About ArcGIS

ArcGIS is a mapping and analytics solution that helps businesses in healthcare, banking, manufacturing and other industries manage field operations, data collection, visualization, workflow configuration and more. Field workers can perform inspections, track assets and capture asset data, such as photos, videos, audio recordings, notes or markups. ArcGIS's business analyst application lets managers generate location-specific insights to optimize market planning, site selection and customer segmentation operations. The strategic, tactical, operational and informational dashboards allow supervisors to gain visibility into KPIs, data trends and project status. Additionally, staff members can use the crowdsource reporter tool to submit issues, observations, reviews an...
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ArcGIS User Reviews

OVERALL RATING

SECONDARY RATINGS

Ease-of-use

4

Value for money

4

Customer support

4

Functionality

4.5

Showing 1 - 5 of 396 reviews

Rachel

Company size: 11-50 employees

Industry: Education Management

Time used: Less than 6 months

Review Source: Capterra

This review was submitted organically. No incentive was offered

October 2021

History teacher heaven!

User Profile

Bintang

Verified reviewer

Company size: 501-1,000 employees

Industry: Mining & Metals

Time used: More than 2 years

Review Source: Capterra

This review was submitted organically. No incentive was offered
4

Ease-of-use

out of 5
5

Value for money

out of 5
4

Customer support

out of 5
5

Functionality

out of 5

July 2020

The Function and Facilty Tools of Arcgis

These software has allowed me to undestand the concept of geostatistical analysist. And also these software has allowed me to achieve my degree in bachelor of mining engineering.Such help like layouting map, analysis out put contour and another geospatial analysis.

Pros

Tool geostatistical, geospatial analysis

Cons

There in few of module to learning tools

Reasons for choosing ArcGIS

Cause Arcgis, could doing many things by this program only.

Brian

Company size: 11-50 employees

Industry: Utilities

Time used: More than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
4

Ease-of-use

out of 5
4

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

March 2021

Utility mapping on both the desktop and mobile devices

Our mobile workforce has become significantly more efficient due to the ArcGIS platform and the systems that we have built upon its frameworks. ArcGIS has become a core piece of our business and our daily operations, and we continue to increase its use and integration with other systems.

Pros

ArcGIS continues to evolve as a product as our needs grow as a customer. We are moving away from desktop-based GIS, with nearly all employees now using mobile devices as their primary tool to access our utility mapping data. ArcGIS Online has made this available, and we continue to grow our mobile offerings, though the AGOL platform still allows us numerous areas for us to continue to explore and utilize to improve our field workflows. Numerous samples, test applications, etc. are provided by ESRI to get you started, and since they're the industry leader, there are tons of real-world examples of the software in use that are available to the public.

Cons

ArcGIS is an enormously complex software platform, with tons of automation and analysis tools available. However online documentation can be difficult to find, and is frequently written in ways that require an in-depth understanding of the systems. Prerequisite setup steps aren't always included in the documentation, instead it's often written with some assumptions in mind. Setups completed by other employees can be difficult to troubleshoot because of these assumptions in the documentation. The robustness of the platform can also lead to additional steps for end users, as they have to work through options that aren't relevent to them, but cannot be hidden from their view. One such example is just the login screen to the AGOL mobile apps causes our users frequent struggles as they can't remember the sequence of steps to get to the organization login. There should be increased administrator options available to simplify/restrict options available to the end user.

Reasons for switching to ArcGIS

ArcGIS was the industry leader in GIS, and while AutoCAD released their AutoCAD Map platform to try to compete, we decided switch to the platform that was in use by our peers across the industry.

Stephen

Company size: 501-1,000 employees

Industry: Research

Time used: More than 2 years

Review Source: Capterra

This review was submitted organically. No incentive was offered
5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Functionality

out of 5

October 2021

Spatial Statistics made easy

Overall, it is a perfect tool for spatial analysis. I used it in all my papers since my research direction involves spatial analysis.

Pros

Once you get the hang of it, you can do virtually everything a mapper can do. The tools are not complicated and can be used with little supervision. The module builder is my favorite as it has saved me tons of hours. All my repetitive tasks were programmed with the module builder. This afforded me the opportunity to multitask.

Cons

The only cons is that when parcels are too small, the software is unable to calculate the area and other statistics.

User Profile

Nathan

Verified reviewer

Company size: 51-200 employees

Industry: Civil Engineering

Time used: More than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
1

Ease-of-use

out of 5
3

Value for money

out of 5
2

Customer support

out of 5
5

Functionality

out of 5

February 2018

I use ArcMap daily, but almost always as a part of my overall editing flow.

It makes the start of very pretty maps, sometimes. I almost always generate base layers here, and then export them into illustrator/photoshop to do actual final renders.

Pros

The styling guides are better than any other options out there - once you can learn to navigate the byzantine menus. I've used QGIS, Globalmapper, AutoCad, and Microstation, and maps just look better in ArcMap than in any others -it's made for creating display mapping. I know that there are other programmatic things you can do, but for my workflow, I use it almost exclusively for building maps for display.

Cons

The menus are silly that you have to go that far down a rabbit hole, processing is a nightmare (especially with messy geometry), and I used to (until I quit trying altogether) find myself trying a processing task in ArcMap, watching it fail, and then trying it again in GlobalMapper/QGIS and it would do fine. Processing is a very weak point in ArcMap, at least from my perspective.

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