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Lucky Orange vs Zoho CRM

Lucky Orange vs Zoho CRM

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Overall Rating
4.7 (234)
4.3 (6925)
Ease-of-Use
4.7 / 5
4.2 / 5
Value for Money
4.6 / 5
4.3 / 5
Customer Support
4.7 / 5
4.1 / 5
Functionality
4.6 / 5
4.3 / 5
Last Review Written
January 6, 2025
February 12, 2025
Pros/Cons
  • Pros

  • Overall im happy to have this App, really they are doing a Great Job pls lucky orange team keep up the good work.
  • The ability to see screen sizes and browser types have been really helpful. Obviously being able to see what the customer's journey looked like is of great value.
  • I like to use this system as a starting point for keyword research and competition. I know it does a lot of other cool things that I like as well, but for me, I find the Kombat section most helpful.
  • Cons

  • The current system of the heatmap loading over the page can confused people.
  • Also, all the plans have the same features (all), there are no smaller plans with less features (I just use the recordings and the basic analytics, but it has chat popups, heatmaps, survey popups).
  • LuckyOrange allowed me to stop the guess work.
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  • Pros

  • Amazing product and a great experience. I was also very happy to see the analytics that pointed me in the right direction for next steps.
  • Highly recommended and nice product for startups especially, who are looking for budget friendly and reliable product.
  • Overall, we are happy with Zoho. They are good people, provide great support, and you can't beat the value for money equation.
  • Cons

  • We've got some problem with the email invitations often sent into the spam folder of our customers... but it's a common problem with other CRM I guess.
  • Misleading information during the trial phase. Always upselling their useless apps through Zoho one.
  • You get different answers from different customer representatives and the lack of an account manager is painful. App store is full of apps that barely work or aren't maintained.
Read all user reviews
Pricing Range
$
$
$
$
$
$
$
$
$
$
Product Demo & Screenshots
Product Demo
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Advisor Recommendations & User Awards
FrontRunners

The top products based on usability and customer satisfaction, as rated by user reviews. Check out our full methodology description for more detail.

FrontRunners

2022

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Advisor Recommendations

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Additional Info
Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support and Training
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos