excellent - the most critical app we use with our website

the ease of use and ability to display, aggregate and deploy data for our day to day use is incredible. it accesses all data captured from our website and is able to to provide preformatted reports or custom reports. it allows for scheduled reporting via email or syncing to google sheets - we have our main production workflow based off of a core report and cascading reports that is displayed real time.

learning curve for custom reports can be a little steep at first, but this is supplemented by amazing and responsive customer support

We're gaining visibility of multi-merchant data, at scale, that would be impossible to share in Stripe (we even tried Stripe's own Sigma reporting tool). This is near real time (hourly in our case), we have so much freedom in how we use the data, and the experience has been made perfect by the high level of support from the folks at BetterReports.

We assessed multiple products but BetterReports were the only provider to really understand our use case, work with us to solve it, and provide a tool with an exceptionally flexible report building interface (some of the underlying or optional query power is fantastic) and offering a unique workflow to push data out into our Google Sheets environment where we run imports and lookups to power live summaries and graphs. Alongside this the best thing about the software is the support which is fast, experienced, and helpful.

I can't say there is much I don't like because the solutions we have figured out more than outweigh the limitations - I expected the standard of the administration portal and the lack of variety on user types to be a disappointment but in the end understanding we use the tool to push data elsewhere to be used by folks (off the back of a ridiculous amount of large-scale data consolidation from Stripe)

Search feature to find fields for quick report builds.

Appearance and filtering options are a little clunky.

Better Reports allows us to pull reports on far more data than the standard Shopify reporting. If we need data that they don't have available, it is simple to contact their team and they are very prompt with their responses and customizations.

The only thing I have run into problems with is the number of emails per month we are allowed to schedule. We have many reports that are set to "skip blank reports" but the limit calculates those as if they will always send.

We switched POS systems and our new system did not have the reporting we needed. Better Reports was my first choice and i am so thankful we went with them.

I love that they have so many reports as well as customizable reports. Any time i have needed help setting up a report they have been so helpful and so fast responding

We have no cons about Better Reports they have always met and exceeded our expectations

Being on the sales team we use these reports daily to look at numbers for different sales channels. We have also started using it to forecast inventory replenishment. Customer service is so quick, friendly, and helpful!

Being on the sales team we use these reports daily to look at numbers for different sales channels. We have also started using it to forecast inventory replenishment.

I wish I was able to edit the reports myself with custom filters.

The software provided a solution to our problematic requirements that we had been unable to find within QuickBooks itself and various other accounting systems. The customer service is incredible. [SENSITIVE CONTENT] was very helpful and built various custom reports for our company using advanced SQL commands.

Software is very easy to get up and running and provides the user with access to extensive advanced reporting features that should have been available with Quickbooks.

The user manual could be tailored to each individual tool. The user interface is fairly basic and lacks features such as a 'refresh', 'undo' button which would be useful when building and filtering reports.

I love how responsive support is. I've asked for many custom reports and they always get it done within a few hours. The data in the app is amazing for making business decisions. Not sure I could go without it.

It seems a bit complex for me to set up my own custom reports; however, support always helps me out quickly and expertly.

couldn't be better - I use their reports every day and they will create new ones at no additional cost.

quick, accurate, and good customers service

sometimes they can't get to the data I want

Not only does it work great, but the reps are happy to help us get what we need out of it when our users aren't sure how.

I don't have any complaints. One thing that might be nice is making it easier for more types of people to build reports, without limiting the capabilities of the program. Not sure how exactly that would look as it seems fairly easy already.

I need custom reports delivered to me on regular cadences - some daily, some weekly, and some monthly. I often like to dig through data in new ways, and the Better Reports team is always available to help me configure things.

Better Reports comes with a handful of pre-built useful reports. Where it really shines is in its ability to customize any data and save it as a new report, then email that report to you on a regular cadence. When you have questions or need help setting up custom reports, the Better Reports team is always there to help. I've never gone more than a couple hours before receiving helpful responses and delivered solutions. They even go above and beyond and ask questions to help you get at better and more accurate data.

The reports builder is slightly confusing. It takes someone pretty seasoned and technical to really build awesome reports by yourself. The visual reports (bars, graphs, etc.) are lacking and so the vast majority of the reports we use are purely numbers based. The overall interface is super basic and could do with a face lift to improve user friendliness.

They reply to emails right away, and always understand my question the first time. We had to move all of our reports from one Shopify store to another, and they did it for us in the blink of an eye with no extra charges. I honestly didn’t know that customer service for an app could be this good. I sincerely hope they are able to keep it up.

The customer service level is outstanding. They help set up reports you need in the first place and when you get stuck on one field or one small issue on an ad hoc report, you email them and they immediately fix the report! It’s like having a fairy godmother of reporting!! The possibilities seem endless. They have never said “that can’t be done”. Custom fields are an amazing feature - they were able to create custom fields for me at various levels of the data that transformed my ability to analyze my business.

It’s not cheap so we hesitated at first. But Better Reports really proves the adage: you get what you pay for. Also the custom fields are a little complex and hard to figure out on your own. This would be a con but because of their amazing customer service it’s a non-issue.

Very easy to use and to create custom reports. Allows me to share data across multiple users in different departments. Adds another level to Shopify reporting that allows me to deep dive into the figures. Without Better Reports I would not be able to accurately report on the business. Excellent and timely customer support.

None. So far all problems have been fixed quickly by the excellent customer service team

The customer service is great. I needed to find customers who only purchased X-Smalls, so we can market a special discount on all X-Small items in our shop. And I was able to get a test report sent back to me within 3 hours of requesting it. I love their customer service!

Because of certain shopify restraints and updates that are made it does reflect the data that is pulled. And sometimes this is out of their control.

The ease and functionality of this application is so far ahead of any other app I have found. It makes our jobs and data analysis so much better. Aside from the incredible practical usage, the thing that separates this app from others is the customer service. If we need a custom field or report, the team has been able to deliver perfectly every time, and within hours of sending a request. Phenomenal!

Honestly, I have no complaints at all. I can't recommend this app highly enough. I can show real world examples of how I use this multiple times a day.

Better Reports is great - I'm very happy with this product/service.

Customer support is incredibly responsive and helpful. They've been able to customize the system completely for my team. This tool makes our Shopify data useful so we can make the best business decisions.

Data visualization is a bit lack-luster. I often export to excel so that I can pivot and visualize the data the best way (which can be frustrating when I realize I need one additional metric and need to start over).

It is an exceptional product.

The reports can be customized in many different ways. It pulls and split all the info I need for all aspects of my business. The customer support team is incredible at answering my questions and even creating reports for me if I can't figure it out on my own.

It got a bit pricey when we upgraded to shopify plus. I still found it to be something I couldn't run my business without therefore worth the additional spend.

Better reports is a great tool that offers us additional analytics than what we can access in Shopify. My favorite part about BR is their amazing customer service team. They assist in creating custom reports when needed and respond within minutes!

We are happy with everything Better Reports offers!

We are able to get data and the customer support is so helpful. Creating custom reports is very confusing for me in the system, and they are very quick to help create the reports for us

it is very confusing making custom reports

In a word: phenominal

I have been using Better Reports for over a year. Any time I need a report that I do not know how to create, I contact support and receive prompt (sometimes almost instant) support. They help me obtain the data I need, which is vital to my business.

Some features are not as intuitive as I would like, but the customer services/ support make up for it.

Excellent

We use better reports to run monthly vendor and customer rewards programs.

I need to learn how to automate the reports better

Our experience with Better Reports has been great! Their team is always very responsive when we reach out for help and the caliber of the reports that we get from this app has really helped us to better understand our current business and to forecast for future seasons.

Super easy to use, very extensive list of pre-built reports and extremely responsive and helpful customer support.

I find building my own reports to not be as straightforward/intuitive as other things about Shopify.

It's simple to use and has excellent customer service for those times you can't figure out how to build a report with the columns you want to see.

It's ease of use. Most of the reports we need are based on Shopify's reporting, but we need more details or we need to schedule exports.

Sometimes building a report is very difficult due to differences in the naming or mapping of attributes that Shopify uses vs Better Reports. This is mostly my fault for not learning this tool as well as I should and knowing what data sets are in each system fully.

Overall I would recommend this to a fellow retailer. You will need to do some work to get opening inventory reporting but once done all you have to do is click.

The software is not that difficult to use. Custom reports are relatively easy to create and support is always prompt to help out. Reports are generated quickly and are simple to export.

Some fields don't total which I understand is not due to the software but the access to Shopify's data.

Amazong support team, they are like magicians.

Creating reports from Shopify data as Shopify reports aren't easy to use or lacking in features.

Reports format is always the same, and often requires export to Excel to sort, add filters or create pivot table