It’s easy to use and the clients really like it. Lots of functions are automated

It’s missing some good features that could make it really great and much easier for the business and clients.

Accessibility and modernity have become key benefits of doing business with Natashas Skin Spa, and of working for us. Staff are perceived as more professional, feel more professional, and provide an overall better client experience. Clients and staff benefit, business makes more money, I personally am free to work from anywhere I like due to full time access via the cloud, and I now take month long holidays instead of being tied to the premises.

The best thing is the improved income - more bookings, more online bookings, more repeat bookings, more free marketing content produced by staff using the photo diary feature.

Needs a strong set of reporting filters added to enable segmented marketing.

My background in using booking systems: 6 years at my own practice, using Genbook, Vagaro, Booker, MindBody, Timely, and about 15 test drives of other programs. Timely Pros: - Clean - Responsive - POS system is nice - Invoicing is nice - Easy to use backend - Easy to use frontend - my clients loved it - Reports are easy to read, and nice graphs - SMS and email reminders worked great - Inexpensive Timely Cons: - Poor development - new items get the basics, and they do not move forward with improvements on an item until way down the road, or never. Gift certificates are a huge part of the salon and spa industry, let alone a ton of other industries, and what started out to be great, has never once seen a correction to its use. 3, no, 6, no, errr 9 months since the release of their gift certificates (vouchers) and not one correction on its use, not one suggested improvement from the community of Timely users. Why? I can't answer that, though I wish I had an answer. - Community suggestions can take some time to get implemented, or never. Very slow on development. They ask for suggestions, but never a resolve. - Client data doesn't always go in so smoothly (my export revealed a ton more issues than I ever thought I had) - Poor support on add-ons (Xero, Quickbooks). Basically, do it yourself. My wife never could get an answer to some of her questions on why some invoices were never connected. I figured if they allowed the connection they knew something about the other programs... If you need a basic system, then use this. I guess I was lead to believe it would be better sooner than much, much later. If you have a studio, a business where gift certificates mean a lot to your business, fork out some extra money to a much more involved system. Mindbody has it, but extremely poor customer service is hell to work with. Booker, for us, is our answer. It was our first, and now last, as they improved on a lot in 4.5 years.

Great experience

Everything is online. Can manage my business well from home and easy for team to use

Very expensive and price has gone up significantly since I started using it in 2015

The best system we have found for ease of use and the reports are great to help keep stylists/therapists on track.

We particularly love the ease of use for both staff and clients. The reports are great, perfect to help keep the business on track.

we can find it tricky with refunds and credits on account.

It is a super great app and gathers all data you need

We used this to track projects that employees said were taking to much of their time. We were able to see how much time was actually spent on projects

I had a hard time using it with IOS but worked amazing with windows

I like Timely and appreciate efficacy of use

Easy of use, friendly customer supports and education

Need for more hands on training opportunities

Easy to set up, easy for clients to use

Takes a while to set up at the start, calendar syncing took a while to sync at the start also

My experience with Timely has been a beautiful progressive one. I’ve enjoyed watching, timely’s growth. I’ve enjoyed watching my growth professionally and personally with Timely.

Timely has no nonsense features and it’s very simple and easy to use. Attention to detail and the ever HELPFUL, question mark icon ? But also the back up supportive communication Timely is Professional in all aspects.

Timely is a complete computer orientated database, so there’s no bells and whistles and hairy, fairy flowery stuff for my hairdressing industry

Very good software. You track all your tasks, all your windows. But then, it's quite possible to forget to turn it off. Plus, it would be nice to add an invoice delivery function.

Great for keeping track of the time you spend working. Plan and be alerted. When you're a freelancer like me, you don't have to waste time writing time reports.

I think all this data generated by the software can be used to develop other, cooler features. For example, it could be used to issue invoices directly when working at an hourly rate.

Daily salon life is just easier with TIMELY. TIMELY does everything the larger brands do but at a tenth of the price. Daily, monthly and yearly salon management is a breeze with TIMELY. Clients love the ease of online booking. No need to download buggy apps. Clients are loving the reminder sms. I was a long term MINDBODY user and can't believe I stayed so long using an over priced buggy system because I just didn't know TIMELY existed. Best business decision I've made in the last 5 years is making the change to TIMELY.

After the most recent price hike from MINDBODY I had no choice but to search an alternative. It appeared as if no-one on the market had it all until I found TIMELY. I was going on holiday and had 10 days to have the change over taken care of. The TIMELY team did a flawless transition. Smooth, simple, effective changeover. The follow-up support has been spectacular. I was happy with MINDBODY to a degree but now I'm using TIMELY I understand just what I was missing out on. The timely team do everything to make the implementation of their product as hassle free as possible. You always get to email the same support person who is completely familiar with your situation. I have integrated the software into my website and my clients are loving it. The feedback at this stage is 100% in favour of TIMELY. I don't have a computer in the salon and am able to do everything from my Android phone without having to download some buggy app. Client management and reporting is a breeze and has so many ways of breaking down your business's progress. The integration of MailChimp, POS and taxation programs make it a spectacular platform for promotions, financial management and my accountant loves how easy it makes my monthly closeout. Interested to see what TIMELY build into the system in the future!

Only available in English. Not all pages are phone screen optimised. No telephone contact available with tech support.... Sometime emails just suck!

I've used timely for a while, fantastic until you discover another system, I was happy with Timely until my wee map icon would not take me to Google (app) maps a bit of a bugger when you're a mobile service provider and need fast easy effective solutions, today I just discovered the solution to my problem, that's after asking Timely customer service for help, got the stock standard replies plus all the team have tried to solve the issue! the answer was simple I would have expected all the Timely peeps would have solved that one! & by the way, the problem was not a Timely one but you did not go that wee bit further to help me so after a few weeks, i went searching for another system found & set more tried them both (and a few others. very good on par with Timely but found a different program and I am now very happy. As a mobile service provider, when I receive a phone call within 60 seconds I need to key in my clients details & book their job, the map thing, is also a must I don't need to be typing in addresses into google maps, a lot of the time my Timely invoices were not syncing with xero, so i switched to a competitor and gave the log in details to my book keeper and happy days, i can now send automated requests for reviews with using a outside system, i can tag my clients and search them this allows me to send reminders vouchers discounts easier than the Timely set up. The overall cost for me does not matter all of the systems are within coooeee of each other so thats not an issue. thanks Timely peeps

easy to set up and use

lacks functionality

Overall, I had a good experience with Timely and would be open to using the software again. However, I will most likely be shopping around to find a more effective software and maybe a cheaper one as well.

I used this software as an employee at a spa that I worked for, for almost 2 years. I had a good experience with Timely and enjoyed most of its features. The most beneficial aspect of Timely is getting notifications about appointments made through Timely. Communication is key for a small business with a number of employees, Timely allowed management to bypass certain communications by utilizing Timely.

I didn't like all the content, options, and other features Timely offered. It was honestly very overwhelming trying to learn every aspect of Timely. I understand, having options is beneficial, but sometimes being simple is better. I was instructed by management to learn the software inside and out and it took quite a while to wrap my head around all the things Timely did and offered.

I saw a successful barbershop that I wanted to model my business on. From there I wanted to know what booking software they were using because it was on an iPad. Without any software training, a trial period and my scissors in my hands it gave me the perfect edge (pun intended).

Automatically sending out reminders via email and text makes me more profitable with less downtime. Online booking is like having someone book all your appointments for you, except without the cost. And considering 10-12 years ago hairdresser computer/software packages could cost you up to $12000 in upfront costs, Timely has a price I couldn't refuse.

The only thing I could think of would be to have a 'Next in line' or waiting list cue via the software to make it easier then writing them down manually and then booking them in. I think the Check out transaction area could be tweaked a little. When processing a sale it defaults to 'On Account' which is one extra click that I with I didn't have to do. If it was defaulted to Credit Card it would save the extra click on 70% of my transactions. Doesn't sound like much but it all helps.

Mostly time management! Its also very easy to add to your website and allows clients to book their own appointments, all my clients have mentioned its very user friendly as well!

I use to write down all my bookings in a big day planner, going back and fourth with clients to communicate a suitable time... this was VERY time consuming. A friend mentioned she used Timely for her business and I was very keen to try something new. Im extremely happy I switched to Timely as its honestly saved me sooo many hours and admin each week! It just makes sense!

Im happy with everything Timely has to offer, I havent had any issues with it!

My best friend told me about Timely and how it was perfect for her business and urged me to give it a go. I was hesitant at first but after seeing that I could try it for free for a month, I thought sure why not! I loved it instantly. So easy to use and it does everything I need it to do on the desktop version. I have synced Mailchimp and Paypal. So every time I get a new client it automatically updates them to Mailchimp. I take all payments through Paypal. It instantly creates buttons and links for all of my workshops to promote and book. Its great! The functionality of it is so simple. However, I am waiting for them to update the app so it has more functions on the phone! I travel with my work and use my phone while I am on the go. Once that's done it will meet all of the requirements. If you work from a desktop computer and have a service based business, I definitely encourage you to give it a go!

How easy it is to use, the syncing of other programs and the cost.

It doesn't have all of the features on the iPhone App version. I travel for work and don't carry my MacBook with me. I always carry my iPhone and use that for seeing and rebooking my clients.

Several online booking payment acceptance POS to some degree

This is a great software for anyone taking bookings & running a business. It is super easy to use, the customer support is very good. The price point is in line with the services it DOES offer. Online booking with a system that allows you full control on how to run your business & accept payment online. There are very few comparisons to what this software offers.

I am sad that they still do not have a built in loyalty program, its really the only thing its missing for my needs. I have been hoping for the last 3 years they would get one but nothing as of yet. They have made strides in many other areas, this would be such a bonus for me if they would implement that.

Very easy to use and train new users on. Intuitive dashboard and very clear user interface. Timely has been optimized very well for mobile use, enabling us and our users to use this out-and-about. The customization options of the widget and mini-site are great, and work well with lots of our systems. The ability to send communications via SMS is very helpful, though not clear when initially purchased.

The lack of language support really isn't great, especially at an organization with lots of international users (non-English speaking). It wasn't particularly clear when we first purchased Timely that the ability to send SMS's wasn't part of the original plan, and had to purchase separately.

Ease of use Consultation forms Features at the time offered more than other systems

Sometimes has glitches with square Price point for large teams is too expensive, okay when 1-2 staff No tiered timings for different staff No add ons No photos on booking platform …I could go onWe are considering leaving for these reasons

We have heard from people that have had trouble with some companies that get their bookings mixed up or double book clients. With Timely we spend the minimum time on booking clients. Our clients mention it's very easy to book online and they appreciate the reminders texts for their appointments. For us as a business it makes things work smoothly while our business looks professional and by having the reminders sent to our clients, we eliminate wasting time and money with clients not showing up for their appointments.

Timely takes care of the very important part of our business - booking of appointments. Without this working smoothly we wouldn't have a successful business. Our clients book online, get reminders of their appointments and we don't have to do anything!

I can't think of anything that I don't like about the Timely software. It's totally worth the money we pay for it.

Very easy to use. Allows me to see different schedule views and create schedules far in advance. The bulletin board feature ensures that every employee can see messages and notices. Employees can view their schedule from their smart phone or any computer. This program has simplified scheduling so much. Employees get schedule change notices which helps a lot. I would never want to go back to printing a paper schedule. My employees really like it, too.

The time is saves me. The way I can see the total hours for each employee for the week. The way the vacation shifts become unassigned so you know what needs to be covered when someone is going on vacation. The fact that employees have access to their schedule at all times. Overall ease of use.

You cannot copy one shift and paste it. You can, however, copy a day or week and import it.

Since switching to TIMELY I have been able to manage bookings for my business centrally. The reminder emails and Texts to customers help us minimise no shows and provide this value add consistently. Our busy customers welcome our reminders. We are not using all of the TIMELY features and have chosen to manage our accounts via MYOB separately even though these 2 providers can be linked. We get more detailed information from MYOB directly. The features of TIMELY are constantly evolving and improving. I am looking forward to seeing the review feature, where customers can leave a review. TIMELY's support is excellent and we always get a quick reply whenever we need help.

The ease of use.

I would like better integration with my MYOB software -Timely dumps sales into one account in MYOB but not a number of accounts to link sales to so you can't keep track of what areas of the business and what locations monthly sales are from. I have different locations and this info is vital so I can analyse profitability across my business.

Timely offers a simple and easy-to-use interface. Thus, you can adapt quickly without any support. Being easily accessible from mobile makes my job much easier. It makes the reservation process very practical for both me and my customers.

It has greatly reduced my manual workload. It really allows you to manage your time much more effectively. I especially love their reminders, the option to create reminders from multiple channels is very convenient. In addition, thanks to their reporting, I get rid of making reports one by one.

It has greatly reduced my manual workload. It really allows you to manage your time much more effectively. I especially love their reminders, the option to create reminders from multiple channels is very convenient. In addition, thanks to their reporting, I get rid of making reports one by one.

It is a little time consuming for our purposes. It is easy to adjust most of time. It would be great to have a sort feature in the reports on just customer with future appointment status for quick access. It would really help out a great deal when I need to put together a quick report but have to search for all of these individually because I cannot look up the report for it. As a user, we have the option to create reasons why an appointment was not completed so I would really appreciate being able to go to reports, scroll down to customers, and search for the status of the appointments for that customer or all customers.

I can color coordinate appointments.

There are not enough colors to code different kinds of appointments. There is no way to archive appointments for customers that occurred a year ago from their customer page.