mentioned, they're good for just giving you a tutorial on how to do something, but if something is broken, dont expect it to ever get fixed, or for them to ever give you an update. if they say theyll follow up, they never will.

Inexpensive, with a lot of features, and very simple to use. Also has an app as well, which a lot of times is better than the web application. text message notifications and communications both on the web and on the app are great. client support is good if you just need a tutorial on how to do something.

drastic inconsistencies in functionality of the app vs the web client. a lot of times the app has more functionality, which is odd. very limited in reporting. no customizable reports. cannot run a basic report of my clients appointments. cannot run a basic report of who have outstanding prepaid services or packages, so i just have to guess which clients have outstanding treatments and look up their profiles one by one. and they claimed they had no back end way to pull that information either, which i find difficult to imagine. a database must exist for this system to exist, and it would be next to impossible that they cannot query information from that database. so they basically just don't want to. and client support is useless when it comes to an issue. had many of these instances, but the most recent was the final straw, whne my app could not schedule an appointment, add to an appointment, or change an appointment for over 12 months. seems like a pretty major issue. i had to open 6 tickets with them over the course of 12 months, and i never received a single email, phone call, or update in that 12 month period. they said they couldn't recreate the issue so they dropped it. didn't provide any updates to me or even tell me they dropped it or tried to troubleshoot with me. 12 months is a long time for a scheduling app not to be able to schedule an appointment.

It's great that the client can have an interaction with the software Having the ability to view the appointment book without being in the salon

The ease of use, can be used immediately after unpacking Keep track of your financial health Tracks your product usage Gives you a great database of your clientele

When there is no internet, you cannot view your appointment book If the server is down so is the client (if you have more than one computer) No manual Too many add on's that cost you additional funds Weekly total's have to be done one day at a time No loyalty discounts for continued purchasing

Overall we have been happy with the software and hope to continue the relationship for a long time.

It is fairly easy to use. It is nice adding promotion codes to apply discounts automatically. Review management is pretty good, still a bit on the fence about it. two-way texting is also very convenient.

While there are a lot of reports, there are some limitations to them as well. When checking out, currently tips are not split and need to be manually done. and when doing so, it does not show the original tip amount. For example, if the tip was $22.50, as soon as you start changing it, the original tip amount is gone and the tech needs to remember what it was and do the math to adjust the tips accordingly. Also, tips can not be adjusted after the transaction is complete without voiding the transaction. No support on weekends has been a little challenging, especially early on in our implementation.

It’s been a great software to start with and has worked well for my small business. There are small things I would like to see changed but for the most part, it’s been good and is a reasonable price.

I like the ease of use, it’s pretty easy to navigate around. Lots of helpful reports for the business and very detailed client profiles. The text reminder are great to have as well!

There are certain features as a stylist that need to be tweaked. One is, for example, If a client comes in and wants to only buy product, you can’t just close it out, it has to have a service with it. Also, there is a limit on the amount of texts per month, and you pay for overages. Seems like we are past those types of charges in this day and age. I would certainly use the marketing more if that wasn’t the case. Very limited customer service if you have a lower end package. That should be there for everyone if you want them to be satisfied.

Salon Iris just needs a way to transfer and transition companies that want to switch and not just start up, but they have a 5 gold star product on their hands here.

I loved that this was a totally, completely, 110%, didn't leave anything out, comprehensive plus the kitchen sink software system for running any small business. It covered emails, advertising, websites, payments, scheduling and booking, literally not a stone unturned. This made the process of starting a fledgling company absolute as cohesive and efficient as possible in a rather visually capturing way.

We ended up not choosing them to use though because of the comprehensiveness and total coverage because it would have been too difficult to integrate their entire system in with the system/s already being used because some had been purchased already and the clinic was already up some running. If we could have switched all our existing data and moved it in to their new system during its initiation, it would have been chosen hands down.

Great customer service and great customer support! Very precise and easy navigation through out the program.

Everything! I only switched due to merchant costs and incompatibility with my banking.

Charging per person (employee) with app booking

We depend on this software, however it goes down at least once every month and puts us in a bind or charges clients more than once. It good software with lots of features but expensive for booking and POS. We are stuck for 3 years. No on told us the software is connected to the booking and POS.

You have to use the ELLO cash register system with DaySmart. They are owned by the same company. We were not told that. LOVE the register and booking is very functional.

I have been using this software for over seven years now. They have improved greatly over the years and I like that they are constantly upgrading and improving to provide more options and be more user friendly.

Very user friendly. This software is a life saver. Keeps all stylist calendars organized. It is fully customizable.

Some of the a la carte items are a bit pricey.

Salon iris provides the MOST options within a platform on the market. We have access to unlimited amounts of data and that proves to be a HUGE factor in helping us develop our business strategy year over year.

We love the amount of customization that salon iris has! The ability to run reports on copious amounts of data that date back years and years is extremely beneficial to our business! We are able to better serve our clients because we can see the data over long periods of time. The customer service is like nowhere else! Everyone is always eager to help and genuinely interested in teaching you how to solve your problems. Each time we've needed assistance they go above and beyond! We love that they're constantly making updates to help us better communicate with our clients whether its through email or text marketing!

The only issue that we deal with on a daily basis is the online booking system. It is not as user friendly as it could be and that is the only area where the lack of control , that we have as a client, is difficult because we cannot best accommodate out customers. Due to the way we operate as a salon the online booking is more often a headache for staff and clients because clients see multiple stylists during their visit and the system just doesn't have the intelligence to condense appointments. OR separate each portion of the service. I would love to be able to chose certain services that are able to book on a 15 or 30 and have other services remain only able to book on the hour. We love that there is a mobile app but the interface is VERY different than the server version making it sometimes difficult or confusing when trying to operate the data base. Something that a few other platforms have, is customer apps where they can more easily access their personal information and appointments. Due to the fact that its an american software, understandably, Salon Iris uses american services such as card connect but because we are a Canadian business we have to find other ways of accepting deposits and credit card information. Overall the platform is a little dated and simple things like being able to have multiple windows open at once or being able to move windows around on the screen while they are open would be simple changes that make it a more user friendly experience.

- Tech Service interested to push us on staying "STUPID" and spend lots of $$ instead to help us solve the glitch. - So, after such a long "partnership" we say to Salon Iris "Sayonara Boby" and move on. To all the users that need software for their work or salon: - Make a list of what exactly options do you need. - Google for those options and read other users' reviews. - Make sure you RUN a test for some time to see the + / - of the software. - Look at the Privacy and use of that particular software. - USE Square for your CC needs I'm not going to make advertising for the software we are using now but definitely is NOT Salon Iris. In the end, we wish all the best to DayDream Team and "speedy recovery" :)

Cover most of the needed day by day Salon & Spa Operation tasks. 10 years ago was not much tech or alternative available options.

Because we use this software 6 days a week for some years now, I have a chance to see what's NOT SO GOOD about it, and here are some of them: - The Software core was design back more than 10 years ago. - Very rigid with no option to add/remove any extensions that you need or not. - UI interface design do not change much over the years. - Very hoggy on computer resources, sometimes was needed lots of work to communicate with other computers or printers in the same network. - Company DaySmart does not lessen to clients need - IT Attitude, I know, What's new? - The credit card run was buggy and costly. - Reports need some work and coffee to come up with some tax documentation. - Recently the final straw. The email extension work on/off creating confusion among our clients.

I switched to DaySmart from a software system that requires a lot of space on my hard drive. Now we use iPads. So much easier and more effective way to work.

This system is easy to use and I love that we have access to it any time because it is online. Also I live that it doesn’t require space on a desktop to operate.

There are a few features I’d love to add. 1. ID like to have multiple colored flags to mark appointments designated to stand for different notes. Ie: 1st time client, wants to come sooner etc 2. I’d like to type in a color and have the system tell me how many clients require that color or at least how many times it has been used. 3. Color usage in inventory automatically generated when formulas are added for clients

I honestly have mixed feelings! I love it when it works but there is way to many problems on a regular basis. Along with too many changes.. For a year it was great now the first thing I ask my employees are if we are having problems on the computer.. I'm considering changing to another software because we are just loosing time trying to fix everything. Something more reliable. I know businesses don't like to hear that but I would like to be honest.. I pay a lot for this and It causes me to much stress and I'm worried the customers cant trust us. I hope this helps you and you can resolve these issues.

The features most impactful are point of sale, appointments, reminders through text, and caters to our needs. Along with tech support that speak English. Also the tech support employees are very helpful.

The last month has been trying for us! We have had 3 major problems that have taken way to much of my time to try and get the problem fixed! 1) when checking out clients several were being charged twice! absolutely embarrassing to get a phone call back. 2) Too much time to check someone out. Way too long circling. 3) When checking out could not change stylist name and would split transactions between two stylists and close out. Several times!

Trouble with glitches. Called multiple times with no assistance. Fianlly spoke with someone who told me to upgrade my internet speed to resolve issues. I will try that next

Ease of use and cloud for my employees to view their scheduled from home

Customer service is very challenging. With any issue I am bounced around between departments. I recently had someone upgrade my account without consent. I have paid 4 months of this upgrade without access to any of the upgrade features. I called and found out the person who upgraded me is no longer with the company, which makes sense, but I had to discover this wrong doing on my own and was completely brushed off by DaySmart.

Terrible! My business purchased Salon Iris and they said it has lifetime maintenance and support. But after a Windows update, it asked me to register again. I called them, they said they no longer support this version and I have to buy subscription. Unethical!! Don't buy!

It is helpful. Many features are available.

Expensive. Many softwares are better and a lot cheaper.

Easy to use software, lots of options for clients’ history, ability to check sales and inventory easily

I wish there was a gift certificate option that could be purchased online, that I could add to my online shop. Please make this option available! Also, an option to buy treatment series by client on the website

Love this program

The ease of making an appointment in seconds is so convenient. The reminders are Fantastic. The organization it gone me in my salon. The fact that I can book an appointment from anywhere on my mobile device

I don’t really have any complaints that I am aware of at this moment

Ease, scheduling confirmations, tech support

Reporting, aveda benchmark report is very blurry

Overall experience has been good . The system ya upgraded within the 7 years of using it; ready for some more web based features.

I like how everything is included in one software vs. having to have separate systems ex. Texting reminders and marketing features.

Wish the system integrated with my website for one whole inventory tracking. Or had an app add on.

I have use DaySmart before it was a DaySmart. I’ve had the software for 11 1/2 years. I bought the software when it was called Salon Iris and DaySmart brought them out.

What I like most about DaySmart Salon is that you can have the app and schedule an appointment anywhere. You can customize any service and the pricing. You can keep up with the clients services, all their formulas and the dates they get them.

The main con that I have about DaySmart is that if the Internet is down at the salon or having a connection issue, you cannot access the software via app!

Has been quite expensive but overall a really good system.

Love the inventory feature. Online schedule access is great!

Maybe outdated software. Can be glitchy. New how's are a nightmare for implementing into system in respect to product commission excelsior and backbar exceptions.