25+ years of EDI experience and this is the only product I've ever used and liked. I support other EDI customers using other software and this one is hands down the best of breed.

The software is very intuitive making it easy to query and find data. The mapping tool is the best I've come across allowing for highly customized mapping. With the scheduler, EDI can be run automated and unattended and will alert you if it needs help.

There is a reporting tool but you can't really create your own reports without help. Most times I just want to be able to export a line view to excel. That would be a nice value add.

I've used other EDI software like Gentran, GIS, Application Integrator, Trusted Link, and Trusted Link iSeries and by far hands down this is the best EDI translation and management software out there. The flexibility, ease of use, and control over your date is unmatched. I would recommend this software to a new company using EDI for the first time or a huge company that has hundreds of partnerships already. We have over 400 active partnerships currently and it runs like a champ.

EDI HQ is very easy to use and intuitive with even a basic EDI understanding. Even with the ease of use though it is also very powerful and flexible you can map around any issue assuming you are getting the data you need.

Requiring a double map to handle any to any translations is a bit clunky but it definitely serves the purpose of being able to map any format to any other format it just takes an extra step.

The software itself is good, however, we wish the customer service and support were sufficient to better support its customers. Unable to technically support our rapidly growing company and requirements with advanced setup such as clustering, failover. Estimates for consulting work continue to be underestimated, and delivery takes much longer than promised. Turnover in sales and account management continues to make our project difficult.

A great business partner for EDI. Highly recommend both their software and managed services if you do not have a dedicated EDI team.

We use managed exchange managed services. The interface gives you all the detail required to manage processes, and their support and mapping services are second to none. Really great service.

The ManagedExchange web interface is a bit clunky and very slow at times as compared to most modern web apps. Can be a bit frustrating, but you learn your way around it.

Overall, our experience with EDI HQ has been very good. It is no understatement to say that without EDI HQ, a large portion of our business would be nearly unmanageable.

EDI HQ's mapping functionality allows us to interact with multiple business partners in their own preferred version of EDI, without special customizing. EDI HQ's workflow scheduler enables us to move EDI transactions into our custom in-house automation processes as part of the EDI transaction process.

When using the Transaction Filters, EDI HQ displays native transaction data (EDI Data / App Data) in a variable-pitch font (like "Ariel"), which makes data difficult to read when trying to diagnose and issue. All "raw text" data displays should be in a fixed-pitch font like "Courier New" or "Consolas". Variable-pitch fonts are appropriate only for paragraph-style text, never for raw data.