Our office has five people. The entire customer base was carried out in Excel. That is about 1,500 clients. database has been stolen several times by managers , who then opened their businesses. Theft was impossible to track down. After implementing the amoCRM system , we have set up access to the customer base for managers. And it became possible to ensure the safety of the most valuable - the customer base. After the implementation of amoCRM , we have begun to see how many calls , tasks , emails processes manager. And then we fired 2 manager. Since they only create the appearance of work. It all began to count. Connect IP telephony and listened to the conversations of managers. We implemented service quality and could boost sales by controlling the work. Previously, there was chaos - once called the client. Then promised to call back , but did not call back. Now in the amoCRM system we could see , whether the task on to customers , what is the result of conversation and other important performance. Why amoCRM? This system is self-embeddable. Initially I bought one account and gave it to the manager. He understood the system and 2 weeks after he could not work without the amoCRM. It is very convenient. Safely. And most importantly - easy! The world will never be the same again . After using amoCRM - we will never go back to Excel.

We introduced the system to the company in early 2015. (for reference : iTrack - Web - studio on the market since 2004) You understand that we have a crisis in Russia , the rise in prices and etc., so we and other companies dont have founds for promotion, and therefore sales fell. Then we decided to implement CRM. First set Bitriks24 and were disappointed. Enterprise Portal and Communications within the company organizes smartly, but work with clients was not comfortable. Then we decided to put amoCRM. It was a breath of fresh air. In Bitriks24 In Bitrikse24 managers were forced themselves to enter data into the CRM, to have analytics. In amoCRM you work with pleasure, this system reall helps you in sales. Analytics is at the high level. Though personally to us the standard options in analytics is not enough. Then we decided to modify the system on our own. We had some qualified programmers in our company, so it wasnt difficult, and we have modified system for our requirements. We liked this app and to modify it so much, that we became amoCRM partners. And now we help other companies to increase and automate their sales. Life hack to work with support: usually the time for consideration of treatment is three hours. If the task is urgent, please send your request in the support, and when you will know number of your ticket, call to the support and say your ticket number, then ask them to expedite time of the consideration.

I've been attempting to link 8 WhatsApp Business API numbers for the past two weeks. Customer service has been ineffective - their response time is impressively quick, under 5 minutes, yet the only assistance I get is, "we have forwarded your request to the internal team." I've purchased new numbers and registered a new Kommo account, but I'm facing the same issues with these accounts as well.

Customer support useless. Every time you chat with new person who know nothing about your problem.

I Run a company that designs and promotes websites. Question about installing some common system of working with clients stood for a long time, but could not decide what we will do, how to customize the system to our business. Conversed on this topic with a friend who has a business selling spare parts for cars.He advised the Amo CRM. His words I took not seriously, because we have different lines of business. But decided to try it. After a week of use AmoCRM realized that this is exactly what we need. The system is easily tuned under our direction. Managers have studied for two hours. Of course, had to configure the system, but thanks to a responsive service for dealing with customers, it managed to fulfill two working days. Universal interface allows you to monitor the work of sales Department to see specific figures on the purchase funnel, how many customers "went" and at what stage. No need to spend time on endless meetings, set plans and to monitor their implementation. Managers can see how much salary they will get at the end of the month. Now I can log in anywhere (as frequent business traveller) where there is access to the Internet and monitor the progress in the Department. Still don't understand how we could do without this system. Regret not having done it before. So many customers have missed. Amocrm is our workplace, our main tool in sales. I advise amoCRM to anyone who value their time and their customers.

I have no complains about customer support service

Limited disk space. I would like more. But this is not so important

Our company has been using the system for automation of sales , because it is very convenient. With amoCRM no client is lost, and sales funnel helps lead them systematically, according to the business processes. Also, it was pretty easy to track problematic stages of the transaction, and work on them. Another clear advantage , I believe ,is intuitive and succinct basic functionality.

Any manager can quickly enough understand it. And with multi-function API we were able to fully automate the entire sales team, we have moved away from the human factor and the system is now much solves itself without distracting from the work of managers. Another very convenient that the technical support system is open every day around the clock , and advise us on by telephone or by mail. I believe that for such features like amoCRM, its price is very democratic - we have it paid off for one successful deal! That it is another definite plus !

amoCRM only suitable for sales force automation, it is not suitable for automation projects and production.

You need to manage it full time. It doesnt refresh well, emails are delayed. Basically, it's not flexible enough.

It does keep track of my customers. It does email the reports well. I can automate some features, even if they are not really set up well.

It's not intuitive at all. It's very slow and it's hard to import/export clients DB, and it's not really easy to clean it up. The work flow really needs to be explained better somehow.

The application can be set up with ease and it just takes a few minutes. As the application is user-centric, the users can add new users to the board and change the user management settings to secure the data. The application, to improve the workflow integrates with other applications like the Zapier, Zendesk and Google applications etc. The pipeline management helps with analyzing the performance of salespeople and helps them to stay in track with the targets. In no time you can launch a new campaign and inform all the team members about their respective tasks . The multifunctional program interface helps you automate the salesforce. You can access the application via any device, and the changes or edits made are instantly synchronized.

You can’t view the statistics on your mobile phones. If you try exporting a huge file, that would take a lot of time and you can’t export any raw data including inbound or outbound calls. More self-customization services would improve the functionality of the application.

There is access to all parts of the process of receiving guests in phone call, main page or facetoface. And then simply place it in the system and has a precise commitment to any customer and your exclusive connection to the company. I can finally provide the service to the customer and build relations interactive and as deep as you want.

I'd like a function to activate specific functions only as a start and then switch to advanced functions rather than have it all at the same time. The software has many functions and skills, which takes time involve the staff in all areas and ways.

I am the head of call center and I had a task to make work of operators more simply and quicker on the one hand, but to consider all nuances and tasks in crm to system on the other hand. Tried some crm programs, but stopped a choice on amoCRM.

Idle time and fast start of this program allowed us also quickly and simply to adjust all purposes individually under inquiries of our firm, namely: 1. Fast filling of a card of the client and all contact information; 2. Integration with IP telephony; 3. Fast statement of tasks and transfer to their other departments or employees; 4. Convenient integration with email marketing by mail on client base; 5. SMS mailing of reminders and informing clients on the carried-out actions, discounts, etc.; 6. Communication of all filled forms of a subscription and orders on our websites with the amoCRM program; 7. At the end of day quickly to consider and analyze work of each call center operator. All these purposes were successfully realized by means of the amoCRM program without additional capital investments that also affected a choice сrm systems for our firm. The amoCRM program is ideally suited for simple call centers. I recommend!

with a slight time delay come letters to the email.

We are a digital agency and the process of selling our services is a key element in the development of the whole company. Before moving on amoCRM tried other systems, but without much success. After the introduction of amoCRM to our company, the average efficiency of sales increased by 15% and total revenue by more than 20%. Just want to point out the simplicity and ease of use of the system. New managers who come to us in the company master this program in a matter of hours and have been working there almost since the first day. And I like the head very convenient to manage Analytics and sales statistics. I recommend to all companies for the division sell and maintain the client database.

Simplicity and ease of use.

Currently disadvantages not detected.

A very convenient application, which after installation helped save our managers a lot of nerves, and management - money. The application is convenient due to the possibility of integration with the phone manager. As a result, reminders about calls come to the mobile phone, which is always with you. The customer database is also now always at hand. Everything is sorted in order. Very friendly interface. You can add additional fields to the cards.

I wish the analytics were more extensive. At times, the application freezes for a few seconds. But in general, the impression is good. It is a pity that in addition to sales, the application is difficult to apply anywhere else.

amoCRM originally bribed me with a huge number of functions and a nice well thought out design. The system is so thought out and implemented that even after several days of work and adding a small amount of data it was already clear that this CRM will suit us and we will be able to use it for business. Slowly we sorted out the modules we needed (Transactions, Lida, Contacts, Tasks) and the work moves very quickly.

Despite the nice design, it turned out that it is difficult to install the system and configure it. We even had to invite to the office a specialist who works only with amoCRM, but he helped us save time on installing CRM.

AmoCRM has features to track and increase sales. There you can track tasks and transactions, conduct analytics and create detailed reports. The platform is ideally suited for small business tasks with a small budget for the implementation of a CRM system.

IP-telephony works only through the widget, it is inconvenient. I also noticed that the platform API sometimes gives an error when trying to collect information on tasks and deals.

I adore amoCRM for its minimalist design and ease of management. All sections have a filter and a convenient task list, and for analytics, you can create sales funnel reports and summary reports.

In amoCRM it would be nice to add tools for grouping tasks and creating subtasks. Now it can be done with the help of tags, but it would be more convenient to use the built-in tool.

We use this CRM for 1.5 years. In addition to the basic functions, there is an excellent monitoring system: you can track and highlight statistics on any orders at any time. Thus, this CRM is also an excellent tool for in-depth analysis.

We had rare departures, as we wrote to the support service (twice). All promised to eliminate within a month. But a year has passed, and nothing has changed.

I used the system for more than a year. Everything suits, but the system has obvious security problems, and technical support should be simply overclocked. There are absolutely incompetent people sitting there who can only get by with standard unsubscribes.

The security of the system leaves much to be desired, accounts are often hacked. Absolutely useless and illiterate technical support.

The amoCRM system is great for managing our company's sales. The platform allows us to conveniently carry out a full-fledged sales analysis and track employee performance.

In this CRM there is no possibility to divide leads into different categories. The support service does not respond promptly to requests, so a response can be expected for quite some time.

AmoCRM is exactly the service we need. With his help, we see the entire history of the client: what he bought, what he liked and how much we earned. All these data are collected in the statistics with which it is convenient to conduct an analysis of the work.

It is quite difficult to quickly implement CRM and start working. We planned to do everything in a week, but because of the abundance of functions, we had to study the service for a long time. As a result, the introduction took twice as long.

Our company needed a system that would gather together all our leads sources and would properly distribute heavy load among our managers. A system that would allow us control the most effective sources of customers and identify bottlenecks in the deal from the receiving of the lead to the closure. A system that won’t leave any task without attention in the flood of information. A system that would automate the work with a large customer base when no client is left behind. AmoCRM is a perfect match for all of these tasks with its extensive possibilities for integration. Now we make calls, conduct correspondence, send e-mails and all this in one system, saving so much time of our staff. We have stopped losing leads, conversion of incoming calls has almost doubled.

Can't really tell... Just keep it up! Surprise us with new, more impressive releases

I agree with the all negative feedback. I do not recommend using this engine for beginners who do not want to spend too much time on this. Technical support is absolutely inadequate, can't promptly solve any problems.

Explicit security holes, terrible technical support and a generally under-developed and complex product. Someone has been using it successfully, but he has not approached me categorically. You can understand, but do not waste time on this.

Thanks to this software, we are able to effectively communicate with clients of our company, use social network management options, and also monitor progress. A large number of applications for integration is also an advantage.

To fully explore and use all the necessary functions in the work, you need to spend a significant amount of time. Not all support staff are able to answer any questions regarding their product.

We started using amoCRM a long time ago, because the service perfectly collects in the statistics section all customer data for our company. There are many useful tools and integrations with third-party services.

Because of the large number of functions, it took me quite a lot of time to study them. It was possible to contact the support service to resolve the issues that arose only several days later.

The functionality of amoCRM is quite extensive, it allowed our company to significantly increase the level of sales. Through it, it was possible to fine-tune the data and control workflows, greatly facilitating it.

To fully familiarize yourself with the functional, you need to devote a considerable amount of time to learning. The engine was not suitable for beginners. There are loopholes in safety.

I really like their mobile app. In amoCRM, our employees create detailed reports, as well as their own widgets. The system works stably and easily integrates with a number of social networks we need.

You can not track the progress of projects, a lot of time you have to wait for a response from the support staff. The notification system does not always function correctly.

Using amoCRM allowed us to significantly increase the efficiency of our team. The service works stably and freely integrates with social networks that we use on an ongoing basis.

I didn’t like the work of the support service, because, without waiting for an answer from them, we had to look for a solution on the forums ourselves, which took a lot of our time.