--- title: "Make Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Make. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Make is a good fit for you!" source_url: "https://www.softwareadvice.com/bi/integromat-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Integration Software](https://www.softwareadvice.com/bi/data-integration-tools-comparison/) / [Make](https://www.softwareadvice.com/bi/integromat-profile/) / Make Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/bi/integromat-profile/) Reviews [Alternatives](https://www.softwareadvice.com/bi/integromat-profile/alternatives/) # Make User Reviews ## Reviews summary - Overall rating: 4.8/5 - Total reviews: 416 ### Secondary ratings - Ease of use: 4.3/5 - Customer support: 4.5/5 - Value for money: 4.7/5 - Functionality: 4.7/5 ### Rating distribution - 5 stars: 340 reviews (82%) - 4 stars: 63 reviews (15%) - 3 stars: 9 reviews (2%) - 2 stars: 2 reviews (0%) - 1 star: 2 reviews (0%) ### Most mentioned pros - I work as an AI Automation engineer, and infect my internship experience has been real game changing for me in this field of AI Automation, and a great thanks to this platform. - Super easy to build workflows for almost any use cases, replacing manual work process in the businesses with ai automated workflows using make.com. - The simple UI/UX of make, is helpful for non technical person to understand and create workflows without any issues and hassle. ### Most mentioned cons - There are an astonishing number of potential errors, many of which are very complex to fix; sometimes entire processes have to be scrapped. - I am getting some difficulties about some of case projects, like Insert API to integrate the other applications in to make.com - Lacks API support for certain software, which can limit its connectivity in some cases ## Make customer reviews Showing reviews 1-25 of 416 (page 1). ### Works great with Claude Code - Overall rating: 5/5 - Reviewer: Katarzyna B. - Industry: Computer Software - Company size: 51-200 employees - Product usage: less than 1 year · daily - Reviewed: October 2026 - Review source details: This review was submitted organically. No incentive was offered The onboarding process was smooth but what really changed the overall experience was Claude Code connection - it works excellent. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It really helps in streamlining operations and processes in customer facing teams in our organisation. #### Cons I would really appreciate some automatic suggestions in how to spend credits in best possible way, where it's possible to save them. --- ### Automations ou agents? - Overall rating: 5/5 - Reviewer: Maël T. - Industry: Design - Company size: Self-Employed - Product usage: 3-5 years · weekly - Reviewed: September 2026 - Review source details: This review was submitted organically. No incentive was offered Il s'agit de la plateforme la plus polyvalente pour des automatisations et des agents. J’utilise la version gratuite de Make et ça simplifie mon quotidien de graphiste freelance. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 5/5 #### Pros Make ou encore Integromat pour les anciens est une plateforme d’automatisation plutôt bien conçue qui permet de créer des workflows assez facilement. #### Cons Un ancien utilisateur de Zapier le trouvera un peu compliqué à utiliser. Également, j’aurais souhaité l’ajout d’un outil comme Whimsical pour construire et visualiser nos workflows avant automatisation. #### Vendor response Hello Maël, Thank you for taking the time to share your feedback with us, we appreciate it. Great to hear that you find Make to be the most versatile platform and that you're satisfied with the features we offer. Thank you for the idea of visualizing your workflows. If you'd like to elaborate further on this, please visit our Idea Exchange platform and submit your feature request there, as our Product team regularly checks the website. Thank you, Vendy from the Make Team Replied September 2026 --- ### very mixed - Overall rating: 3/5 - Reviewer: Verified Reviewer - Industry: Information Technology and Services - Company size: 2-10 employees - Product usage: less than 1 year · daily - Reviewed: August 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review. It's a mixed bag. It takes a lot of work to set up the processes, but if there were a simpler and better solution, I'd switch. #### Ratings breakdown - Ease of use: 2/5 - Value for money: 3/5 - Functionality: 4/5 #### Pros There are tons of possibilities with this software, since it can be integrated with many other programs. #### Cons There are an astonishing number of potential errors, many of which are very complex to fix; sometimes entire processes have to be scrapped. #### Vendor response Hello Matyas, Thank you for taking the time to put together an honest review, we appreciate it. Regarding the potential errors, I understand where you are coming from. The scenarios and systems can become quite robust and complicated. If you haven't explored the Make Grid, I highly encourage you to do so, as it gives a nice overview of any potential blind spots. Vendy from the Make Team Replied August 2026 --- ### Get Started with no code automation using Make. Best for beginners. - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Consumer Services - Company size: 11-50 employees - Product usage: 1-3 years · daily - Reviewed: May 2026 - Review source details: This review was submitted organically. No incentive was offered Its been great experience so far with Make for me. as i said its been almost 1.5 years of building multiple automations, for businesses, individuals, companies or even for personal use cases, it has been an awesome journey. The support team of make.com is also very helpful and so is the documentations of make. so for me i have really enjoyed using this platform compared to any other no code automation tools #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I have been using Make.com platform for about 1.5 years. And the experience so far has been great. I work as an AI Automation engineer, and infect my internship experience has been real game changing for me in this field of AI Automation, and a great thanks to this platform. Super easy to build workflows for almost any use cases, replacing manual work process in the businesses with ai automated workflows using make.com. Easy to build and get hang of it. The most important benefit i felt was explaining the workflow to the non technical person as well. The simple UI/UX of make, is helpful for non technical person to understand and create workflows without any issues and hassle. So for someone who comes from non technical background to start with ai automations, the make platform is best to start with. Even though i come from technical background i have seen many non technical people around me use this platform fluently. If i had to code the same automation it would have taken me atleast 3-4 weeks of time along with the hosting part as well, but make.com hardly takes 1 week, no need to worry about hosting as well. And also the huge library Make has, never have run out of options for integrations in make. have always found ready integrations in the make's library of tools and integrations. Also recently one of the best additions was the using of make credits for AI and other platforms instead of using api tokens, i could rather depend on make credits. #### Cons I am not fond of white screen when i am working for hours on laptop. And that is the missing thing in make.com despite seeing lot of requests for adding a dark view or night mode for the platform Make has yet to bring that feature. Apart from that, there sometimes are issues faced with integrations with meta related products. Like social media automations breaking sometimes, due to some issue in connection with Meta. #### Vendor response Hey Chirag, Thank you so much for your good review and inspiring thoughts! We appreciate you sharing your experience with us. It's great to hear about your story and the positive impact of Make on your professional life. Regarding the dark mode, thanks for mentioning this. We understand that spending hours in front of a screen has an impact. If you haven't, definitely visit our Idea exchange page and give an upvote to this feature there. Thank you again! Replied May 2026 --- ### Administradora - Overall rating: 5/5 - Reviewed: November 2026 - Industry: Financial Services - Company size: 2-10 employees The onboarding process is straightforward, with clear usage instructions provided within the platform. Users can create agents and utilize AI support, although the integration with WhatsApp is not available without an official API. Full review available after login on Software Advice --- ### Physiotherapist - Overall rating: 4/5 - Reviewed: November 2026 - Company size: 2-10 employees The reviewer found Make to be user-friendly, particularly appreciating the AI assistance during the initial setup. They highlighted the platform's ability to alleviate the challenges of manual app configuration. Full review available after login on Software Advice --- ### Verified reviewer - Overall rating: 5/5 - Reviewed: November 2026 - Company size: Self-Employed The reviewer appreciates Make for its ease of use and the ability to build tailored workflows that meet specific needs. Despite its advantages, the reviewer notes that the complexity of options can lead to confusion, prompting them to use ChatGPT for simpler automation tasks. Full review available after login on Software Advice --- ### CoOwner - Overall rating: 4/5 - Reviewed: November 2026 - Industry: Accounting - Company size: 11-50 employees The reviewer has found Make to be a valuable tool for automating tasks like sending ticket information to partners, which saves time. However, they noted that it requires considerable time to learn the system effectively. Full review available after login on Software Advice --- ### WordPress developer - Overall rating: 5/5 - Reviewed: November 2026 - Industry: Internet - Company size: Self-Employed The reviewer appreciates how Make automates order fulfillment and customer engagement for their digital product sales, allowing for a hands-off approach to managing orders. Yet, they encountered issues with scenario imports and connection timeouts that required additional workarounds. Full review available after login on Software Advice --- ### Verified reviewer - Overall rating: 5/5 - Reviewed: November 2026 - Company size: 11-50 employees The reviewer appreciates the ease of use and the ability to connect with many other tools, which streamlines their workflow. They noted that while the initial setup was complex, it has become much more manageable over time. Full review available after login on Software Advice --- ### Freelance - Overall rating: 5/5 - Reviewed: November 2026 - Company size: Self-Employed The initial setup of Make is described as very easy, which is beneficial for users looking for quick implementation. Despite its strengths, the reviewer feels that Maya does not meet expectations compared to other automation solutions. Full review available after login on Software Advice --- ### One of the best Marketing automation hubs - Overall rating: 5/5 - Reviewer: Pedro A. - Industry: Financial Services - Company size: 51-200 employees - Product usage: 3-5 years · daily - Reviewed: October 2023 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Tools usually don't have native integrations with each other.Make.com is your best friend in these cases. You can easily set up conections between tools and do all kinds of workflow management stuff (Branches, routers, filters, transform data etc).Usually tools have an integration with make but, if you don't have it, you can always use the API. #### Cons It can become expensive because you pay per each operation that runs --- ### Leading the automation no-code (or low code) solutions - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Information Technology and Services - Company size: 2-10 employees - Product usage: 1-3 years · weekly - Reviewed: June 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I've been a long time user of their free tier, but a particular project required some advanced features. I tried using other services with lower costs or higher limits, however even basic things like supporting a JSON Api, handling files, or handling multiple steps had issues. Not the case here: I was able to completely #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Functionality: 5/5 #### Pros Integromat is, to me, more advanced and way better priced than Zapier. It supports a whole lot of apps, and has an excellent support for JSON and external APIs. It also provides webhook support. Their free tier has been very useful to me for years, and now that my needs have expanded I'm finding value in their next tier. #### Cons I still feel limited by the pricing scheme. The lower tier has enough operations and bandwidth for my needs now, but the time interval is 5 minutes, which adds up on my workflow. The next tier lowers the interval to 1 minute, but is significantly more costly (because it also adds more operations and bandwidth). However, it is still less expensive than Zapier and actually works for my needs compared to other cheaper alternatives. --- ### Unreliable and Unresponsive Customer Support - Overall rating: 1/5 - Reviewer: Amit W. - Industry: Consumer Goods - Company size: 11-50 employees - Product usage: 1-3 years · weekly - Reviewed: July 2024 - Review source details: This review was submitted organically. No incentive was offered My overall experience with Make (formerly Integromat) has been extremely disappointing. The platform might have potential, but the unresponsive and unhelpful customer support has rendered it almost unusable. I would not recommend this service to anyone until they drastically improve their customer support. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros Initially, the platform showed some promise in terms of features and integrations. However, any positive aspects are completely overshadowed by the terrible customer service. #### Cons The customer support is absolutely atrocious. John from their support team ignored my follow-up messages, Milo did not provide any help for almost two months, and even the [sensitive content hidden] closed my ticket without any resolution or explanation. This company’s complete lack of care and responsiveness makes it extremely frustrating to use their services. --- ### Fantastic alternative for Data Automation - Overall rating: 5/5 - Reviewer: Tim M. - Industry: Wholesale - Company size: 2-10 employees - Product usage: less than 1 year · daily - Reviewed: June 2019 - Review source details: This review was submitted organically. No incentive was offered We are using Integromat to keep data in sync across various platforms, and also to automate some menial data entry tasks. I love, love, LOVE using Integromat! It is so much fun to work with. The visual workflow is very intuitive, and makes it easy to visualize the complex workflows that I've been building. As mentioned in my Cons, the poor documentation made it very hard to learn some of the quirks of the platform, but I'm so glad I stuck with it. I highly suggest you do the same! #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The awesome visual design makes it really easy to visualize data and workflows. The interface is much easier to work with than the typical list-based interface of major competitors. I've been really impressed with how much thought and polish has gone into this product! Integromat clearly understands the needs of data automation workflows, and it shows in the intuitiveness and powerful functionality of the product. Also, Integromat's free plan is very flexible, and allowed me to test the product with ease without having to worry about running into limits. #### Cons This is a big one, but I'm glad I didn't let it scare me away. Integromat's documentation is currently VERY poor. There are a lot of little quirks in the way Integromat works, particularly with handling arrays and objects ("collections"). It was only after a lot of trial and error and a few support requests that I figured out how all these things worked and was able to competently build the workflows I needed. I really hope they can work on improving the support docs, because this is the biggest thing holding them back at the moment IMHO! --- ### The new Integromat does not disappoint - Overall rating: 5/5 - Reviewer: Luciano Z. - Industry: Information Technology and Services - Company size: Self-Employed - Product usage: 3-5 years · daily - Reviewed: June 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. It allows me to acquire more customers, who always use different tools, in a simple way because it allows me to integrate them all in a simple and immediate way #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros The large amount of apps that can be integrated makes Make the necessary collector towards which to converge your workflow in every project. The graphical representation of the logics and modules allows the creation of forward automation scenarios #### Cons Make brings with it the strengths of Integromat, but also its (few) weaknesses. For example, I have been waiting for and requesting for years a "converger" component, capable of bringing together the logics following the conditional paths --- ### Automations MADE easy with Make - Overall rating: 5/5 - Reviewer: Stephen M. - Industry: Internet - Company size: 2-10 employees - Product usage: 1-3 years · daily - Reviewed: July 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Essential piece of kit for our Ai Automations Agency that just works. Connecting things that fire upon triggers is a life saver and increases productivity #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Functionality: 5/5 #### Pros The automation of set and leave for a lot of our daily processes and the ability to connect so many APIs #### Cons Not a lot to complain about but maybe advanced pricing options for different levels of usage than already exist --- ### Make was a Game Changer for me - Overall rating: 5/5 - Reviewer: Barrie B. - Industry: Marketing and Advertising - Company size: 2-10 employees - Product usage: 3-5 years · weekly - Reviewed: July 2024 - Review source details: This review was submitted organically. No incentive was offered Once I got Make set up it was a breeze. If there are every any problems, email is sent to me, which is very very rare #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Functionality: 5/5 #### Pros Make allowed me to automate a very manual and lengthy process I had to do almost daily. #### Cons I'm pretty sure I don't know everything Make does. I use it for one thing. So I don't fully understand everything or how it fully works. Sometimes I wonder if I could be using it for more things? --- ### Generation "Z" ("Zero-coders") - Overall rating: 5/5 - Reviewer: Artur A. - Industry: Airlines/ Aviation - Company size: 2-10 employees - Product usage: less than 1 year · daily - Reviewed: August 2019 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Functionality: 5/5 #### Pros My team and I truly felt in love with Integromat since very first interaction. A visual interface that is simple enough but provides outstanding possibilities whatever you decided to make or create. The whole variety of integration schemes, connectors, settings, and other product customization appeared to be much over our expectations and engaged us to run more creative sessions with an internal team and outside with our users as well. That dramatically increased our product delivery speed rate and encouraged product team to reach more goals withing the same sprint cycle. With integromat, you help your product team grow. It shortens a development cycle up to 5x faster than we had before. #### Cons Would be great to have more examples of a case by case implementations. Also, it seems to be obvious, but there are no pre-built templates or fully-built examples that could make a team engagement more seamless and time-efficient. So the learning curve exists and can freeze your team for quite a long time if you won't focus on just a particular case. --- ### Best app for automating your business workflows - Overall rating: 5/5 - Reviewer: Abhi B. - Industry: Information Technology and Services - Company size: 2-10 employees - Product usage: less than 1 year · daily - Reviewed: April 2020 - Review source details: This review was submitted organically. No incentive was offered We are putting our entire business on auto-pilot with the help of Integromat. From customer support to sales enablement, we are using Integromat to connect the pieces together and save a lot of our precious time on a day-to-day basis. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Integromat is much, much superior in overall features than its counterparts like Zapier, Automate.io, Zoho Flow, and much more. What we love the most about the software - Integrated file management - Very intuitive flow builder - Error handling capabilities - Customer support (they are very much open to feedback and go an extra mile to maximize mileage) #### Cons Well, IG isn't perfect. We would have loved the ability to write our own custom logic inside the app, and it still doesn't support a few apps that we use, like, RescueTime, FindThatLead, TexAu, and much more. That being said, it's still an evolving platform, and we have migrated away from Zapier/Zoho Flow/Automate.IO completely, after signing up for Integromat. --- ### Amazing Software - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Information Technology and Services - Company size: Self-Employed - Product usage: 1-3 years · weekly - Reviewed: April 2024 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros It’s the easiest way to connect workflow and automate process #### Cons I don’t know exactly.. I think the only things is the number of app social to connect. There isn’t TikTok and YouTube. This 2 app is so important to automate social workflow --- ### Make.com so easy a Business Owner Can use - Overall rating: 4/5 - Reviewer: Verified Reviewer - Industry: Information Technology and Services - Company size: 2-10 employees - Product usage: less than 1 year · daily - Reviewed: March 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Great company and great service. Will use for certain projects. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros I like how simple it is to use. I feel like anyone with knowledge of the internet can use it. #### Cons It wasn't advanced as I'd like. I wanted to hook up to custom APIs. --- ### Simple and useful - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Internet - Company size: Self-Employed - Product usage: 1-3 years · weekly - Reviewed: January 2025 - Review source details: This review was submitted organically. No incentive was offered Make has become a core tool for our operations, seamlessly connecting all our applications and supporting our mission #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Essential for integrating various tools and ensuring smooth workflows across our systems #### Cons Lacks API support for certain software, which can limit its connectivity in some cases --- ### Make Up Your Mind & Use Make! - Overall rating: 5/5 - Reviewer: Kinzi R. - Industry: Entertainment - Company size: Self-Employed - Product usage: 1-3 years · daily - Reviewed: May 2024 - Review source details: This review was submitted organically. No incentive was offered Make is Amazing: Make Up Your Mind & Make Your Life Easier & USE MAKE! This is Not a Paid Review, This Is Not an Employee Of The Company, This is a Woman In The USA Who Utilizes Free Tools In Creative Ways To Make Never Before Made Workflows By Integrating The Free Tools On My Free Tool List. Make Is In My Top Three FYI. Use It & I’m Sure It’ll Be In Your Top Three As Well! #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Make Has Done What It Needs To As A Tool : Make My Life Easy. I Work in Social Media & I Own Multiple Brands & I Run Many Accounts. Since I’m Bootstrapping My Businesses To Success, I Was Quickly Looking For An Alternative Tool To Zapier, Make Was My Choice. However I Soon Realized, Make Is NOT AN ALTERNATIVE TO ZAPIER. Make Should Go Hand in Hand W/ Zapier. Using Both Tools Can Automate Your Workflows & Get Your Objectives Done, Leaving The Most Valuable & Priceless Thing That You’ve Been Wanting : Time That You Can’t Buy Back. Make Has Many Use Cases, Too Many To Name. But You Can Automate Processes & Integrate Apps To Get Tasks Done Without You Manually Doing Them. Use It For Complex / Creative Workflows, Or Use It To Add Extra Security On Your iPhone To Track Your Phone If Ever Stolen… It Can Do Many Things. & It’s a Must Need To Use Tool in My Tool List! #### Cons I Least Liked The Limit on Make Of The Free Tier! Only Because I Think If Other People Were Able To Experience More of What Make Can Do Without Being Pushed To Buy Access To The Product, That It Would Sell Itself. --- ### If you think in terms of business integration, then Make is unavoidable - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Marketing and Advertising - Company size: Self-Employed - Product usage: 3-5 years · daily - Reviewed: August 2023 - Review source details: This review was submitted organically. No incentive was offered It's a pleasure to create with it. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros You can put together the most complex integrations quickly, easily, cheaply, and without coding. #### Cons There's nothing I don't like about Make. ---