Dynamics 365

RATING:

4.4

(5425)

About Dynamics 365

Microsoft Dynamics 365 is a cloud-based CRM ecosystem for small, medium and enterprise organizations, with a focus on Sales, Field Service, Customer Service complete with strong integrations with Microsoft’s other Office 365 offerings like Teams, Outlook, Excel & Word. The Microsoft Dynamics 365 ecosystem has offerings ranging from lead and opportunity management, marketing, field service, IOT, customer service, mixed reality and project service automation all allowing for a more frictionless engagement with your customers. Microsoft Dynamics CRM is available for software-as-a-service (SaaS) deployment as well as on-premises complete with a nice user interface for mobile and desktop as well as a technology stack that ensure database security. Dynamics 365 also offers ...

Dynamics 365 Pricing

Customer Insights: From $1500 Per tenant/month Customer Voice: From $200 per tenant/month Sales Professional: $65 per user/month Sales Enterprise: $95 per user/month Sales Premium: $135 per user/month Microsoft Relationship Sales: $162 per user/month Please contact Microsoft for further pricing details.

Starting price: 

$50.00 per month

Free trial: 

Available

Free version: 

Not Available

Microsoft Dynamics 365 business performance
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Dynamics 365 Reviews

Overall Rating

4.4

Ratings Breakdown

Secondary Ratings

Ease-of-use

4

Customer Support

4

Value for money

4

Functionality

4.5

Most Helpful Reviews for Dynamics 365

1 - 5 of 4,063 Reviews

Bernard

11 - 50 employees

Used more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

Reviewed April 2022

Excellent CRM solution for unique uses

User Profile

Muhammed

Verified reviewer

Retail, 1 employee

Used weekly for less than 12 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed October 2023

Dinamik 365

My overall experience is great and those who want to use the successful application and its features can use it with peace of mind.

PROS

I liked the data and document features the most in the Dynamic 365 application.

CONS

There is almost no feature I don't like.

youssef

Computer & Network Security, 51-200 employees

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed October 2023

Empowering Business Dynamics and Customer Relationships

Dynamics 365 presents an all-encompassing solution that seamlessly integrates CRM and ERP functionalities, fostering enhanced business processes and customer relationships. The platform's ability to merge multiple business aspects into one unified system is incredibly beneficial, streamlining operations and promoting a holistic approach to customer engagement. However, the initial learning curve due to the complexity of the user interface may pose challenges for new users, requiring dedicated time for familiarization and full utilization of its potential. Once past this learning phase, the platform proves to be an invaluable asset for businesses seeking to consolidate and optimize their operations.

PROS

The Versatility and Integration Capabilities of Dynamics 365

CONS

User Interface Complexity and Initial Learning Curve

Reason for choosing Dynamics 365

Integration with Microsoft Ecosystem: Dynamics 365 seamlessly integrates with other Microsoft products like Office 365, SharePoint, and Power BI, providing a familiar environment for users and simplifying interoperability between applications.

Russete

Internet, 51-200 employees

Used weekly for less than 12 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

2

EASE OF USE

3

FUNCTIONALITY

4

Reviewed November 2023

Dynamics 365 illuminating With great features

PROS

Can run on any server and without the technical know how can be done by anyone and has aLot of features

CONS

Lagging or glitches sometimes that results to loosing informations

Anonymous

201-500 employees

Used weekly for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed September 2023

Dynamics 365 CRM

Dynamics CRM has been a great investment bringing our sales reps into the digital age when creating sales reports. Management can easily review any sales leads or complications from the web or mobile app.

PROS

Easily can access details on the go for your daily runs. Can look into any prior history on a customer you're going to visit from the mobile app.

CONS

The connection seems to drop off from our main database causing some incorrect data that hasn't been updated.

Reason for choosing Dynamics 365

The integration, ease of use, and price point