--- title: "Lucky Orange Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Lucky Orange. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Lucky Orange is a good fit for you!" source_url: "https://www.softwareadvice.com/bi/lucky-orange-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Heatmap Software](https://www.softwareadvice.com/heatmap/) / [Lucky Orange](https://www.softwareadvice.com/bi/lucky-orange-profile/) / Lucky Orange Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/bi/lucky-orange-profile/) Reviews [Alternatives](https://www.softwareadvice.com/bi/lucky-orange-profile/alternatives/) # Lucky Orange User Reviews ## Reviews summary - Overall rating: 4.7/5 - Total reviews: 268 ### Secondary ratings - Ease of use: 4.6/5 - Customer support: 4.7/5 - Value for money: 4.6/5 - Functionality: 4.6/5 ### Rating distribution - 5 stars: 204 reviews (76%) - 4 stars: 51 reviews (19%) - 3 stars: 10 reviews (4%) - 2 stars: 3 reviews (1%) - 1 star: 0 reviews (0%) ### Most mentioned pros - The session recordings, heatmaps, and live visitor tracking make it easy to understand user behavior and identify opportunities to improve the customer experience. - It allows us to really dive deep into what our customers are looking at while browsing our online store. - Real-time data on user interaction with our material and websites provided by Lucky Orange helps us to keep improving our offers. Since this platform does not require great technological knowledge to run its goals, one of its main advantages is that it lets the data be easily understood for the whole team. ### Most mentioned cons - Alert/notification features feel underdeveloped compared to the depth of the monitoring tools. - I have been wanting to schedule my free call, but I live outside of the US and there is no times that work with my team as we are in the Singapore time zone. - The dashboard is a bit hard to find where to view videos. ## Lucky Orange customer reviews Showing reviews 1-25 of 268 (page 1). ### Best Web Analytics Tool - Overall rating: 5/5 - Reviewer: Aqeel K. - Verified reviewer: Yes - Industry: Computer Software - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2022 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It captures and stores activities of website visitors in real time and you can see what actions your website visitors are taking in real-time. #### Cons They recently launched a new version which I didn't like and I am still using the old one. #### Vendor response Thank you so much for the five-star review and feedback. Observing customer behavior on your site is a great way to discover pain points and understand the visitor experience. Please don't hesitate to reach out if there is anything we can help you with. Cheers - Bradley from Lucky Orange Replied September 2022 --- ### Powerful behavioral data - Overall rating: 4/5 - Reviewer: Durva G. - Verified reviewer: Yes - Industry: Retail - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: June 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review. Lucky Orange has become a core part of how we evaluate landing page performance. For us, the highest-value use case is pre/post CRO testing making a change, then using heatmaps and recordings to validate whether behavior shifted. The value for money is solid for small to mid-size teams, especially compared to tools like Hotjar or FullStory at higher price points. It's not a plug-and-play tool, but if you come in with the right questions, it delivers real answers. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros Lucky Orange is genuinely powerful for understanding why users aren't converting. The heatmaps and session recordings gave us visibility into real behavior: rage clicks, scroll depth, where users were dropping off, that GA4 alone never could. The ability to filter sessions by traffic source was especially useful; we could isolate specific campaigns and immediately see how that traffic actually behaved on-page. For a small team without a dedicated UX researcher, it punches above its weight. Security-wise, sensitive fields like passwords and payment inputs are masked in recordings by default, a small but important detail when you're capturing real user sessions. #### Cons The learning curve is steeper than the UI suggests. There's a gap between having access to the data and knowing how to act on it. You need to go in with specific hypotheses, otherwise it's easy to spend hours in session recordings without a clear takeaway. The CSV export for session data could also be more analysis-ready; we had to do a fair amount of cleanup before it was useful. Alert/notification features feel underdeveloped compared to the depth of the monitoring tools. #### Vendor response Thanks for leaving us such a thorough review! Seeing exactly what your visitors and customers do and experience on your website through Heatmaps and Session Recordings can make all the difference in improving your website and growing your business. Regarding your feedback about the learning curve, we understand that we collect a lot of data, but feel free to reach out to our team anytime and we are happy to assist with any questions that pop up! Again, we appreciate your review, and we're here should you need anything else! Cheers - Jordan from Lucky Orange Replied June 2026 --- ### Better than nothing - Overall rating: 2/5 - Reviewer: Lauren N. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: December 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. You get what you pay for!! Just not happy with lack of notifications and general ease of use. #### Ratings breakdown - Ease of use: 2/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 2/5 #### Pros Honestly it is just ok - I am not notified when people come to the website and just not fluid enough #### Cons NO MOBILE APP! Honestly, in this age no mobile app is not going to cut it especially for a paid service. #### Vendor response We appreciate your feedback. Lucky Orange does indeed offer in-app notifications to alert you with a sound and/or banner for common triggers, such as when someone arrives on your site or replies to your chat. These notifications can be fully customized to show other important events, such as when a visitor clicks on a specific CTA or rage clicks. I would be happy to guide you through the process of enabling notifications, address any lingering usage questions you may have and discuss your feedback on a mobile app. While we have optimized our app for desktop usage to maximize access to features, we would like to learn more about how you envision using a mobile app to share with our product development team. Please reply to my last email so we can find a time to connect. I look forward to hearing from you soon and will keep an eye on my inbox for your email. Best regards - Jordan from Lucky Orange Replied December 2024 --- ### Great Tool for Understanding Website Visitor Behavior - Overall rating: 5/5 - Reviewer: Sherree T. - Verified reviewer: Yes - Industry: Events Services - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: June 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review. Overall, our experience with Lucky Orange has been very positive. The platform has helped us better understand visitor behavior, identify areas for improvement on our website, and make more informed decisions about the user experience. The session recordings, heatmaps, and visitor insights have been especially valuable, and the platform is easy to navigate and implement. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Lucky Orange has given us valuable insight into how customers use our website. The session recordings, heatmaps, and live visitor tracking make it easy to understand user behavior and identify opportunities to improve the customer experience. Being able to see exactly where visitors are engaging, hesitating, or dropping off has helped us make better decisions about website design and functionality. The platform is intuitive, easy to navigate, and provides actionable data that would be difficult to gather through analytics alone. #### Cons The biggest challenge has been tracking interactions with some of our navigation menus and overlays. Otherwise, Lucky Orange has provided valuable insight into how visitors are using our website. #### Vendor response Thanks for taking the time to leave us a review! Being able to see what visitors do and experience on your website can make all of the difference in improving the customer experience and your conversions. Regarding your feedback on tracking some menus and overlays, please send any examples to support@luckyorange.com and our team can take a look for you. Thanks again for your review, and don't hesitate to reach out with any questions! Cheers - Jordan from Lucky Orange Replied June 2026 --- ### A Must-Have Tool for Understanding Visitors - Overall rating: 5/5 - Reviewer: Wade H. - Verified reviewer: Yes - Industry: Leisure, Travel & Tourism - Company size: Self-Employed - Product usage: Used daily for less than 6 months - Reviewed: October 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. My overall experience with Lucky Orange has been excellent. It’s an intuitive tool that provides valuable insights into user behavior, helping me make data-driven decisions to improve conversions and user experience. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I really like how clearly Lucky Orange shows customer behavior. The heatmaps and session recordings make it easy to see where visitors click, scroll, and drop off, which helps me improve my site layout and conversions. #### Cons Honestly, there wasn’t much to dislike, if anything, I’d just say there’s so much data available that it takes a little time to explore all the features fully. #### Vendor response Thanks for leaving us such a thorough review! Seeing exactly what your visitors and customers do and experience on your website through Session Recordings and Heatmaps can make all the difference in improving your website and growing your business. Thanks again for your review, and don't hesitate to reach out with any questions! Cheers - Justin from Lucky Orange Replied October 2025 --- ### Your Pond Pros Review - Overall rating: 5/5 - Reviewer: Jerry M. - Verified reviewer: Yes - Industry: Retail - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2026 - Review source details: This review was submitted organically. No incentive was offered Love it. We use it everyday to better our business. On numerous occasions, we were able to spot where customers may have had a rough experiece or something we noticed that may have lead to less time on the site. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros We are able to catch any customer experiences that may hinder our business, simply by watching their experience on our site. Tremendous help! #### Cons Don't really have anything negative to say at this point. Maybe if there were a way to contact customers who visited the site. #### Vendor response Thank you for your review! Learning the pain points your customers are having and being able to quickly address them is invaluable. Again, we appreciate your review, and we're here should you need anything else! Cheers - Jordan from Lucky Orange Replied March 2026 --- ### Knowing our customers helps us to maximize digital offers! - Overall rating: 5/5 - Reviewer: Brandon L. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Lucky Orange has enabled us to completely understand how people actually interact with our tools and websites. We keep track of site usage, point up usability issues, and decide on the best course of action to improve the digital experience for every guest. Heatmaps and session recordings enable us to quickly identify areas of less interest and those that catch attention, so impacting our choices to maximize design, content organization, and calls to action. The bounce rate decreases and conversion rates increase dramatically. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Strong awareness of user behavior is necessary for us to be able to provide effective digital solutions fit for our clients' real needs. Real-time data on user interaction with our material and websites provided by Lucky Orange helps us to keep improving our offers. Since this platform does not require great technological knowledge to run its goals, one of its main advantages is that it lets the data be easily understood for the whole team. Functions including session recording, field surveys, heat maps, and funnel analysis become critical tools quickly seeing where users drop off, what interests them most, and how to maximize the experience. #### Cons Although the platform provides quite useful data, on a few times we have had to export the data and use other tools to examine the reports in more depth and better fit our particular need. #### Vendor response Thanks for leaving us such a thorough review! Lucky Orange has so many features that can help you see from your customers’ perspective how they are interacting with your store and gain that valuable feedback. We also love to hear that the entire team can easily use Lucky Orange and gather the insights they need without having a ton of technical experience. Thanks again for your review, and don't hesitate to reach out with any questions! Cheers - Will from Lucky Orange Replied June 2025 --- ### Great for organic growth! - Overall rating: 5/5 - Reviewer: Keri H. - Verified reviewer: Yes - Industry: Tobacco - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: June 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. It’s been positive! I look forward to my recap emails letting me know what’s going on. The only downside is it’s not great to navigate on mobile #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I like that I can replay customer sessions. It helps me understand the flow and see exactly where customers are falling off #### Cons I honestly haven’t found a dislike, I love my recap emails daily to see what an overview is. It includes everything I need #### Vendor response Thank you for your review! Seeing exactly what your visitors and customers do and experience on your website through Session Recordings can make all the difference in improving your website and growing your business. Thanks again for your review, and don't hesitate to reach out with any questions! Cheers - Will from Lucky Orange Replied July 2025 --- ### I love this app! Highly recommend - Overall rating: 5/5 - Reviewer: Patrick D. - Verified reviewer: Yes - Industry: Arts and Crafts - Company size: 2-10 employees - Product usage: Used daily for free trial - Reviewed: November 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I love how lucky orange allows us to track visitor behavior to the website. This helps us inform our website UX decisions. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I like learning the behavior of my audience and using that to inform how we design our website and user experience. #### Cons The dashboard is a bit hard to find where to view videos. I feel like that’s the main feature. Should be prominent. #### Vendor response Thank you for your review! Lucky Orange has so many features that can help you see from your customers’ perspective how they are interacting with your store and gain that valuable feedback. Again, we appreciate your review, and we're here should you need anything else! Cheers - Justin from Lucky Orange Replied November 2025 --- ### A must have for any store - Overall rating: 4/5 - Reviewer: Callum H. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: Self-Employed - Product usage: Used weekly for free trial - Reviewed: April 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Very positive, I think there are a lot of valuable features this app offers compared to other view tracking apps and the plans seem reasonable for their price. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Having enough features to be usable on the free version to give you a good idea on what you may be paying for with the full version. The display is intuitive and watching recordings back is very easy- which is what I was hoping to get with this app. #### Cons You get a lot of notifications off the bat, I have since turned most of them off but daily reports seems a little too much to begin with. A weekly report seems okay, but if there is any data you want to see I don't see why customers wouldn't just check on the app as opposed to rely on daily/weekly reports. I would also probably prefer to pay 10 dollars for 200 visitors a month, $20 seems quite a bit for the first plan, and 100 visitors a month is also not many- I wish there was a middle-ground. #### Vendor response Thank you for your review! There’s really nothing like seeing exactly what people are experiencing to help you make improvements that drive more sales and happier customers. Regarding your feedback on the notifications and email reports, you can easily adjust these or turn them off all together. Again, we appreciate your review, and we're here should you need anything else! Cheers - Justin from Lucky Orange Replied May 2025 --- ### The heatmapping and website analysis tool you need for your business - Overall rating: 5/5 - Reviewer: Quynh V. - Verified reviewer: Yes - Industry: E-Learning - Company size: 11-50 employees - Product usage: Used weekly for less than 2 years - Reviewed: January 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. It has been quite good and was a good transition away from another provider we used to have that didn't really give us the information we needed. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 3/5 #### Pros I like that it provides a very easy display of your heatmapping so that you can make changes and adjustments to your site/landing pages for better conversion. #### Cons The funnel feature doesn't seem to work at all. It doesn't accurately track how far people make it through your funnel...and the data retention that Lucky Orange has is quite minimal. It'd be great if we could see data that extends beyond 60 days... #### Reasons for switching to Lucky Orange The heatmapping tool wasn't working and we needed this information to make marketing decisions. #### Vendor response Thank you for your review, Quynh! We love that you’ve been able to gain so much insight from our tools! Heatmaps are a powerful way to see where people interact with your website. Visitor behavior really makes a huge difference in your conversion optimization efforts. Regarding your cons, could you please reach out to support@luckyorange.com referencing this review? Lucky Orange offers extended data storage beyond 60 days, and we would be happy to walk you through it. Additionally, we would like to investigate what you’re experiencing with our conversion funnels. Simply send us an email to get the ball rolling. We look forward to hearing from you soon! Cheers - Emilia from Lucky Orange Replied February 2024 --- ### It helps me to optimize our website smoothly. - Overall rating: 5/5 - Reviewer: Ripon C. - Verified reviewer: Yes - Industry: Education Management - Company size: 501-1000 employees - Product usage: Used daily for less than 6 months - Reviewed: May 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Lucky Orange also offers user polls, which allow us to get feedback from our visitors. This feedback can be used to make improvements to the website and give our visitors a better experience. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Lucky Orange offers heatmaps, which allow you to quickly and easily view how visitors are interacting with a website. This helps to identify problem areas and optimize the user experience.Lucky Orange provides visitor recordings, which allow me to view how individual visitors are interacting with our website. This helps to keep track of their activities and identify any problems or areas for improvement. #### Cons Lucky Orange is a paid service, so it can be expensive for some businesses.Lucky Orange is only compatible with certain web browsers and operating systems, so it may not work for all users.Lucky Orange is a complex service, so it can be difficult for some users to understand and use. #### Reasons for choosing Lucky Orange Lucky Orange offers analytics, which allow me to track user behavior and identify areas of improvement. #### Reasons for switching to Lucky Orange smooth visitor recordings facilities. #### Vendor response Appreciative of your detailed review, Ripon! Our user surveys, heatmaps and visitor recordings are all about giving you a clear picture of visitor behavior to improve your website experience. Diving into visitor behavior to identify ways to improve your website is invaluable to growing your business. When you can see what's happening on "the other side of the screen," you get a front seat to your customers' online interactions. Thanks for sharing the Lucky Orange love, and we're always here should you need anything! Cheers - Bradley from Lucky Orange Replied June 2023 --- ### Great product, but I wish there was more. - Overall rating: 4/5 - Reviewer: Jordan R. - Verified reviewer: Yes - Industry: Retail - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: January 2024 - Review source details: This review was submitted organically. No incentive was offered 90% Positive, I'm left wanting more often than not as we have far too many platforms doing too many things. If there was say a in-built way to marry up orders placed on a e-commerce site to the recording of their journey through the site that would be the best case scenario for us. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Functionality: 4/5 #### Pros The customer support uses in heatmaps and live chat are the key reasons for us to purchase Lucky Orange. #### Cons The pre-made integrations for Bigcommerce seem to leave us wanting. The support and developer docs feel stale and lacking also. The support team itself was very helpful when I had to reach out to them, I'm referring specifically about the support docs at https://help-preview.luckyorange.com/ as all the answers are rather generic. #### Reasons for choosing Lucky Orange Integration into BigCommerce + Price for live chat #### Vendor response Thank you for your review, Jordan. Love to hear that your team has been able to use heatmaps and live chat to bring a better experience to your visitors and customers. We appreciate your feedback regarding our BigCommerce integration and have already passed along your comments to our help document team. Regarding your request to "marry up" orders to recordings, this capability already exists within our app through our custom API. Using custom API, you can pass in an ordered event which will then connect it to your customer. Our team would be more than happy to show you how to set it up. Simply send an email to support@luckyorange.com referencing this review to get started. I look forward to hearing from you soon! Best Regards - Emilia from Lucky Orange Replied February 2024 --- ### Getting introduced to Lucky Orange - Overall rating: 5/5 - Reviewer: Antonela A. - Verified reviewer: Yes - Industry: Cosmetics - Company size: 2-10 employees - Product usage: Used monthly for less than 6 months - Reviewed: October 2025 - Review source details: This review was submitted organically. No incentive was offered It's been good so far. It's my first time using this app so I am getting used to it and also to understand how it works. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros Very good customer service , they are super willing to help. I can tell is a very good tool but their team make it even easier to understand. #### Cons It's a little bix complex to understand, it has to improve the visual aspect, they would help to gather data easily. #### Vendor response Thank you for your review! We’re so happy that you’ve been able to start wading into Lucky Orange! Our team is always here to help our customers be as successful as possible, both now and in the future. Again, we appreciate your review, and we're here should you need anything else! Cheers - Justin from Lucky Orange Replied October 2025 --- ### Fast, Knowledgeable, and Personable Support - Overall rating: 5/5 - Reviewer: Clarence F. - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: 2-10 employees - Product usage: Used weekly for more than 2 years - Reviewed: March 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I love Lucky Orange. Simple overall and does what it claims to do. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I love the support. I got stuck installing Lucky Orange on a client's site. One of their guys [sensitive content hidden] hopped on a video call to walk me through it and sent help docs specific to my situation. #### Cons The hierarchy for agencies isn't as intuitive as I'd like off the bat. It will take getting used to. #### Vendor response We appreciate your review and kind words! We are always here to help our customers be as successful as possible, both now and in the future. Please let us know if you need anything! Cheers - Jordan from Lucky Orange Replied March 2025 --- ### Lots of potential! - Overall rating: 5/5 - Reviewer: Cammie M. - Verified reviewer: Yes - Industry: Retail - Company size: 11-50 employees - Product usage: Used monthly for less than 12 months - Reviewed: March 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. It is an exciting too, I just wish I knew how to use it better. #### Ratings breakdown - Ease of use: 2/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Powerful tool to be able to understand how customers interact with our site and identify issues. #### Cons Complicated and not super intuitive. There are so many capabilities that it is overwhelming and hard to understand where to focus. #### Vendor response Thank you for your review! Being able to see what visitors do and experience on your site can make all of the difference in improving the customer experience and your conversions. Regarding your feedback on using the tool, please reach out to support@luckyorange.com and our team can set up a free demo of the platform. They can go through each of the tools and answer any questions that you have. Again, we appreciate your review, and we are here should you need anything else! Cheers - Jordan from Lucky Orange Replied March 2025 --- ### Very Useful Software - Overall rating: 5/5 - Reviewer: Paul P. - Verified reviewer: Yes - Industry: Apparel & Fashion - Company size: Self-Employed - Product usage: Used weekly for less than 2 years - Reviewed: December 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Good software. Good for insight into customer behaviour and has helped us a few times when there were issues on our site we were unaware of. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Very useful in providing insights into customer behaviour. #### Cons Unsure if this is due to Lucky Orange but had a few instances where the replay has not saved/cannot be played. #### Vendor response We appreciate your review! It sounds like you’ve been able to dive right into the insights and find ways to improve your website. We love to hear how getting that firsthand look at what customers do and experience can make such a difference for your website. Regarding your replay issue, could you please send an email to support@luckyorange.com or reply to my last email? Our team would like to investigate what you’re experiencing and find a resolution. Thanks again for your review, and I look forward to hearing from you soon. Cheers - Jordan from Lucky Orange Replied December 2024 --- ### Essential Tool for Understanding and Optimizing User Behavior - Overall rating: 5/5 - Reviewer: Onur K. - Verified reviewer: Yes - Industry: Retail - Company size: Self-Employed - Product usage: Used monthly for less than 2 years - Reviewed: November 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. My overall experience with Lucky Orange has been very positive. It’s a powerful tool that has provided me with actionable insights to improve my website’s user experience and increase conversions. The combination of features like session recordings, heatmaps, and live chat makes it an essential part of my toolkit. Although there’s a learning curve initially, the support team is helpful, and the value it brings to my business is well worth it. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros What I like most about Lucky Orange is its session recordings and heatmaps, which provide invaluable insights into how visitors interact with my website. The ability to see real-time user behavior has helped me identify pain points and optimize my site for better conversions. #### Cons What I liked least about Lucky Orange is that the dashboard can feel overwhelming at first, especially with so many features available. It takes some time to get familiar with the interface and make the most of the tools. #### Vendor response We appreciate the time you took to leave us a review. We love when our users use words like "essential" to describe Lucky Orange! Visitor behavior is invaluable in improving your website and increasing sales, and it sounds like Lucky Orange has been able to provide you with the insights you need. As you mentioned, learning a new system or platform can feel overwhelming. We offer a help center (https://help-preview.luckyorange.com/) and a free 15-minute onboarding call to help ease the learning curve and answer any questions you may have. Our dashboard may seem overwhelming at first, but it's fully customizable to bring you the visitor insights you want to see at a glance, allowing you to dive deeper into the recordings and heatmaps. I would love to set up some time to meet to clear up any lingering confusion, so please reply to my last email to find a time to connect. Thanks again for your review, and I look forward to hearing from you soon! Cheers - Justin from Lucky Orange Replied December 2024 --- ### Optimise Customer Experiance - Overall rating: 5/5 - Reviewer: Jack L. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: Self-Employed - Product usage: Used weekly for less than 6 months - Reviewed: November 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. It was very useful and informative on customer experience on my store, and has helped me optimise areas of my store for engagement. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The website analysis with heat maps gives a great indication where your audience drop off to capitalise on user experience. #### Cons I have not yet gone through any tutorials, but could do with learning more about the functionalities of Lucky Orange. #### Vendor response Thanks for your review, Jack! We love that Lucky Orange has been pivotal in optimizing your customer experience. Heatmaps are easy to understand and provide insight into exactly where people engaged (and where they didn't) to drive your optimization strategies. In addition to our help center (https://help-preview.luckyorange.com), we also offer a free 15-minute call that walks you through our 20+ features and answers any lingering questions you may have. Please reply to the last email from our team to schedule your call. Thanks again for your review, and don’t hesitate to reach out if you need anything! Cheers - Justin from Lucky Orange Replied December 2024 --- ### An Analytics tools that easier to use than GA. - Overall rating: 5/5 - Reviewer: Cesar C. - Verified reviewer: Yes - Industry: Entertainment - Company size: 11-50 employees - Product usage: Used weekly for less than 12 months - Reviewed: December 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. So far we like the tool and its helped us get a more visually attractive way to view our site analytics compared to GA. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros The dashboard customization along with creating user funnels for better tracking of users is important to us. #### Cons The polls is a great tool but very limited. Wish we could customize it to ask deeper questions based on their answers. #### Reasons for choosing Lucky Orange LuckyOrange's funnels were much better and easier to setup. #### Vendor response Thank you so much for leaving us a five-star review! Using Funnels to understand where website visitors are experiencing problems with their experience on your site can make a huge difference in your bottom line. We're here if you need anything! Cheers - Bradley from Lucky Orange Replied December 2022 --- ### An initial assessment of Lucky Orange - Overall rating: 5/5 - Reviewer: Peter G. - Verified reviewer: Yes - Industry: Education Management - Company size: Self-Employed - Product usage: Used daily for less than 12 months - Reviewed: August 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros In a quick review I found LO to be the most insightful tool to teach me how to optimize my website. Now that I am embarking on a joint project with Google, it is the first place I went to help me track and understand progress. #### Cons None, there is more functionality than I know how to use at the moment so heavily dependent on support, who have been great. #### Reasons for choosing Lucky Orange Intuitive understanding of its real time capabilities and excellent interaction with Support in getting me going. #### Vendor response Thanks for taking the time to leave this review, Peter! I'm excited to hear that you've been able to get so much from Lucky Orange and gaining better insight into what your visitors are experiencing. Lucky Orange has an incredible depth of data depending on what you want to analyze. You can stick with the 30,000 foot view to look at the broader view of your visitor behavior or dive into see the trees with detailed views of specific visitors. I can't wait to see how Lucky Orange helps you grow your business! Thanks again for your review, and we're here if you have any questions! Cheers - Emilia from Lucky Orange Replied August 2023 --- ### We love Lucky Orange! - Overall rating: 5/5 - Reviewer: Emilie V. - Verified reviewer: Yes - Industry: Food & Beverages - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: August 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. We have been using Lucky Orange since the end of Q2 (paid) (we had used the free version prior). We use Lucky Orange heatmaps and playbacks to understand where some issues / broken links etc we had on our site to help us get up and running. We have also used it to better understand what the most loved features on the site are, and where we can improve otherwise. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Intuitive user interface, SO many features, great support and easy to to onboard / get started #### Cons I wish that we could stay live on the Lucky Orange site chat without having the window open. Or getting slack notification when someone chats! #### Vendor response And we 🧡 our users! We love to hear that getting a front-row seat to your customers’ online interactions has been just what you needed to grow your conversions and business. Our team takes pride in providing the best technology, onboarding, and support to our users! Regarding getting Slack notifications when someone chats, we've already passed this along to our product development team. You can also use Zapier to connect the Lucky Orange Event (conversation created) to Slack. Using this zap, you can send a DM to a Slack channel whenever this Chat event occurs. Thanks for sharing the Lucky Orange love, and we're here to help if you need anything! Cheers - Emilia from Lucky Orange Replied August 2024 --- ### BEST app to understand why your customers aren't converting - Overall rating: 5/5 - Reviewer: Raad K. - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: 11-50 employees - Product usage: Used weekly for less than 12 months - Reviewed: April 2020 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I thought I had a store with fantastic user experience based on my previous shopify stores, but turns out what I learned so far doesn't apply to all stores... For example, the upsell on my cart's page doesn't show on certain devices unless the user scrolls down (and I wanted it to be visible immediately), another example has to do with older age groups (main audience for one of my stores) as they didn't realize there are more images for the product that they can see by simply swiping left or right, this made them keep on changing the variants to view the product in its other colors (it was a problem with a specific theme, so I added a swipe icon on the first image)... At first I thought their monthly price is not within my budget as I didn't need the app often, so I paid $50 for a limited lifetime deal with some other app, only to realize later on that I use it way more often than I originally thought, AND no one masters the app like Lucky Orange starting with its features, functionality, ease of use, speed, and ending with its super amazing support team. Thank you for such a great app :) #### Cons The only thing is probably have my own device(s) excluded from the recordings, not sure if that's available or not - didn't look up their help section. #### Vendor response These are words we love to hear! Getting that front row seat to customers' online behaviors can provide invaluable insights to improving your website. Thank you for your kind review, Raad! As you continue to use Lucky Orange, I'm here to help if you have any more questions or need assistance in any way. Cheers - Justin from Lucky Orange P.S. You can block your own IP address from being tracked. Here's the help guide (https://help.luckyorange.com/article/30-can-i-block-my-own-ip-address-from-being-tracked-on-my-site). If you email into support@luckyorange.com, we can also take you through the steps. Replied April 2020 --- ### There are no Apples only ORANGES - Lucky Orange Outperforms - Overall rating: 5/5 - Reviewer: Manny K. - Verified reviewer: Yes - Industry: Computer Hardware - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: September 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Lucky Orange is Outstanding!!! It gives us all of the information we need to figure out what customers are looking at on our website. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I’ve been using Lucky Orange since about 2018. It’s is remarkable at tracking activity on our website. The ease of use, recordings, and metrics are invaluable to our company. #### Cons Lucky Orange works so well and integrates with our website, that I don’t have any cons. Perhaps an App for Apple and Android to show metrics and/or for the Chat feature would be a great add on. #### Vendor response We appreciate the time you took to leave us a review and for your business over the past 6 years. It’s an honor to be able to continue to impress you with our technology and support. Additionally, we appreciate your feedback for an app and have passed it along to our product development team. Again, thank you so much for your review and continued business. Here’s to the next 6 years! As always, if you need anything, don’t hesitate to let us know! Cheers - Jordan from Lucky Orange Replied September 2024 --- ### Best analytics tool for digital marketers - Overall rating: 5/5 - Reviewer: Erik L. - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: January 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. love it. The customer service responds fast and its priced well. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I love many things about Lucky Orange....For one, I can see a bunch of important data about a user session in one place, what pages they visited, their dwell time, their entrance + exit pages, what device they used etc. #### Cons Had to think about this, as its pretty much my fav tool.....I have no complaints really. #### Reasons for choosing Lucky Orange Been using it for years and never needed to switch #### Vendor response Thank you for your kind words! We’re thrilled that Lucky Orange has been your favorite tool for gaining insights to improve your website and grow your business. We appreciate your support over the years and your review! Happy tracking! Cheers - Emilia from Lucky Orange Replied December 2024 ## More reviews [Next reviews](https://www.softwareadvice.com/bi/lucky-orange-profile/reviews/?page=2) --- Lucky Orange Reviews, Pros and Cons - 2026 Software Advice