Dynamics 365

Dynamics 365

4.32

(4445)

About Dynamics 365

Microsoft Dynamics 365 is a cloud-based CRM ecosystem for small, medium and enterprise organizations, with a focus on Sales, Field Service, Customer Service complete with strong integrations with Microsoft’s other Office 365 offerings like Teams, Outlook, Excel & Word. The Microsoft Dynamics 365 ecosystem has offerings ranging from lead and opportunity management, marketing, field service, IOT, customer service, mixed reality and project service automation all allowing for a more frictionless engagement with your customers. Microsoft Dynamics CRM is available for software-as-a-service (SaaS) deployment as well as on-premises complete with a nice user interface for mobile and desktop as well as a technology stack that ensure database security. Dynamics 365 also offers ...

Dynamics 365 Pricing

Customer Insights: From $1500 Per tenant/month Customer Voice: From $200 per tenant/month Sales Professional: $65 per user/month Sales Enterprise: $95 per user/month Sales Premium: $135 per user/month Microsoft Relationship Sales: $162 per user/month Please contact Microsoft for further pricing details.

Starting price: 

$50.00 per month

Free trial: 

Available

Free version: 

Not Available

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Microsoft Dynamics 365 business performance

Dynamics 365 User Reviews

OVERALL RATING

SECONDARY RATINGS

Ease-of-use

4

Value for money

4

Customer support

4

Functionality

4.5

Showing 1 - 5 of 4,424 reviews

Bernard

Company size: 2 - 10 employees

Time used: More than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

April 2022

Excellent CRM solution for unique uses

User Profile

Angela

Verified reviewer

Company size: 1,001-5,000 employees

Industry: Information Technology and Services

Time used: Less than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

August 2022

Are you a business user that loves data? Get Dynamics CRM!

At my previous organisation we used Dynamics 365 to create customer service tickets, capture leads and sales to create sales pipeline visuals, capture our suppliers and vendors with automated reminders. We used so many features, including using groups to control who see which section of CRM! So we could keep everyone on the same platform without giving them different URLs or different software!

Pros

The development process is easy to control and roll back whenever you want to. Moving new features from development to QA to PROD is a breeze with the wizard processes. Being able to develop each section on its own means you can make speedy differences for your teams quickly and effectively.

Cons

I was lucky enough to have SharePoint experience before I started using Dynamics CRM but the learning curve with the terminology specifically for Dynamics meant a lot of repetitive googling to ensure I wasn't about to break things during development.

Ibrahim

Verified reviewer

Company size: 501-1,000 employees

Industry: Information Technology and Services

Time used: Less than 2 years

Review Source: Capterra

This review was submitted organically. No incentive was offered
4

Ease-of-use

out of 5
4

Value for money

out of 5
4

Customer support

out of 5
3

Functionality

out of 5

September 2022

Dynamics 365 - Software Review

My overall experience has been great with this tool, my company is totally on Dynamics 365 since the past 5 years and are not looking to change, we use this tool mostly for sales and for our sales force.

Pros

Favorite features of this tool include task assignment and task management, with a great user interface for customizable dashboards with reports running on your sales, cost to revenue margin analysis and billing/invoicing the clients. etc

Cons

A certain degree of training is required to navigate and utilize the tool to its full potential.

Reasons for switching to Dynamics 365

To integrate our sales force better with a CRM management tool.

Abraham

Company size: 2-10 employees

Industry: Construction

Time used: Less than 2 years

Review Source: Capterra

This review was submitted organically. No incentive was offered
3

Ease-of-use

out of 5
2

Value for money

out of 5
3

Functionality

out of 5

September 2022

Hard to find its full potential

I use this CRM as my company requires me to work on it, but it hasn't helped me increase my sales

Pros

Easy to use as a basic CRM Relatively Clean interface

Cons

Its hard and non intuitive to find its full potential. As a basic CRM is ok, but Microsoft should do more to help you find other features of the CRM once you are already a user.

Kalen

Company size: 2-10 employees

Industry: Sports

Time used: Less than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

August 2022

Access documents and communicate from anywhere

Pros

This software was easily implemented and even easier to use. 2-step authorization is seamless. Also easy to convert google documents to Microsoft.

Cons

The training process to carry the knowledge of using this platform to other employees was strenuous but once staff were trained up we did not experience any issues.

Reasons for choosing Dynamics 365

Better customer service, easier to roll-out and train staff

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