All Chartbeat Reviews

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Anonymous

5,001-10,000 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

FUNCTIONALITY

5

Reviewed December 2021

Best real-time Web Analytics period

We use chartbeat for real-time traffic analysis. It helps us understand what assets we're wining on, which need to be improved and even helps us determine more content to write based off what does well.

PROS

The ease of use and segmentation in real-time help us truly understand our audience, reach and when it's time to freshen articles.

CONS

I can't find much to complain about. It's a bit costly and some of our teams can't afford it.

Reason for choosing Chartbeat

Ease of use. Better customizations.

William

Online Media, 5,001-10,000 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

FUNCTIONALITY

4

Reviewed October 2021

Chartbeat in the news

Overall, we're able to see how well stories are doing on our news site and it helps the digital team to understand what might do well and should be a higher priority.

PROS

Analytics on where traffic is coming from and how much. It's helpful to see that a story is gaining traction to know to get a video in there before it airs on TV. The ability to look at other news stations in our company across the state, region and even the country is a great asset to fin trending topics.

CONS

Not much to say here. It does however seem that when there are multiple authors on a story/post, Chartbeat doesn't factor them into the individual's overall views. Nothing major, just a bit of a nuisance some days.

Reason for choosing Chartbeat

I'm not sure. After being hired, I was shown the basic Chartbeat and about a year later we upgraded and it's been a solid platform with benefits that have far outweighed the cost.

Anonymous

11-50 employees

Used daily for less than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed October 2021

Easy, powerful A/B testing

PROS

I love how easy it's been to integrate this into our website and use it to do a/b testing on pieces even after they're published. The testing widget is very intuitive and supports a large number of variants.

CONS

It'd be amazing if we could eliminate CERTAIN variants while they're testing without canceling the entire test. That way the remaining, stronger variants can finish faster. Adding variants mid-test could be nice too potentially but is probably a lot trickier to do/get good results for.

Cameron

Sports, 11-50 employees

Used daily for less than 12 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

FUNCTIONALITY

3

Reviewed May 2022

Chartbeat beats ahead of Google Analytics

This overall experience with Chartbeat has taken us off Google Analytics (not completely but close).

PROS

The real-time dashboard is far superior to GA and also the reporting structure sent to my email on my frequency of choice on a per-author basis is the best feature it has

CONS

The understanding of the differences to Google Analytics was difficult at first but the description and new FAQ answers helped assist that – nothing I don't like!

John

Broadcast Media, 51-200 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed October 2021

Chartbeat is an essential tool for any digital publisher

I have never been disappointed by Chartbeat. Any technical issues are quickly disclosed and resolved. Customer support is responsive, and the product is fairly priced for smaller publishers.

PROS

Chartbeat is extremely easy to deploy, reliable and frankly indispensable. And the smartphone app is killer.

CONS

The number and type of alerts I can set are limited, so I would like to have more options for alerting me to various trends.

Cyrus

Publishing, 501-1,000 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

3

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed October 2021

Review

I've always enjoyed working with Chartbeat and find their team and software to be of a high quality

PROS

The HUD and in particular headline testing are invaluable tools in our day-to-day publishing operations

CONS

I would love a heatmap feature which could track when and where people drop out of the page as they scroll down.

Ese

Fund-Raising, 201-500 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

4

EASE OF USE

4

FUNCTIONALITY

4

Reviewed October 2021

Very helpful tool

PROS

I like that the tool functions in real-time.

CONS

There is no way to freeze the data as far as I can tell. It can be a bit hard on the eyes with the data constantly changing. I know this contradicts what I enjoy most, but having the option to stop the data at a given point in time would be helpful.

Mark

Newspapers, 201-500 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

4

EASE OF USE

4

FUNCTIONALITY

4

Reviewed October 2021

My review of Chartbeat

Chartbeat helps me understand what stories are doing well on the website and which are not. That knowledge helps me in evaluating staff and in planning future news coverage.

PROS

It's easy to use and clearly readable. It's a great snapshot.

CONS

I have no complaints. It does the job that I expect it to do.

Anonymous

10,000+ employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed October 2021

So easy a sheep could use it

Excellent!

PROS

It's user-friendly, easy to navigate and the data I need is very simple to see/access throughout the day.

CONS

I can't go back and track how one particular item did on our site.

Anonymous

10,000+ employees

Used daily for less than 12 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

FUNCTIONALITY

4

Reviewed August 2022

Essential resource for digital reporters

As a digital reporter, Chartbeat is an essential part of my daily workflow. I use it to check the engagement on my stories from the day before, to test multiple headline options, and to see how my posts fare over the course of the day.

PROS

Daily reports with statistics on engagement on all of my articles; real-time statistical tracking; headline testing;

CONS

The search capabilities for past data could be a little more user-friendly

Leah

Broadcast Media, 201-500 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed October 2021

Chartbeat is the best option for understanding web analytics

10/10 would reccommend!

PROS

I like that I can see real time data that allows me to then determine the best course of action for distribution of content.

CONS

I wish there were more demographic categories of users.

Jane

Broadcast Media, 5,001-10,000 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed October 2021

Part of my daily workflow

PROS

Our company uses Chartbeat and it has made such a big difference in our daily editorial content planning since we implemented it.

CONS

I need to learn to tweak the Chartbeat alerts to only see spike alerts over a certain threshold.

Gareth

Media Production, 1,001-5,000 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed November 2021

Indispensable tool

I use it every day, and it's a brilliant piece of software for my industry.

PROS

Ease of use, at-a-glance analytics, instant data

CONS

Can be clunky to use on occasion, would like more shortcuts

Kaley

Online Media, 501-1,000 employees

Used daily for less than 12 months

Review Source: Capterra

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed October 2021

Here's Looking at Chartbeat

Happy with how it's bolstered my online content and story generation. It's also critical to know how users are gained, so I can plan out my sharing on social media, etc.

PROS

Gleaming graphics and simplified format make it easy to check (very very often) on how stories are performing.

CONS

Jumping in and out of historical pages or author segments can be a bit full of friction.

Anonymous

5,001-10,000 employees

Used weekly for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

CUSTOMER SUPPORT

4

FUNCTIONALITY

5

Reviewed November 2021

Chartbeat critical to digital success

Very positive overall experience and we can adapt nimbly thanks to real-time analysis

PROS

Easy to use and integrate among the team

CONS

I find the archival features a little difficult to get to grips with, whereas current content is simpler to harness

Showing 1 - 15 of 15 Reviews