Makes business scalable

Great service and value for the investment.

Pros

With all the time we’ve saved in transferring data from one platform to the other, our productivity has skyrocketed.

Cons

It sometimes required additional time to set up, but worth it in the end.

API WORX - Great developer to connect multiple platforms for your business

Good experience. The software does what it's supposed to do, and even more importantly there communication and customer service is on point.

Pros

Ability to integrate multiple platforms via API or FTP integrations. They are able to use big platforms like Amazon and Shopify and integrate with 3PL and Order Management Platforms that may require customization to operate accurately.

Cons

The team is great at APIWORX. They communicate very well and are quick to implement, and trouble shoot any issues. The only downside is most of the developer are offshore from North America, so sometimes you have to wait for updates overnight. That said they often work around your schedule as needed.

Mixed Bag

Pros

When working the solution does exactly what it says and is good value for money

Cons

Communication during integration was very poor. Lots of issues with anything that isn't a very basic integration, lots of surprising issues found during testing including simple rules around tax and payment types.

Amazon Return Time Saver

Pros

BrightConnect saves our customer success and accounting team a considerable amount of time on manual entry work. Amazon returns are all automated now by the APIWorx Brightconnect platform.

Cons

It took a month or two to congirgure our settings correctly to work for our business. This meant extra sets of eyes on things to ensure we weren't duplicating our work or letting anything slip between the cracks.

Javelin Retail Ltd - Shopify and Brightpearl Integrations

It has been good, [SENSITIVE CONTENT] at API has been very helpful with our implementation of Brightconnect and some custom logic that we commissioned them to complete. The implementation has taken quite a while but has ended up being exactly what we wanted.

Pros

The ability to have custom API and logic to help us with whatever we needed.

Cons

Sometimes products get stuck without a reason and asks us to "contact developer". This doesn't happen very often though.