Get Your Free Advice
Lucky Orange vs New Relic
User Ratings & Reviews
Reviews are generated by real users. When reviewing a product, users are asked to assess the product’s overall quality, which includes assigning specific ratings for ease of use, value for money, customer support, and functionality.
Ease-of-Use
4.7 / 5
4.2 / 5
Value for Money
4.6 / 5
4 / 5
Customer Support
4.7 / 5
4.2 / 5
Functionality
4.6 / 5
4.5 / 5
Last Review Written
November 20, 2024
October 22, 2024
Pros/Cons
Pros
- Sensitive content hidden] was great. Very happy with the onboarding meeting I had with him, he was excellent.
- The ability to see screen sizes and browser types have been really helpful. Obviously being able to see what the customer's journey looked like is of great value.
- I like to use this system as a starting point for keyword research and competition. I know it does a lot of other cool things that I like as well, but for me, I find the Kombat section most helpful.
Cons
- The current system of the heatmap loading over the page can confused people.
- Also, all the plans have the same features (all), there are no smaller plans with less features (I just use the recordings and the basic analytics, but it has chat popups, heatmaps, survey popups).
- LuckyOrange allowed me to stop the guess work.
Pros
- Its APM features, Creative Dashboards, Browser data, Insights etc. are a great way to keep tab on your products performance and also, keeps you motivated to improve the performance.
- Don't hesitate to ask for assistance from them. They want to make sure you succeed and are always glad to help you realize more value from your investment.
- Dashboarding perfromance report capability is also good, helps us to keep on top of our applications perfromance.
Cons
- Opposing the web component, the mobile apps one is very bad. The sdks are very bad and very intrusive, leading to instability of the apps itselfs.
- The customer support is dreadful. We wait over 5 days for a response and then have to chase.
- Our main version we run has a memory leak, the NewRelic support team was worthless in troubleshooting.
Pricing
Pricing Range
$
$
$
$
$
$
$
$
$
$
Product Demo & Screenshots
Product Demo
N/A
N/A
Advisor Recommendations & User Awards
FrontRunners
The top products based on usability and customer satisfaction, as rated by user reviews. Check out our full methodology description for more detail.
FrontRunners
2022
N/A
Advisor Recommendations
Our industry-specific advisors recommend products based on specific business needs. Connect with us to get your personalized recommendations.
N/A
N/A
Additional Info
Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support and Training
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos
