All Factorial Reviews

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Alberto

Verified reviewer

E-Learning, 51-200 employees

Used weekly for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed August 2020

Definitely a good tool for upcoming businesses

PROS

Support team, easy to use... I think FactorialHR hasn't thousands of functionalities, but those that are included just do the job. Price per user and functionality is definitely a great value.

CONS

It lacks some automation flows but since they implemented integration with Zapier it's almost solved.

Megan

Marketing and Advertising, 51-200 employees

Used daily for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed January 2021

Easy to use, nice user interface

It has only been a short period but so far the service has been excellent and we are happy with the product in general. It is still quite simple and some complexity needs to be added regarding historical data and the employee journey but this feedback has been shared and is being actioned.

PROS

The day-to-day operational features are easy for users and administrators. Eg. clock-in, time off, employee directory, org chart, viewing and sharing documents, announcements, etc.

CONS

The product is still in its early stages. It needs more depth regarding employee historical data (eg. changes of position and manager). The reporting could be a bit more automated but the Customer Success team has been very useful to guide regarding any doubts.

Reasons for switching to Factorial

Bamboo is a product built with the US in mind. It allowed us some customization but not as much as we would have liked. It is also quite expensive and many things that we considered to be basic are added features.

Alireza

Information Technology and Services, 11-50 employees

Used daily for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

3

EASE OF USE

3

VALUE FOR MONEY

3

CUSTOMER SUPPORT

5

FUNCTIONALITY

3

Reviewed January 2024

Half Baked Features but worth the money

PROS

It has a great UI and its fairly easy to setup support was really great

CONS

Most of modules lacks enough features and there useless features that just confuses you

Reason for choosing Factorial

rippling seems a bit complicated for small companies and Connecteam doesnt have HR modules i wanted

Lilian

Information Technology and Services, 201-500 employees

Used weekly for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed August 2020

Very happy with the functionalities we need

PROS

We use Factorial for Time tracking holiday compensation & tracking Team availability & holiday schedules Office information Those features we are using are working very well and are very easy to use, as an end-user but also on the administration part. Using a cloud-based solution is definitively the best approach.

CONS

We have seen some periods where the application was out-of -service We need to be able to add hours of holidays (for compensation of extra-hours) and the product is limiting us to half-days

Reason for choosing Factorial

Easy to set-up Easy to contact Sales Rep Easy to test the tool for a certain period of time

Marek

Financial Services, 11-50 employees

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

5

FUNCTIONALITY

5

Reviewed June 2023

Factorial REVIEW

The software proved to be a reliable and user-friendly solution for HR management. Its comprehensive features provided valuable tools for handling various HR tasks efficiently. From managing employee data and leave requests to facilitating performance evaluations and document storage, Factorial offered a holistic approach to HR processes.

PROS

There were several aspects of Factorial that I found particularly appealing. One of the things I liked most was its comprehensive HR management features. Factorial offered a wide range of functionalities, including employee onboarding, time-off management, document management, and performance evaluations. This all-in-one platform made it convenient for businesses to centralize their HR processes and streamline their operations. Additionally, I appreciated the user-friendly interface and intuitive navigation of the software, which made it easy to navigate and utilize its various features.

CONS

There were a few aspects of Factorial that I found less favorable. One area that I liked least was the limited customization options. While the software provided a solid foundation for HR management, there were certain aspects that couldn't be customized according to specific business needs. This lack of flexibility might be a drawback for organizations requiring highly tailored HR processes or unique workflows. Offering more customization options would have allowed for a more personalized experience for different businesses.

Denisse

Marketing and Advertising, 51-200 employees

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed August 2020

Factorial for our changing process

We use to make the payrolls with a company and for me this process was terrible, was that time of the month when i really not wanted to be on. Now all this process is really easy and the communication with payroll staff is vry clear and fluid so any doubt it´s solved at the moment.

PROS

What we like the most was how easy is understand the platform and used. There´s no one who can not be able to find what they need or registered in the platform. How easily is complete the payroll process and how attent are the payroll staff. That i can use the platform for more than just one use, as example: payroll, recruitment, as documentary, to share documents with the employees, etc...

CONS

What i like least is that in the lead product that i think is the payroll i mis some usabilities as do changes directly in the payroll when are ready, like last minute changes that make the process return to scratch. Will be more easy if i can do it online. I really miss create differents document folders. I think that right now you have it but it´s a differente package.

Reason for choosing Factorial

In general the platform was more easy to use, more "pretty" and more balance between price and quality.

Maiari

Information Technology and Services, 11-50 employees

Used daily for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed August 2020

Factorial for IT

The "problem" that this has solved is abiding by the Spanish law implemented last year for employees to clock in daily working hours. If we get an inspection, thanks to Factorial, we Will not have any problems. It is also easy for our travelling consultants to clock in wherever they may be worldwide.

PROS

It is easy to use and as the administrator it is easy for me to see if employees are clocking in their hours and chase them if they are not. Also if one forgets to clock in one day it is easy to fill in the hours afterwards. I believe the payslips and time off work well (from a friend who uses it in his company) but we have our own system internally so I do not use this personally. Also when I have had an issue client services get back to me very quickly.

CONS

Can´t think of anything that I do not like about it.

Reason for choosing Factorial

When we had to clock in hours by law I asked one of our consultants to find something for me in internet and set it up. The main reason was that it was free to try out and I continued once we had to pay for it (which makes sense).

Sophie Paige

Hospitality, 51-200 employees

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed August 2020

Organising and bringing team together!

Every part of the process has been great: The onboarding, support and the constant available videos, articles and content really prove that Factorial are the best in the sector!

PROS

What I like most about Factorial is obviously how user friendly it is for our employees, our team managers and ourselves as administrators. This is not only useful for organising fair time off for holidays but it also allows team members to check in on who and when fellow colleagues are here - therefore helping them plan projects etc. The social side: making visible different events on the dashboard such as team outings, birthdays, events etc..

CONS

How we currently are using Factorial, all the features are apt for us.

Joana

Cosmetics, 2-10 employees

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

3

VALUE FOR MONEY

2

CUSTOMER SUPPORT

1

FUNCTIONALITY

5

Reviewed April 2022

Terrible customer service

PROS

A lot of features and options for HR management.

CONS

Factorial has a lot of features and options, however it is very hard to use and implement. The customer service is one of the worst I have ever encountered: they simply do not reply to anything. It was very hard to schedule a meeting with their sales team in order to get a proposal to start working with them. That was almost 3 months ago and I still did not receive the proposal. Also, they have good features, but it is hard to implement and start working, and since customer service is so bad, I'm not even sure how we'd set them up.

Reason for choosing Factorial

We didn't.

Anonymous

11-50 employees

Used daily for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed February 2023

Very good compared to others

PROS

One of the functionality select the most is the time tracking. In Spain, it is mandatory by law to keep a daily track of attendance of all employees.With factorial, it is very easy to clock in and out with riyal times, and not some predefined timeslots.

CONS

I did not find it very easy to integrate factorial with other tools to control all the resources, like action plans, trainings, and so on.

Anonymous

51-200 employees

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

5

Reviewed August 2020

Administración HR para todos los niveles

Utilizamos FactorialHR sobretodo para el control de vacaciones, fichajes y firma de documentación con empleados y estamos en estudio para la implementación de gastos que ofrece para liberar el único proceso interno que nos queda en papel.

PROS

La herramienta es muy fácil de utilizar. No se requieren grandes conocimientos de IT para desplegarla y, sobre todo, a nivel de usuario es muy intuitiva por lo que cualquiera puede utilizarla. Su constante evolución y mejoras que van incorporando, ayuda bastante en la gestión del día día. Independientemente del plan que se tenga, escuchan las necesidades de sus clientes para mejorar e implementar nuevas funcionalidades.

CONS

El sistema de fichaje aun le falta alguna mejora, como notificaciones tanto por correo como por app en inicio de jornada laboral en un rango horario y notificación en la final de horario. El los útlimos meses hemos detectado varias caídas, si que es cierto que no es una app core de negocio pero sí que los usuarios se molestan de vez en cuando. La gestión de incidencias es un poco caótico puesto que a veces recibo primero la respuesta del técnico y horas más tarde un correo de apertura del caso con lo que presta a confusión ya veces no sabes si has abierto el ticket hasta que te responden. Eso sí, son muy rápidos en dar respuesta por lo que realmente es más una apunte que una queja.

Reasons for switching to Factorial

Necesitábamos implementar el control horario por lo que estuvimos evaluando varios productos

User Profile

Jose Luis

Verified reviewer

Food & Beverages, 51-200 employees

Used daily for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed July 2022

Excelente software para RRHH

Excelente desde el momento en que te pones en contacto hasta que finalmente se implanta el software. Es un producto redondo desde el inicio. Excelente grupo de personas y atención de 10.

PROS

La parte más interesante para nosotros ha sido la parte de informes. Muy bien trabajados y con capacidad de hacer modelos ad hoc

CONS

Tiene todo lo que nosotros consideramos necesario para el departamento. Llevamos también poco tiempo, hasta ahora todo correcto.

Reason for choosing Factorial

Porque cumplía con TODO lo que necesitábamos en el momento de la implantación.

Reasons for switching to Factorial

Por el volumen de trabajo que resultaba llevarlo todo en una hoja de excel y además por profesionalizar de una forma ágil e intuitivo sobre todo de cara al trabajador. La facilidad de obtener datos analíticos con los informes de una forma sencilla y evitar horas con el trabajo de excel.

Laura

Computer Software, 51-200 employees

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

3

EASE OF USE

3

VALUE FOR MONEY

3

CUSTOMER SUPPORT

3

FUNCTIONALITY

4

Reviewed August 2020

Recomendable por la centralización de la información

Es más fácil gestionar la información (saber quién está fuera, tener acceso a las nóminas).

PROS

La centralización de la información, la gestión de las vacaciones. Es bastante intuitivo para los usuarios (como admin alguna vez he tenido problemas).

CONS

Al final el software es el canal de comunicación, por lo que los procesos siguen teniendo los mismos timinigs que si trabajásemos con una gestoría. Por otro lado, normalmente tengo que revisar tanto los contratos como las nóminas, ya que ha habido errores varias veces.

Reason for choosing Factorial

Porque teníamos integrado el sistema de retribución flexible y, para ser honestos, no nos gustó su estilo de venta cuando superion que estábamos contemplando otros productos como el vuestro.

Guilherme

Program Development, 11-50 employees

Used daily for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed March 2023

Implantação da Factorial

É uma plataforma que nos ajuda muito no comprtilhemnto de informações, controle de frequência, viagens, gestão de documentos, tarefas, vários tipos de ausência e dentre outras funcionalidades.

PROS

Gestão de ausência, gestão de documentos , controle de frequência, tarefas e dentre outras funcionalidades.

CONS

Os relatórios achei um pouco confuso, havia sugerido uma melhoria na comunidade.

Reason for choosing Factorial

Devido a negociação comercial e relacionamento estreito com as partes.

Anonymous

2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

3

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed February 2023

Bastante completo para la gestión de los recursos humanos

PROS

Lo fácil e intuitivo que es de manejar, además de una interfaz muy amena y una aplicación móvil muy completa. Nos hemos cambiado para tener todo en un único programa.

CONS

No hay nada que me disguste. Está muy completo. Creemos que ha sido un acierto la implantación que hemos hecho.

Reasons for switching to Factorial

Por tratar de agrupar más aplicaciones en un solo programa

Amaya

Civic & Social Organization, 11-50 employees

Used daily for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed September 2021

Nos ha cambiado la vida!

Sobre todo es un ahorro de tiempo y una optimización de los procesos. Por ejemplo con la firma de las nóminas, que nosotros necesitamos para la justificación de subvenciones, hemos ahorrado tiempo y recursos. También con la firma de los contratos, el que una persona pueda rellenar sus propios datos al incorporarse o al cambiar los datos, también hace que se produzcan menos errores.

PROS

Lo mejor es lo intuitivo que es la herramienta. Ha sido muy bien aceptada por todas las colaboradoras y estamos viendo que es un gran ahorro de tiempo en los procesos y en la gestión administrativa de los recursos humanos, que al ser una fundación en crecimiento, cada vez se complicaba más

CONS

De momento no echo nada en falta, cubre todas nuestras expectativas de sobra. Y todos nuestros procesos relacionados con los recursos humanos están integrados en la herramienta.

Reason for choosing Factorial

Porque compañeros del sector fundacional me lo recomendaron, y por su generosa política de RSC, al hacernos un precio especial para el Tercer Sector

Daniele

Real Estate, 501-1,000 employees

Used weekly for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed October 2022

All rounded and good HR system

overall it's the best HR system we had so far, and i would recomend it to anyone who don't know how to manage his employees

PROS

From the customer side the tool is very easy to use, the interface guide the operations needed to do and it can also be used to create companies surveys

CONS

the surveys could be more fine tuned, currently the feature is a nice to have but should be improved to be more scalable

Reasons for switching to Factorial

Personio lacked the possibility to manage holydays properrly

Francesc

Computer Software, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

3

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed June 2021

Automatización, transparencia y consenso

Estamos muy satisfechos con la solución, gusta por igual a gestores como a usuarios, en ambos lados los procesos son muy sencillos y transparentes.

PROS

La complicada gestión de ausencias, turnos, vacaciones, calendarios se convierten en procesos muy sencillos, tanto para el departamento de RRHH, responsables de departamento y los propios trabajadores. Gestión siempre simple y adaptable a la forma de trabajar de la empresa. La gestión de múltiples oficinas con distintos calendarios es sencillísima. Con muy poco esfuerzo de configuración la solución es operativa de forma casi inmediata.

CONS

Con el tiempo se han ido añadiendo funcionalidades para permitir una mayor granularidad en las ausencias, no siempre nos sirve un dia entero o medio dia, puede interesar gestionar por horas. También nos hemos encontrado con la necesidad de crear permisos de paternidad/maternidad que se disfrutan a media jornada, no hay una forma de crearlos en bloque, así que acabamos marcando como ausencia a día completo. Sería también interesante poder mostrar las solicitudes no aprobadas en el calendario de grupo de cara a poder coordinar peticiones de vacaciones en un equipo donde es necesario evitar que se solapen. Acabamos haciendo la gestión de no concurrencia de forma "manual" previamente fuera de la aplicación.

Reason for choosing Factorial

Cumplía con las premisas de simplicidad en procesos y fácil implantación. Entonces disponía de una versión gratuita que ayudó también mucho en la primera toma de decisión.

Javier

Food & Beverages, 51-200 employees

Used weekly for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed August 2020

La forma más fácil de realizar la gestión administrativa de RRHH

Muy buena, lo llevamos usando años y tanto en la dirección como en el equipo están muy contentos, sobre todo en la contabilización de los días de vacaciones.

PROS

En Lola Market lo usamos para gestionar el calendario de vacaciones, para eso es perfecto! para el tracking del control horario y usarlo como sistema de performance reviews le queda trabajo por delante.

CONS

El tracking del control horario, se hace muy tosco tener que hacerlo día a día. Igual algún tipo de extensión para Sack o de navegador que te recuerde hacer el checkin en lugar de hacerlo entrando a la plataforma mejoraría el uso.

Reasons for switching to Factorial

Se hacía inmanejable.

Daniel

Hospitality, 51-200 employees

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

5

Reviewed August 2020

sencillo de implementar y de utilizar

La forma que tiene factorial de gestionar las ausencias, vacaciones o el simple hecho de informar de los cumpleaños de los compañeros es ya una ventaja respecto a los antiguos ficheros excels o documentos de seguimiento que no todo el mundo utilizaba como es debido. Ahora se añade la función de fichar, y poco a poco se van añadiendo más funciones.

PROS

Cuando se implementan nuevas herramientas que serán utilizadas por muchos talentos es necesario que su utilización sea lo más sencilla posible. Creo que factorial destaca en este área. Además que es una herramienta que ha ido evolucionando con mejoras y nuevas funciones a lo largo del tiempo

CONS

Inicialmente era gratuita, y posteriormente de pago.

Reason for choosing Factorial

por su precio (entonces era gratuito), y porque otros competidores eran más complicados de implementar o tenían muhas funciones que no nos eran necesarias.

User Profile

Domingo Antonio

Verified reviewer

Marketing and Advertising, 1 employee

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

3

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed May 2023

Simplifying my people management

It has made scheduling my employees and managing their attendance so much easier. The platform is very easy to use, and I really like the functionality of notifying my employees when there are changes to their schedule.

PROS

What I liked the most is how easy it is to create and edit shift schedules for my employees. Also, real-time shift change notifications are a big plus.

CONS

The only thing I want to mention is that I would like to see more integration options with other programs and tools, but overall I am satisfied with what they offer.

User Profile

Limuel

Verified reviewer

Marketing and Advertising, 501-1,000 employees

Used daily for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

4

FUNCTIONALITY

5

Reviewed March 2023

An excellent application to monitor and record your work hours

PROS

Factorial's mobile application provides employees with the ability to manage their work hour through a user-friendly interface. With this app, It's easy to start and stop you clock when necessary, request time off or vacation, and review your previous clock-in records.

CONS

It would be incredibly beneficial to have the option to modify previously requested time off days. This feature would allow individual to correct any errors or make changes in advance of the reviewer's evaluation.

Guillermo

Events Services, 51-200 employees

Used weekly for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed August 2020

Easy to use and reliable

PROS

Very easy to use, good UI/UX, very clear with permissions, easy to roll out.

CONS

Nothing to say here.

David

Telecommunications, 51-200 employees

Used daily for less than 6 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed March 2018

This is an excellent software to get HR organized.

This software is easy to get started and is great for getting teams organized.

PROS

This software is great for getting HR setup and organized. It is easy to use and covers all of the basics and then some.

CONS

The one thing I would have liked is a page for Notes or personal remarks. Also a portion for performance reviews and/or appraisals.

Anonymous

2-10 employees

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

3

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed February 2023

excellent

great, helped me a lot with my time.

PROS

It helps me to better organize my time with my day to day life.

CONS

I don't have anything like that that I like less.

Reason for choosing Factorial

for being a well-rated app.

Showing 1 - 25 of 252 Reviews