Mapbox is my go-to source for building knowledge-driven map products usable by a broad and non-technical audience. The Community team ensures I have adequate support and resources to build them.

Community support from Mapbox is excellent. They care about good causes, non-profit work, and their official Community team makes a good faith effort to support them.Mapbox has what is probably the most functional and effective web basemap editor in Studio.Its documentation for app building is phenomenal, and its team makes strong efforts to keep it up to date, understandable, and usable for even non-developers. The API makes building single page applications, simple interactive dashboards and data visualizations a breeze. I wouldn't develop with any other tool.

Graceful degradation for smaller viewports needs more energy and development. End users demand some degree of functionality on their mobile devices - API provides options, but making maps work at even a base level can be very challenging.

MapBox is an exceptional mapping platform that has impressed me with its outstanding features and affordable pricing structure. Compared to its competitors, MapBox stands out with its highly competitive pricing, especially when using the SDKs. As a user of the Flutter SDK, I found the implementation process to be incredibly easy, which is a big advantage for developers.What I love most about MapBox is the user-friendly interface, which is perfect for product managers or anyone who needs to monitor the platform. The dashboard is simple, intuitive, and provides a wealth of data and insights that can be used to optimize mapping projects. With MapBox, I can easily monitor key metrics and make data-driven decisions to improve my project's performance.

The negative point of Mapbox is that if you have to use the Static Tiles API for example, the costs are quite prohibitive compared to the competitors, so this would be the only point of attention regarding the price.The big problem with Mapbox is the support, even if you are a big customer and you have a big monthly expense the support is very precarious and slow. It literally takes weeks or months to get the first response to your ticket. They don't make it clear that Support is "not included" and that to get faster service you need to purchase an extra support plan.The cheapest support plan costs 50 usd and this only guarantees you that the first response will be within 3 days. If you want some decent level of support you already need to move to a plan that costs 10% of your monthly spending and the minimum is 500 usd.Even so, the SLA is from 1 to 3 days, that is, you could be paying 500 usd to have a response only in 3 days, that doesn't seem reasonable to me.

We were forced to use it by CRO Software. They swapped from Google Maps (which works 1000 times better) to Mapbox

Nothing at all....its the worst map program I have ever used.

Its slow loading. Missing most road numbers. Half the terrain doesn't show up.

I was looking for a solution to display routes, and maps with customized "borders" and data.My first option was Google maps, since in my mind they were the 'biggest' but when I found out about mapbox and their capabilities I realized I found the best solution.The price is fair compared to the competitors and they offer a free-tier so you can start implementing features and only start paying once you grow your usage.

It has a great documentation, easy to set up, a lot of examples are available and the UI is really good.

In some features there where missing options, customizations and in one time I had to contact the support to ask to implement a small option, but they eventually did it.

Overall, Mapbox is an amazing software that can complete basically any job needed. That said, for the average user just looking to do basic things, it can be hard to use.

Mapbox is fully customizable to a level I have never experienced before. Mapbox allows for custom maps that can include as much or as little as needed. For example, components that can be added include administrative boundaries, buildings, land and water, natural features, place labels, point of interests labels, road network, transit, and much more. Additionally, color pallets can be added for further customization. This full customization is truly amazing.

Mapbox can be rather complex to use for someone just starting out. There is a rather steep learning curve. The software is so powerful and complex that it can make things hard.