All Fresha Reviews

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Phoebe

Health, Wellness and Fitness, 1 employee

Used unspecified

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

Reviewed July 2023

affordable, easy to use and helpful.

User Profile

Mark

Verified reviewer

Health, Wellness and Fitness, 11-50 employees

Used daily for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed March 2021

A great experience so far...

PROS

We switched from Booker, who we had been with for 8 years, and so far the experience has been great. I love that Fresha works great on all devices and that our customers can do pretty much anything from their phones, including make and amend bookings, complete consultation forms, add payment cards, see their history etc. It's easy for our customers to book and check availability with their favourite therapist in a few clicks. The integrated payment system is good value and Fresha provide everything .. so no separate card processing, payment gateways or machine rental charges. The UK support is helpful and friendly and there are lots of articles, videos etc to help you get set up.

CONS

New features are being added all the time (you can see what's planned on their community pages). Features not currently available but in an ideal world I would like are, the migration of appointment history and existing gift vouchers, discount codes that can be promoted to clients and entered online and more options for sending out emails along the lines of MailChimp. Some of these are planned so it's still a great choice.

Reasons for switching to Fresha

Booker has a lot of great features that aren't available outside the USA / Canada and often when there are newly released features they are designed for the US regardless of the market (e.g. making State or Zip codes a required field for non-US customers). The mobile experience (a dedicated app) for us as therapists was excellent, but for our customers wanting appointments, it was an antiquated mobile site that was not user friendly.

Carley

Health, Wellness and Fitness, 1 employee

Used daily for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed October 2022

Highly highly recommend fresha! Just try it out, you'll thank me later!

Love love love fresha! I'm not paying an arm and a leg and the people that work at fresha genuinely care about you and want to make your business grow. These are Canadian locals that want to help Canadian businesses. I recommend fresha to everyone who needs a booking software... They are just that great I want to support them like they support small businesses!

PROS

I'm somebody who has difficulty just using Google sometimes. Fresha is so easy to set up and use, everything is straightforward and uncomplicated. They're booking software is free to use and when you get their POS machine, and you will want to, you don't pay a monthly fee, just a tiny percent (like 2.6% or something close to it) on purchases made only with the POS machine.

CONS

There's nothing that I dislike but one suggestion I would make would be with the cancellation policy, I wish there was a way that you could make it so that you could pick and cost different parts of each tier of the cancellation policy.. something light like if they rebook or cancel 24 hours before their appointment there is no penalty but a no-show gets charged 50% of what their bill was going to be.

Reason for choosing Fresha

I was just starting up my spa, didn't have a lot of money to spend on Spa booking software after everything I had paid out for all of my products and furniture, when I discovered how cheap it would be to have their POS machine, I had to contact them because their pricing seems too good to be true. They were just a company that were wanting to help smaller businesses and after trying them for over 6 months I couldn't possibly imagine some other Spa software, better than fresha just doesn't exist.

Anonymous

2-10 employees

Used daily for more than 2 years

Review Source: GetApp
This review was submitted organically. No incentive was offered

OVERALL RATING:

1

EASE OF USE

3

VALUE FOR MONEY

1

CUSTOMER SUPPORT

1

FUNCTIONALITY

3

Reviewed February 2024

Scammed by Fresha

Fresha is taking over a fifth of our earnings and not responding to our messages.

PROS

System is pretty easy to use however Fresha has scammed us by placing a book now button on our website which sends customers to fresha.com marketplace to create a Fresha account and take more than a fifth of our earnings. Fresha is not replying to our messages.

CONS

Fresha put a 'Book Now' button on our website that directs customers to Fresha com marketplace. This means every new client we get, which is most of them being in a tourist place, have to create a Fresha account and we get charged 20%. In effect Fresha is taking more than a fifth of our earnings! They are yet to respond to our messages.

Paulina Jolanta

Cosmetics, 1 employee

Used daily for less than 12 months

Review Source
This review was submitted organically. No incentive was offered

OVERALL RATING:

1

EASE OF USE

1

VALUE FOR MONEY

1

CUSTOMER SUPPORT

1

FUNCTIONALITY

1

Reviewed September 2023

Scam!!!!

A customer saved via the Fresha app can only delete their visit from the app so that the salon is not charged with the transaction! but if the salon does it, even though the client's visit has not taken place, the salon pays a fee! This is a blatant FRAUD!!!!!! Don't use this app!!!

PROS

Nothing nothing nothing nothing at all!!!!!

CONS

Really bad customer service and rude !!!!!!

Reasons for switching to Fresha

Because fresha was cheaper but it’s a liar and scam!

Emily

Health, Wellness and Fitness, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed November 2023

Excellent System to book appointments and manage your salon

Great thank you, think I've covered everything in the feedback but thank you for all your hard work and friendly emails they are so appreciated.

PROS

Very easy to use, not too fussy and also very comprehensive. They are a forward thinking company and rarely stand still and the competition changes. I love the little notification bell which comes up with all their new features as they arrive. Some nice little surprises there! I love that they listen to us as the customers and take on board what we say. Love the new Gift Cards by the way!

CONS

Nothing really to dislike but it could be worth considering adding an option on the Blast messages where you send one email then a reminder email goes out a few days later or when you want to send it automatically. Could work well for Black Friday for example when everyone's trying to get customer's attention! Could do a package where the second email is a bit cheaper than the first if you want to re-send.

Jessica

Cosmetics, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed March 2021

BADASS company and customer service!!

PROS

We all have to like customer service! They are so fast at we replying normally within a day if not hours! I have NEVER dealt with anyone rude (I go to them more than I should, I'll just say I'm total computer dumb), and they legit send me step by step instructions with little picture of icons that help me with every step of whatever I need that go around! I LOVE EVERYTHING about this software and I LOVE watching software grow with what the CUSTOMERS are wanting! THAT IS RIGHT THEY LISTEN TO US CUSTOMERS WITH VOTES!!! Just go head and get it, you won't be disappointed, and you can thank me later! SERIOUSLY go ahead.....your seconds away from so much stress taken off of you by software you can actually understand, let alone your clients will LOVE the conformation text, a day before text, and I have mine set to 2 hour before reminder! They LOVE IT TOO!

CONS

Absolutely NO CONS! They are working on the software ALL the time! LEGIT, LOOOOOOVE THIS SOFTWARE AND THE BADASS COUSTOMER SERVISE! You're already missing out if you haven't already clicked to sign up!

Reason for choosing Fresha

Fresha actually answered all my questions (at the time) BEFORE I even got the software! Fresha puts their customers needs and questions first, you feel like apart of their team as your voice and votes actually matter! I LOVE ME SOME FRESHA, AND THE CUSTOMER SERVICE!

Reasons for switching to Fresha

Ugh, their rates went up crazy for 1/3 of the options that Fresha has. An their customer service was days if not weeks wait (Like I would have to read my question because I forgot what I even sent. SMH) FRESHA ALL THE WAY!!! Are you still reading this or have you clicked "SIGN UP"!?

David

Retail, 11-50 employees

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed December 2020

LIGHTYEARS AHEAD OF THE COMPETITION

I made the switch from Mind Body, and within days, my whole team absolutely fell in love with it. Afterwards, my clients have now done the same

PROS

The interface for both clients and operators, it's smooth and never glitchy, it's EASY as can be, the price is unbeatable, and the customer service is excellent.... Like a Tesla, this is software that gets BETTER overtime. Can't wait to see where it goes!

CONS

Still waiting to find one. I suppose the marketing items could be expanded, but they keep us posted about that which is very nice.

Reason for choosing Fresha

Features, innovation, cost, integration.

Reasons for switching to Fresha

Mindbody was horrendous in nearly everyway, and on top of it, more expensive - which is laughable.

Rachel

Medical Practice, 11-50 employees

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed December 2020

Going Live with On Line Booking

PROS

The Customer Service. Hands down the most outstanding customer service . Fresha is there to answer questions, provide training, assistance and follow through with genuine care and dedication to make your scheduling, on line booking and marketing successful. We are very pleased with the outstanding investment Fresha has brought our Company. The software is very user friendly. Our guests have loved the on line booking upgrade which has increased our sales and made it more convenient our guests to have options and information about the service and treatments that we provide.

CONS

We wish we would have launched Fresha Plus sooner.

Reason for choosing Fresha

Personalized customer service.

Reasons for switching to Fresha

Fresha fit the needs of our Company perfectly. They personalize their help to fit the individual needs of our business and continue to expand and grow with new options and service.

Emily

Alternative Medicine, 2-10 employees

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed March 2020

Fantastic!!

Loved it!

PROS

I love that Fresha is simple and easy to use. Coming from a much more complicated system like MINDBODY, Fresha was so wonderfully easy to figure out and implement. Customer service has always been so kind and responsive and happy to help. I love this software and am So grateful for how they have supported me during the challenges of COVID-19.

CONS

I have been with them for a few years so like any software it has been a gradual build with new features. Online processing/sales and gift cards weren’t always a feature but they are so great at listening to the needs of their customers and making upgrades.

Reason for choosing Fresha

It was free at the time, clean look and easy to use.

Reasons for switching to Fresha

MINDBODY kept raising their prices and for what I needed it simply wasn’t worth it. The software was also much harder to figure out and customer service was less accessible and less friendly.

User Profile

Vincent

Verified reviewer

Cosmetics, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed December 2019

The best

PROS

I am a professional in hairdresser and I highly recommend this booking system. easy to custom or to use. It does what you looking for. Vincent hair passion.

CONS

Should be able to have more pictures, it is limited to 4 on the venue. And please if you could add some pictures for each services would be fantastic!

Reasons for switching to Fresha

Treatwell is too expensive and has the 1st link on Google searching engine rating.

Andrei

Verified reviewer

Consumer Services, 2-10 employees

Used daily for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed May 2019

Best App for appoitments

Good customer service and great features

PROS

It's simple and efficient. Has all the features we needed Getting appointments /cancel / no show / selling products / more than one stylist with no extra costs

CONS

Sometimes has a slightly delay - 2-3seconds

Reason for choosing Fresha

Free and has all the features we need for our barbershop

Vendor Response

<3 <3 <3

Replied May 2019

Carly

Health, Wellness and Fitness, 2-10 employees

Used daily for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

3

EASE OF USE

1

VALUE FOR MONEY

1

CUSTOMER SUPPORT

1

FUNCTIONALITY

3

Reviewed September 2022

A nightmare transition

It was a terrible transition and we received little customer support. Our clients have rejected the software, people really hated the experience during the transition. I think maybe if you're starting fresh, it would be a good solution - but for an established business? Skip it. I'm going back to mangomint.

PROS

I was drawn in by the supposed "free" price and the integrations with Google and Facebook booking. I liked that my clients were able to buy packages online as well.

CONS

We are getting complaints from many clients about the amount of notifications they are receiving. One of our clients told us she received 4 reminders yesterday all within half an hour, and 2 today. Clients are also complaining that they are receiving excessive reminders about completing their intake forms through Fresha. Our clients also dislike the 4-digit verification necessary to charge a card on file. It's extremely inconvenient for both us and our clients that clients can no longer tip from gift cards. Just a bit of feedback for you from our transition: it has been rough. It's been rough on us, it's been rough on my staff, and it's been rough on our clients. The monthly memberships in particular have been extremely frustrating to convert for everyone involved. We have even lost a few long-standing members because of the frustration caused by the transition. I would suggest creating a better process to allow future businesses to transfer these memberships more easily. A feature that would help immensely would be being able to set the renewal date to a date in the future. It would also help a lot if we could manually input credit card details. I understand that the current configuration is more secure, however, it's been a very frustrating process requiring a lot of labor hours, back-and-forth with our clientele, and sustained dedication from my amazing front desk manager, [SENSITIVE CONTENT].

Reason for choosing Fresha

I liked their pricing and the initial demo call was great. Customer service evaporated after that, though.

Reasons for switching to Fresha

Fresha offered a few more features than mangomint that I was looking for - such as sales of memberships and packages online, integrations with Facebook and Google for booking, and an integrated marketing suite.

Sable

Health, Wellness and Fitness, 1 employee

Used daily for less than 12 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

3

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

4

FUNCTIONALITY

3

Reviewed December 2023

Great Place to Start

PROS

It was easy backend to use and update. It also has a free option

CONS

There was a constant issue with clients booking online and it caused confusion for my guests

Reason for choosing Fresha

It was free to use and seemed also very easy. In the begin

Reasons for switching to Fresha

Clover was sold to me from my bank and not salon friendly and had hidden expenses monthly

Kellisha

Consumer Services, 2-10 employees

Used daily for less than 12 months

Review Source
This review was submitted organically. No incentive was offered

OVERALL RATING:

1

EASE OF USE

1

VALUE FOR MONEY

1

CUSTOMER SUPPORT

1

FUNCTIONALITY

1

Reviewed January 2024

Poor customer care

Horrible can never reach anyone $200 balance that 90% should not be charged for

PROS

Nothing. Dishonest company. Can never talk to a real person to get things resolved. They charges things by fraud

CONS

Dishonesty. Charge for things they should not. They book fake appointments to collect 20%. They charge for existing clients. Too many glitches and always an excuse like the owner is using links incorrectly. So they have a link that no mater who schedules from it, we are charged 20% I’ve emailed 5 times in a week and have asked for someone to call and have yet to get a response

Reasons for switching to Fresha

I liked the shared room option for our salon

Frank

Health, Wellness and Fitness, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed March 2021

Fresha - Salon Management software

All businesses need systems, simple systems work best, just the accounting integration. They get that right, they will have an absolute winner

PROS

scheduling, invoicing, inventory management and marketing. Has good CRM capabilities

CONS

No accounting software integration, tedious/cumbersome CSV export

Reason for choosing Fresha

front side online exposure as well, nice back office interface, simple to use.

Reasons for switching to Fresha

Cloud based and its on a pay as you earn basis

Trish

Cosmetics, 1 employee

Used daily for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed July 2019

Best program ever!

I have been in the beauty industry for over 20 years. Have paid ridiculous amounts of money for other programs and the service was no way near as good. I have recommended this program to 2 other salon owners. Cannot speak highly enough! It has everything a salon needs and they are continually improving.

PROS

It does absolutely everything I need it to do and the customer service is outstanding!

CONS

No app on phone but it’s not really a problem as I have it saved in favorites on my phone.

Reason for choosing Fresha

Had good reviews and the customer service right from the beginning was outstanding. Plus obviously the price but that was not the deciding factor.

Reasons for switching to Fresha

Shortcuts was way too expensive for what I needed. I sold my salon and then re started a smaller home based salon.

Annie

Health, Wellness and Fitness, 1 employee

Used daily for less than 6 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

3

EASE OF USE

3

VALUE FOR MONEY

3

CUSTOMER SUPPORT

5

FUNCTIONALITY

3

Reviewed September 2023

Recommend for new business owners

PROS

Clients find it easy to use the online booking

CONS

Setting up was harder than other online booking systems, hard to sync with google calendar, not mobile friendly, the fees are high

Reason for choosing Fresha

Just mostly testing it out for 6 month, found it harder to use than Goldie

Reasons for switching to Fresha

Online booking had option to take deposits

Dylan

Verified reviewer

Health, Wellness and Fitness, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed April 2019

All Around Great Company/Brand

Not only do they have great software, but they have an amazing culture. I saw an advertisement for them, commented on my experience with their product, and congratulated them on their exposure and success. They sent me a PERSONAL message. Emoji’s and everything! In response to that comment. They are getting everything right.

PROS

This software is very user friendly: Simply organized- Uses basic interfacing structure that makes everything easy to find, allowing us to perform tasks efficiently and easily, and it very easy to train staff. Easy on the eyes- I am a people person, not a technology person. I don’t like the big flashy nonsense, crazy fonts and colors and the disappearing and reappearing functions on some of these “modern” software systems. Those things are great for advertising, not great for integrating business software. Everything is plainly labeled, all your options are programmed in an easy to search dropdown menu, and it doesn’t over stimulated your brain. Good things are built on perfecting the basics, and these guys have just about done it. Takes the load off by enhancing customer service- In the past I have had to take on the time consuming task of sending reminders to each client/customer scheduled personally. As a professional who strives for customer service perfection, knowing that rep sends auto-confirmation and 24 hour reminders relieves a lot of stress. All I have to do is input the correct basic information, then Shedul takes it from there.

CONS

Honestly I have not found something negative about using this software. I am not the one who customizes our particular account, I am a user only. However, from a user perspective at least, this software hits all the check marks.

Vendor Response

<3 <3

Replied May 2019

Kimberley

Health, Wellness and Fitness, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed March 2021

Excellent booking system, helpful knowledgable staff, a must for any beauty business

Just wanted to give my feedback to anyone who may be on the fence about upgrading to the paid version of Fresha. I had a call 2 weeks ago about the changes and arranged a face to face call with [SENSITIVE CONTENT HIDDEN] last Friday. I was initially scrambling to look at other systems and went into the meeting with a notepad full of reasons why I didn’t want to upgrade. Don’t get me wrong, I am so grateful to have had a free system for 4+ years but I felt if I had to pay for it I needed it to work for better for my business . [SENSITIVE CONTENT HIDDEN] was incredible, he was so patient with me, helped me work through all my problems (mostly user error) and went through Fresha plus with me. I’m currently using square and switching to Fresha plus terminal will leave me better off, I will pretty much make up the cost of the terminal in a week. The marketing section blew my mind, it’s going to entirely change the way I run my business in the click of a few buttons. The no show protection is going to also make a huge difference in the everyday running of my business. I realised that I have a support person there for whatever I need, any issues I had or have going forward I have a contact from Fresha who is there to help make my business run smoother and more efficiently. [SENSITIVE CONTENT HIDDEN] knowledge of the system is 2nd to none and being a sole trader it’s quite nice knowing I have someone at the back end ready to help. Lean on these people, they are a wealth of knowledge. I highly recommend the upgrade!

PROS

It makes my business run more efficiently, at a higher profit and a seamless experience for my clients. Everything about this system just works, the team have done an excellent job.

CONS

5 years in and haven't come across anything I don't like yet, their system is constantly evolving and they take feedback and requests from clients VERY seriously (ie. they make the changes needed)

Richard

Health, Wellness and Fitness, 2-10 employees

Used daily for less than 12 months

Review Source
This review was submitted organically. No incentive was offered

OVERALL RATING:

2

EASE OF USE

2

VALUE FOR MONEY

1

CUSTOMER SUPPORT

1

FUNCTIONALITY

2

Reviewed October 2022

The system does not work well

Overall poor. Support don't seem to acknowledge or understand issues that are raised and offer 'solutions' that either ignore information they have already been given or are just not relevant to the issue. I have been fobbed off on many occasions and nothing improves. I have £6k worth of vouchers sold through Fresha in the last 6 months so moving to a different system would be a nightmare but staying is a nightmare too.

PROS

Fresha is affordable compared to many other similar systems.

CONS

The voucher system is NOT fit for purpose. A client with a voucher cant put in a code and use it to checkout like you can with EVERY other voucher system. We have had to duplicate every single massage we offer (including for each time variation) and have "voucher only" booking so they put the code in as a note and we manually check the voucher off the system. We sell vouchers for specific massage types and durations. If someone has a voucher for a 1 hour Swedish massage that costs £40 and we increase the massage cost to £45 the voucher is no longer valid AT ALL. Fresha sees the service as being "deleted" rather than the client needs to pay £5 more. The calendar sync is one way while other systems have 2 way sync which would make it MUCH easier for therapists to manage their availability. They have just started charging for appointment confirmations. They look at the average number of clients you had in previous months and You are allocated 1 reminder message per client. The thing is though that to run the business properly each client might get 3 messages (or more if they reschedule) so you will almost certainly be paying for extra messages. When clients do reschedule their appointment does not show up through calendar sync. There is no option to embed the booking system on your website and the ability to change the look or feel of your booking page on Fresha

Reasons for switching to Fresha

Fresha had Reserve With Google as an option

Milan

Consumer Services, 2-10 employees

Used daily for less than 6 months

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed August 2016

Amazing software, developers have nailed it as they have captured all the features we need expertely

This software is exactly what we have been searching for. It has the features we need, is powerful enough to maintain all of our client data, appointments for multiple staff, sales dashboard, generating reports, import/export data, online booking buttons for social media websites including Facebook, and much much more. I have worked with various software and client relationship managers previously however I have found this to be extremely easy to use for all staff over other programs. We have a relatively new small business and I have personally tried over 30 different similar type programs and none of them have suited my needs, and couldn't customise to our needs. I even tried Excel based systems and creating my own however it was harder for multiple staff to use and would be prone to mistakes. Due to this, we stayed with the good old appointment book for appointments and used excel to track sales etc. Coming across this software has changed all that; we are now using this and have ditched excel and filed away the appointment book. It literally does everything we need and has extra features we can also use that we weren't using before.

PROS

Everything we need is here with the ease of access required for all staff members. It's great that we can see daily appointments, sales, revenue etc from the dashboard and can easily generate reports and export to excel. Adding different services and products (i.e. retail add on products) is extremely simple; you enter in the service and include price and duration etc which makes it very easy when making appointments. The checkout option also displays your products in case you forgot or haven't promoted it in the appointment so can easily add extra value to each appointment. The added feature to send SMS reminders to clients automatically is excellent and I really like how they have added options to customise this feature, such as adding times in which to send these reminders so they are not sent in the middle of the night for example. They have really done their research on what clients need and am very impressed with this software.

CONS

The company has pretty much nailed it with their software though if I had to put something, I could only suggest adding the ability to further customise options, page layout, which data to display or not display etc; this would be great.

Carolina

Human Resources, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed November 2019

Works wonderfully for temp staffing, too!

Shedul has created a simple scheduling software that works well for any industry. It is a free (or low cost) solution which is awesome for small business like mine. There are plenty of features available that my business doesn't use, but that other businesses could definitely benefit from.

PROS

I run a dental temporary staffing agency and we began using this program around the time it came out. It was very new and the developers were in close contact with us often asking what we liked/disliked about the program. We use it in an unintended and unconventional way but it has worked better for us than any scheduler built for staffing. The ease of adding appointments, changing, updating, and notifying clients of these changes is unsurpassed. We have tried out several other program that were designed for our industry but just have not found anything that does more for the same price - free! We haven't explored the new Fresha options to book online in depth but the booking page that it generates when you turn it on looks very professional. I would recommend it for any salon, spa or business that wants to present themselves well online with a little budget.

CONS

They have been growing quickly and making a lot of changes. The only real issue I've faced is a 3-4 second lag but it has only just started happening in the last couple weeks so I'm sure it will be resolved soon. The support staff is responsive and helpful.

Tamar

Consumer Services, 2-10 employees

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed March 2021

Makes my life so much easier & efficient

Pleased with the all round system and will continue to partner with them until I’m not. Or that they start to fall behind what is needed in their system to run my business to the best of its ability. Right now they are doing a great job and moving forward. And this is accompanied with fab customer service. So just keep doing what you’re doing.

PROS

I initially joined as the set up was free. After using this free account to run my salon for a couple years I decided to upgrade to Fresha plus to receive the extra features that will be beneficial to my business. Customer service through messenger and once assigned an advisor was great. Very helpful and attentive.

CONS

I know the team are constantly working on new features to launch, however I’m impatient and sometimes wish they could work a bit quicker. I’m desperate for the consultation forms feature to be finalised so I can use it for all my services which is so important to have in the beauty/aesthetic industry. I also hope their targets can turn into actual dates to adhere to. The social media pages say things are coming but we have no time scale and sometimes waiting seems like forever. These are minor things though with what they have achieved up to now. I’d also like to be able to control how many of each service can be booked in one day or back to back, a cut off point so to speak of certain treatments.

Lam

Health, Wellness and Fitness, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

2

FUNCTIONALITY

3

Reviewed July 2023

Used to be good

Im a fan and a loyal, but looking for alternative.

PROS

Fresha got 5 stars before it gets to good. They promised to be FREE FOR LIFE for all members in the begining. They have sms and email reminders free in the begining. Businesses are happy with it and gave them 5 stars in the early stage. Ive been using it for 7 years, we put so much effort and feedback to help them grow.

CONS

As they get better, they start charging businesses too much and greedy.1-Text messages are not unlimited anymore as promised, they start limiting down each month less and less. So we buy more reminder TEXT each month. That's fair. BUT2-Clients found us from FRESHA market= WE being charged 20% of the services they booked. Clients never howed up or cancel, we los the money. Economy is bad already, this is the last draw.We salons earn by % of services and carry a lot of fees, but this is ridiculous

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