AnswerRocket Software

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About AnswerRocket

AnswerRocket is a search engine-based analytics and data visualization solution used by companies to receive complex analysis results in charts and graphs. The solution has a speech-to-text feature in which users can speak a query and the solution will provide relevant data with insights. It also provides data storage both in the cloud as well as on-premise. AnswerRocket helps marketers refine their marketing spend by providing real-time updates on consumer behavior and market environment. The solution provides a drop-down menu in which analysts can select market data points on a chart and get insights related to a particular market indicator. It also allows users to access the sales performance of their products. Analysts can then share these charts and graphs thr...
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AnswerRocket User Reviews

OVERALL RATING

SECONDARY RATINGS

Ease-of-use

4.5

Value for money

4.5

Customer support

5

Functionality

4.5

Showing 1 - 5 of 14 reviews

Anonymous

Company size: 10,000+ employees

Review Source: GetApp

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
5

Ease-of-use

out of 5
4

Value for money

out of 5
3

Customer support

out of 5
4

Functionality

out of 5

November 2017

Amazing Data Analytics Tools

Pros

I've been using AnswerRocket for 6 months and I've had a positive experience.Good layout and structure - making it easy to navigate. Allows our users to ask intuitive questions of our data Intutive for end users to learn Easy implementation Great data visualizations -- allows us to change or customize easily Connects to all our critical data sources, especially Amazon RedShift

Cons

While there are some bugs and limitations in the software, the capabilities and user experience continue to improve. Would be great if dashboards stayed up to date in the background.

James

Company size: 10,000+ employees

Industry: Financial Services

Time used: Less than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
4

Ease-of-use

out of 5
4

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

September 2019

An answer for that

Pros

Answer Rocket looks great and offers a ton of flexibility in how you approach gaining insights from your data. I like how easy it was to convey the utility of the product by asking progressively harder questions and getting people engaged on new ways of looking out BI.

Cons

It is a steep learning curve. If you don't know all the already created terms, you can easily trip on what seem like basic queries. It's also easy to get in a rut. I didn't know about a lot of the features available until I went through training for another group.

Reasons for choosing AnswerRocket

Flexibility in creating dashboards. Greater interactivity with the data by end business users instead of data wranglers.

Andras

Company size: 201-500 employees

Industry: Consumer Electronics

Time used: Less than 2 years

Review Source: Capterra

4

Ease-of-use

out of 5
4

Value for money

out of 5
4

Customer support

out of 5
3

Functionality

out of 5

May 2017

Overall pleased with the ability of AR. When you make upgrades, the process needs to be smoother.

Ability to easily source key data from SAP, which help identify trends and influence key business decisions.

Pros

Like the new format of the software. Once you are used to the layout, it is a much better structure. The folder system is more intuitive. Really like the dashboard concept with all the corresponding reports in tabs.

Cons

The software is still "buggy". There are random times when it goes down and not accessible. The last major update was a bad experience. There were several days/weeks where accessing AR was spotty at best. Improve the software upgrade process. The new dashboard is good, but make tutorial info more available to help people understand the changes when they are this significant. Provide more ability to move folders around.

Scott

Company size: 501-1,000 employees

Industry: Consumer Electronics

Time used: More than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
4

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
4

Functionality

out of 5

August 2019

Great data analytics software!

The Arock support team is quick to respond and usually admits when it is a bug that they need to fix on their end. Overall support has been great!

Pros

For a product manager or any director level, this software is critical for gaining intelligence of your customer's behaviors. If your company doesn't have a way to learn about what the customer data is telling you, Answer Rocket is a great tool. Once connected with your ERP, you can ask it to query things like customer spend per time period and sales of certain products for defined customer sets. This an amazing tool for understanding your customers behaviors and even pulling a list of customers for your marketing campaigns.

Cons

There are a few features that would still be nice to have - like a set definition for fiscal calendars and the UI has a few irritating bugs, but it doesn't affect the output data and they are usually pretty quick to resolve.

Thomas

Company size: 201-500 employees

Industry: Computer Games

Time used: Less than 12 months

Review Source: Capterra

3

Ease-of-use

out of 5
3

Value for money

out of 5
5

Customer support

out of 5
3

Functionality

out of 5

December 2016

Answer Rocket User Review

So far Answer Rocket has been great. The customer service has been amazing and the added functionality, improvements, and reactions to feedback and requests have been excellent to see in these early stages. I'm really excited about what this tool set is growing into.

Pros

The simplicity of use and the ease of customization

Cons

I still think some of the UI and interactions are a bit clunky or non-intuitive and while I don't know if it is even possible to improve, the wait times on some queries would be much better if they were shorter.

Response from AnswerRocket

Thanks for the feedback, Thomas! We know how important the user experience is, and we're hoping you'll find that we're making continuous strides in this area. For the wait times - we're proud that AnswerRocket can generate answers in seconds to questions that otherwise take several hours or days for a data scientist to code and produce. But we understand your desire to get analytics even faster, and we're working on new ways to further shorten the response time.

Replied December 2016

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