All ConnectPointz Reviews
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Verified reviewer
Consumer Goods, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2021
EDI Software for Food Startups that Works!
We are streamlining our Purchase Order reception process and having it all in one central, easy to use location has tremendously benefitted our team and efficiency. In fact, we saw a tremendous painpoint when we had to switch our vendor # from a large customer due to a company name update and we began getting orders in manually through email again, ACT Data/Connectpointz really helped us be more efficient and reduce workflow when confirming order flow.
PROSEasy to setup, use, and came recommended by Target. Very happy with the value for $, it came in far cheaper than competitors and the support team has been excellent.
CONSLike any new software there was an integration period and delay with launch of any new customer. Connectpointz makes it easy to load up and in.
Reason for choosing ConnectPointz
recommended by customer (Target), great price, awesome team and smooth/quick onboarding. Worked with all major and minor customers.
Alex
Wholesale, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2023
We tried SPS, TrueCommerce and absolutely love these guys 100X better
Fantastic, it's like having another 3 people on our team and takes all the manual work out of the process. Improves efficiency. Thank you[sensitive content hidden] and team for doing a good job and going above and beyond. These guys will work on Sunday afternoon when in crisis mode.
PROSThe customer service and the prompt response to fix ANYTHING and EVERYTHING. They help with the smallest details. I asked them to create a toggle function so we can switch from order to order quickly and it was done within the week. When we're in the busy season we cannot afford to stall on orders and tech issues, they are right there to help. They take a sophisticated process and make it easy to use. The language in the software simple and to the point and wont confuse you.
CONSNothing really, its really simple and straight forward.
Reason for choosing ConnectPointz
Logicbroker was promising, however, they were not able to automate the connection with our Quickbooks Desktop Enterprise system. They were only able to connect to QB online. They were also a little higher in price.
Reasons for switching to ConnectPointz
SPS was not user-friendly and there were limitations to our drop-ship business. Also they were charging $300 per connection, ConnectPointz did them all for free - over a dozen sales channels and growing!
John
Furniture, 201-500 employees
Used weekly for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2024
So happy we are now using ConnectPointz
From the very beginning their team was very responsive and helpful. They did a great job in helping us get up and running.
PROSWe no longer had to manually enter orders or download shipping labels and custom packing slips. We can connect with all of retail partners in one place.
CONSMaking the switch from another provider was a little cumbersome, however the team made it as painless as possible.
Reasons for switching to ConnectPointz
Issues with use and pricing made the switch a no brainer
Ralph
Apparel & Fashion, 11-50 employees
Used weekly for less than 2 years
OVERALL RATING:
3
EASE OF USE
2
VALUE FOR MONEY
2
CUSTOMER SUPPORT
2
FUNCTIONALITY
2
Reviewed April 2019
ConnectPointz Review
Adequate - it serves the purpose of being in compliance with the EDI requirements for our customer.
PROSGenerates ASN for every order to be in compliance with the customer EDI requiremtns.
CONSComplicated to use. There is no formal training on the use of the software - only phone instructions. Transmission of the ASN and related files to the customer is delayed, due to the time differences. The software has too many redundant inputs (i.e. delivery date has to be inputted twice on the same page). No answer to emails sent thru the system.
Vendor Response
Thank you for your feedback, Ralph! We've been working hard on the new and improved ConnectPointz iPaaS interface! Ver 2.0 now includes easy assistance wizards, detailed self-help Q&A, and videos! From the sounds of it, you may not be taking full advantage of our automation tools. Let's connect to see what we can do to make your experience with ConnectPointz iPaaS better, frank@actdata.com. Talk soon!
Replied December 2020
Lisa
Design, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2024
Daunting process, they made it eawsy
We have really enjoyed this experience and will continue using.
PROSWe avoided EDI compliance for a lot of years. Connect points made it easy.
CONSNot much. the ongoing cost monthly needs to make sure it is covered by the revenue channel.
Reason for choosing ConnectPointz
We needed someone to come in and implement quickly and didn't need much internal support to get it running.
Patrick
Consumer Goods, 2-10 employees
Used weekly for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2021
Excellent First Impressions
We can now connect with all of our retailers and sales channels through 1 provider. We can also connect to our 3pl and inventory software and the process is simple and cheap. Excellent service and setup
PROSWe have been using the software for only a few months but the ease of use compared to previous providers makes it well worth the small amount of trouble it was to make the switch
CONSAt this stage, I have found only 1 small issue and that was in processing a manual order but the support team have fixed this quickly and efficiently and that service far outweighed the small issue to begin with
Reason for choosing ConnectPointz
Cheaper and after speaking to Connect Pointz sales team it seemed it offered a much better option all around
Reasons for switching to ConnectPointz
Issues with use and did not offer everything we required
SHIRLEY
Consumer Goods, 11-50 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2021
ConnectPointz User
Has help us tremendously with continuing our business with Vendors
PROSEasy to use. No problem with parameters to meet our needs
CONSMinor problem with comparability at first
Reason for choosing ConnectPointz
Came highly recommended by our Vendor support team
Reasons for switching to ConnectPointz
No longer supported by Verizon
Nathan
Retail, 201-500 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2020
We've used them all, and they are the best!
The onboarding process was simple. Their ConnectPointz platform included an ecosystem of already configured systems and applications. This made integrating our accounting software, order management applications, and catalog tools with the ConnectPontz platform simple. Then, connecting these systems to our sales channels and vendors was all taken care of by the A C T data team, and fast. They also took the time to understand all the nuances with each account and built custom workflows to accommodate each of them.
PROSBy leveraging their ConnectPointz platform and automation services, we no longer had to manually enter orders or download shipping labels and custom packing slips. All order updates, like tracking and cancellations, were now communicated, automatically, in almost realtime with our customers. Even our inventory was now synced and updated regularly with every sales channel.
CONSI can't say a bad thing about this company.
Reason for choosing ConnectPointz
We evaluated a handful of integration providers. Based on their cost-effectiveness and capabilities, we partnered with ConnectPointz.
Reasons for switching to ConnectPointz
We were using a "leading" EDI provider and grew tired of the constant upfront fees they would charge to onboard new sales channels.
Anonymous
2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed April 2019
Great low maintenance EDI service
ConnectPointz solved the issue of passing orders to our vendor in a much more direct and automated way. previously we were downloading orders from Shopify and transferring them to an order spreadsheet that then was emailed to a vendor rep who might get to it right away or later in the day, or sometimes, miss it entirely. with ConnectPointz our orders are taken directly from Shopify and then sent directly to the Vendor EDI system for much faster processing and shipping
PROSOnce it is set up there is very little maintenance required for it to run efficiently. it is easily customized from fully automatic to semi automatic process flow, especially if orders need a last check before being sent to the fulfillment center. Also orders can be entered manually directly in the portal which is especially useful for exchanges
CONSthe only thing missing that I would love to see added in the future is a means to upload products into the Portal via spreadsheet instead of having to create a spreadsheet and send it to the ActData team to update. The only way currently to add products in the portal is one variant at a time
Francine
Food & Beverages, 51-200 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed September 2023
ACT's ConnectPointz is a solid integration partner
Overall, ConnectPointz is a solid solution. The support team is top notch.
PROSACT's expertise and agility to support any integration project is unmatched. ConnectPointz is the UI which is fairly easy to use and continues to improve.
CONSError reporting could be improved. Unless you reconcile you may not know transactions are stuck for bad data. Setting up meaningful notifications of the transactions that cannot process requires support.
Raj
Textiles, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2020
EDI SOFTWARE OF THE FUTURE
Easy to use, readily available software.
CONSTransition time from previous EDI system.
Vendor Response
Thank you for the review, Raj. I see that you were not 100% satisfied with your migration timeline. Many factors contribute to the length of time it may take to transition from one provider to another properly. To mitigate these variables, we continue to build pre-configured integrations that can be rapidly deployed and customized for our clients. Today we offer over 800 pre-configured integrations across an ecosystem of Sales Channels and 3rd party business applications. Considering the increase in available connectors we have today compared to where we stood two years ago, I'm confident that we've been able to reduce the transition time significantly. With that said, I would like to learn more about your unique situation, and I'll be reaching out to discuss this with you further.
Replied December 2020
Yulia
Luxury Goods & Jewelry, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2022
Easy to Use and Navigate EDI
Love it! Everyone is so helpful.
PROSWe have used a lot of different EDI platforms but I finally found the one - ConnectPointz that is actually the easiest in use without sacrafising on the functionality. I love that it's really easy to use and it's more easier to get in touch with an actual person and get help with if you have troubles with something.
CONSPlease be aware to update your contact information on time otherwise it will lead to delays.
Pardeep
Transportation/Trucking/Railroad, 501-1,000 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2022
Great company to work with
One of the best EDI solutions provider in the market. Their pricing is reasonable and customer service is top notch.
PROSEDI Integration Solutions: Easy to setup and great customer service team FTP Integration Solutions: Easy to setup and great customer service team
CONSHave been using their services for 2+ years and havent had any bad experience till now.
Tiffany
Warehousing, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2022
We love this system
We are a 3PL, so we have multiple clients that use ConnectPointz, it is great to have it all in one place.
PROSSuper easy to use! Very user friendly, which is great!
CONSNone right now, we have used this for years and you cannot beat this system
D'Anne
Wholesale, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2020
Fast and Easy to use
I order my labels, invoicing and shipping through Connect Pointz. It also helps with my website orders
PROSThis software saves me time. It is also more accurate than my previous system.
CONSI really don't have any cons. ConnectPointz fulfilled my needs.
Reason for choosing ConnectPointz
I relied on Act Data for their expertise and guidance
mark
Retail, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2021
a+++
Wonderful experience, highly recommend
PROSEase of use, great support. The team is outstanding
CONSNo Canadian office, otherwise really no issues
Ryan
Consumer Goods, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
FUNCTIONALITY
5
Reviewed May 2022
ConnectPointz Review
Connects to any marketplace that I choose
CONSHave to pay a small fee on every order that comes in.
Lauren
Wholesale, 2-10 employees
Used weekly for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2019
Easy to use and affordable
I love how simple it is to use and the price point is perfect for our small business.
CONSIt is a bit of an inconvenience that it doesn't sync with my quickbooks, essentially entering in an invoice twice, but other than that, works great!
Vendor Response
Dear Ms Beck, Integration is one of the greatest benefits of choosing ConnectPointz. ConnectPointz integrates with all versions of Quickbooks from Pro on up, https://www.connectpointz.com/connecting-clients/quickbooks. I do not have your direct contact info so, please contact me to square this away immediately. I really would like you to enjoy the benefits of integration. Thank you, Mike Michael Meyer VP Sales and Services 1-800-ACT-DATA x 331 www.actdata.com www.connectpointz.com
Replied April 2019
Edward
Wholesale, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2019
They make it easy
Turn times, reducing personnel for tedious tasks, inventory management and simplified performance and tracking.
PROSGreat support. Few or no issues. Quick turnaround for adding new companies. Seamless interface.
CONSThat more of my customers aren't at the point of integrating yet.
Gretchen
Wholesale, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2021
Excellent
It has been an easy transition with the help of our EDI ACT Data! [SENSITIVE CONTENT] are so knowledgeable and always there to help.
PROSProduct is easy to use and works best when cutting and packing what we have in stock on each individual order to great the correct case pack for each item we offer.
CONSIt works wonderfully for our company as is!
Nabad
Apparel & Fashion, 201-500 employees
Used weekly for less than 2 years
OVERALL RATING:
3
EASE OF USE
2
VALUE FOR MONEY
4
CUSTOMER SUPPORT
2
FUNCTIONALITY
3
Reviewed April 2019
Review
it gets the job done, but would prefer something easier to use, or at the very least a better explanation on how to use....not just in terms of basic processes but how to efficiently process items
PROSClean interface (visually), relatively fast loading pages
CONSNot intuitive, working with the program flows like something from the mid-90s, generally not very user friendly which is only emphasized by very poor training/instructions/user manual
Vendor Response
Thank you for your feedback, Nabad! We've been working hard on the new and improved ConnectPointz iPaaS interface! Ver 2.0 now includes easy assistance wizards, detailed self-help Q&A, and videos!
Replied December 2020
Rob
Sports, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
FUNCTIONALITY
5
Reviewed December 2020
easy to use
the website is easy to use and very efficient of processing orders. Support is quick too if any issues are up. Would recommend this highly.
CONSSo far so good. Sometimes during weekends, the website would switch to cloud, just need to manually change the cloud to alpha, then t goes back to normal screen.
Taleisa
Consumer Goods, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2020
ACT Data
Production Activity and Remittance Advise
CONSEmail sometimes misses reports, but can email for needed information
Jacqueline
Apparel & Fashion, 2-10 employees
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2020
happy customer
Easy to use and implement, very efficient
CONSi would add a live customer service option like through a chat
Vendor Response
Thank you for the 5-star review, Jacqueline! I've got some great news for you! We are actually already working towards adding a live chat support feature to the ConnectPointz portal. This will be rolled out in Q1 of 2021. Stay tuned for more details.
Replied December 2020
Jacqueline
Apparel & Fashion, 2-10 employees
Used more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2021
Easy to use
Customer service is professional, courteous and patient. I called multiple times and they were always available and ready to help.
PROSGenerating carton labels is very useful. I also like the ease of invoicing customers through this.
CONSI haven't found anything that is not to my liking as yet.