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Looker software

67 reviews(4.5/5)
67 reviews(4.5/5)

Looker is a cloud-based business intelligence (BI) platform designed to explore and analyze data. The solution helps businesses to capture and analyze data from multiple sources and make data-driven decisions.

Looker provides business teams the ability to analyze supply chains, market digitally, quantify customer value, interpret customer behavior, and evaluate distribution processes. Users can also “view source” to understand how the data they are viewing is being manipulated. The dashboards allow presenting data and insights using customizable charts, graphs and reports. All dashboards and queries can be drilled into, so users can discover information in multiple layers.

With Looker's data modeling language, users can define data metrics and explore relationships between various data sets. The storytelling feature allows users to present data analysis to stakeholders through data-rich visualizations.

Looker is used in many industry sectors across the US and Canada including e-commerce, construction, education, finance, healthcare, media and technology.

Supported Operating System(s):
Mac OS , Web browser (OS agnostic) , Windows 8

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67 Reviews of Looker

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  • Catherine from ShopKeep

    Number of employees: 201-500 employees

    July 2018

    I use looker daily to run reports that are more granular and detailed then a Salesforce report

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Looker provides me with a lot of easy to access data!

    Pros

    I like that you can pull a lot of different dimensions and filters into a Look so that you can get very detailed. There is a bit of a learning curve but after a short time it becomes easy to use (there are still more difficult functionalities, but I don't use them).

    Cons

    It can be difficult to know which is the correct dimension or filter to use for what you are looking for. Once you learn what you need it becomes easy.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

  • Isaac from IndiaNIC Infotech Limited

    Number of employees: 201-500 employees

    July 2018

    Great software with continuus updates

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    I like that you truly do not have to understand SQL to end up being an expert and ask the ideal concerns in Looker. Looker is continuously making updates, they deliver really rapidly. I have a favorable outlook of this item.

    Cons

    I dislike for how long it takes given that it never ever truly caches the information. I need to truly make certain the questions I compose or the concerns I ask are really restricted as an outcome.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

  • Ashante from Spiel the Beans

    June 2018

    Key Metric Reporting is cooler now

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    I love this tool as I've used the Microsoft Power BI and SAP tools for years to run reporting and to show our KPIs for our local department and our region. With Looker, not only I or a few key managers, but all the team can run queries to visualize our key metrics and to see where we stand from week to week.

    Cons

    Not really any cons, but I would love for Looker to give us the ability to access real-time data and see a query automatically update within a given dashboard.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

  • Vincent from HERE Technologies

    May 2018

    Controlled Analytics Exploration

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Like I said, it's a great tool for analysts that don't need a lot of flexibility or maybe just aren't used to working with a lot of data. To get the full value out of this software, you'll need a core group of experienced Data Analysts that can learn fast (to learn Lookers Table Calculation code which is similar to SQL) who can build a bunch of dashboards and views. You really don't want people who aren't savvy with data doing a lot of the creating because measures are always aggregated based on the dimensions you pull into each table...if a user forgets to add a specific dimension then measures could show the wrong value. This could be offset by having really good developers who architect the data in a way that doesn't allow this to happen.

    Pros

    It's a great data exploration tool for users who normally would get anxious when given a large dataset in something like Excel. It's generally simple to use and there can be unlimited Viewers (users at the lowest permissions level) through the enterprise product. Data Visualization is essentially done for you and Exploers (users at the second level of permissions) can build new visualizations & turn them into interactive dashboards.

    On the Looker platform, Explorers can locate a view (called an Explore) and then are given a list of dimensions and measures they can pull into a table. Users can create new dimensions using calculated fields and then save their views so any users with Viewer permissions (and up) can see what was put together.

    Cons

    With simplicity comes lack of flexibility. More skilled data analysts will want more flexibility than Looker can provide but at the same time you need to have highly skilled Data Analysts to be the Developers (high level of permissions) to set up the data so that less skilled analysts (the users who benefit from Looker most) who are Explorers don't build views that grossly misrepresent the data.

    My biggest pet peeve with this software as an Explorer is that you cannot make calculations on the base data...only the data that you pull into your table (called table calculations). That is a major feature that Tableau has that Looker does not have at the Explorer permission level. Of course developers can use LookML (Lookers data language) to create a new column...but a Developer license is more expensive and creating the fields take time and it's something you constantly will need.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

  • Daniel from RB

    May 2018

    Great Customer Service

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    The looker team has great customer service. They are flexible and easy to reach. The chat feature in the product is awesome, as it quickly connects you to a Customer Success rep who can help you with pretty much anything!

    Cons

    The cost for this product is quite high compared to other BI tools. Also, this product requires a full time data engineer to keep the backend of the product to build new data models.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Verified Reviewer

    Number of employees: 201-500 employees

    May 2018

    Great business intelligence tool

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    This software helps me have access, measure, analyze, and act on our trusted data to inform everyday business activities.

    Pros

    It is a great tool as it has helped my company unify and liberate data, drive our business forward with data, give anyone the freedom to drive decision-making with data and help all employees view data as integral to everyday business activities. It has also enabled our company to consolidate data into one single platform and assure the accuracy of its data.

    Cons

    Not intuitive at all. Requires hours of training sessions. I have only been using Looker for a few weeks now and still have A LOT to learn. I'm sure it will be a great tool and very useful tool once I'm fully on board but it definitely is taking me more time than I thought.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

  • grant from numteg

    Number of employees: 51-200 employees

    March 2018

    Powerful data exploration tool, invaluable for reporting complex business data

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Able to rapidly organise very large data sets and share dashboards and views. Fairly straightforward to build queries even for non-technical

    Cons

    Some limitations in reporting data views (e.g. Histograms) and doesn't have wide range of options for exporting to other reporting packages

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

  • Emily from Direct Digital LLC

    Specialty: Pharmaceuticals

    Number of employees: 51-200 employees

    March 2018

    Great tool...but hard to learn

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    I use Looker for two reasons. 1) to see my sales statistics and 2) to pull lists of subscriber data. Looker truly helps you to understand your data better than other tools.

    Cons

    I've had a steep learning curve with this tool. There's not a lot of formal training opportunities or help documentation.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • Verified Reviewer

    Number of employees: 11-50 employees

    March 2018

    Super-powerful tool if you know what you're doing

    Ease-of-use
    Functionality
    Quality
    Support
    N/A
    Value for Money
    Pros

    I love Looker for its handy dashboards and queries. Of course, as someone who doesn't speak "database queries" I have to rely on someone more technical to set most of these things up for me.

    Cons

    There's only so much utility I can get out of the tool without knowing how to create database queries. I'd love to be able to manipulate data in Looker without knowing any query languages so I could take advantage of more of Looker's power.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

  • Shivakant from Micro Focus

    February 2018

    A+ Service Management

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    The most point is Deployment was quick and easy and even though it has a good collaboration and most important Support was very good.

    Cons

    while using this platform I didn't find any major concern but I do feel that the data retrieval is a bit slow sometimes.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

  • Elizabeth from Infectious media Holdings Ltd

    Specialty: Marketing Services

    Number of employees: 51-200 employees

    February 2018

    Good Program with a lots of possibilities

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Good program with a lot of potential and you can get information for everything that needed

    Pros

    You can see different information, the update is quick and you can get a lot of different reports with all the information that you need

    Cons

    A little difficult to get around the program , I am used to to the reports that I have a the moment but I still need some help to create a new one

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source

  • Meagan from ParkWhiz

    Number of employees: 51-200 employees

    January 2018

    Seems great, takes some getting used to

    Ease-of-use
    Functionality
    Quality
    Support
    N/A
    Value for Money
    Pros

    Capabilities seem endless, nice visuals to represent data, integrates with many many other platforms. We've been able to leverage data from Looker from so many places (our own database, redshift, CRMs, etc) and gain some invaluable insights.

    Cons

    the learning curve is a bit high for anyone that is *not* a data analyst or intimately familiar with pivot tables, etc

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

  • dave from Spireon, Inc.

    Number of employees: 201-500 employees

    January 2018

    Looker is mesmerizing to use!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    democratizing our data stores to our viewing users

    Pros

    slick design, seamless drill through and intuitive interface...really stands out above the rest of the vendors we've looked at

    Cons

    LookML learning curve and usability...getting up to speed and making looker useful will be about getting to learn Looker and LookML, so not a trivial task.

    This reviewer was invited by the software vendor to submit an honest review.
    Review Source: Capterra

  • Alvaro from Deliveroo

    December 2017

    Easy to learn, not very intuitive but really useful when dominated

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Data accessibility

    Pros

    Easy to use when learned. Data is accessible and easy to compare. Analysis is easy using Dashboards and it is very easy to customize it.

    Cons

    Sometimes data from different Explores regarding the same topic gives different information. It is difficult to learn at the beginning, but it gets easier with time.

    This reviewer was invited by the software vendor to submit an honest review.
    Review Source: Capterra
  • Verified Reviewer

    Number of employees: 51-200 employees

    December 2017

    Best organization-wide analytics/BI platform out there

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    The LookML layer makes things easy to scale. The API and interfaces into other software such as Google Sheets as well as functions like email schedules allow opening up data much easier.

    Cons

    The Look-Dashboard-Space system and managing content can become burdensome as use of Looker scales. Not being able to cross-reference a Look across Spaces results in duplicative Looks.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

  • Teena from Handshake - Stryder Corp.

    December 2017

    Looker allows everyone in your company, even the less tech-savvy, to make data-driven decisions.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    We get to force-multiply our impact by making it easy for users in all departments to make data-driven decisions and help allow that to drive their day-to-day.

    Pros

    I love the customization of Looker, and that you can put large amounts of data into the hands of anyone -- in a way that makes sense [to them]!
    While their product is great, it speaks volumes to the team. It's an amazing group of people that continue to receive feedback from their customers and iterate time and time again on their product. They truly care about data and their customers, and they want to empower them the best they can.

    Cons

    When modeling views, I wish you could define better filters for measures but it's limited. There are workarounds, meaning modeling out several additional dimensions to arrive at the measure you need to pull regularly, but it'd be much more efficient to allow for measures to be more nuanced.

    Large dashboards (with 25+ tiles) can take awhile to load, which is understandable. Once their "merge results" feature is fully rolled out and we're able to save them as new tiles or looks, it should help resolve the need for so many tiles.

    Neither of these two things are a big deal, and I wouldn't let this deter you from considering this software.

    This reviewer was invited by the software vendor to submit an honest review.
    Review Source: Capterra
  • Verified Reviewer

    Number of employees: 51-200 employees

    November 2017

    Looker has helped every single person at my company

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    I love how power Looker is and their customer service is above and beyond. They've been super helpful with everything.

    Cons

    There's not much I don't like about Looker. There is a little bit of learning curve when starting off but other than there's nothing to not like.

    This reviewer was invited by the software vendor to submit an honest review.
    Review Source: Capterra
  • Verified Reviewer

    Number of employees: 51-200 employees

    November 2017

    Taking Business Intelligence to the next level

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Looker have done what most BI tools are missing, they managed to create a tool that can be used both for nice visualizations, but also to do deep data analysis. I love how everything is flexible, and its always possible to explore your data a step deeper.

    Cons

    Im still missing some flexibility compared to do data analysis in pure SQL and Excel. The price is in the high end compared to the competitors

    This reviewer was invited by the software vendor to submit an honest review.
    Review Source: Capterra
  • Verified Reviewer

    Number of employees: 10,000+ employees

    November 2017

    Amazing experience

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Ease of use and amazing customer support are by far their best selling features. As a developer it's invaluable to have someone right away to help you with your problem, saving a lot of time and patience

    Looker allows the entire company to be able to utilize the data platforms we have without a strain on the data analyst resources.

    Cons

    There are some limited functionality when it comes to the direct sql manipulation in the backed in conjunction with the sql derived tables

    It seems most explores are very specific to teams and therefore new users sometimes get confused where to start looking and how to go about finding the answers to their questions.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: GetApp

  • Paco from Deliveroo

    Number of employees: 1,001-5,000 employees

    October 2017

    With looker I feel with a little bit of "how" I can easily get the "why".

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    - The constantly updated content. I feel the vehicle is moving forward all the time.
    - The ease of making a deep and helpful analysis.
    - Really nice visualisation of looks.

    Cons

    - The division of Dashboards and looks in each user space is a bit rigid. Folders could help to organise it better.
    - It would help to search for individual spaces from people (I think I could do it before)

    This reviewer was invited by the software vendor to submit an honest review.
    Review Source: Capterra
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