Germain UX vs Site24x7
User Ratings & Reviews
Reviews are generated by real users. When reviewing a product, users are asked to assess the product’s overall quality, which includes assigning specific ratings for ease of use, value for money, customer support, and functionality.
Ease-of-Use
4.6 / 5
4.5 / 5
Value for Money
4.8 / 5
4.5 / 5
Customer Support
4.8 / 5
4.5 / 5
Functionality
4.8 / 5
4.6 / 5
Last Review Written
April 21, 2022
September 20, 2024
Pros/Cons
Pros
- Different customization for monitoring configurations (like setting up hosts, HTTP Actions, etc.). Documentation is awesome and really helpful.
- Germain APM fulfills me all business needs. We get better quality in cheap price which is a good thing for any consumer.
- Totally impressed by the variety of functionalities they provide. Also, happy to say that the satisfaction gained at the first browsing instance itself, gives a good idea of the functionalities.
Cons
- Lack of tutorial and no onboarding information. We have to guess and try the feature based on our instinct.
- I saw a few errors, especially on the registration and login page. But this is very minimal.
- I did have trouble editing fields. It would not let me delete characters and I would have to remove the wizard and start over.
Pros
- The ability to add in extras such as services and application monitoring on top is great.
- Site24x7 is very easy to use, excellent Customer Success outreach to assist in solution evaluation and configuration.
- Very good software for monitoring things like server performance or any website performance. Good to operate from both mobile and desktop and customer support of this organisation is very good.
Cons
- Connectivity to the cloud is somehow restricted for government agencies in Saudi Arabia.
- UI seems overloaded, sometimes user can get confused where to go.
- There are almost to many things you can monitor. The licensing pricing model can be hard to understand also.
Pricing
Pricing Range
$
$
$
$
$
$
$
$
$
$
Product Demo & Screenshots
Product Demo
N/A
Advisor Recommendations & User Awards
FrontRunners
The top products based on usability and customer satisfaction, as rated by user reviews. Check out our full methodology description for more detail.
FrontRunners
2022
FrontRunners
2024
Advisor Recommendations
Our industry-specific advisors recommend products based on specific business needs. Connect with us to get your personalized recommendations.
N/A
N/A
Additional Info
Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support and Training
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos
