All Geckoboard Reviews

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Esa

Verified reviewer

Computer Software, 11-50 employees

Used daily for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed January 2018

Chat-based customer support second to none - friendly and inviting app

Stellar customer support, easy to use user interface, a lot of support for 3rd party analytics apps. App that keeps getting more features - app is alive development-wise and trustworthy.

PROS

I believe the best aspect of the app is the in-browser chat support. I've received so much support and suggestions and advice from them that I've never experienced such prompt and helpful customer support before with any app. I've been asked to check out new features in a demo, too, which was wonderful - after a few months, the features in the demo were added to the app itself. I feel like there is a good reason to reach out to the customer support team and ask for features, as they seem open to them - this is not a company run by shark-like salesmen/saleswomen, but a developer-led company - where things that are difficult to do are eventually made easier to accomplish, and so on. I've received such stellar customer support from people and all others that I'm really quite awed. You're doing very, very well. I know Geckoboard will keep on becoming a better app, little by little, and that is a good feeling to have.

CONS

There are limitations to Geckoboard - I might not always be able to find a solution that suits me the best way - there are always some ways to improve the workflow - but the way the customer support listens to use and implements features or provides help pretty much negates any cons I might have with it. One thing maybe is that I'm not able to "park" a dashboard so that it's settings are kept safe even though I have downgraded from two dashboards to one dashboard. And another is that there is no way to select multiple objects and copy them to another dashboard quickly. But my experience overall has been that if I ask for something, and it's not there, it might get implemented in the future. Another thing is that I was getting errors from MixPanel, but was not able to see what the error was - this is another thing that can be improved from Geckoboard aspect, it's not a con it's just a missing feature that could be implemented in the future.

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Mizanur Rahman

Verified reviewer

Marketing and Advertising, 2-10 employees

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

4

FUNCTIONALITY

5

Reviewed February 2023

Easy dashboard solution.

The experience with Geckoboard will depend on an organization's specific needs and requirements, and it is recommended to carefully evaluate the tool to determine if it is a good fit for their data visualization needs. The ease of use and customization options, make it simple to create visually appealing and informative dashboards. Real-time updates and integration with multiple data sources are also highly valued features.Geckoboard can be expensive compared to other dashboard tools, and that it may have limited data storage capacity and data manipulation features.

PROS

It is possible to create dashboards that automatically refresh. The people in the office love it because they don't have to look for a report in our CRM. The people in the warehouse don't have access to a computer so they love it. It keeps them on task and allows them to plan.

CONS

Some of the integrations do not have enough support. We're working on the documentation for pushing our own data in, but it's a little hit-and-miss, but it seems to be going ok.

Kristian

Marketing and Advertising, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

3

EASE OF USE

5

VALUE FOR MONEY

3

CUSTOMER SUPPORT

5

FUNCTIONALITY

3

Reviewed December 2022

We have used Geckoboard and its good, but lack some connectors. More connectors to Office365 thanks

Good, Always very helpful support. For now we are not use it, but we will use it again if there are more connectors to Office365, The platform we use a lot

PROS

Easy to use and looking good without lot of Work. Give it 10 min and you are up and running. And some days if you want to use more advance features.

CONS

More connectors and also lack of custom data to extract. But I think its not only a Geckobord problem. Its lack of API information from the sources?

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Dan

Verified reviewer

Hospital & Health Care, 201-500 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed June 2022

Easy and Simple for our SME

Ye always been a solid bit of kit for us. Would recommend to anyone trying to build consitency and project business performance.

PROS

It's really easy for us to project those key metrics that run our business. We are by no means tech guys and it's the spearhead data that helps managers continually improve

CONS

On the roadmap but duplicating dashboards would have been helpful early days. Some of the widget creation is a bit repetitive especially of data moves in an excel spreadsheet. Minor moan! For us as well we could do with a data connection to Zoho.

Vendor Response

Hi Dan, Thanks so much for your review - really appreciated. Absolutely get the need for duplicating dashboards, it's very much on our radar. We've shared your other comments around widget creation from a spreadsheet and the need for Zoho with our product team for consideration. Thanks again :)

Replied June 2022

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Danny

Verified reviewer

Retail, 51-200 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed June 2022

Geckoboard is a great product, giving easy access to important metrics within our organisation.

PROS

Geckoboard creates a place that anyone from within our company, can review all our company metrics we regard as important. Making things very transparent for any employee. Deployment and adding components is really easy, integrating with almost all of our tech stack which makes Geckoboard the one place where we get to view metrics, which are usually spread across various platforms.

CONS

I don't have many con's to mention, but if there was one it would be great to be able to change the color of each component.

Vendor Response

Hi Danny, Thanks so much for your review - it's really appreciated. We've shared your comment around the colors with our design team for their consideration. Thanks again!

Replied June 2022

User Profile

Matt

Verified reviewer

Retail, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed June 2022

Amazing visualization tool for KPIs

I have used Geckoboard for several years now and within different companies. I have always found it incredibly useful and beneficial within each company I have implemented it.

PROS

I love how easy and quick it was to integrate with our existing platforms and CRM The support is second to none. I have always found it pleasent and informative when reaching out to the team.

CONS

I think some additional customization options that allow further digging into specific data but it's not hard to work around it and the dashboards allow plenty of room.

Vendor Response

Thanks for this Matt, really appreciate your review. We've shared your feedback about customization and being able to dig into specific data so it's on our Product team's radar!

Replied June 2022

User Profile

Jonathan

Verified reviewer

Marketing and Advertising, 11-50 employees

Used daily for less than 6 months

Review Source: Capterra

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed June 2022

A clearer picture of your business

- Topline information summarised in an instant - Live sales tracking - Able to compare week-on-week data - Forecasting

PROS

Geckoboard is super easy to use. Thanks to its integration with several APIs, it is an extremely powerful SAAS software that can really help any business gain a deeper understanding of their business in only. few steps - be it through website performance and analytics tools, through to sales tracking with visual summaries. This is now the second company I've introduced Geckoboard to and I could not be happier!

CONS

I think the fact that spreadsheets lose their formatting in the integration process can be problematic and confusing for the user at first. The spreadsheets are definitely harder to navigate when you are setting up the cells Geckoboard needs to be navigating somewhere. Also a better Instagram connection is needed, although I understand that is down to Meta.

Reason for choosing Geckoboard

Used it in my previous job to great success!

Vendor Response

Thanks so much for your review Jonathan. We're always keen to hear about your experiences with our integrations and spreadsheets, in particular, is one we continually work on. I've passed your comments over to the Product team to review. Thanks!

Replied June 2022

Ken

Construction, 51-200 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

4

EASE OF USE

3

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

2

Reviewed September 2023

GECKO Sales

keeping the sales guys & GM's aware of where they are .

PROS

The automatic update and the sharred link

CONS

Setting up the data in monthly & Yearly has been difficult using excel.

Reason for choosing Geckoboard

Easier to get started with and the shared link is nice.

User Profile

Stephen

Verified reviewer

Machinery, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed June 2022

Fantastic tool to anyone that manages a business

I love Geckoboard. Its helped me manage the business with so much ease. I only need to glance at the screen I have hanging on the wall to know the health of the business and customer demands.

PROS

Easy or implementation and use. Once its set up you can forget about it. It will run itself

CONS

It was easy to integrate. You will be fine if you have basic/intermediate computer skills.

Vendor Response

Thanks so much for this lovely review Stephen!

Replied June 2022

User Profile

Daniel

Verified reviewer

Insurance, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed June 2022

Good product

Allowed us to easily visualize our performance.

PROS

Easy to set up, cost effective and goof support team

CONS

Some modules can take a bit of time to load but not sure if this is on Geckoboard's side

Vendor Response

Thanks for your review Daniel - we really appreciate it. We'd be keen to know which modules are taking longer to load, please drop us an email at support@geckoboard.com so we can look into this for you. Thanks again!

Replied June 2022

Fernanda

Financial Services, 51-200 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed June 2022

Peace of mind for Customer Support leads!

PROS

As a Customer Support lead, Geckoboard has helped me keep an eye on our metrics and quickly recognize when things are going well or not great. Their integration with Slack is life-changing! It helps us make sure were are on track with our OKRs. Our Geckoboard dashboards are a huge part of our daily life. I can't recommend it enough!! Also, their support team is STELLAR! ⭐️

CONS

I feel like there are some small quality of live features that are missing, but nothing that's a deal breaker.

Vendor Response

Thanks so much for this review Fernanda. We're so glad you find the Slack integration so helpful, it's been a game changer lots of customers. Feel free to get in touch about the more specific live features you'd like to see and we'd be happy to share these with our Product team for review. Thanks again!

Replied June 2022

Vaughn

Construction, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

FUNCTIONALITY

5

Reviewed April 2023

Had an immediate impact on our sales figures

PROS

We have this up on a large screen in each of our offices and every minute of every day you can see exactly where you are against your targets. All staff from Sales reps to dispatchers were motivated by this and we saw an immediate impact on our sales figures and awareness in the team!

CONS

We would like this to be able to connect to other systems that we use currently without having to go through API connections as we are not very technologically minded!

Jakub

Renewables & Environment, 2-10 employees

Used daily for less than 6 months

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed March 2023

Data decisions booster, great for startups

PROS

Simple, straightforward, easy to use data visualization tool worth the money. Great looking widgets make it simple to keep track of anything you need. With refresh rate of 3 minutes you cannot miss a thing.

CONS

The tool comes with limited functionality that will grow in the future I believe. Dashboards could be a little more spacious to allow even more data to be displayed.

Anonymous

2-10 employees

Used daily for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

2

CUSTOMER SUPPORT

3

FUNCTIONALITY

4

Reviewed September 2018

Expensive, but good tool

Geckoboard makes your data pretty and can be put on a screen. Very easy to use, but also comes with a price.

PROS

Geckoboard makes it fairly easy for developers to connect database data with a good looking dashboard. The dashboard has the features that are needed, and it even has a pre-made set of graphics that you can use to visualize your data.

CONS

The price is high for this type of tool. Mixpanel and other similar data tools have similar dashboards, which are agree not at pretty as Geckoboard, but they have the same functionality.

Anonymous

11-50 employees

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

5

FUNCTIONALITY

2

Reviewed November 2018

5-minute setup, but needs more filters

If you have TVs or monitors on your wall, you've already made an investment to get data in front of your team. Geckoboard is a great way to do this. It isn't perfect yet, but is still the easiest tool I've used to get data up quickly.

PROS

Geckoboard was amazingly easy and fast to setup. We've had monitors in our office for years, but never fully utilized them. Geckoboard provided a very easy and fast way to get our data set up. It pulls from the other softwares we're using (Hubspot, Zendesk, Google Doc, etc.) and displays the information in a great format.

CONS

You're limited to pre-determined fields of data that you an display without much editing (e.g. you can only display data points that Geckoboard has set up). The ability to edit what is being displayed is also limited, depending on the data point. I've also had an issue with knowing the timeframe of the data. For example, we display the % of inbound support calls answered under 40 seconds. I'm unable to define the date/time range (7 AM - 7 PM, last 24-hours, etc.)

Oliver

Computer Software, 11-50 employees

Used daily for less than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed June 2022

An excellent tool, which offers immediate and actionable insights

A wonderful experience, both in terms of my experience with the product, and with the support provided. A great company indeed!

PROS

The simplicity in connecting it to our tools in order bring our data to life.

CONS

It does have limits to what data can be viewed, and the manner in which it can be viewed, but the core fundamentals are certainly present and accessible.

Vendor Response

Thanks so much for your lovely review Oliver - we really appreciate it!

Replied June 2022

Max Kristian

Sporting Goods, 501-1,000 employees

Used daily for less than 6 months

Review Source: Capterra

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

3

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed July 2022

All good

Very well

PROS

The easiness of use, and the good visual effect.

CONS

Honestly looking at other products who can some of the same things, as we mainly only use it for Zendesk, then it is expensive.

Reason for choosing Geckoboard

Because I used the trial longer with you.

Vendor Response

Hi Max, Thanks for your honest review - we're always open to conversations around the price of your plan. If you'd like to chat about this, drop us an email: support@geckoboard.com. Thanks!

Replied July 2022

Ellen

Retail, 11-50 employees

Used daily for less than 6 months

Review Source: Capterra

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

3

Reviewed June 2022

Can Be A Tool for Visualising Performance - Needs a Few More Updates

So far it has been pretty good. I have found the support team incredibly attentive and helpful when needed.

PROS

Being able to visualise our performance in head office has been fantastic. It was super quick and easy to set up Geckoboard for our business.

CONS

I would love to have more filters for Shopify and possibly more information/data from Instagram. It would be great to be able to display or show our top-performing Instagram posts on a dashboard. It would also be great to be able to display more granular information from our Shopify store.

Vendor Response

Hi Ellen, Thank you for your review. Your feedback on Instagram is really helpful, we've passed this on to the Product team. We'd love to know more about the granular data you'd like to see from Shopify, feel free to drop us a message with details on support@geckoboard.com. Thanks again!

Replied June 2022

Hasan

Verified reviewer

1,001-5,000 employees

Used weekly for less than 6 months

Review Source: GetApp
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed October 2018

Geckoboard Review

PROS

I am happy to respond to your announcement about work as published in the local newspapers or Balnt My qualifications are highly commensurate with what they are arguing for in the Declaration. I have read about your company in local newspapers, I have sufficient knowledge about your production ..... I am very interested in working for a company working in .....You as business owners. I inform you that I have a good knowledge of some computer software such as ... I would appreciate your meeting with you to learn more about my capabilities. I inform you that if I do not hear your response after several days, I will call to confirm the arrival of the letter and CV. During that time, if you would like more information, I would be happy to contact you. Thank you for your interest in my order, and the time you gave me.

CONS

Nothing- Excellent network work- The truth is that there are no negatives in the sense of negatives, but I hope that the accessibility is easier than that so that the majority, especially the places where the networks are weak and not available to all

Anonymous

51-200 employees

Used daily for less than 12 months

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed June 2022

Great simple reporting tool

Great experience, it's reliable and presents our key metrics nicely.

PROS

Perfect for visualising data, and keeping it fresh and up to date.

CONS

They shopify integration is a little lacking.

Vendor Response

Hi there, Thanks so much for your review. We'd love to know more about the types of metrics you'd like to see from our Shopify integration. Feel free to drop us an email with more detail: support@geckoboard.com Thanks again!

Replied June 2022

Guy

Information Technology and Services, 11-50 employees

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed October 2018

Great big screen solution for Zendesk

PROS

Allows us to easily visualise metrics from Zendesk in real time so that we can see how the day is progressing

CONS

Sometimes it can be tricky to work out how to display what you're looking for but support is excellent

User Profile

Michael

Verified reviewer

Financial Services, 51-200 employees

Used daily for less than 12 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

4

FUNCTIONALITY

3

Reviewed July 2019

You get a dashboard! YOU get a dashboard!

PROS

Who doesn't love dashboards? We were able to take our Zendesk data and showcase our customer service stats using Geckoboard.

CONS

It's kind of confusing to use at first and doesn't always pull in all of the data, but with a little elbow grease (not really) we were able to get it to work for us.

Anonymous

51-200 employees

Used daily for less than 6 months

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed March 2023

Short but sweet review title

PROS

Geckoboard is super easy to start working with, all of the available options are implemented & connected with ease.The visualization is clear and simple, and new features are added all the time.Also, the support team is amazing.

CONS

Not much to say as our use of Geckoboard is for a relatively small group of people.It answers our needs pretty well.

Anonymous

51-200 employees

Used daily for less than 6 months

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed June 2023

good tools

i just wanted to have a dashboard on a TV for one part of the logistic we have, and i found your tools really interesting!

PROS

at first it can be impressive because you have many widgets, but it's not that hard, but if you have any question, the custumer service help a lot.

CONS

all information in one page, easy to use, good looking

Reason for choosing Geckoboard

don't know

Tina

Real Estate, 501-1,000 employees

Used weekly for less than 12 months

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed March 2023

Great visualization tool for monitoring performance

It is convenient for stakeholders to see the performance without logging into Salesforce or other original platforms. It can connect different resources. Looks great when presented on TV.

PROS

Easy to use, dashboards present great on the TV, connect with our Salesforce system perfectly

CONS

It is a bit slow when edit each component

Showing 1 - 25 of 105 Reviews