Germain UX vs New Relic
User Ratings & Reviews
Reviews are generated by real users. When reviewing a product, users are asked to assess the product’s overall quality, which includes assigning specific ratings for ease of use, value for money, customer support, and functionality.
Ease-of-Use
4.6 / 5
4.2 / 5
Value for Money
4.8 / 5
4 / 5
Customer Support
4.8 / 5
4.2 / 5
Functionality
4.8 / 5
4.5 / 5
Last Review Written
April 21, 2022
September 10, 2024
Pros/Cons
Pros
- Different customization for monitoring configurations (like setting up hosts, HTTP Actions, etc.). Documentation is awesome and really helpful.
- Germain APM fulfills me all business needs. We get better quality in cheap price which is a good thing for any consumer.
- Totally impressed by the variety of functionalities they provide. Also, happy to say that the satisfaction gained at the first browsing instance itself, gives a good idea of the functionalities.
Cons
- Lack of tutorial and no onboarding information. We have to guess and try the feature based on our instinct.
- I saw a few errors, especially on the registration and login page. But this is very minimal.
- I did have trouble editing fields. It would not let me delete characters and I would have to remove the wizard and start over.
Pros
- Its APM features, Creative Dashboards, Browser data, Insights etc. are a great way to keep tab on your products performance and also, keeps you motivated to improve the performance.
- Don't hesitate to ask for assistance from them. They want to make sure you succeed and are always glad to help you realize more value from your investment.
- Dashboarding perfromance report capability is also good, helps us to keep on top of our applications perfromance.
Cons
- Opposing the web component, the mobile apps one is very bad. The sdks are very bad and very intrusive, leading to instability of the apps itselfs.
- The customer support is dreadful. We wait over 5 days for a response and then have to chase.
- Our main version we run has a memory leak, the NewRelic support team was worthless in troubleshooting.
Pricing
Pricing Range
$
$
$
$
$
$
$
$
$
$
Product Demo & Screenshots
Product Demo
N/A
Advisor Recommendations & User Awards
FrontRunners
The top products based on usability and customer satisfaction, as rated by user reviews. Check out our full methodology description for more detail.
FrontRunners
2022
N/A
Advisor Recommendations
Our industry-specific advisors recommend products based on specific business needs. Connect with us to get your personalized recommendations.
N/A
N/A
Additional Info
Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support and Training
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos
