# Zendesk Explore Software Reviews, Demo & Pricing - 2026 > Review of Zendesk Explore Software: system overview, features, price and cost information. Get free demos and compare to similar programs. Source: https://www.softwareadvice.com/bi/bime-analytics-profile --- [Home](https://www.softwareadvice.com/) / [Business Intelligence Software](https://www.softwareadvice.com/bi/) / Zendesk Explore Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview # Zendesk Explore 2026: Benefits, Features & Pricing Wondering if Zendesk Explore is right for your organization? Our Business Intelligence Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pricing and Plans - Features - Integrations - User Reviews ## Overview Zendesk Explore 4.2 [(23)](https://www.softwareadvice.com/bi/bime-analytics-profile/#reviews) Pricing Starting at $49.00 per month ### About Zendesk Explore Zendesk Analytics is reporting software that helps companies of all sizes measure and improve their customer experience. Zendesk Analytics provides reporting and analytics software to help users measure and improve customer experience across all channels by providing omnichannel analytics so they can make sure that every interaction with consumers is optimized. Part of the Zendesk service suite, Zendesk Analytics provides reports on customer interactions via chat, support tickets, and phone calls. Wondering if Zendesk Explore is right for your organization? Our Business Intelligence Software selection experts can help you in 15 minutes or less. ## Zendesk Explore User Interface ## Popular Zendesk Explore Alternatives Main Product Zendesk Explore 4.2 [(23)](https://www.softwareadvice.com/bi/bime-analytics-profile/#reviews) Ratings Breakdown - 4.05Ease of use - 4.31Value for money - 4.41Customer support - 3.83Functionality Pricing Starting at $49.00 per month Get Price Alternative Product [Microsoft Power BI](https://www.softwareadvice.com/bi/microsoft-power-bi-profile/) 4.6 [(1885)](https://www.softwareadvice.com/bi/microsoft-power-bi-profile/reviews/) Ratings Breakdown - 4.13Ease of use - 4.41Value for money - 4.16Customer support - 4.49Functionality Pricing Starting at $10.00 per month Get Price Alternative Product [Google Analytics 360](https://www.softwareadvice.com/bi/google-analytics-profile/) 4.7 [(8096)](https://www.softwareadvice.com/bi/google-analytics-profile/reviews/) Ratings Breakdown - 4.17Ease of use - 4.66Value for money - 4.15Customer support - 4.61Functionality Pricing Available upon request Get Price Alternative Product [Tableau](https://www.softwareadvice.com/bi/tableau-profile/) 4.6 [(2353)](https://www.softwareadvice.com/bi/tableau-profile/reviews/) Ratings Breakdown - 4.12Ease of use - 4.20Value for money - 4.24Customer support - 4.49Functionality Pricing Starting at $15.00 per month Get Price Alternative Product [Better Reports](https://www.softwareadvice.com/bi/better-reports-profile/) 4.9 [(172)](https://www.softwareadvice.com/bi/better-reports-profile/reviews/) Ratings Breakdown - 4.53Ease of use - 4.85Value for money - 5.0Customer support - 4.83Functionality Pricing Starting at $19.90 per month Get Price Alternative Product [Dataslayer](https://www.softwareadvice.com/reporting-tools/dataslayer-profile/) 4.7 [(88)](https://www.softwareadvice.com/reporting-tools/dataslayer-profile/reviews/) Ratings Breakdown - 4.65Ease of use - 4.53Value for money - 4.67Customer support - 4.51Functionality Pricing Starting at $29.00 per month Get Price ## Zendesk Explore Pricing and Plans Starting price: $49.00 per month Free Trial Free Version Suite Team $49.00 per month Plan includes: - 1000+ Apps and Integrations - PREBUILT - AI-Powered Automated Answers - UP TO 50 - Data and File Storage - STANDARD - Easy-to-Set up Automations & Workflows - Email - Email and Phone Support From the Zendesk Team - Help Center - SINGLE - Industry-Leading Ticketing System - Messaging Across Web - Mobile and Social Read More Suite Growth $79.00 per month Plan includes: - 1000+ Apps and Integrations - Prebuilt and Custom - AI-Powered Automated Answers - UP TO 100 - AI-Powered Knowledge Management - Customisable Ticket Layouts - Data and File Storage - Intermediate - Easy-to-Set up Automations & Workflows - Email - Email and Phone Support From the Zendesk Team - Help Center - Multiple - Industry-Leading Ticketing System Read More Suite Professional $99.00 per month Plan includes: - Advanced Voice Capabilities - AI-Powered Automated Answers - UP TO 500 - AI-Powered Knowledge Management - Customisable and Shareable Dashboards - Customisable Ticket Layouts - Data Location Options - Easy-to-Set up Automations & Workflows - Email - Email and Phone Support From the Zendesk Team - Events Connector for Amazon Web Services Read More Suite Enterprise Pricing available upon request Plan includes: - Advanced Knowledge Management - Customisable Agent Workspaces - Customisable Branding for Web Conversations - Custom Team Roles and Permissions - Light Access Licenses - UP TO 1000 - Real-Time - Robust Apis - ENTERPRISE RATE LIMIT - Sandbox Environment for Change Management - Shareable and Advanced Reporting and Analytics It Gets Even More Powerful Pricing available upon request Plan includes: - Need to contact the sales team Confused about pricing? We've got you covered. Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ## Zendesk Explore Features - Popular features found in Business Intelligence Ad hoc Reporting Benchmarking Collaboration Tools Data Connectors Data Visualization Key Performance Indicators Multiple Data Sources Performance Metrics Predictive Analytics Profitability Analysis Strategic Planning Trend/Problem Indicators - More features of Zendesk Explore Activity Dashboard Activity Tracking Alerts/Notifications API Customizable Dashboard Customizable Reports Dashboard Dashboard Creation Data Import/Export Data Management Drag & Drop Financial Reporting Functions/Calculations Historical Reporting KPI Monitoring Marketing Reports Monitoring Private Dashboards Public Dashboards Real-Time Analytics Real-Time Data Real-Time Monitoring Real-Time Reporting Real-Time Updates Reporting/Analytics Reporting & Statistics Sales Reports Scheduled/Automated Reports Search/Filter Self Service Data Preparation Single Page View Statistical Analysis Trend Analysis Visual Analytics Widgets ## Zendesk Explore Integrations LinkedIn for Business Integration rated undefined from -1 review Recurly Integration rated undefined from -1 review Google Drive Integration rated undefined from -1 review SAP HANA Cloud Integration rated undefined from -1 review Google Ads Integration rated undefined from -1 review OneDrive Integration rated undefined from -1 review See all 20 integrations ## Zendesk Explore User Reviews Overall Rating 4.2 Ratings Breakdown 5 52% 4 30% 3 9% 2 4% 1 4% Secondary Ratings Ease of Use 4.1 Value for money 4.3 Customer support 4.4 Functionality 3.8 Have you used Zendesk Explore and would like to share your experience with others? Hadi B. Verified reviewer E-Learning 10000+ employees Used monthly for more than 2 years Review source Reviewed April 2026 Insightful and Reliable Reporting for Support Teams 4 Zendesk Explore is a useful resource for analyzing support performance and supporting data-driven decisions. Being in technical product support requires seeing trends in ticket volume, identifying any bottlenecks in support operations, and measuring service level agreement (SLA) compliance. With the right configurations, Zendesk Explore provides teams with a dependable reporting framework that allows them to find ways to improve processes and quantify results. Taking the time to become an expert creates good value for the time put into that effort. Ratings Breakdown 3 Ease of use 4 Value for money 4 Customer support 4 Functionality Pros: Zendesk Explore is an impressive tool that allows users to analyze the large amount of data produced by Zendesk. The built-in reporting tools, including pre-built dashboards, make it easy to analyze customer support data such as ticket volume, SLA performance, agent productivity, and trends in customer satisfaction. The custom query builder is very versatile, and once a user understands how to write queries using the system's logic, they can create reports that fit their exact operational needs. Additionally, the ability to easily share dashboards with colleagues will help ensure that all departments are working together. Cons: When creating custom metrics/working with calculated attributes there seems to be great learning curve. Several of the terms used and the structure of datasets aren't always clear to new users. Performance when loading large dashboards can lag, and the number of visualisation options are limited compared to other higher-end BI tools. Strong capabilities but not real user-friendly to new users. Read More DS Diego S. Verified reviewer Retail 5001-10000 employees Used monthly for more than 2 years Review source Reviewed December 2025 easy to use 4 Overall positive: it’s solid for operational monitoring and day-to-day support analytics, easy for non-technical users, but less suitable for deep analytics compared to BI tools like Power BI or Looker. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 4 Functionality Pros: Its native integration with Zendesk Support: dashboards update automatically, metrics are reliable, and building reports is fast without extra setup. Cons: Customization is limited: complex calculations, joins across multiple datasets, and advanced visualizations often require workarounds or aren’t supported. Read More AG Anne G. Verified reviewer Food Production 10000+ employees Used weekly for less than 12 months Review source Reviewed January 2026 Back to 2000 - Limited fuinctionalities 3 Zendesk feels like a tool dating back from the early 2000s with very limited functionalities besides a 2-way communication between 2 defined parties. Ratings Breakdown 4 Ease of use 1 Functionality Pros: Ticketing system to keep track of requests between end users and shared service centers (e.g. payroll, benefits, HRIS) which allows to keep track of your requests and the status. Cons: It has limited functionalities. For example, when a third party needs to be informed of the progress of a request, the third party cannot see the full history on the ticket and cannot take part in its resolution. This makes it very clunky. Read More LS Lucky S. Verified reviewer Automotive 5001-10000 employees Used daily for less than 12 months Review source Reviewed February 2023 No service desk without Zendesk 5 I'm using the Zendesk from Past 8 Months and I found it is the core for any customer support based industry. I learned many thing from the zendesk. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: Can find all the details easily with any details available of the customer. Cons: Every thing is good but some times working very slow, Read More VG Vignesh G. Verified reviewer Automotive 1001-5000 employees Used daily for less than 12 months Review source Reviewed February 2023 Easy to use and analyze software, that can connect number of teams accross the organisation 4 Its very easy and friendly to use for big organizations with different teams working cross functionally. Ratings Breakdown 4 Ease of use 4 Value for money 4 Customer support 4 Functionality Pros: It helps to handle the tickets easily and smoothly transfer the tickets to other teams with our comments on them. Cons: We can as many as add ons on this software making it space conjested. Read More KE Karim E. Verified reviewer Accounting Self-Employed Used daily for less than 2 years Review source Reviewed December 2023 Great platform 5 Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: great and easy navigation on the platform with many options to choose from. Cons: Sometimes it is slow but it can be due to computer ram Read More Harrison J. Verified reviewer Marketing and Advertising 51-200 employees Used unspecified for less than 6 months Review source Reviewed May 2016 A real disruptor in the BI dashboard space 5 I have used Bime for the last few months at my agency. We use it for client reporting, internal reporting, real-time monitoring and insights, and a whole wealth of other stuff. I've used Tableau extensively before, and I have to say that Bime is superior in just about every way. I foresee Bime being a real disruptor in the BI space. The tool is very flexible and capable. Building data connections only takes a few seconds, and there are more options for visualizations, refinements and calculated metrics that I rarely ever come across limitations. The simplicity of Bime's UX has also made it very easy for me to teach non-technical people across other teams how to not only use dashboards, but create their own. Any time I have a question, I get a response within an hour from their customer service team. Overall, I have been extremely satisfied with my decision to use Bime. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support Pros: \-Very easy to use and teach non-technical people. -Extremely flexible and capable platform -Excellent customer service -Very scalable pricing plans Cons: \-Documentation hasn't caught up to improvements/features with the tool Read More VR Verified Reviewer Market Research 11-50 employees Used weekly for less than 12 months Review source Reviewed November 2018 I would use BIME again 4 If you are stuck in the ice ages of excel reports and lots of copy paste then i definitely recommend. The are more robust options out there but they also have a higher price point Ratings Breakdown 3 Ease of use 5 Value for money 5 Customer support 3 Functionality Pros: The more time analysts spend building reports the worse off your team will be in the long run. With BIME we had a great start each month with an auto-generated deck of performance results. Cons: The integrations were tricky and we had a lot of sources to include. Read More Larry A. Verified reviewer Writing and Editing Self-Employed Used unspecified for unspecified Review source Reviewed April 2014 Easy Use 5 I've always found that basic analytics tools are handy, but will only show you so much and most of the data isn't needed. It's the exact opposite with Bime, it's been a very easy-going setup and all the data I need to see is only a click or two away. So far I've been very impressed with is user interface and overall inner-workings! Ratings Breakdown Read More VR Verified Reviewer Media Production 11-50 employees Used other for free trial Review source Reviewed May 2018 Digital Reporting by BIME 4 Ratings Breakdown 5 Ease of use 2 Customer support 4 Functionality Pros: BIME is very easy to use for digital marketing people. It has tons of connections. Since it's very easy to use, you don't spend too much time to implement. Cons: Coomunity support is still a bit weak. Also it's not flexible as Tableau. 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