Coveo Relevance Cloud 2026: Benefits, Features & Pricing

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Overview
Screenshots
Pricing and Plans
Features
Integrations
User Reviews
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Overview

Coveo Relevance Cloud

4.0

(3)

Pricing

Starting at $600.00 per month

About Coveo Relevance Cloud

Coveo Relevance Cloud is an artificial intelligence (AI)-enabled solution that helps businesses across finance, manufacturing, telecommunications and other industries manage enterprise search and customer service operations. The application enables website visitors find relevant content and receive personalized recommendations through interactive search methods.

Features of Coveo Relevance Cloud include content filtering, knowledge base management, access control, analytics, customer engagement and more. Coveo allows employees to collect relevant content from specific applications, websites, internal servers and other online sources and store them in a centralized repository.

Coveo Relevance Cloud comes with an application programming interface (API), which facilitates integration with several third-party platforms such as Salesforce, Zendesk, Adobe Experience Manager, Sitecore, ServiceNow and more. Pricing is available on a monthly subscription and support is extended via phone, email, FAQs, documentation and other online measures.

Coveo Relevance Cloud Screenshots

Coveo Relevance Cloud Pricing and Plans

Starting price: $600.00 per month

Free Trial

Free Version

Basic

$600.00

per month

No plan information available

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Coveo Relevance Cloud Features

Popular features found in Customer Support
CRM
Email Management
Knowledge Base Management
Live Chat
Service Level Agreement (SLA) Management
More features of Coveo Relevance Cloud
Activity Dashboard
AI/Machine Learning
Alerts/Notifications
Analytics
API
Augmented Analytics
Autocomplete
Catalog Management
Data Aggregation
Drag & Drop
Faceted Search/Filtering
For eCommerce
For Enterprises
Full Text Search
Indexing
Knowledge Management
Machine Learning
Multiple Data Sources
Natural Language Search
Personalization
Query Suggestions
Real-Time Analytics
Recommendations
Reporting/Analytics
Reporting & Statistics
Search/Filter
Tagging
Text Analysis
Third-Party Integration
Third-Party Integrations

Coveo Relevance Cloud Integrations

Adobe Experience Manager

Zendesk Suite

ServiceNow

Salesforce.org Nonprofit Cloud

Higher Logic Thrive

Jive

See all 24 integrations

Coveo Relevance Cloud User Reviews

Overall Rating

4.0

Ratings Breakdown

100%

Secondary Ratings

Ease of Use

4.0

Value for money

4.0

Customer support

4.5

Functionality

4.3

Have you used Coveo Relevance Cloud and would like to share your experience with others?

Verified

Reviewer

Information Technology and Services

1001-5000 employees

Used daily for more than 2 years

Review source

Reviewed July 2022

Does a good job, no complaints

We use Coveo in our organization and integrated it with our knowledge-centered support. It's fairly simple and straightforward to implement. We have a ton of data in Salesforce and Coveo does a decent job of indexing them for search and knowledge base purposes.

Ratings Breakdown

Ease of use

Functionality

Pros:

This product integrates seamlessly with Salesforce giving a positive user experience. The results are fast, mostly relevant, and easy to understand. It allows a decent level of customizations and makes it flexible enough to achieve your specific business needs. With Coveo, I feel that our ticketing system offers better customer experience to the users and also helps with some case avoidance.

Cons:

Sometimes, it gives an impression that the search results are not always relevant. The sorting and filtering options can be improved.

Verified

Reviewer

Computer Networking

501-1000 employees

Used other for more than 2 years

Review source

Reviewed February 2019

Used by internal and communities users

Good, specially their support team. Very helpful.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

OOB Connectors to pull from variety of sources.

Cons:

Package/ Version upgrade is sometimes hard and require a lot of time/ money investment

Nikhil J.

Verified reviewer

Computer Networking

501-1000 employees

Used unspecified for unspecified

Review source

Reviewed October 2016

Coveo has been a good solution for our enterrise search solution

Its been good with the support team and the product, we are now waiting for the new release to be live so that we can upgrade coveo.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Vendor Response

Hello Nikhil, Thank you so much for taking time out of your day to write us a review. We are so pleased to hear your success with utilizing Coveo for Salesforce. You will be able to find any information regarding the latest version of Coveo for Salesforce on our site. If you ever have any questions or concerns, please do not hesitate to contact us directly at support@coveo.com. Thanks so much, Isaac Berzins Social Editor - Coveo

Replied November 2017

Showing 1 - 3 of 3 Reviews