--- title: "monday AI Work Platform Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of monday AI Work Platform. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if monday AI Work Platform is a good fit for you!" source_url: "https://www.softwareadvice.com/bi/dapulse-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Project Management Software](https://www.softwareadvice.com/project-management/) / [monday AI Work Platform](https://www.softwareadvice.com/marketing/monday-com-profile/) / monday AI Work Platform Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/marketing/monday-com-profile/) Reviews [Alternatives](https://www.softwareadvice.com/marketing/monday-com-profile/alternatives/) # monday AI Work Platform User Reviews ## Reviews summary - Overall rating: 4.6/5 - Total reviews: 6,142 ### Secondary ratings - Ease of use: 4.5/5 - Customer support: 4.4/5 - Value for money: 4.3/5 - Functionality: 4.5/5 ### Rating distribution - 5 stars: 4,005 reviews (65%) - 4 stars: 1,743 reviews (28%) - 3 stars: 318 reviews (5%) - 2 stars: 52 reviews (1%) - 1 star: 24 reviews (0%) ### Most mentioned pros - Having a flexible project management tool that allows us to manage our different design projects from a single platform has really saved us the hassle of having multiple products for the same work. - The digital workspace help us manage our projects with so much ease and delivers strong value because it gives us project visibility, financial monitoring and portfolio oversight without unnecessary complexity. - It gives our teams a shared digital environment where project data, timelines, financial visibility and operational updates come together, making it easier to maintain control across multiple engagements while keeping stakeholders informed in real time. ### Most mentioned cons - There's also a learning curve around process management — building multi-board workflows with dependencies and linked items feels unintuitive at first, and I ran into a few bugs where automations fired twice or didn't trigger at all (though this seemed to resolve itself after a day). - monday.com requires a minimum of three paid users, and essential features (Gantt charts, time tracking, advanced reporting) are often locked behind more expensive tiers. Although functional, the mobile app doesn’t always match desktop capabilities and has some issues. - We have experienced huge delays in responses and issues remaining unresolved for months. When we finally requested a technical call after weeks of going back and forth by email, the call was handled by an AI assistant instead of the human technical support we had specifically requested. ## monday AI Work Platform customer reviews Showing reviews 1-25 of 6,142 (page 1). ### Real-Time Visibility and Easy Automation Boost Remote Team Productivity - Overall rating: 5/5 - Reviewer: Mia C. - Verified reviewer: Yes - Company size: 2-10 employees - Reviewed: November 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I find user management easier and more transparent for the remote work we do. #### Pros I find user management easier and more transparent for our remote work. I can see what project my team is working on in real time, and project assignments are easy to implement with automation across team members. I can rely on these features for visibility and productivity. It’s easier to work together in real time, and we can be more productive at the same time. Setup was easy; we only needed to watch a handful of videos to understand the platform. #### Cons None. --- ### Monday AI: Smarter Workflow Automation & Team Productivity - Overall rating: 5/5 - Reviewer: Paras K. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 51-200 employees - Product usage: weekly - Reviewed: November 2026 - Review source details: This review was submitted organically. No incentive was offered Addressing the complexities of fragmented workflows, cumbersome manual task administration, and inadequate team alignment, the Monday AI Work Platform serves as a pivotal solution. By consolidating disparate project data, streamlining repetitive operations, and enhancing visibility into ongoing progress, the system empowers organizations to optimize time utilization, elevate productivity levels, and adhere to deadlines with greater precision. #### Ratings breakdown - Ease of use: 4/5 - Customer support: 5/5 #### Pros The primary advantage of the Monday AI Work Platform lies in its capacity to streamline project management via AI-driven automation, intelligent task structuring, and real-time progress monitoring. By fostering enhanced team collaboration, diminishing manual labor, and facilitating more efficient workflow governance, the platform empowers organizations to optimize their operational progress significantly. #### Cons Although the platform's vast array of features and granular customization capabilities may initially appear daunting, certain sophisticated AI functionalities necessitate supplementary configuration or subscription to premium tiers, while mastering intricate operational workflows demands a considerable learning curve for newcomers. --- ### Monday.com Streamlined Our Event Planning and Boosted Team Efficiency - Overall rating: 5/5 - Reviewer: Michelle B. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 2-10 employees - Product usage: less than 1 year · daily - Reviewed: November 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. The need to constantly have "catch up" meetings. It saves us more time. #### Ratings breakdown - Ease of use: 4/5 - Customer support: 4/5 #### Pros We've only been using Monday.com for about six months, but it has already had a significant impact on our organization. It has streamlined several of our internal processes, especially event planning and timeline management, making it much easier to keep projects organized and moving forward. The platform has saved our staff valuable time by providing clear visibility into tasks, deadlines, and responsibilities. One of the biggest benefits has been reducing the need for frequent "catch-up" meetings, since team members can access real-time updates and track project progress independently. Overall, Monday.com has improved collaboration, accountability, and efficiency across our team. #### Cons I wish it had better capabilities to work with formulas for a spreadsheet that shows income and expenses, and then a net profit. --- ### A Reliable, Easy-to-Use Hub for Daily Work in Monday.com - Overall rating: 5/5 - Reviewer: Kerry S. - Industry: Marketing and Advertising - Company size: 11-50 employees - Product usage: 1-3 years · daily - Reviewed: November 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. It's helping my team get a clear picture of how many of our clients are thriving and how many need a boost. For me personally, it used to be a struggle to keep up with all my clients' information and other work materials, and now it's all beautifully in one place. #### Ratings breakdown - Ease of use: 4/5 - Customer support: 5/5 #### Pros My team would be lost without Monday.com! As someone who's not naturally organized, Monday makes it EASY with all of my assignments in one place. It's been fabulous to have my Monday notifications connected to Google Drive and Slack, so I don't miss a thing. It's a reliable, well-oiled machine. The pricing matches the value, for sure. I was amazed to see my coworker figure out so many awesome configurations for us. He had great things to say about the onboarding experience and automated features. I'm sure we'll continue to use Monday 'til the cows come home -- we rely on it every single day. :) #### Cons I really only use my workspace, and I have no complaints there. I haven't checked out all the features yet. --- ### Perfect for Organizing Meetings, Notes, and Audit History - Overall rating: 5/5 - Reviewer: Elias S. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 2-10 employees - Product usage: 1-3 years · daily - Reviewed: November 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. It helps to keep me organized and up to date on my current tasks and goals. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 4/5 #### Pros It helps me to organize my meetings, notes from each meeting and also serves as historic evidence for audits about work done. #### Cons Nothing I can think of. Everything works! --- ### Easy-to-Understand UI with Great Personalization Features - Overall rating: 4/5 - Reviewer: Lucas M. - Industry: Real Estate - Company size: 11-50 employees - Product usage: less than 1 year - Reviewed: November 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Organize tickets between various service #### Ratings breakdown - Ease of use: 4/5 #### Pros Nice UI that’s easy to understand, with lots of features for personalization. #### Cons There are too many pop-ups sometimes for certain features, and some tables take a while to load. --- ### Easy Setup and Helpful AI, with Occasional Client-Detail Glitches - Overall rating: 5/5 - Reviewer: charlene h. - Company size: 11-50 employees - Reviewed: November 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I use monday Work Management to keep client details together. #### Pros I like pretty much everything about monday Work Management. I use it to keep client details and round up all our work into one category. The AI helps a lot, and copying and pasting makes it faster to send emails. The initial setup was easy. #### Cons I run into bugs sometimes. When I open a client’s file, the details don’t show up as often. --- ### Keeps a UK-India outbound team on the same page - Overall rating: 4/5 - Reviewer: Verified Reviewer - Industry: Marketing and Advertising - Company size: 2-10 employees - Product usage: less than 1 year · daily - Reviewed: November 2026 - Review source details: This review was submitted organically. No incentive was offered Good tool for a small team that works across time zones. It replaced a mess of sheets and chat messages and made handovers between team members cleaner. I'd like fairer pricing for small teams. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros I run a small B2B outbound agency from the UK, and my team works from India. We use monday.com to track every client campaign: list building, copy, launch dates, relaunches and replies. Each campaign has an owner and a status, so I can see in one screen what is stuck without chasing people on chat. The boards are easy to set up, and the team picked it up in a few days. The dashboard view is handy before our daily stand-up and client calls. #### Cons Seats come in blocks, so you pay for more users than you need when the team is small. The best automations and integrations sit on the higher plans, and the monthly automation limits run out quickly. Notifications get noisy if you don't tune them. --- ### Great task management - Overall rating: 4/5 - Reviewer: Verified Reviewer - Industry: Education Management - Company size: 11-50 employees - Product usage: 1-3 years · daily - Reviewed: November 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Mostly positive. Although it was really difficult to set up, our team still uses it and enjoys the non-for-profit pricing #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Functionality: 5/5 #### Pros Monday lets you see what your co-workers are up to by viewing their tasks and shared project tasks. It's also really helpful for sorting tasks and assigning them to users. You can see their current progress, and feels like a much cleaner version of Excel (but for tasks). #### Cons Monday can be really hard to set up at first depending on your companies needs. We also had some issues when it came to integrating it with other products. --- ### Cut our sprint sync time from hours down to just minutes. - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Information Technology and Services - Company size: 1001-5000 employees - Product usage: 3-5 years · daily - Reviewed: November 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Optimizely has hundreds of engineers working across a bunch of product lines, so trying to get visibility into cross-team blockers used to mean a dozen Slack pings and a totally wasted afternoon. The monday AI Work Platform gives me all that in one board view. It’s worth every dollar of the license, I’d tell my manager to renew it in a heartbeat. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Automations route bug tickets to the right engineer so I don’t have to chase anyone down in Slack. Dependency tracking across our three squads even caught two blocking issues before they reached QA last sprint. Plus, the AI summary pulls all our standup updates into one digest, that saves me about four hours a week I used to waste reading thread after thread. #### Cons Board automations really slow down once we hit a hundred tasks or more, I’ve noticed it most on our release tracking board. Mobile app notifications also lag behind the desktop version by a few minutes. That’s a pain when I’m trying to debug on the go and actually need those status pings to come through right away. --- ### Verified reviewer - Overall rating: 5/5 - Reviewed: November 2026 - Company size: 11-50 employees The reviewer appreciates the straightforward setup process and the excellent customer service provided by monday Work Management. The platform's real-time alerts and customization options contribute to a more responsive and organized project management experience. Full review available after login on Software Advice --- ### Chief Technology Officer - Overall rating: 5/5 - Reviewed: November 2026 - Company size: 2-10 employees The reviewer utilizes monday Work Management to streamline communication and QA processes within their product team. They noted that while it is beneficial for tracking development work, the initial setup and view customization posed challenges. Full review available after login on Software Advice --- ### Virtual Assistant - Overall rating: 4/5 - Reviewed: November 2026 - Company size: 2-10 employees monday Work Management is utilized for task management and team collaboration, which is facilitated by its easy-to-use interface. The reviewer notes that the free tier does not allow for a comprehensive trial of the software's features. Full review available after login on Software Advice --- ### Digital redaktör/Social Media Manager/Copywriter/Presskontakt - Overall rating: 4/5 - Reviewed: November 2026 - Industry: Health, Wellness and Fitness - Company size: 11-50 employees The reviewer appreciates the ease of use and intuitive design of monday Work Management for project tracking across teams. They noted some difficulties with table duplication and finding tables created in other workplaces. Full review available after login on Software Advice --- ### TBS & Buildings Payroll Manager - Overall rating: 5/5 - Reviewed: November 2026 - Industry: Management Consulting - Company size: 11-50 employees The reviewer appreciates how monday Work Management centralizes operations and clarifies responsibilities, making it easier to manage tasks. They noted that improvements could be made in the setup of recurring tasks and reducing duplicate data entry. Full review available after login on Software Advice --- ### Owner of psychology practice - Overall rating: 5/5 - Reviewed: November 2026 - Industry: Legal Services - Company size: 2-10 employees The reviewer, working in forensic psychology, found that Monday.com effectively supports their unique workflow requirements. The program has helped them manage tasks and case stages without relying solely on memory. Full review available after login on Software Advice --- ### Manager - Overall rating: 5/5 - Reviewed: November 2026 - Industry: Mechanical or Industrial Engineering - Company size: 2-10 employees The tool is beneficial for managing teams and tracking task history, making it easier to revisit past work. The user is still familiarizing themselves with the product and has not encountered any drawbacks at this time. Full review available after login on Software Advice --- ### Operations Manager - Overall rating: 5/5 - Reviewed: November 2026 - Industry: Construction - Company size: 11-50 employees The reviewer appreciates how the software automates workflows and manages time-sensitive tasks, leading to notable efficiency gains. Although formatting can require extra steps that may not be intuitive, the benefits in project management are clear. Full review available after login on Software Advice --- ### Implementation Consultant - Overall rating: 5/5 - Reviewed: November 2026 - Industry: Information Technology and Services - Company size: 1001-5000 employees The reviewer appreciates the platform's customizability, which allows for more complex client solutions than previously possible. Despite some limitations in workflow blocks, the overall impact on solution configuration is positive. Full review available after login on Software Advice --- ### CEO - Overall rating: 5/5 - Reviewed: November 2026 - Industry: Marketing and Advertising - Company size: 2-10 employees The software has transformed project tracking by eliminating the need for physical notes and providing a comprehensive scheduling solution. One drawback is that the status options for subitems are not as robust as those for main items. Full review available after login on Software Advice --- ### CEO & Founder | Pixelman Marketing Agency - Overall rating: 5/5 - Reviewed: November 2026 - Company size: 2-10 employees The reviewer manages a marketing agency and multiple companies using monday Work Management, highlighting its effectiveness in handling complex files. They found the transition to the software to be seamless and appreciated its user-friendly design. Full review available after login on Software Advice --- ### Retail Marketing executive - Overall rating: 4/5 - Reviewed: November 2026 - Industry: Marketing and Advertising - Company size: 11-50 employees The software offers a straightforward way to track campaign timings and statuses, which is beneficial for overall organization. Some users may struggle with the automation setup if they are not familiar with the process. Full review available after login on Software Advice --- ### Development Director - Overall rating: 5/5 - Reviewed: November 2026 - Industry: Non-Profit Organization Management - Company size: 2-10 employees The reviewer highlights the software's ease of use and its impactful automation features that have transformed their organization's processes. They expressed a desire for the ability to create separate columns for sub-items to improve task management. Full review available after login on Software Advice --- ### Senior Associate, Global Communications - Overall rating: 4/5 - Reviewed: November 2026 - Company size: 10000+ employees The reviewer appreciates the ability to collaborate on various projects, including PR and events, using monday Work Management. They noted that while the platform is intuitive, the onboarding process can be daunting for those new to similar tools. Full review available after login on Software Advice --- ### Customer Service Team Lead - Overall rating: 5/5 - Reviewed: November 2026 - Industry: Financial Services - Company size: 11-50 employees In the context of CRM implementation and vendor coordination, monday.com serves as a centralized platform that simplifies monitoring deadlines and tracking progress. Users may need to invest extra effort to consolidate updates and highlight key accomplishments for management reporting. Full review available after login on Software Advice ---