ZENOTI

RATING:

4.43

(989)

About ZENOTI

Zenoti is a cloud­-based business solution used by spas, salons, med spas, yoga, and fitness studios of all sizes. Business features include appointment scheduling, billing, marketing, inventory, payroll, and configurable reports all in a centralized database that delivers a consistent, unified experience across multiple locations. Customers can access touchless technology such as online booking, self-check-in, digital forms, and queue manager, all designed to elevate the experience, reduce wait times, and eliminate unnecessary touch. Mobile POS moves the Point-of-Sale experience to the service chair and empowers employees with access to everything at the touch of a button on their personal mobile device, including revising invoices and taking payments...

Awards and Recognition

FrontRunner 2022
Software Advice's FrontRunners report ranks top products based based on user reviews, which helps businesses find the right software.
Zenoti reports
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ZENOTI Reviews

Overall Rating

4.43

Ratings Breakdown

Secondary Ratings

Ease-of-use

4.5

Customer Support

4.5

Value for money

4

Functionality

4.5

Showing 1 - 5 of 987 reviews

User Profile

Savvia

Verified reviewer

Company size: 2-10 employees

Industry: Health, Wellness and Fitness

Time used: More than 2 years

Review Source: Capterra 

This review was submitted organically. No incentive was offered

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

February 2021

Zenoti felt like a part of my team.

My experience has been very positive for the overall business and I pertain the salons growth and success largely to Zenoti tools, which are continuously being improved and upgraded. The system is user friendly with exceptional support 24/7.

Pros

Ease of setup and integration with excellent support.

Cons

Some processes could be simplified for user ex. Email template designs and image bank usage. Some features like payments not available for Cyprus, my territory, but understandable as I believe I am still the only user here. Sharing of client feedback to social media story or posts would be great.

Reasons for choosing ZENOTI

Free demo call demonstrated Zenotis' product, tools and customer care well. Pricing was very reasonable.

Reasons for switching to ZENOTI

We started with trying local suppliers over the years of POS software which did not offer a full supportive range of reporting for staff, stock and accounting tools... and although company was based in same city the lack of support when issue arised was enough to look elsewhere. Zenoti being a cloud based software also protected my client information, bookings and reports which could be easily accessed remotely from any location or device.

Response from Zenoti Software

Thanks for reviewing us on Capterra Savvia! We are delighted to see that your experience with Zenoti has been positive. We are glad to know that we are able to help you "Elevate your guest experience" through Zenoti. We value your partnership with Zenoti and look forward to always serving you better. Please do not hesitate to share any other feedback you have in future. Thanks for being an advocate for Zenoti!

Replied October 2021

Nichola

Company size: 11-50 employees

Industry: Cosmetics

Time used: Less than 6 months

Review Source: Capterra 

This review was submitted organically. No incentive was offered

EASE OF USE

3

VALUE FOR MONEY

3

CUSTOMER SUPPORT

3

FUNCTIONALITY

3

December 2022

Still trouble shooting

Good always there to answer a question

Pros

I like the repeat book option and the CC touchless processing

Cons

Moving multiple appointments, Inventory is overly complicated, still figuring lots out only been using 1 week

Reasons for choosing ZENOTI

Zenoti brought across appointments

Reasons for switching to ZENOTI

They did not update their POS and processing

Lukas

Company size: 2-10 employees

Industry: Health, Wellness and Fitness

Review Source: Capterra 

This review was submitted organically. No incentive was offered

EASE OF USE

2

VALUE FOR MONEY

3

CUSTOMER SUPPORT

3

FUNCTIONALITY

5

September 2021

Awkward and overkill for a small salon business

We chose to work with Zenoti because they are a local company and allowed us to use the system for free in exchange for helping them adapt the system for small business use. However, the software they provided was too quirky and unstable for us to reliably deploy into our business, and the interface was difficult to use and unattractive. Despite their best efforts to make it work for us, we were sinking too much time into troubleshooting and asking questions about the system, so we had to drop it.

Pros

It seemed extremely feature-rich for large businesses, and very flexible and customizable from the backend by Zenoti. However, it was overwhelming and cumbersome for a small business like ours. We were guinea pigs for a trial run for small business integration, so we got a lot of attention and help from the developers.

Cons

The interface looks dated and unattractive. Also would load with visual glitches on certain browsers. Tremendous amount of features was overwhelming and unnecessary for a small business. POS integration was awkward and unreliable. Despite the fact that we got a lot of attention and help from the developers to try to mold Zenoti to our needs, we ended up spending too much time fighting with the system to the point that it was harming our productivity and we had to switch to something that was more stable and plug-and-play ready.

Reasons for switching to ZENOTI

Instability with POS and glitchy scheduling

Response from Zenoti Software

Thanks for sharing this feedback Lukas. We are very sorry that your experience did not match your expectations. We are committed to providing our customers the best support services and this should not have happened. The issue has been communicated to the respective teams and they will look into it on priority. Please connect with our Customer success team in this regard and we request you to please provide all details related to this issue for us to find the best possible solution. Your feedback helps us get better and we assure you to improve on our support and services going forward.

Replied October 2021

Adam

Company size: 11-50 employees

Industry: Health, Wellness and Fitness

Time used: Less than 6 months

Review Source: Capterra 

This review was submitted organically. No incentive was offered

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

December 2022

A software that has a lot of firepower, but easy to use for the SMB spa

So we were just having a lot of issues with our old software provider (Booker) - feature roll-outs were taking forever or not meeting timelines, had to resort to using 3rd party software for certain features (and then occasionally having sync issues), the API to our payment processing not working and either not charging customers (or worse, double charging them), the software site being down for whatever reason, slow, bugginess, etc impeding upon our receptionists ability to do their job, the list goes on. But there is a lot of inertia once you are in a software, especially for several years like we were, but once we decided to add locations we knew we had to take a hard look at the market. Zenoti thus far has met all of our expectations, freed us from the issues we were facing, and given us additional horsepower to optimize our business and increase our utilization that we are looking forward to using. They even were able to provide us savings on our payment processing, which I thought was close to impossible as we had looked at other payment vendors over the years and thought we had it as good as it could get. Plus having actual people to connect to with our issues if we need them, a help desk that can dig into your issues when you have them LIVE (albeit sometimes takes a while, I wonder if they are a bit shortstaffed there), and a high functioning system makes this a relationship we see going on for a long time.

Pros

The software is essentially enterprise-grade, so when we made the switch as a SMB local spa there were a TON of settings/questions we had to go through at setup, but the team does a really good job of understanding your processes and requirements and getting the software dialed in appropriately. It is a product that fits us for today and well into the future, and the additional features they keep rolling out just continue to make our business more efficient and our lives easier. When we went from 1 location to 2, we went back to market to look at software alternatives (we were on Booker), and Zenoti just jumped out at us as the best alternative. We were using a 3rd party for our loyalty program, and another company for email marketing, and were able to consolidate it all within Zenoti, which is better for us and better for our customers. Now it's one system for everything, and someone in one location can see the schedule or know what's going on in another location, our customers can choose where they want to visit us at, and it all works seamlessly without having to go back and forth or worrying about it something didn't sync or something got missed in the master data.

Cons

Biggest thing we are missing (and we have put in an enhancement request) is the ability to prioritize certain staff over others, as we try to book certain people first before we book others. Also wish we could allow staff to get text messages when appointments are booked for them, as most people function by text, but with the new Google/iOS calendar syncing this may be a decent alternative. Also the length of appointments is odd when you have appointment time plus buffer time that all looks the same, so wish there was a way to grey out buffer time or make it different so our receceptionists can discern easier if they need to reduce buffer time a bit to fit in an additional appointment.

Reasons for switching to ZENOTI

Booker just not investing in their software, going beyond 1 location and needing an integrated system, the ability to consolidate everything we do (scheduling, payment, loyalty, email marketing) under 1 system

Jodie

Company size: 51-200 employees

Industry: Health, Wellness and Fitness

Time used: Less than 6 months

Review Source: Capterra 

This review was submitted organically. No incentive was offered

EASE OF USE

3

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

December 2022

New to Zenoti

We are new to Zenoti so my opinion my change on user friendliness. A lot of options I love. VERY helpful support and staff.

Pros

The ease of self guest check-in/booking, app, etc

Cons

Not a user friendly schedule, a lot of steps to book appts. A lot of steps to access things in general.

Reasons for switching to ZENOTI

Loved the ease and set up of booker but were having so many glitches and errors with credit card processing.

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