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> Reviews of Lucky Orange. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Lucky Orange is a good fit for you!

Source: https://www.softwareadvice.com/bi/lucky-orange-profile/reviews

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Lucky Orange Reviews

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[Overview](https://www.softwareadvice.com/bi/lucky-orange-profile/)

Reviews

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# Lucky Orange Reviews

## Reviews Summary

## Overall Rating

4.7

* * *

## Ratings Breakdown

5

(199)

4

(50)

3

(10)

2

(3)

1

(0)

## Secondary Ratings

Ease-of-use

4.6

Customer Support

4.7

Value for money

4.6

Functionality

4.6

* * *

### Pros

"The session recordings, heatmaps, and live visitor tracking make it easy to understand user behavior and identify opportunities to improve the customer experience."

"We are able to catch any customer experiences that may hinder our business, simply by watching their experience on our site. "

"It's been frustrating at times with recording not playing properly but it has helped us improve user experiences and our conversion rates have increased."

### Cons

"Alert/notification features feel underdeveloped compared to the depth of the monitoring tools."

"Sometimes when I want to do the replay the replay video isnt sync and its stuck to one picture not the view of the user"

"I have been wanting to schedule my free call, but I live outside of the US and there is no times that work with my team as we are in the Singapore time zone. "

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Lucky Orange Reviews, Pros and Cons - 2026 Software Advice