About Customer Happiness Index

Customer Happiness Index is a predictive analytics platform designed to help businesses identify and measure key drivers that impact churn rates, average revenue per user (ARPU) and customer lifetime value (CLV). It enables administrators to automatically assign satisfaction scores to the customer base using machine learning and artificial intelligence (AI) algorithms.

With Customer Happiness Index’s data ingestion capability, data scientists can standardize business data across multiple sources and encrypt sensitive data elements to support batch processing ingestion into Hadoop platforms. It allows professionals to analyze customer behavior, patterns and trends to predict customer churn and plan marketing campaigns.

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