excellent - the most critical app we use with our website

the ease of use and ability to display, aggregate and deploy data for our day to day use is incredible. it accesses all data captured from our website and is able to to provide preformatted reports or custom reports. it allows for scheduled reporting via email or syncing to google sheets - we have our main production workflow based off of a core report and cascading reports that is displayed real time.

learning curve for custom reports can be a little steep at first, but this is supplemented by amazing and responsive customer support

We're gaining visibility of multi-merchant data, at scale, that would be impossible to share in Stripe (we even tried Stripe's own Sigma reporting tool). This is near real time (hourly in our case), we have so much freedom in how we use the data, and the experience has been made perfect by the high level of support from the folks at BetterReports.

We assessed multiple products but BetterReports were the only provider to really understand our use case, work with us to solve it, and provide a tool with an exceptionally flexible report building interface (some of the underlying or optional query power is fantastic) and offering a unique workflow to push data out into our Google Sheets environment where we run imports and lookups to power live summaries and graphs. Alongside this the best thing about the software is the support which is fast, experienced, and helpful.

I can't say there is much I don't like because the solutions we have figured out more than outweigh the limitations - I expected the standard of the administration portal and the lack of variety on user types to be a disappointment but in the end understanding we use the tool to push data elsewhere to be used by folks (off the back of a ridiculous amount of large-scale data consolidation from Stripe)

Search feature to find fields for quick report builds.

Appearance and filtering options are a little clunky.

Since starting to use Better Reports I have used it as a critical part of my business information, strategy development and decision making process

I like two things. The quick and amazing service from the team, and the data and information they make available in the reports

I can't think of what I don't like. Everything works well and is useful

We switched POS systems and our new system did not have the reporting we needed. Better Reports was my first choice and i am so thankful we went with them.

I love that they have so many reports as well as customizable reports. Any time i have needed help setting up a report they have been so helpful and so fast responding

We have no cons about Better Reports they have always met and exceeded our expectations

Being on the sales team we use these reports daily to look at numbers for different sales channels. We have also started using it to forecast inventory replenishment. Customer service is so quick, friendly, and helpful!

Being on the sales team we use these reports daily to look at numbers for different sales channels. We have also started using it to forecast inventory replenishment.

I wish I was able to edit the reports myself with custom filters.

The product is flexible and has access to the fields we need. Also, the customer service team is absolutely top notch. Always there with a quick answer and real world example to follow.

It takes a little bit to learn the interface. Not sure there is any way around that.

Their customer service is super fast. I’ll request a custom report and usually within a day their team is on it

I like It, it’s so easy to request custom reports and then using it is super straight forward

Not only does it work great, but the reps are happy to help us get what we need out of it when our users aren't sure how.

I don't have any complaints. One thing that might be nice is making it easier for more types of people to build reports, without limiting the capabilities of the program. Not sure how exactly that would look as it seems fairly easy already.

Ease of use and their quick response to my needs.

I liked everything about them. They were great.

Great customer support with [sensitive content hidden]. She responded in a timely manner and lasted for feedback.

The app is robust. Didn’t have time to set up custom reports however [sensitive content hidden] created reports I needed in a timely manner, and replicated reports similar to my former retail program that was discontinued .

I wish it had a pie chart capability for at a glance viewing.

I need custom reports delivered to me on regular cadences - some daily, some weekly, and some monthly. I often like to dig through data in new ways, and the Better Reports team is always available to help me configure things.

Better Reports comes with a handful of pre-built useful reports. Where it really shines is in its ability to customize any data and save it as a new report, then email that report to you on a regular cadence. When you have questions or need help setting up custom reports, the Better Reports team is always there to help. I've never gone more than a couple hours before receiving helpful responses and delivered solutions. They even go above and beyond and ask questions to help you get at better and more accurate data.

The reports builder is slightly confusing. It takes someone pretty seasoned and technical to really build awesome reports by yourself. The visual reports (bars, graphs, etc.) are lacking and so the vast majority of the reports we use are purely numbers based. The overall interface is super basic and could do with a face lift to improve user friendliness.

It's like having all the freedom of a SQL database but with the user-friendliness of a visual reporting system.

That it's so easy to set up and pulls data from various sources in my Shopify Store. It shows better data than Shopify itself and if there's something you want to see that isn't currently available, the Better Reports support team will likely be able to create it for you using custom SQL code.

The price - I'm not saying it's not worth it but a Shopify subscription really adds up when you pay monthly fees for each app and this one costs more than most.

Very easy to use and to create custom reports. Allows me to share data across multiple users in different departments. Adds another level to Shopify reporting that allows me to deep dive into the figures. Without Better Reports I would not be able to accurately report on the business. Excellent and timely customer support.

None. So far all problems have been fixed quickly by the excellent customer service team

They have been amazing to work with. They have a great product and support team. They will creat or edit reports for you and also explain how to make the edits as well.

The support team is by far the best I’ve ever experienced. They respond quickly, are personable and always explain if they can’t do something exactly as requested.

Nothing comes to mind. They have a great product an impeccable support.

Great customer service!

Better Reports has been a great app for everything we need with our reporting. Most importantly though, the customer service and response time for questions is so beneficial. They are quick to answer questions and help solve issues as they arrise because of my time spent learning.

It is great. Sometimes it is above my knowledge base but the Customer Service team is able to explain everything to me.

I came to Better Reports because I needed an easy way for my business to track sales of an item that requires customers to submit a license if they're buying more than a certain amount per year. Better Reports was able to create that report for me easily, and within a day. That single report alone saves me hours a week, even if I barely use the standard reports (but I do use those, too). Since then, I have come up with a handful of other custom reports I have wanted, and each time they have replied quickly and with the report I needed. They are magic and every new report feels like Christmas.

The interface is a tad daunting if you want to start making custom reports, but if you sit down with it for a bit, it starts to make sense. Anyway, their customer service is spot-on.

Better Reports is a life saver. The amount of data we get from this software is unmatched. And their customer service is the best I have ever experienced. If you are looking to get more information from your Shopify store, you NEED Better Reports!

No cons - Better Reports is solid all the way.

Built on a strong technical foundation, the product itself is a delight to use. Customer service is the competitive advantage, though. It is a perfect balance of casual, personalized service with professional demeanor.

CSV exports, and the rest of the characters are cruft to hack around the 40-char minimum

N/A, and the rest of the characters are cruft to hack around the 40-char minimum

Great experience. Couldn't live without it.

We use it with Shopify and it takes all the standard reports you thought would be included in Shopify and gives them to you. All the if then and inventory vs sales vs time data you need.

Missing the "or" statement but the company is quick to create reporting options that you need. We needed a tag report with an or statement and they created it and dropped it in our custom reports folder, so it was good.

Might be the best shopify app that we use. BR support is fantastic and quickly create and customize reports for us no matter how small or big the ask is!

For more granular and useful shopify reporting this is an essential app. The BR support team is FANTASTIC

the dashboards and reports aren't always beautiful but that's not necessarily a bad thing. Shopify limits some of the data that BR can access but thats not a knock against them

I love that you can save customer reports to reference daily or weekly.

Sometimes the filters are hard to navigate but support is very helpful.

Ease of use and stellar support team! The BR team is always very friendly and VERY fast answering to all my requests. Keep up the great work!

There are some data points Shopify doesn't share with Better Reports yet, which would be good to have (e.g. shipping cost; we have shipping revenue available).

This app takes Shopify's super clunky data and elevates it to something really useful to me as a business owner. It has all the functionality I could possibly want. More importantly, the customer service is out of this world amazing. If you ask how to make a specific kind of report, they don't just tell you the steps - they actually go in and make the whole report for you.

The interface can take a little bit of playing around to learn, but this is balanced out by the fast and helpful customer service.

My experience so far has been great!

The customer service is terrific. Whenever I need help they answer quickly.

I can't think of any cons at the moment.