All LeadsBridge Reviews
1-25 of 55 Reviews
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Nickolas
Verified reviewer
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2018
Excellent way to Sync leads into a Dashboard and keep clients up to do date with real-time leads.
The major benefits we receive from LeadsBridge is that we use it to sync all of our Facebook leads into our own dashboard. This is a client back end where the client can log in and view all analytics, calls, emails etc and having the ability to sync leads into there has been fantastic and clients love it. Another massive benefit is, working in the automotive industry, clients need to act fast when it comes to leads and with leads bridge, leads from Facebook come through instantaneous. This means that when the lead is submitted, within 30minutes the client has received it and has given them a call. The benefits continue especially for those clients who have multiple dealership locations or manufacturers and want the leads to come through to different staff members. Leadsbridge offers us the ability to sync leads through depending on the answers given in the lead form. For example, if someone selected Mitsubishi as their preferred make then an email will be sent to the Mitsubishi staff, Toyota to the Toyota staff etc. You can also create audiences from the leads forms within leads bridge and their dashboard is very handy when it comes to reporting and analytics. We can see how many leads have come through today and which bridges are performing above average.
PROSThe one thing I love most about this software is that the leads are synced in real time to a client who needs to be quick on turnarounds. The functionality behind leads bridge is fantastic with multiple options and ways we can send out leads, whether it is via a webhook to a dashboard or directly to a client, and even the option to send to a group of receivers depending on the answers that the user selected.
CONSThere aren't many cons from my end but one thing that could be better is when you create a grabber template, the email get sent to a specific person depending on the answers given in the form, it can get difficult if you do not understand coding that much. It would be fantastic if there could be an easier solution to creating a little more difficult bridges.
Anonymous
2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed April 2020
Easy to use for lead automation
I need to share the Faceebook lead data to my client automatically. This is tool enable to do it. Easier to use than Zapier.
PROSThe bridge connection is very easy to use. Just select your source and where you want to send the data to and you are done.
CONSAS appsumo backer for this project, it don't have offline conversion for us. We need to upgrade our plan which is actually a downgrade for us (unlimited bridge in appsumo plan VS a limited number of bridge in their paid plan)
Vendor Response
Hi, Thanks for leaving us such an amazing review. We are always working to give our customers the best experience and your feedback is highly appreciated. Customer experience and satisfaction are our priorities and your review reaffirm the hard work we put in every day, so thanks for your kind words.
Replied March 2021
Anthony
Marketing and Advertising, 51-200 employees
Used daily for less than 2 years
OVERALL RATING:
3
EASE OF USE
2
VALUE FOR MONEY
2
CUSTOMER SUPPORT
4
FUNCTIONALITY
3
Reviewed March 2021
A platform with potential but
I used it to connect Facebook Leads to our CRM, it required custom setup and fields needed to be tweaked in order to correctly import leads to the CRM. At the moment Leadsbridge was the only tool we found could do the work, but it required a complicated setup through webhooks, field matching, chats with support to make it work. After migrating everything to Zapier we not only streamlined lead importation through an easier process but at 3x less the cost of Leadsbridge. After using Zapier we never looked back. Also billing management can be cumbersome, downgrading and account pausing has to be done through support tickets. Payment method is only limited to credit card and the only way to stop them billing you is to cancel the account and lose access to your history. Overall cost and billing experience was very poor.
PROSThe broad range of possibilities to connect to multiple platforms and software with a relatively friendly interface.
CONSWith some platforms setup can be cumbersome and you will require lots of customization with support in order to make it work. Setup can also be a complex process compared to other platforms like Zapier.
Reason for choosing LeadsBridge
They were the only ones at the moment that offered a feasible webhook connection to our CRM.
Reasons for switching to LeadsBridge
Much user friendly and lower cost.
Vendor Response
Hi Anthony, Thank you for your honest feedback. We apologize for any inconvenience we might have caused you. LeadsBridge is constantly improving and we are definitely going to keep your opinion into consideration. A full guide to the bridge set up can be found here: https://leadsbridge.com/documentation/how-to-create-bridge/ We'd love to have you back in the future and guide you through our platform: our support team would be more than happy to schedule a screen-sharing with you. Also, don't forget that we're available in case you want to retrieve your old invoices. Just drop us an email at support@leadsbridge.com
Replied March 2021
Shannon
Verified reviewer
Marketing and Advertising, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2019
A Must Have For Seamlessly Integrating Multiple Apps
If you need a reliable way to connect multiple apps for passing lead/customer data and want to know you can access support whenever you need help, then use LeadsBridge.
PROSLeadsBirdge is kind of like Zapier except they have awesome customer support, more customized integrations and overall, more relaible. Customer support is where they shine, I started using them almost 2 years ago and they have created a few different custom integrations for me and have helped trouble shoot integrations with me several times. If you need a custom integration between two apps and can't find one, LeadsBridge is the place to go.
CONSNothing really. Sometimes I have to use Webhooks for integrations, which can get over my head technology-wise, but the team at leadsBridge always help with the setup, no matter how complicated it is.
Josh
Verified reviewer
Higher Education, 201-500 employees
Used weekly for less than 2 years
OVERALL RATING:
4
EASE OF USE
5
FUNCTIONALITY
4
Reviewed July 2022
Save tons of time and sync marketing audiences and your CRM
The fact that it does one thing and one thing really well - synchronizing leads/contacts between platforms for the use of dynamic marketing audiences in Facebook, Google, and LinkedIn. It integrates beautifully will Salesforce and now even supports synchronizing with reports, not just campaigns, directly to your custom audiences. This can save a ton of time and hassle with CSV exports and formatting.
CONSThe price is pretty steep if you have tens of thousands of contacts, but unfortunately there aren't too many competitors in this space and I imagine keeping a platform like this running smoothly requires a lot of continued development by LeadsBridge - hence the high cost.
Vendor Response
Hey Josh! Wow, thank you so much for your kind words. It's great to hear you had such an amazing experience with our product, makes us feel proud! This is exactly the kind of feedback that inspires us to keep doing what we're doing, just better and better. Again, thank you for sharing your thoughts! Appreciate it.
Replied July 2022
Anonymous
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
4
CUSTOMER SUPPORT
3
FUNCTIONALITY
4
Reviewed June 2018
A disruptive new platform that can help boost lead gen efforts effortlessly
Easy to use forms and templates. Auto fill-in forms are a great breakthrough and will help marketers break through the big wall that now exists when trying to collect Personal Data.
CONSPre-filled disruptive forms can be intimidating for consumers and acceptance of this technology will take some time especially in light of the Facebook revelations about use of personal data during the Presidential campaign.
Glenn Wallace,
Verified reviewer
Marketing and Advertising, 2-10 employees
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
3
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed November 2018
Makes getting lead ads into your crm easy
I use this product to take FB Lead ads and import them into ActiveCampaign as well as trigger an automatic sms to the client with the lead details.
PROSIt makes it very easy to transfer your FB lea ads into your CRM or email marketing software.
CONSCan be a little tough to first setup the integrations but once you get the hang of it , it's a quick process.
Ardalan
Verified reviewer
51-200 employees
Used weekly for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
3
FUNCTIONALITY
5
Reviewed December 2017
Amazing, easy to use, must-have product; but support needs improvement.
Perfect integrations between Facebook and Salesforce. Mostly for lead ads campaigns on Facebook but they recently launched custom audience integrations as well which helps updating even offline conversions.
PROSThe software is easy to use and includes many features. Features that you always needed and wanted. Best of all, it's very very affordable.
CONSIf you encounter a problem, it takes some time for them to respond back and resolve it. They usually end up helping you, but the problem is that sometimes you need immediate support. They have a live chat that the average response time is 2h+. But as I said, they eventually respond and resolve it.
Anonymous
201-500 employees
Used less than 12 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed December 2017
I have been using Leadsbridge for several months and am very happy with their customer service.
I have been using leads bridge for several months and had a problem with integrating my CRM. They quickly responded to me and built a custom integration. I highly recommend them.
CONSI wish it would integrate with some additional lead platforms that I use specifically the landing page program listings to leads which is a real estate platform.
Vendor Response
Hey there, thanks for the review! Which platform you'd like to integrate? Recently LeadsBridge brought more automation tools even for landing page builders and real estate software. ListingToLeads is one of them. If you could send an email to support@leadsbridge.com we'll activate it for you in no time ;)
Replied December 2017
Esteban
Verified reviewer
Computer Software, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
3
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed March 2019
Excellent!
The platform is very easy to use and you can connect with the most CRM applications.
CONSWhen you use custom connections / integrations the support can be a little slow to setup it.
Thomas
Information Technology and Services, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
3
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
3
FUNCTIONALITY
4
Reviewed July 2023
Un buon prodotto
Divertente e utile in primis, dopo un po' però diventa meccanico e lento nell'utilizzo
PROSLe connessioni principali quali Facebook Lead Ads, Mailchimp, Hubspot ecc funzionano molto bene
CONSDifficoltà nel capire cosa facciano alcune connessioni e difficoltà nel creare flussi leggermente più complessi della normale Lead Generation
Reason for choosing LeadsBridge
Lo conosco molto bene avendoci lavorato assieme in precedenza
William
Verified reviewer
11-50 employees
Used daily for less than 2 years
OVERALL RATING:
1
EASE OF USE
1
VALUE FOR MONEY
1
CUSTOMER SUPPORT
1
FUNCTIONALITY
1
Reviewed November 2017
I always have issues with them setting up bridges...takes weeks not days only communicate in emails
other then when it works its good but they have allot of issues and spotty if it will actually 50% of the time the bridges work and 50% of the time they charge you for the api and it never works.
CONStheir service is horrible never get back to you, takes days to reply weeks to make integrations and they rarely work. Wont Skype with you ever only on email Something could take 5 minutes in a Skype chats takes over emails.
Vendor Response
William, thanks for the review, but you know this is not the truth. We have dozens of conversations with you saying that integrations were working fine. We never replied to anyone after one week William and you know this. The problem is that we continuously shared with you timelines for API integrations that takes two weeks each one to be developed, but you kept asking news after just few hours. This is just unrespectful and useless. We did the impossible to make you happy, but at this point I guess won't be possible. I'm sorry you are not happy with us but, I must say, this review looks just an hater review for an unknown reason after 2 years working closely together.
Replied November 2017
Robert
Automotive, 11-50 employees
Used weekly for less than 12 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2017
Indispensable for Facebook Advertising both creating custom audiences and managing Lead Ads
As an SME without the resources of a big agency or lots of staff this has enabled me to quickly set up Facebook Lead Ads and create custom audiences without the effort and time of having to upload and download dozens of CSV files. And it keeps the audiences regularly updated as my mailing database changes.
PROSEffortless way I can set up new custom audiences in Facebook (and then Lookalikes and exclusion audiences) from my customer/mailing database. Ease at which I can set up Facebook Lead Ads to collect leads and feed them automatically into my mailing database Some products do bits of what Leadsbridge offers but it's all in one package and at a very reasonable price compared to others (Zapier for example) and it is just focused on Ad integrations rather than a Jack of all Trades.
CONSSlightly cartoony interface, not the cleanest design - but that's aesthetic and personal. Setup for my database was a bit clunky - never realised I needed to set up two integrations if I wanted to use different criteria - one for using lists, and a second integration for tags. Not much else - they are responsive to suggestions, Linked in Lead ads integration has been promised soon and will be useful, Google Match audiences would be in valuable, and Stripe integration is included but could be more flexible (only two options, subscribers or non subscribers, I'd like more) Overall what it does is great, but as ever I would like it to do more!
Alexandra
Marketing and Advertising, 501-1,000 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2020
Leadsbridge for Custom CRM
LeadsBridge has top-notch customer service and has enabled my client to make ten-fold what they were previously making due to the lead integration software LeadsBridge provides. Can't possible say enough nice things about LeadsBridge!
PROSI manage the social and SEO for a car dealership that utilizes a proprietary CRM, and LeadsBridge allowed me to sync their CRM with email and a social campaign. At first, there wasn't an integration, but I submitted a request thinking they'd never get around to implementing an API, but their support team reached out to me in less than a week for more information and ultimately was able to connect.
CONSMy client gets a lot of leads and has a lot of different campaigns to integrate, so it gets relatively pricey. The client doesn't seem to care, and in fact, they have been able to close so many more leads due to the timeliness of receiving the leads.
Thomas
Retail
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed March 2017
A lifesaver for Facebook lead ads
Until I found LeadsBridge about a year ago, I was manually downloading daily the incoming email addresses from my Facebook lead ads program and uploading them to my email service provider. A lot of drudgery and worse yet, was the untimely lag between the user response and the delivery of the lead magnet. After repeated searching for a solution, I found LeadsBridge. The process is now totally automated and I've only experienced one tiny glitch (that they caught) in a year. Customer service has been great. Responses are prompt even though they don't have (I believe) a very large staff and are located in an Eastern European time zone. ESL has been at the most a minor issue. All in all, the program and service are great. Five Stars.
PROSEasy to set up then you just forget about it.
CONSNone
Corey
Used daily for less than 6 months
OVERALL RATING:
3
EASE OF USE
2
VALUE FOR MONEY
3
CUSTOMER SUPPORT
2
FUNCTIONALITY
3
Reviewed July 2018
It works if you're lucky, but does not come with phone support.
Integrations with lots of lead sources and lots of databases. it worked with my facebook ads and top producer.
CONSNo phone support. Taking hours, days or weeks to possibly solve or not solve a problems is an expensive drawback. Leadsbridge told me I would get phone support if I upgraded, but then they did not provide the phone support. There is a reason why successful organizations like Apple and Godaddy provide excellent telephone support. It saves a lot of time, money and hassle.
Vendor Response
Hey Corey, thanks for your review. Appreciate you tested LeadsBridge, we are super happy to understand how to improve. Anyway, our offers are clear on our website regarding help and support. You get phone support starting from Hero plan. Despite this, we still called you Corey, and you know that "taking weeks" is not true at all. Again, I appreciate your comment, and we always look forward to improve, but in this review is missing honesty and constructiveness. Hope this helps you get better support next time.
Replied July 2018
Nick
Automotive, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2017
A massive time saver.
Leads bridge has been fantastic for us. We have several clients who run multiple lead ads and i must say, it is such a tedious task going in and manually sending each lead to a client. With LeadsBridge, all you do is set it up and you're done. It has saved us so much time and clients are extremely happy with getting their leads in real time, as they come in from facebook. The level of communication with the team and the ability to quickly answer questions has made the experience with Leads bridge seamless and would highly recommend to anyone looking to get the most out of their leads.
PROS- easy to set up - saves time - great communication with the help team
CONSNil
David
E-Learning, 1 employee
Used more than 2 years
OVERALL RATING:
5
EASE OF USE
5
FUNCTIONALITY
5
Reviewed December 2019
This Is Equivalent To Zapier But Focus On Getting Leads
Compare to Zapier, this tool is focusing solely on getting more leads and sales. There is a comparison table among Leadsbridge & Zapier that you can find on their website.
PROS- easily connecting 'bridge' for two apps that otherwise don't connect to each other. - it works with a diverse range of tools/ apps. - there is an option for you to ask for custom made integration. - customer support is good.
CONS- Not to say that I dislike or it is bad, but maybe they can have a look at improving their website design to catch up with the latest design trend. Other than this, there really isn't much that I can complain about.
Raffaele
Verified reviewer
Health, Wellness and Fitness, 1 employee
Used monthly for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2020
Un ottimo strumento
Esperienza totalmente positiva, continuerò sicuramente ad usare il software.
PROSMi piace molto l'interfaccia e la disponibilità del team di assistenza, sono in grado di risolvere tutto all'istante.
CONSNon c'è nulla che non mi piaccia in questo software, semplicemente perfetto, uno strumento indispensabile per chiunque faccia marketing.
Vendor Response
Hi Raffaele, We are happy that you loved your experience, thanks for leaving us such an amazing review. Customer experience and satisfaction are our priorities and your review reaffirm the hard work we put in every day, so thanks for your kind words.
Replied March 2021
Kyle
Marketing and Advertising, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
4
FUNCTIONALITY
4
Reviewed March 2019
Great Lead Delivery Tool
We use this for all of our Facebook lead generation campaigns, and we've found it to be very useful for ensuring our leads get delivered to the client in a timely manner.
CONSThe platform can sometimes be finicky, but nothing that can't be worked around.
Jonathan
Used monthly for less than 2 years
OVERALL RATING:
1
EASE OF USE
1
VALUE FOR MONEY
1
CUSTOMER SUPPORT
1
FUNCTIONALITY
1
Reviewed May 2017
Amateur hour
Very slow and clunky UI. It worked until they bait and switched me. Functionality is there, but this service is becoming useless as most CRM are building their own integrations with Facebook Lead Ads.
CONSDishonest. Upgraded to a higher tier of service. They took downgraded me me to a lower tier of service mid-billing cycle and never told me. Refused to refund me the difference. Refused to cancel my account. No apologies for ripping off their customer.
Vendor Response
Jonathan, I'm sorry to hear that but unfortunately the only mistake we did is activating Marketer features (bridges keep working as always) while you paid half of the price for the Personal plan. So actually you should be happy for that. You registered an annual subscription, you received email about renew and decided to not close your account. After 5 months you asked a refund which is not possible to have, like any other company of this World refunds are not available after so long time and cancellation is always available in your account, within one click. Really not sure why you are doing this.
Replied May 2017
Kyle
Marketing and Advertising, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2017
The Best Leads Platform for Facebook!
We are a digital agency who has been using Leads Bridge for almost a year and we absolutely love the ease of use in setting up accounts and the reliability of the delivery of leads to our clients. 5 Stars
PROSEasy to setup
CONSIt doesn't have imagery available in the lead emails to preview the Ad when a Lead is sent out.
Jeffrey
Automotive, 51-200 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2021
Awesome integration for Facebook Marketplace and ABC DEALPACK
We use the Facebook Marketplace integration for the ABC deal pack. It is by far the best product we have found for doing this.
CONSIt was a little difficult getting everything setup at first. But once it was done, everything was very smooth.
Vendor Response
Hi Jeffrey, Thank you so much for taking the time to review LeadsBridge. We appreciate your feedback. We're currently improving our platform to ensure an even better experience during the setup! In the meantime, don't forget that our support is always available to walk you through the platform. Don't hesitate to drop us an email at support@leadsbridge.com. Have a lovely day!
Replied August 2021
Marius
Marketing and Advertising, 11-50 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2017
Must have for CRM Retargeting
I haven't used the Lead Ads Integration yet, although that is pretty self-explanatory and definetly a useful feature for those who use them. No need to manually export-import all your leads to your email marketing service. The Custom Audience Sync is definitely what I needed and used most, I'm getting plenty leads daily and syncing them with the audiences in Facebook was a huge pain. This feature is a life saver. Also if you don't have any experience how to properly integrate the Facebook pixel in your website, LeadsBridge has a useful and easier to use script for that.
PROSAutomatic Sync between Email Lists and Custom Audiences Enhanced Pixel
Vendor Response
Thanks for your feedback Marius!
Replied February 2017
Kasper
Verified reviewer
Cosmetics, 2-10 employees
Used weekly for less than 6 months
OVERALL RATING:
3
EASE OF USE
1
VALUE FOR MONEY
1
CUSTOMER SUPPORT
1
FUNCTIONALITY
3
Reviewed March 2021
Impossible to cancel
Bad
PROSWell it never really worked for me and when i wanted to cancel it was a complete nightmare
CONSThe cancel procedure, they made it almost impossible for me and im so dissapointed at the service. I would never support this way to run a businness
Vendor Response
Hi Kasper, Thank you for your honest feedback. LeadsBridge is continuously improving and we apologize for any inconvenience we might have caused you. LeadsBridge's developers work hard to keep the app up to date and fully working, and we're are sorry to hear about your technical difficulties. In any case, you've certainly did the right thing by contacting our support. We are currently working to improve the cancellation experience, but due to security reasons the relevant steps can be taken only by the account owner, that's why we ask our customers to do it. We're sorry to see you go, and we'd be more than happy to have you back in the future. Feel free to contact us at any time here, support@leadsbridge.com
Replied March 2021