--- title: "Lucky Orange Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Lucky Orange. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Lucky Orange is a good fit for you!" source_url: "https://www.softwareadvice.com/bi/lucky-orange-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Heatmap Software](https://www.softwareadvice.com/heatmap/) / [Lucky Orange](https://www.softwareadvice.com/bi/lucky-orange-profile/) / Lucky Orange Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/bi/lucky-orange-profile/) Reviews [Alternatives](https://www.softwareadvice.com/bi/lucky-orange-profile/alternatives/) # Lucky Orange User Reviews ## Reviews summary - Overall rating: 4.7/5 - Total reviews: 267 ### Secondary ratings - Ease of use: 4.6/5 - Customer support: 4.7/5 - Value for money: 4.6/5 - Functionality: 4.6/5 ### Rating distribution - 5 stars: 203 reviews (76%) - 4 stars: 51 reviews (19%) - 3 stars: 10 reviews (4%) - 2 stars: 3 reviews (1%) - 1 star: 0 reviews (0%) ### Most mentioned pros - The session recordings, heatmaps, and live visitor tracking make it easy to understand user behavior and identify opportunities to improve the customer experience. - It allows us to really dive deep into what our customers are looking at while browsing our online store. - Real-time data on user interaction with our material and websites provided by Lucky Orange helps us to keep improving our offers. Since this platform does not require great technological knowledge to run its goals, one of its main advantages is that it lets the data be easily understood for the whole team. ### Most mentioned cons - Alert/notification features feel underdeveloped compared to the depth of the monitoring tools. - Sometimes when I want to do the replay the replay video isnt sync and its stuck to one picture not the view of the user - I have been wanting to schedule my free call, but I live outside of the US and there is no times that work with my team as we are in the Singapore time zone. ## Lucky Orange customer reviews Showing reviews 1-25 of 267 (page 1). ### Best Web Analytics Tool - Overall rating: 5/5 - Reviewer: Aqeel K. - Verified reviewer: Yes - Industry: Computer Software - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2022 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It captures and stores activities of website visitors in real time and you can see what actions your website visitors are taking in real-time. #### Cons They recently launched a new version which I didn't like and I am still using the old one. #### Vendor response Thank you so much for the five-star review and feedback. Observing customer behavior on your site is a great way to discover pain points and understand the visitor experience. Please don't hesitate to reach out if there is anything we can help you with. Cheers - Bradley from Lucky Orange Replied September 2022 --- ### Great Tool for Understanding Website Visitor Behavior - Overall rating: 5/5 - Reviewer: Sherree T. - Verified reviewer: Yes - Industry: Events Services - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: June 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review. Overall, our experience with Lucky Orange has been very positive. The platform has helped us better understand visitor behavior, identify areas for improvement on our website, and make more informed decisions about the user experience. The session recordings, heatmaps, and visitor insights have been especially valuable, and the platform is easy to navigate and implement. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Lucky Orange has given us valuable insight into how customers use our website. The session recordings, heatmaps, and live visitor tracking make it easy to understand user behavior and identify opportunities to improve the customer experience. Being able to see exactly where visitors are engaging, hesitating, or dropping off has helped us make better decisions about website design and functionality. The platform is intuitive, easy to navigate, and provides actionable data that would be difficult to gather through analytics alone. #### Cons The biggest challenge has been tracking interactions with some of our navigation menus and overlays. Otherwise, Lucky Orange has provided valuable insight into how visitors are using our website. #### Vendor response Thanks for taking the time to leave us a review! Being able to see what visitors do and experience on your website can make all of the difference in improving the customer experience and your conversions. Regarding your feedback on tracking some menus and overlays, please send any examples to support@luckyorange.com and our team can take a look for you. Thanks again for your review, and don't hesitate to reach out with any questions! Cheers - Jordan from Lucky Orange Replied June 2026 --- ### Better than nothing - Overall rating: 2/5 - Reviewer: Lauren N. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: December 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. You get what you pay for!! Just not happy with lack of notifications and general ease of use. #### Ratings breakdown - Ease of use: 2/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 2/5 #### Pros Honestly it is just ok - I am not notified when people come to the website and just not fluid enough #### Cons NO MOBILE APP! Honestly, in this age no mobile app is not going to cut it especially for a paid service. #### Vendor response We appreciate your feedback. Lucky Orange does indeed offer in-app notifications to alert you with a sound and/or banner for common triggers, such as when someone arrives on your site or replies to your chat. These notifications can be fully customized to show other important events, such as when a visitor clicks on a specific CTA or rage clicks. I would be happy to guide you through the process of enabling notifications, address any lingering usage questions you may have and discuss your feedback on a mobile app. While we have optimized our app for desktop usage to maximize access to features, we would like to learn more about how you envision using a mobile app to share with our product development team. Please reply to my last email so we can find a time to connect. I look forward to hearing from you soon and will keep an eye on my inbox for your email. Best regards - Jordan from Lucky Orange Replied December 2024 --- ### A Must-Have Tool for Understanding Visitors - Overall rating: 5/5 - Reviewer: Wade H. - Verified reviewer: Yes - Industry: Leisure, Travel & Tourism - Company size: Self-Employed - Product usage: Used daily for less than 6 months - Reviewed: October 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. My overall experience with Lucky Orange has been excellent. It’s an intuitive tool that provides valuable insights into user behavior, helping me make data-driven decisions to improve conversions and user experience. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I really like how clearly Lucky Orange shows customer behavior. The heatmaps and session recordings make it easy to see where visitors click, scroll, and drop off, which helps me improve my site layout and conversions. #### Cons Honestly, there wasn’t much to dislike, if anything, I’d just say there’s so much data available that it takes a little time to explore all the features fully. #### Vendor response Thanks for leaving us such a thorough review! Seeing exactly what your visitors and customers do and experience on your website through Session Recordings and Heatmaps can make all the difference in improving your website and growing your business. Thanks again for your review, and don't hesitate to reach out with any questions! Cheers - Justin from Lucky Orange Replied October 2025 --- ### Your Pond Pros Review - Overall rating: 5/5 - Reviewer: Jerry M. - Verified reviewer: Yes - Industry: Retail - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2026 - Review source details: This review was submitted organically. No incentive was offered Love it. We use it everyday to better our business. On numerous occasions, we were able to spot where customers may have had a rough experiece or something we noticed that may have lead to less time on the site. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros We are able to catch any customer experiences that may hinder our business, simply by watching their experience on our site. Tremendous help! #### Cons Don't really have anything negative to say at this point. Maybe if there were a way to contact customers who visited the site. #### Vendor response Thank you for your review! Learning the pain points your customers are having and being able to quickly address them is invaluable. Again, we appreciate your review, and we're here should you need anything else! Cheers - Jordan from Lucky Orange Replied March 2026 --- ### Knowing our customers helps us to maximize digital offers! - Overall rating: 5/5 - Reviewer: Brandon L. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Lucky Orange has enabled us to completely understand how people actually interact with our tools and websites. We keep track of site usage, point up usability issues, and decide on the best course of action to improve the digital experience for every guest. Heatmaps and session recordings enable us to quickly identify areas of less interest and those that catch attention, so impacting our choices to maximize design, content organization, and calls to action. The bounce rate decreases and conversion rates increase dramatically. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Strong awareness of user behavior is necessary for us to be able to provide effective digital solutions fit for our clients' real needs. Real-time data on user interaction with our material and websites provided by Lucky Orange helps us to keep improving our offers. Since this platform does not require great technological knowledge to run its goals, one of its main advantages is that it lets the data be easily understood for the whole team. Functions including session recording, field surveys, heat maps, and funnel analysis become critical tools quickly seeing where users drop off, what interests them most, and how to maximize the experience. #### Cons Although the platform provides quite useful data, on a few times we have had to export the data and use other tools to examine the reports in more depth and better fit our particular need. #### Vendor response Thanks for leaving us such a thorough review! Lucky Orange has so many features that can help you see from your customers’ perspective how they are interacting with your store and gain that valuable feedback. We also love to hear that the entire team can easily use Lucky Orange and gather the insights they need without having a ton of technical experience. Thanks again for your review, and don't hesitate to reach out with any questions! Cheers - Will from Lucky Orange Replied June 2025 --- ### Excellent App for seeing what customers are looking at and for. - Overall rating: 5/5 - Reviewer: Rick O. - Verified reviewer: Yes - Industry: Cosmetics - Company size: 2-10 employees - Product usage: Used daily for free trial - Reviewed: July 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review. So far, the app has worked flawlessly and is very user friendly and and I am still in the beginning phases of using the software. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros This app is awesome. It allows us to really dive deep into what our customers are looking at while browsing our online store. We have been able to make some changes to help convert more sales. #### Cons Nothing. I haven't found anything so far that has made me have a second decision about downloading and installing. #### Vendor response These are words we love to hear! Diving into visitor behavior to identify ways to improve your website is invaluable to growing your business. Thanks again for your review, and don't hesitate to reach out with any questions! Cheers - Will from Lucky Orange Replied July 2026 --- ### Great for organic growth! - Overall rating: 5/5 - Reviewer: Keri H. - Verified reviewer: Yes - Industry: Tobacco - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: June 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. It’s been positive! I look forward to my recap emails letting me know what’s going on. The only downside is it’s not great to navigate on mobile #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I like that I can replay customer sessions. It helps me understand the flow and see exactly where customers are falling off #### Cons I honestly haven’t found a dislike, I love my recap emails daily to see what an overview is. It includes everything I need #### Vendor response Thank you for your review! Seeing exactly what your visitors and customers do and experience on your website through Session Recordings can make all the difference in improving your website and growing your business. Thanks again for your review, and don't hesitate to reach out with any questions! Cheers - Will from Lucky Orange Replied July 2025 --- ### I love this app! Highly recommend - Overall rating: 5/5 - Reviewer: Patrick D. - Verified reviewer: Yes - Industry: Arts and Crafts - Company size: 2-10 employees - Product usage: Used daily for free trial - Reviewed: November 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I love how lucky orange allows us to track visitor behavior to the website. This helps us inform our website UX decisions. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I like learning the behavior of my audience and using that to inform how we design our website and user experience. #### Cons The dashboard is a bit hard to find where to view videos. I feel like that’s the main feature. Should be prominent. #### Vendor response Thank you for your review! Lucky Orange has so many features that can help you see from your customers’ perspective how they are interacting with your store and gain that valuable feedback. Again, we appreciate your review, and we're here should you need anything else! Cheers - Justin from Lucky Orange Replied November 2025 --- ### A must have for any store - Overall rating: 4/5 - Reviewer: Callum H. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: Self-Employed - Product usage: Used weekly for free trial - Reviewed: April 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Very positive, I think there are a lot of valuable features this app offers compared to other view tracking apps and the plans seem reasonable for their price. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Having enough features to be usable on the free version to give you a good idea on what you may be paying for with the full version. The display is intuitive and watching recordings back is very easy- which is what I was hoping to get with this app. #### Cons You get a lot of notifications off the bat, I have since turned most of them off but daily reports seems a little too much to begin with. A weekly report seems okay, but if there is any data you want to see I don't see why customers wouldn't just check on the app as opposed to rely on daily/weekly reports. I would also probably prefer to pay 10 dollars for 200 visitors a month, $20 seems quite a bit for the first plan, and 100 visitors a month is also not many- I wish there was a middle-ground. #### Vendor response Thank you for your review! There’s really nothing like seeing exactly what people are experiencing to help you make improvements that drive more sales and happier customers. Regarding your feedback on the notifications and email reports, you can easily adjust these or turn them off all together. Again, we appreciate your review, and we're here should you need anything else! Cheers - Justin from Lucky Orange Replied May 2025 --- ### A super helpful tool — even in the free version. Get it. - Overall rating: 5/5 - Reviewer: Brent F. - Verified reviewer: Yes - Industry: Design - Company size: Self-Employed - Product usage: Used weekly for less than 6 months - Reviewed: October 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Great. Set up is very easy and intuitive as is the interface. I think that even the free plan will help a lot of people get a sense of how their sites are working. I've only had it for a few weeks and I already know I need to make some changes based on Lucky Orange's feedback. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 5/5 #### Pros Lucky Orange lets me see where visitors have been and what interests them most. I'm reworking my user-flow so this tool is super helpful in determining what users gravitate towards. #### Cons I run a small one-person consultancy and the 5000 sessions (smallest tier) is still way more than I imagine will ever visit my site. A lower tier paid plan would be appreciated. Like maybe $10/mth for 1500 sessions? #### Reasons for choosing Lucky Orange Lucky Orange seems easier and more up to date software with better reviews #### Reasons for switching to Lucky Orange Hotjar seems to have been gathering dust and seemed old by comparison #### Vendor response We appreciate the time you took to leave us a review! Our team loves to impress users with our technology and UI. We are constantly developing updates and new features to provide our users with the tools they need to improve their websites. We can't wait to see what other changes you make as you continue to use Lucky Orange and the impact those changes have on your conversion rate! Regarding our plans, we appreciate the budget constraints that come with running a small business. We offer plans that scale as your company grows, starting with a free plan. I would be more than happy to connect, to gather your feedback, so please reply to my last email to get the conversation started. I look forward to hearing from you soon. Thanks again for your review! Cheers - Emilia from Lucky Orange Replied October 2024 --- ### The heatmapping and website analysis tool you need for your business - Overall rating: 5/5 - Reviewer: Quynh V. - Verified reviewer: Yes - Industry: E-Learning - Company size: 11-50 employees - Product usage: Used weekly for less than 2 years - Reviewed: January 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. It has been quite good and was a good transition away from another provider we used to have that didn't really give us the information we needed. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 3/5 #### Pros I like that it provides a very easy display of your heatmapping so that you can make changes and adjustments to your site/landing pages for better conversion. #### Cons The funnel feature doesn't seem to work at all. It doesn't accurately track how far people make it through your funnel...and the data retention that Lucky Orange has is quite minimal. It'd be great if we could see data that extends beyond 60 days... #### Reasons for switching to Lucky Orange The heatmapping tool wasn't working and we needed this information to make marketing decisions. #### Vendor response Thank you for your review, Quynh! We love that you’ve been able to gain so much insight from our tools! Heatmaps are a powerful way to see where people interact with your website. Visitor behavior really makes a huge difference in your conversion optimization efforts. Regarding your cons, could you please reach out to support@luckyorange.com referencing this review? Lucky Orange offers extended data storage beyond 60 days, and we would be happy to walk you through it. Additionally, we would like to investigate what you’re experiencing with our conversion funnels. Simply send us an email to get the ball rolling. We look forward to hearing from you soon! Cheers - Emilia from Lucky Orange Replied February 2024 --- ### It helps me to optimize our website smoothly. - Overall rating: 5/5 - Reviewer: Ripon C. - Verified reviewer: Yes - Industry: Education Management - Company size: 501-1000 employees - Product usage: Used daily for less than 6 months - Reviewed: May 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Lucky Orange also offers user polls, which allow us to get feedback from our visitors. This feedback can be used to make improvements to the website and give our visitors a better experience. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Lucky Orange offers heatmaps, which allow you to quickly and easily view how visitors are interacting with a website. This helps to identify problem areas and optimize the user experience.Lucky Orange provides visitor recordings, which allow me to view how individual visitors are interacting with our website. This helps to keep track of their activities and identify any problems or areas for improvement. #### Cons Lucky Orange is a paid service, so it can be expensive for some businesses.Lucky Orange is only compatible with certain web browsers and operating systems, so it may not work for all users.Lucky Orange is a complex service, so it can be difficult for some users to understand and use. #### Reasons for choosing Lucky Orange Lucky Orange offers analytics, which allow me to track user behavior and identify areas of improvement. #### Reasons for switching to Lucky Orange smooth visitor recordings facilities. #### Vendor response Appreciative of your detailed review, Ripon! Our user surveys, heatmaps and visitor recordings are all about giving you a clear picture of visitor behavior to improve your website experience. Diving into visitor behavior to identify ways to improve your website is invaluable to growing your business. When you can see what's happening on "the other side of the screen," you get a front seat to your customers' online interactions. Thanks for sharing the Lucky Orange love, and we're always here should you need anything! Cheers - Bradley from Lucky Orange Replied June 2023 --- ### Great product, but I wish there was more. - Overall rating: 4/5 - Reviewer: Jordan R. - Verified reviewer: Yes - Industry: Retail - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: January 2024 - Review source details: This review was submitted organically. No incentive was offered 90% Positive, I'm left wanting more often than not as we have far too many platforms doing too many things. If there was say a in-built way to marry up orders placed on a e-commerce site to the recording of their journey through the site that would be the best case scenario for us. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Functionality: 4/5 #### Pros The customer support uses in heatmaps and live chat are the key reasons for us to purchase Lucky Orange. #### Cons The pre-made integrations for Bigcommerce seem to leave us wanting. The support and developer docs feel stale and lacking also. The support team itself was very helpful when I had to reach out to them, I'm referring specifically about the support docs at https://help-preview.luckyorange.com/ as all the answers are rather generic. #### Reasons for choosing Lucky Orange Integration into BigCommerce + Price for live chat #### Vendor response Thank you for your review, Jordan. Love to hear that your team has been able to use heatmaps and live chat to bring a better experience to your visitors and customers. We appreciate your feedback regarding our BigCommerce integration and have already passed along your comments to our help document team. Regarding your request to "marry up" orders to recordings, this capability already exists within our app through our custom API. Using custom API, you can pass in an ordered event which will then connect it to your customer. Our team would be more than happy to show you how to set it up. Simply send an email to support@luckyorange.com referencing this review to get started. I look forward to hearing from you soon! Best Regards - Emilia from Lucky Orange Replied February 2024 --- ### Heat Watch - Overall rating: 5/5 - Reviewer: Lucas H. - Verified reviewer: Yes - Industry: Design - Company size: Self-Employed - Product usage: Used weekly for less than 2 years - Reviewed: May 2025 - Review source details: This review was submitted organically. No incentive was offered Tried Lucky Orange to get a better read on user behavior, ended up checking it daily #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Heatmaps load quick, live sessions feel like a cheat code, and funnels spot where folks drop #### Cons UI’s a bit cramped in places, and long visits sometimes lag on playback, but insights hit fast #### Vendor response Thank you for your review! Lucky Orange has so many features that can help you see from your customers’ perspective how they are interacting with your site and gain that valuable feedback. Thanks again for your review, and don't hesitate to reach out with any questions. Cheers - Will from Lucky Orange Replied May 2025 --- ### Review about Lucky Orange - Overall rating: 4/5 - Reviewer: Qunny Q. - Verified reviewer: Yes - Industry: Import and Export - Company size: 2-10 employees - Product usage: Used daily for free trial - Reviewed: March 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. In general, all good. Help me a lot. Will keep using Lucky Orange. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 5/5 #### Pros Have many functions. Have much help towards analyzing user's behavior. #### Cons When watch the visitor recordings, there is not the information about the source. Should back to check that. #### Vendor response Thank you for your review! Learning the pain points your customers are having and being able to quickly address them is invaluable. Regarding your feedback on the source, could you reach out to support@luckyorange.com so we can look into this for you or help you identify where the source is listed? Thanks again for your review! Cheers - Jordan from Lucky Orange Replied March 2025 --- ### Amazing service - Overall rating: 5/5 - Reviewer: Milos A. - Verified reviewer: Yes - Industry: Mental Health Care - Company size: 2-10 employees - Product usage: Used daily for free trial - Reviewed: March 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Great experience, from customer support to the end of the service #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Possibility to see exactly how people act on your website #### Cons Nothing, I liked absolutely everything about Lucky Orange #### Vendor response Thank you for your review! We’re so happy that we’ve been able to impress you with our technology, onboarding and customer support and are thrilled to be part of your journey. Thanks again for your review, and don't hesitate to reach out with any questions. Cheers - Will from Lucky Orange Replied March 2025 --- ### Lucky orange best app - Overall rating: 5/5 - Reviewer: Lutins Coquins d. - Verified reviewer: Yes - Industry: Retail - Company size: Self-Employed - Product usage: Used monthly for less than 2 years - Reviewed: January 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. A+++++. The team is always helpful. Much appreciated #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Great app for sellers se can see in real time buyers on shopify #### Cons Nothing everything is perfect, thank you #### Vendor response Thank you for your review and your kind words! We love that we've made the honor roll with that A+++++! Our team is committed to raising the bar, and it sounds like our efforts continue to impress you. We truly appreciate when our users describe us as "the best" and "perfect." Thanks again for your feedback, and please don’t hesitate to reach out if you need anything! Cheers - Jordan from Lucky Orange Replied January 2025 --- ### Amazing App - Overall rating: 5/5 - Reviewer: Etem A. - Verified reviewer: Yes - Industry: Consumer Services - Company size: Self-Employed - Product usage: Used weekly for less than 6 months - Reviewed: December 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall im happy to have this App, really they are doing a Great Job pls lucky orange team keep up the good work #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I never thought there would be a app Like this. This is absolutly Amazing! #### Cons There are no Cons i mean its a app to Live View your customers POV my conversion rate got from 2% to 6% #### Vendor response Wow! These are words we love to hear! We’re thrilled that Lucky Orange has provided you with the visitor behavior insights needed to make such a huge impact on your conversion rate. Congratulations on raising your conversion rate from 2% to 6%! Visitor behavior really makes all the difference, as you’ve demonstrated. Instead of blindly trying to improve your website, you were able to isolate the issues and fix them. Thank you for leaving us a review, and don’t hesitate to reach out if we can help in any way. Happy tracking! Cheers - Jordan from Lucky Orange Replied December 2024 --- ### If you're a shopify store owner, you NEED Lucky Orange PERIOD. - Overall rating: 5/5 - Reviewer: Elvan B. - Verified reviewer: Yes - Industry: Retail - Company size: Self-Employed - Product usage: Used daily for less than 12 months - Reviewed: September 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros What I like the absolute most about Lucky Orange is the sheer ease of use and user-friendliness of the interface. I have a good time using the site and I'm almost never at loss. Also, I've always appreciated the quick and truly friendly customer support. You guys are the best I swear <3 #### Cons Literally nothing comes to mind. Normally I would say that 19$/m is a bit out of my budget as a very small shopify store owner who's still in the negative, but in this case I have to say it is well worth that money and even more. There are worse apps that charge twice as much and has the worst customer support you can imagine. #### Vendor response Thanks for taking the time for leaving us a review, Elvan! We love to hear that Lucky Orange delivered the visitor behavior you need quickly and easily. Our team is always happy to support our users with any questions they may have. We love our users too! 🧡 Regarding pricing, we offer a free plan and plan tailored specifically for Shopify merchants who are just starting out with their online stores. Thanks again for your review, and happy tracking! We’re here if you need anything! Cheers - Jordan from Lucky Orange Replied October 2024 --- ### An Analytics tools that easier to use than GA. - Overall rating: 5/5 - Reviewer: Cesar C. - Verified reviewer: Yes - Industry: Entertainment - Company size: 11-50 employees - Product usage: Used weekly for less than 12 months - Reviewed: December 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. So far we like the tool and its helped us get a more visually attractive way to view our site analytics compared to GA. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros The dashboard customization along with creating user funnels for better tracking of users is important to us. #### Cons The polls is a great tool but very limited. Wish we could customize it to ask deeper questions based on their answers. #### Reasons for choosing Lucky Orange LuckyOrange's funnels were much better and easier to setup. #### Vendor response Thank you so much for leaving us a five-star review! Using Funnels to understand where website visitors are experiencing problems with their experience on your site can make a huge difference in your bottom line. We're here if you need anything! Cheers - Bradley from Lucky Orange Replied December 2022 --- ### An initial assessment of Lucky Orange - Overall rating: 5/5 - Reviewer: Peter G. - Verified reviewer: Yes - Industry: Education Management - Company size: Self-Employed - Product usage: Used daily for less than 12 months - Reviewed: August 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros In a quick review I found LO to be the most insightful tool to teach me how to optimize my website. Now that I am embarking on a joint project with Google, it is the first place I went to help me track and understand progress. #### Cons None, there is more functionality than I know how to use at the moment so heavily dependent on support, who have been great. #### Reasons for choosing Lucky Orange Intuitive understanding of its real time capabilities and excellent interaction with Support in getting me going. #### Vendor response Thanks for taking the time to leave this review, Peter! I'm excited to hear that you've been able to get so much from Lucky Orange and gaining better insight into what your visitors are experiencing. Lucky Orange has an incredible depth of data depending on what you want to analyze. You can stick with the 30,000 foot view to look at the broader view of your visitor behavior or dive into see the trees with detailed views of specific visitors. I can't wait to see how Lucky Orange helps you grow your business! Thanks again for your review, and we're here if you have any questions! Cheers - Emilia from Lucky Orange Replied August 2023 --- ### Lucky Orange is a "Must Have" reporting element of every website. - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Computer Software - Company size: 11-50 employees - Product usage: Used monthly for more than 2 years - Reviewed: June 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Lucky Orange has allowed us to better manage content throughout our website since we know where people click and where people scroll on each page. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Functionality: 5/5 #### Pros The critical features I use are the heat map, click map, and screen recording tools. #### Cons I think the thing I like least about Lucky Orange is that they offer a lot of other tools that I don't use or care about which can make navigation around the dashboard a tad bit more complicated, but it's a minor complaint. #### Vendor response We're thrilled to hear that Lucky Orange has enabled you to better manage your website content by providing visibility into click and scroll behavior. Understanding how users interact with your pages is crucial, and we're glad our tool has been a game-changer for you. Thank you for your support! We're here should you need anything. Cheers - Bradley from Lucky Orange Replied June 2023 --- ### Great website monitoring and UX analysis tool at a great price - Overall rating: 5/5 - Reviewer: Adam H. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2022 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Easy to deploy, loads of features, great price. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Luckyorange is shockingly good value for money, with great features that exceed the competition, I honestly don't know how they do it. #### Cons In the recent update, there was some bugs/lag in screen loading but this is now largely resolved. #### Reasons for switching to Lucky Orange Better product, better price. #### Vendor response There's nothing quite like the feeling when you see exactly what's stopping more visitors from turning into customers. Instead of blindly trying to improve your website, you can isolate the issue and fix it by using Lucky Orange to see visitor behavior. Thank you for your review and don't hesitate to reach out if you need anything! Cheers - Bradley from Lucky Orange Replied April 2022 --- ### There are no Apples only ORANGES - Lucky Orange Outperforms - Overall rating: 5/5 - Reviewer: Manny K. - Verified reviewer: Yes - Industry: Computer Hardware - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: September 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Lucky Orange is Outstanding!!! It gives us all of the information we need to figure out what customers are looking at on our website. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I’ve been using Lucky Orange since about 2018. It’s is remarkable at tracking activity on our website. The ease of use, recordings, and metrics are invaluable to our company. #### Cons Lucky Orange works so well and integrates with our website, that I don’t have any cons. Perhaps an App for Apple and Android to show metrics and/or for the Chat feature would be a great add on. #### Vendor response We appreciate the time you took to leave us a review and for your business over the past 6 years. It’s an honor to be able to continue to impress you with our technology and support. Additionally, we appreciate your feedback for an app and have passed it along to our product development team. Again, thank you so much for your review and continued business. Here’s to the next 6 years! As always, if you need anything, don’t hesitate to let us know! Cheers - Jordan from Lucky Orange Replied September 2024 ## More reviews [Next reviews](https://www.softwareadvice.com/bi/lucky-orange-profile/reviews/?page=2) --- Lucky Orange Reviews, Pros and Cons - 2026 Software Advice