The customer service experience is exceptional and I couldn't be more pleased with the decision to engage them for epayment. As the only vendor at the time which integrated with our Vertafore product I initially felt captive in selecting them, but they are a delight to work with and our customers love it as well!

This software could not be easier to use. The pricing makes it a no-brainer to offer epayment options to clients and the portal is very quickly set-up and customized.

I wish we would customize the skin or colors for our branding.

ePayPolicy is reliable and user friendly.

Getting payment receipts instantly. Payment portal is user friendly. Instruction is very clear.

Fees are expensive. Transaction limits are not show on website.

options to pay via cc or ACH, automatically sends receipt to customer.

ease of use. This is something that is user friendly.

Great no complaints. Love the ease this makes our customers be able to pay even on the go with their mobile device.

Easy to use and easy to learn. Great service and friendly servers. Easy to use website integration with a PayNow button and easy for customers to understand and impliment.

Lag time on e-checks being sufficient. If insured pays us with a e-check on policy that is cancelling that day, we either have to pay and risk that it is insufficient, or wait to make sure the payment is solvent and then pay it late or risk cancellation

We are able to close files faster without having to wait for paper checks to arrive in the mail.

ePayPolicy is such a user friendly software. I love that a customer and take care of a transaction in minutes and we don't have to wait for a paper check to arrive weeks later in the mail.

We've been using ePayPolicy for several years and we haven't had any bad experiences.

Absolutely pleased with it and the time that we save using it. The epay url for our clients that we can insert into emails is also a huge win.

Easy to use, clients appreciate the click to pay link we send via email, reporting is very easy to review and no issues whatsoever with the tool. Definitely no checks lost in the mail since launching use of the tool.

No negative feedback to provide. The tool works incredibly well.

ePay makes processing payments seamless for the staff and client's when sending a link for them to make their own payment. For us this was more expensive than our older service but well worth the price.

The system does move a bit slow when you are logged in to your main portal. But never on the payment processing side.

I am thankful for the option for me and my clients

Ease of use is great and quick and simple for clients to pay too

Changing accounts is cumbersome when I want my deposit account to change

Ease of use and customization. Our account representative suggested and set up our logo and company colors to coordinate with our brand. The "Pay now" button is simple to insert into your email signature line. The cost of Epay is lower than most other options, and their customer service is responsive and helpful. I receive email notifications when clients submit payments, and funds are typically received the next business day directly to our bank account.

Epay is a great payment platform, however the preset limits are a bit low for today's insurance premiums. It was a bit of a hassle to get those limits increased, BUT the customer service reps were amazing, very knowledgeable, and explained in detail the need for the lower limits so I was able to make an informed decision on raising the limits we were comfortable with.

Recommendation: I think you could innovate further. By allowing for a shortlink, or partnering with a someone like TinyURL. I typically take the link from the green E pay button, and shorten it. I then rename it, and text it directly to customers. This allows for a shortlink, with a specific link, this streamlines the process in which we can send customers invoices and adds a level of personalization. You go from having a link that is very long, to a very short link like this. TinyURL/customerpay341

The ability to integrate ePayPolicy directly into your CRM is a game changer. By doing so, it allowed our agency to innovate in many ways. Not only did the agency benefit from it, but our customers reap numerous benefits from it aswell. Thank you ePayPolicy!

This is a 5 star product, no complaints on our end, the only way it could be better, is if it were free!

ePay Policy has simplified the payment process from our clients and decreased our expenses compared to typical merchant processing fees

Our clients can easily access which has reduced our physical check processing by half and enhanced timeliness of payments!

The few errors we have had occur have been on the client side with input error; however, the transaction declines are appreciated.

Helped us with every aspect or customers payment plans and surprisingly our payments to companies and vendors. When I signed up in 2018, did not know that these were even a possibility. But boy do I like them.

Like the ease, the speed, the service and the friendliness of Epays employees.

Wish the lag time could be shorter on finding out if a Echeck is insufficent.

I couldn't be happier with my ePayPolicy experience, they truly have made doing business that much easier and I look forward to continuing to work with them for years to come.

Using ePayPolicy has taken the hassle out of collecting agency bill policy premiums and made the renewal process that much more streamlined.

The payment amount cap has created a few issues on larger accounts attempting to make their premium payments.

It's been a pretty good experience. We thought about switching to a different vendor for electronic payments because it integrates with our management system, but there weren't enough savings of time or money to make the change worthwhile.

It makes accepting electronic payments easy. We did not have the ability to take credit or debit cards prior to signing up for ePayPolicy, and it makes it easier to get paid.

I haven't been able to send payments to carriers through ePayPolicy, even though I know the feature is available. I can't find the carrier I need.

ePayPolicy is easy to use for both admins and payers. The interface is streamlined and simple to understand. Fees are very transparent.

I wish we could set up invoices with more than one payment amount option so people could select the amount which is required for their preferred installment plan. Also, most of our users don't remember that they can set up custom invoice links so they spend a lot of time typing out emails with instructions to send with the basic link. Maybe they don't feel like they are "allowed" to sign into our account or they just forget that it's an option? Better training on that feature would be helpful.

Fantastic program and user friendly. Love that its user friendly for insured's as well.

Ease of use, quick response, quick turnaround.

credit card fee increases were a little excessive all at once

What you see is what you get! It is easy to use from the agent side as well as the end user!

It does not integrate with our agency management system.

We have used ePayPolicy for years and have nothing but good things to say. It has helped facilitate our large growth as all payments can just be done online and there is no waiting for checks in the mail.

Simplicity of the payment site and the ease of sending the link to clients

The admin site is quite slow, but it does its job.

online only i am not that big of a fan on the price

price is not very good and it takes too long to process

Ease of working with the system and company reps

If using a credit/debit cardd the transaction fee is on the high side

I use ePayPolicy to process payments daily for our insureds. It makes my job easier knowing i can email the clients their receipts directly from the portal.

Processing and fess are clear in an easily articulated interface.

I wish there were a way to send the processing receipt to multiple emails.

Highly positive experience, love working with ePay.

I have loved using ePay policy ever since I heard about it on a podcast years ago. I started my own Youtube channel and always recommend it to other agents/agencies out there!

Speed of getting money into bank account is sometimes slower than I would like

WONDERFUL I RECCOMEND IT TO EVERYONE AND MOST INSURANCE WHOLESALERS USE EPAY

QUICK AND EASY PROCESS TO COLLECT PAYMENTS FROM CUSTOMERS.

THE TIMEFRAME ON HAVING THE MONIES DEPOSITED INTO BANK ACCOUNT. TAKES A BIT OF TIME TO RECEIEVE MONIES.

It's been very helpful in so many ways. I get notified when a payment is made. Also when a batch is taken out.

It helps with our customers that can't come into the office to make payments.

The fees on credit/debit card fees would be my least thing I like about it.

SO FAR SO GOOD, I LIKE HOW EASY IT'S BEEN FOR OUR TEAM TO USE IT.

SUPER EASY TO USE IS THE BIGGEST TAKE AWAY FOR OUR AGENCY

THE FEES ON CC I THINK THEY SHOULD BE CAPPED IF POSSIBLE