# Email Meter Enterprise Software Reviews, Demo & Pricing - 2026 > Review of Email Meter Enterprise Software: system overview, features, price and cost information. Get free demos and compare to similar programs. Source: https://www.softwareadvice.com/bi/email-meter-profile/reviews --- [Home](https://www.softwareadvice.com/) / [Email Management Software](https://www.softwareadvice.com/category/3433-email-management/) / Email Meter Enterprise Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview [Alternatives](https://www.softwareadvice.com/bi/email-meter-profile/alternatives/) # Email Meter Enterprise 2026: Benefits, Features & Pricing Wondering if Email Meter Enterprise is right for your organization? Our Email Management Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pricing and Plans - Features - Integrations - User Reviews ## Overview Email Meter Enterprise 4.8 [(20)](https://www.softwareadvice.com/bi/email-meter-profile/#reviews) Pricing Starting at $19.00 per month ### About Email Meter Enterprise Email Meter is the email analytics platform for Google Workspace and Microsoft 365 teams. It's built for the people accountable for how their team handles email — Customer Success leaders, Operations Directors, and IT Managers running customer-facing teams. It is not an email marketing tool, a helpdesk, or a CRM. Email Meter is the analytics layer that sits on top of the inboxes your team already uses, measuring email response times, SLA compliance, shared mailbox performance, and team productivity — without ever accessing the content of an email. Questions Email Meter helps you answer: - How fast does my team respond to customers, and are we meeting our SLAs? - Who is overloaded, and who has capacity? - Which shared mailbox or team is slowest? - Which client accounts are at risk because response times are slipping? Who it's for: If your team works out of shared inboxes like support@ or sales@, the hard part isn't sending email — it's knowing how fast you reply, who's overloaded, and whether you're meeting the response times your customers expect. - Customer Success and support teams track how quickly they respond to clients, monitor SLA adherence per client or tier, and catch d... eclining response times before they turn into churn. - Operations leaders benchmark team performance, balance workloads, and generate automated reports for leadership and clients. - IT Managers deploy at the domain level with granular permissions, SAML 2.0 & SSO, and audit-ready security. Real results: Payday HCM's customer support team used Email Meter to gain visibility across 5 shared mailboxes and cut response times by 71% — from 5 hours to under 2 — while handling 200+ customer emails a day. As Operations Manager Lisa Reynolds put it: "Without Email Meter, you're just guessing." Is Email Meter right for you? It's a strong fit if your team runs on Google Workspace or Microsoft 365, email is critical to your customer-facing work, and you want analytics without changing how your team works or adopting a new platform. It's not the right fit if you need to send emails or run campaigns, want a helpdesk ticketing system, or are looking for a CRM — Email Meter is analytics-only and works alongside those tools rather than replacing them. Getting started: Connection takes minutes via OAuth at the domain level — no extensions, no training, no workflow change. Start with a free plan and see your team's baseline within minutes. Key capabilities: response time and first-response tracking across shared mailboxes, Google Groups, Microsoft 365 Groups, Exchange Online, and distribution lists; SLA management with business-hours calculation and real-time breach alerts; AI-powered sentiment analysis for tone and urgency; custom dashboards with drag-and-drop widgets and flexible date ranges; up to 2 years of historical data (unlimited on enterprise); and a native BigQuery connector for BI. Security: Email Meter never reads, processes, or stores the body or attachments of emails. It is GDPR ready, ISO 27001 certified, SOC 2 Type 2 compliant, Verified by Google, and audited yearly by an independent third party. Support: every plan includes onboarding help and access to our team; enterprise customers get a dedicated Customer Success Manager and personalized onboarding. Trusted by 10,000+ teams including Carrefour, Avery Dennison, and Fujifilm. Get started at emailmeter.com. Wondering if Email Meter Enterprise is right for your organization? Our Email Management Software selection experts can help you in 15 minutes or less. ## Email Meter Enterprise User Interface ## Popular Email Meter Enterprise Alternatives Main Product Email Meter Enterprise 4.8 [(20)](https://www.softwareadvice.com/bi/email-meter-profile/#reviews) Ratings Breakdown - 4.75Ease of use - 4.75Value for money - 5.0Customer support - 4.35Functionality Pricing Starting at $19.00 per month Get Price Alternative Product [Mailchimp](https://www.softwareadvice.com/crm/mailchimp-profile/) 4.5 [(17625)](https://www.softwareadvice.com/crm/mailchimp-profile/reviews/) Ratings Breakdown - 4.38Ease of use - 4.36Value for money - 4.17Customer support - 4.36Functionality Pricing Starting at $13.00 per month Get Price Alternative Product [Brevo](https://www.softwareadvice.com/scheduling/brevo-profile/) 4.6 [(3472)](https://www.softwareadvice.com/scheduling/brevo-profile/reviews/) Ratings Breakdown - 4.56Ease of use - 4.49Value for money - 4.52Customer support - 4.49Functionality Pricing Starting at $9.00 per month Get Price Alternative Product [ActiveCampaign](https://www.softwareadvice.com/crm/activecampaign-profile/) 4.6 [(2561)](https://www.softwareadvice.com/crm/activecampaign-profile/reviews/) Ratings Breakdown - 4.24Ease of use - 4.34Value for money - 4.39Customer support - 4.46Functionality Pricing Starting at $15.00 per month Get Price Alternative Product [Missive](https://www.softwareadvice.com/voip/missive-profile/) 4.9 [(184)](https://www.softwareadvice.com/voip/missive-profile/reviews/) Ratings Breakdown - 4.76Ease of use - 4.66Value for money - 4.74Customer support - 4.70Functionality Pricing Starting at $18.00 per month Get Price Alternative Product [LiveAgent](https://www.softwareadvice.com/crm/liveagent-profile/) 4.7 [(1787)](https://www.softwareadvice.com/crm/liveagent-profile/reviews/) Ratings Breakdown - 4.57Ease of use - 4.64Value for money - 4.69Customer support - 4.57Functionality Pricing Starting at $15.00 per month Get Price ## Email Meter Enterprise Pricing and Plans Starting price: $19.00 per month Free Trial Free Version Free $0.00 Plan includes: - General Email Statistics - Monthly & Weekly Reports - 10 Interactions - Data History - Single Sign-On (SSO) Plus $19.00 per user, per month Plan includes: - Monitor Up To 15 Mailboxes - Team Performance Reports - Manager Access - Custom Metrics - Custom Date Ranges - CSV Export - Advanced Filters - Goals - Alerts - Multiple Inboxes Custom Dashboard Pricing available upon request Plan includes: - Delegated Mailboxes - Customizable Dashboards - Custom Labels - Omnichannel Reporting - SLA Management - Domain-level Installation - Advanced Security Controls - Dedicated customer success manager - Personalized Onboarding - Custom roles and permissions Read More Confused about pricing? We've got you covered. Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ## Email Meter Enterprise Features - Popular features found in Email Management Alerts/Notifications Archiving & Retention Autoresponders Canned Responses Contact Management Data Recovery Email Marketing Email Monitoring Search/Filter Shared Inboxes Signature Management Spam Blocker - More features of Email Meter Enterprise Access Controls/Permissions Activity Dashboard Activity Tracking Ad hoc Reporting API Benchmarking CRM Customizable Reports Dashboard Data Import/Export Email Tracking Key Performance Indicators Monitoring Multiple User Accounts Performance Metrics Real-Time Data Real-Time Notifications Real-Time Reporting Reporting/Analytics Reporting & Statistics Response Management Role-Based Permissions Scorecards Third-Party Integrations Trend/Problem Indicators Widgets ## Email Meter Enterprise Integrations Tableau Integration rated undefined from -1 review Google Data Studio Integration rated undefined from -1 review Microsoft Power BI Integration rated undefined from -1 review Looker Integration rated undefined from -1 review Google Workspace Integration rated undefined from -1 review Slack Integration rated undefined from -1 review See all 7 integrations ## Email Meter Enterprise User Reviews Overall Rating 4.8 Ratings Breakdown 5 75% 4 25% 3 0% 2 0% 1 0% Secondary Ratings Ease of Use 4.8 Value for money 4.8 Customer support 5.0 Functionality 4.3 Have you used Email Meter Enterprise and would like to share your experience with others? NS Natalia S. Verified reviewer Philanthropy 2-10 employees Used monthly for more than 2 years Review source Reviewed August 2020 Get useful data, easily 5 My overall experience was great. When I had a question, the team was responsive, informative, and timely. The data was useful and allowed us to understand our email and business practices on a team and individual level. Ratings Breakdown 5 Ease of use 5 Customer support 5 Functionality Pros: What I liked best as the admin was being able to see my whole team's data side by side to see amount of emails for each person. The team and individuals had specific goals and the Email Meter data provided the metric. For example, we wanted to reduce internal email as a team and so we looked internal vs. external emails to understand how we were doing. Individuals had goals for increasing responsiveness, so we looked at and reply rates to see how quickly we were responding to clients. We were also able to see who each person was emailing the most to understand which clients we were interacting with more. Cons: The paid version has more features than the free version. I think in the free version we could only get a few months history. We switched to the paid version to get more features, which included having access to the full history. Read More DT Daniela T. Verified reviewer Computer Software 11-50 employees Used daily for less than 6 months Reviewed August 2021 Good tool! 4 It's been very good overall, especially every time I have contacted the CS team. Everyone is very open to feedback and it's good to feel heard. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 3 Functionality Pros: How easy it is to ready data. It's very approachable and not intimidating at all. It's very easy to read and captivating. Cons: The advanced filters: they are critical for us and unfortunately the workaround for saving this isn't good enough for us. I am looking forward to seeing an improvement in that sense! Reasons for switching to Email Meter Enterprise Invoicing problems - every month they'd cancel our DD and wipe our custom reports :') Vendor Response Hi Daniela, thank you for leaving a review! I'm glad to hear that you are happy with the product. I'm excited to share that we're currently developing a new filtering system that's not only easier to use but also introduces an easy way to save reports! Replied September 2021 Read More CC Chandler C. Verified reviewer Real Estate 2-10 employees Used weekly for less than 6 months Review source Reviewed August 2020 Simple solution to monitor email activity 5 Ratings Breakdown 5 Ease of use 5 Customer support 5 Functionality Pros: After installing, I turned it on and easily began monitoring and producing reports on email activity without any complication. Cons: I may be living in dreamland, but I wish I could monitor every user in my system for the same price. I also have delegated access of one inbox to many people. I wish I could idenitfy who was sending the emails out of the delegated account without additional fees. Read More BC Brian C. Verified reviewer Health, Wellness and Fitness 11-50 employees Used weekly for less than 6 months Reviewed August 2021 I'm so glad I found Emial Meter! 5 With Email Meter, we are able to have trackable KPIs for key team members and set realistic expectations for our team. It helps us stay on track and have better than average response time for those in our industry, of our business size and about of emails. Everyone I've interacted with on the Email Meter team has been a dream to work with and very helpful. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: Email Meter is a saving grace! It helps us track our Average Response Time and is truly helpful with managing the amount of emails we are sending and receiving. When it "feels" like we are getting more emails than usual, we now have the stats to back it up and to make sure our resources are going to the right places. It was fairly easy to set up and I love the fact that you can have "off hours" and you can filter out specific email addresses or subject lines from your reports if you wish. Cons: Setting up some of the filters took some time and concentration, but I was able to be successful with the help articles on the website. Reasons for choosing Email Meter Enterprise Mostly the great cost and that it really only did what I needed it to do which was to track my emails for me. Read More BK Bryce K. Verified reviewer Financial Services 51-200 employees Used monthly for less than 12 months Review source Reviewed December 2024 Great Idea for Certain Businesses 4 Pleasant and useful but mildly redundant Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 4 Functionality Pros: The user interface was strong, and the customer support was prompt. Cons: My team simply didn't find much use for it after a while. Read More CT Chris T. Verified reviewer Marketing and Advertising 201-500 employees Used weekly for less than 12 months Reviewed August 2021 Managers Love This Tool 5 When we went to remote work, we needed a tool that allowed a manager to see that emails were being sent and emails were being answered by our representatives. Using Email Meter allowed us to achieve oversight of this function of the job. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: Our managers really enjoy being able to monitor the volume if inbound and abound emails of shared inboxes as well as individual employee's inboxes. They also like seeing the response times of those emails. The tool really gives you insight into the workload of a particular employees inbox. Is one rep receiving 3 times the email volume than anohter rep? If so, there could be an issue. There are so many other features of this software that we have not used but know that they would add tremendous value. Cons: The one main issue is that it is a little difficult to distinguish unique inbound and outbound emails in the count. For example, you could have 50 outbound emails to one email in the day, and email meter would not say that it was to one unique email address but rather there were 50 outbounds emails. So it's a little difficult to guage the workoutput of an employee without know if they were 50 outbound email exchanges with one customer or 50 unique outbound emails with 50 unique inbound emails. Basically, is there one customer that is eating up a representatives time, or is a rep inflating their outbound email numbers. You can however, get this data from the raw data Email Meter provides. Vendor Response Hi Chris, I'm so happy that you are enjoying using the product, and thanks for sharing those common use cases. Thank you for the feedback regarding the inbound and outbound volumes. It's great that you are utilizing the Raw Data Export to find what you're looking for, but I want to remind you that the Sent/Received page in your dashboard can show you the breakdown of where each of your emails is coming from/going to. Replied September 2021 Read More ZD Zach D. Verified reviewer Mechanical or Industrial Engineering 201-500 employees Used daily for less than 12 months Review source Reviewed March 2020 Efficient, Personable, and Invaluable 4 Dwyer engaged Email Meter to provide a custom email routing solution and new analytics for our Customer Service team. They understood our urgency, flew from Spain to Michigan City, Indiana, and were able to build and implement a solution within a week. Additionally, they were able to quickly develop departmental interactive dashboards that give us insights across Dwyer that we could have never imagined. Three words to describe Email Meter would be efficient, personable, and invaluable. Ratings Breakdown 4 Ease of use 5 Value for money 5 Customer support 4 Functionality Pros: Before the software, I need to say that the people are the key here. They were able to learn about our entire business process and build solutions from the ground up. From a technical standpoint, everything is very easy to use, the email routing system met our needs, the dashboards blew us away, and they are going to teach us about how they build these dashboards as well. Not much to complain about abot at all. Cons: The only thing that we had problems with were some of the limitations that Google put on our email routing solution. That's not to the fault of Email Meter, though. Anything that was possible in the realm of Google was able to be built by Email Meter. The only other thing was not having detailed enough documentation for a bit. Reasons for switching to Email Meter Enterprise The Avaya email routing system would frequently crash and hinder our customer service agents from working. Read More JC Jessica C. Verified reviewer Real Estate 11-50 employees Used weekly for less than 12 months Review source Reviewed March 2022 Email Meter 5 User friendly, good support. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 3 Functionality Pros: The integration of email meter into our business was seamless and I have found it to be very user friendly. The data collected since having email meter has allowed us to set up staff KPI's around responses times etc and it works very well. Cons: I don't like that email meter cannot track emails sent from your phone as a lot of the emails I send I send on the road from my phone. Read More NS Nicole S. Verified reviewer Marketing and Advertising 51-200 employees Used weekly for less than 12 months Reviewed August 2021 Email Meter for Measuring Performance 5 Overall our Email Meter experience has been great, quick customer service, reliable platform and valuable insights. Ratings Breakdown 4 Ease of use 5 Value for money 5 Customer support 4 Functionality Pros: Email Meter gives the insights needed to manager a client facing team and invaluable insights into customer behavior that helps shape our client experience. Cons: The filtering can be problematic and time consuming. Reasons for choosing Email Meter Enterprise reliability and speed Reasons for switching to Email Meter Enterprise reliability and speed Vendor Response Hi Nicole, Thanks for sharing why you and your team love Email Meter! The feedback about the filters is really valuable to us, as we're always looking for ways to improve the user experience and increase user-friendliness. Replied September 2021 Read More BM Benjamin M. Verified reviewer Food & Beverages 51-200 employees Used weekly for less than 12 months Reviewed August 2021 Review 5 Great! Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: It's really easy to use and I like it. ~ Cons: It's a little slow. I understand it's pull large amounts of data though. Vendor Response Hi Ben, glad to hear that you're liking the platform! Sorry to hear that you're experiencing slow load times, which can be attributed to the large amount of metrics in the dashboard along with the 2 years of past data that we provide. Our Engineering team is always working to improve our load times! Replied September 2021 Read More Showing 1 - 10 of 20 Reviews Load More Reviews ## Other Top Recommended Email Management Software [Paminga](https://www.softwareadvice.com/email-marketing/net-results-profile/) **4.6** (33) Recently recommended **6** times [Salesforce Marketing Cloud](https://www.softwareadvice.com/marketing/salesforce-socialcrm-profile/) **4.2** (530) Recently recommended **4** times [Mailchimp](https://www.softwareadvice.com/crm/mailchimp-profile/) **4.5** (17625) Recently recommended **0** times [Brevo](https://www.softwareadvice.com/scheduling/brevo-profile/) **4.6** (3472) Recently recommended **0** times Stuck Between Options? Our experts can help you compare Email Meter Enterprise with other top options, so you can find the best fit for your needs. ## See what companies are saying about Software Advice