All DecisionPoint Reviews
1-12 of 12 Reviews
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Anonymous
1,001-5,000 employees
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
FUNCTIONALITY
4
Reviewed April 2019
DecisionPoint provides excellent metrics and integration capabilities
Overall, DecisionPoint is a must have for any mid - large organization that uses metrics to drive customer satisfaction up.
PROSLove the integration with Salesforce. We are able to pull just about any metric we need from our CRM application and reporting on everything from cases created, closed, to case minutes and survey responses. DecisionPoint allows us to establish a consistent metric reporting report out of the box, to the whole organization both weekly and monthly. It is very easy to update job levels and add/remove individuals from the reporting list. We consistently leverage the export to excel functionality to create our own report templates / designs with the data.
CONSWould like the ability to auto report daily and have summary sent in a unique format as this would automate some of the manual reporting elements that management must conduct.
Matt
Construction, 1,001-5,000 employees
Used monthly for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
3
CUSTOMER SUPPORT
4
FUNCTIONALITY
3
Reviewed June 2017
Good product but dashboards
Effective visualisations of our data
PROSTo use standard visualisations out of the box its quick and provides a quick way to delivery immediate analysis
CONSYou cant always customise the standard visualisations enough and the dashboard doesn't scale effectively to all screen sizes
Vendor Response
Hi Matt, Thanks for your feedback and good to hear that DecisionPoint is helping you deliver business value, quickly at Willmott Dixon. We're continuing to enhance DecisionPoint and we've just added extra functionality to give you more control over charts in version 5.1 (with more to come and working with different device form factors is an area our R&D team is looking into. Best Regards, Bryan - Antivia
Replied June 2017
Apurva
Food & Beverages, 501-1,000 employees
Used daily for less than 12 months
OVERALL RATING:
3
EASE OF USE
3
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed June 2017
A good tool to create simple dashbaords
Dashboards provide much needed visibility into Operations
PROSEasy to use for developing simple operational dashboards. Works well with dashboards that need to be displayed on large screens.
CONSnot suited for large data volumes and complex self-service analysis needs, where we need to resort to tableu or powerbi
Vendor Response
Hi Apurva, Many thanks for the review and good to hear you are getting value from DecisionPoint delivering your operational dashboards. There are several ways we can work with larger data volumes including delegating drill and filter to either the server or the database and supporting parameterized queries. I'll ask one of our product specialists to reach out to you to offer you some help in this area. Best Regards, Bryan - Antivia
Replied June 2017
Mary Love
Food & Beverages, 51-200 employees
Used weekly for less than 2 years
OVERALL RATING:
4
EASE OF USE
4
FUNCTIONALITY
4
Reviewed August 2018
Good dashboard
As an excel user for years now, this extra tool gives us the edge of analyzing the flow of business in a simple but deeper way.
CONSMaybe if they could include some features like the alarm or include the pareto principle for the chart.
Allison
Computer Software, 2-10 employees
Used less than 12 months
OVERALL RATING:
4
EASE OF USE
3
FUNCTIONALITY
4
Reviewed November 2017
Excellent Product
Overall, I find this a very effective software product - easy to use, great support if you need it, and is a smooth and fluid solution to create interactive dashboards.
PROSThis product is very easy to use, it's intuitive and easy to set up and get going. I found the process to converting and moving data easy.
Ali
Human Resources, 10,000+ employees
Used weekly for less than 12 months
OVERALL RATING:
3
EASE OF USE
3
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed January 2017
DecisionPoint, the ultimate dashboard solution
It is an effective software that makes an interactive dashboards with easy steps and with a very reasonable price.
PROSDecisionPoint offers a much faster, easier way of creating stunning information applications, without coding, using skills you already have in your team to provide answers to the questions that really matter to your business.
CONSlimitation of records using Excel.
Marisa
Marketing and Advertising, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
4
FUNCTIONALITY
4
Reviewed August 2018
Great
decision point for excel is pretty easy to use, our office staff used it daily when completing our work.
CONSso far i do not have any cons with decision point pro i have been pretty satisfied as of this point.
Brian
Hospital & Health Care, 51-200 employees
Used less than 6 months
OVERALL RATING:
4
EASE OF USE
4
FUNCTIONALITY
4
Reviewed November 2019
Hedis tool for CAHPS
I am very satisfied with decision point and it’s team. The tool is very capable and has a lot of potential.
PROSThis tool is very user friendly and intuitive. It’s AI/ML is capable of being very accurate and have seen the use of this tool to be very beneficial. I also want to note that the team at decision point know what they are doing and has a great platform.
CONSNo cons about it, the tool does what is stated. It’s as good as your data. They have primary data sources that is a must to get your ROI and for the tool to be as efficient as possible.
Kevin
Food & Beverages, 51-200 employees
Used weekly for less than 6 months
OVERALL RATING:
4
EASE OF USE
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed September 2018
Simple yet effective
I never thought that for quite sometime excel can be upgraded to this much of use. I am so thankful for giving much of what I supposed to receive. I can easily rearrange tasks in my own preference.
CONSFor how many months using this product, this really amazes me everyday and I can't see anything that needs to be improved but I know the team never ends to look for innovations.
Larry
Primary/Secondary Education, 5,001-10,000 employees
Used monthly for less than 12 months
OVERALL RATING:
3
EASE OF USE
3
VALUE FOR MONEY
2
CUSTOMER SUPPORT
2
FUNCTIONALITY
3
Reviewed February 2018
It's okay... for what it really is
Great looking charts, bar graphs, and excel reports. Relatively easy to use for basic, non customized reports
CONSToo expensive for what you get. The range of options is okay but can be very cumbersome to understand and use. Not the easiest reporting tool.
Ali
Management Consulting
Used less than 6 months
OVERALL RATING:
4
EASE OF USE
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed April 2015
User friendly and functional
Create HTML 5 dynamic dashboards fast, especially great if you want to use the dashboard as a public facing dashboard without worrying about the licensing. The tool also allows dashboard designer to create powerful "what if" calculations using sliders and "html actions " like pop up pages without writing any code
CONSVisualizations are a bit limited, large datasets may slow down the performance. On ipad it does not respond to pinch in and out.
Jason
Used free trial
OVERALL RATING:
3
EASE OF USE
4
VALUE FOR MONEY
3
CUSTOMER SUPPORT
3
FUNCTIONALITY
3
Reviewed January 2017
Ok but on the way
Support folks are great! However, they're all in the UK making urgent issues frustrating to get a response at times.