The highlight of using OnSemble has been the team at Passageways. [SENSITIVE CONTENT HIDDEN] was an absolutely invaluable resource and helped solve virtually every one of our business needs and "wins" we wanted for launch. She was full of ideas for solving problems and made herself very available for assistance. On the support side, [SENSITIVE CONTENT HIDDEN] has also proved to be a massive help and great resource. Always willing to help and fixed our tickets in a very quick timeframe. The people and team alone make OnSemble a great choice!

This product is very easy to get set up, using a mixture of basic HTML and drop-n-drag elements to build pages in minutes. It's definitely feasible to build out a department in minutes and hours, through a pretty user friendly interface. You also don't have to sacrifice a lot of control for the ease of use, as you can easily code in what's needed, or can adjust templates on the fly. It allows a ton of customization as well, which gives your team a lot of options for set up and functionality. There's also a lot of features included in the price, which really raises the value when comparting to similar options.

Our issues mostly have been with some of the specific modules called "islands". Some are more robust than others, and we were not able to replicate everything that we wanted given some restraints of the islands. They also prove to be difficult to work with in a few cases. Calendars, for example, offers some nice features but has some quirks that has prevented us from utilizing it for the whole organization. That being said, these islands get updated and changed over time, so some of our issues could get fixed.

With our portal, we solved a consistency in documents issue we were experiencing. Since implementation, we have been able to ensure both locations have the most up to date documents on hand in the portal's document repository. We also solved the need for a shared calendar for all staff with the portal. We have provided our staff with a virtual Professional Development corner, containing a lending library, complete with motivational and professional development books employees can check out.

The document repository, ease of use, and infinite possibilities for custom pages are amongst my favorite features of OnSemble.

Most of our initial concerns with our portal were put to rest with the latest version update. We have experienced few issues with the portal since implementation. Any issues that arise are easily solved by the top notch Passageways Support Team or simply by emailing our extremely helpful and knowledgeable Passageways CSM.

My overall experience with NContracts has been superb! It's been a necessary resource for our bank.

Customer Service is very responsive and the ability to have a one on one consult twice a year with an expert is awesome!

Initially understanding the system and what the information was telling me was overwhelming. However having great customer service made that easier over time.

Overall, we have had issues with the support from OnSemble. It started with the initial launch and even the follow up now doesn't happen. We will be notified that our contacts are looking in to items and we won't hear back from them. It's a constant follow up on our end.

The look and concept is good and more modern.

The set up and use is cumbersome and many different locations need to be updated in order to change user access. (Not as user friendly on the administrative side.)

Enterprise risk management including audit management, business continuity planning, cybersecurity assessments, risk assessments and vendor management.

Ease of use and integration points between the various software applications.

Lack of custom report writing options available to the administrator.

We have had a great working relationship with NContracts. They have experienced staff that understand what we try to achieve and help us get positive results from our efforts.

We moved from Excel spreadsheets to the NContracts portal. Wow! Our data is easy to upload and analyze both. We get fantastic reports that we utilize in executive meetings, audits and internal reviews. We have excellent support from the staff any time we have a question. Implementation was a breeze. We were up and running in a couple of weeks.

I do not think we utilize the portal to it's full abilities. It can do much more then I ask!

Overall, I absolutely love OnSemble! The software itself is pretty amazing. The ease of use and vast amount of modules offered made this a no-brainer decision for us. The people that work at Passageways are some of the nicest, most supporting people I have ever dealt with. They have made the whole process (setup, implementation, maintenance, etc) the best experience. You can't really ask for more when working with a third-party vendor!

1) Easy to learn how to create/build 2) Amazing Support Team - every person/department I've dealt with has been ridiculously helpful 3) Minimal training time - OnSemble is very easy for staff to adapt to. 4) The built-in modules are amazing and help with pretty much any need we've had with our Intranet. 5) Did I mention the people? Because I really enjoy working with everyone at Passageways!

The only thing I don't like about this software is the responsive web design. When moving between different screen sizes - some islands on the page overlap.

The modules and islands. Not only can you choose your site's functionality, but the options on a single content page allowed us to reconfigure our navigation and provide more useful content per page.

Not much of anything bad to say. The platform works smoothly, is a huge improvement over our previous platform, and the support is spectacular.

The customer service has always been amazing. The Team is always there to reply and help as quickly as possible. [SENSITIVE CONTENT HIDDEN] in particular is an all-star who goes above and beyond what it takes to get stuff done. We're really appreciated having her work on our file.

I like that you are able to restrict access to different parts of your Portal. This is a wonderful customization feature that allows us to connect with users in different ways.

The back-end can be restrictive when trying to design pages. I also wish that it was easier to move documents around from folder to folder and that the folder icons were larger.

The overall experience has been amazing as indicated above. But the lion share of my praise goes to the Implementation Manager. Without her I highly doubt that our Portal would have launched or without a doubt significantly delayed. Her knowledge base of the Onsemble platform and her attention to detail is astounding. As much as I get praised for creating an immersive Intranet, I know it's partly due to her support. She's an asset to the Passageways Organization...and to our team. The support team is nothing like I have ever experienced. Their response time and follow through is indeed a standard for the industry of IT support, this deserves 100% not 99% satisfaction.

Wow!... I can spend literally hours writing about my extreme satisfaction with the team and the software. It has allowed our organization to experience another level of engagement with our staff. The ease of use and the “drag and drop” design feature has also allowed a team of 2 to be nimble, with the results and appearance of a team of 10. Our Executive leadership team believes transparency is the currency of leadership and the Onsemble platform has afforded them the opportunity to live out this value. From just- in-time information, thoughts on upcoming and/or current changes, future business strategies and recorded quarterly messages. This software has been and a catalyst to our increased employee engagement scores. We've only been 'live' for 6 months!

A missing mobile platform and the non responsiveness to different screens for the desktops version.

Good experience with good support and decent UI. Decent vendor review service but a lot of 3rd party vendors won't allow Ncontracts-type companies from requesting due diligence documentation so you end up having to do it yourself anyway.

I like the interface for the most part - it's typically intuitive and the support is very good and responsive when needed.

Navigating or updating multiple vendors - you can't middle click to open vendors in their own tabs which really hinders bulk updates.

[SENSITIVE CONTENT HIDDEN] really saved us through implementation. There's so much to learn with the portal and she holds all of that knowledge in her head and was gracious enough to share it with us through countless meetings.

I love the abundance of modules that we can use that streamlines processes. We've implemented help desks throughout many departments in our organization which has helped speed up requests and allow the ability to track tickets. And, when it doubt, it's nice to have the PTE island to be able to customize how we wish.

Our organization cares a lot about things looking nice - and unfortunately, the drag & drop functionality doesn't inherently look 'pretty' without a bit of work. We had to do a few workarounds to get the site to be responsive and oftentimes need to pop into the HTML code, which many average users aren't familiar with. Also, the calendar doesn't work well for signing up for events like volunteer opportunities and is extremely difficult to report on. I've already submitted a feature enhancement request for this.

We have an excellent working relationship with NContracts and their team. They consistently provide us knowledge and solutions to our ever changing environment in the financial industry.

NContracts provides services for our HMDA, Fair Lending and Red Lining data. It is easy to import our annual information and review where we have been versus where we want to go. The reporting is comprehensive. We can utilize filters to drill down in findings, as applicable. NContracts gives us valuable insight into what we do versus our peers using dialogue and graphs. We can ask questions at any time with confidence that the customer service will be responsive had helpful.

We are assigned an annual review with an analyst. Sometimes I am unsure which questions I should ask to utilize this built-in with our contract. It would be great to have an annual review with a template of suggested material to cover or learn about.

This is a great product for any sized organization! Keeps us " on the same page" with our employees!

We love how easy it is for us to use, being a smaller organization but growing organization it keeps us connected to all employees. not having an IT department or Marketing department its so simple for us to use and create and be innovative. Our staff loves how easy it is to use, and we love having fun and making it exciting for the staff. Easy to keep documents in one place and update them on the spot when new documents arise. Easy to get all the information you need in one spot. Personally for me, i love that I can make my own pages and have a "traveling desk" so no matter what office I am in, I am able to access almost everything I need by just logging into the portal. We also use it for openness of our organization giving the staff insight into the financials of the organization. We love love love the Portal

Sometimes it has bugs would be my con, however the support we get when this happens is quick and effective!!!

We were trying to reduce paperwork and create a portal that was useful for every department in their everyday jobs, removing things off of network drives and organizing them in Onsemble. We love our new portal.

We've been Passageways customers for more than 10 years now and recently revamped our internal portal with the most recent version of OnSemble. Our customer support representative was very helpful and we really felt like Passageways was as invested in this project as we were. They will often get on phone calls with us to resolve questions and issues same-day or within a few hours. We always felt like we were a priority to them.

OnSemble is really a blank slate - you can do almost anything with it. You really have to have a vision for what you want the site to be and how you want it to be organized in order to be successful with this product. If you do, it's really customizable. If not, you can certainly have Passageways assist you in designing something, but you really have to know what you want and how you want it to be organized for your organization.

We use OnSemble as our internal marketing communication and resource for employees to find any internal forms, procedures, info on products, training, and much more. The more that we do get employee buy-in to using it, the more we discover that we can do with it. I do feel that Passageways is constantly trying to update the features and functionality, and they definitely have some fabulous customer service! Anything I have ever needed or didn't understand, I've gotten exceptional support on from their team.

What I like the most is all of the different functions and uses for managing content and forming communication that you can use it for, you don't have to use them all, but they are available for when the product grows and your institution grows and you can add on more things as your needs change.

Really the only thing that I don't like about it is something that is in the process of being updated, which is that the portal is not currently responsive. We have people in our organization that have many different size screens and resolutions, so no one layout fits them all well.

Onsemble gave us the tools to create an intranet that is fully functional, modern, and efficient.

The ease of use empowers people of all different technical backgrounds to build professional quality pages. Not only are the pages aesthetically pleasing, but the build-in modules offer a whole other level of functionality to make our jobs easier. I have really enjoyed the process of creating pages that, visually and technically, would have not been possible without Onsemble.

There are certain modules that could use some improvement for customization. For example, the font and color of the Birthdays and Anniversary islands. I wish we could customize those things easily. But this is a small complaint in the big picture, and our Customer Success Manager does a great job of bringing our ideas to the technical team to see if its something that can be implemented in the future.

I generally have a good experience with this software and the support team. This software is a very easy to use product with many useful "ready-made" modules, and "drag-and-drop" features that are great for jumpstarting an intranet site. The "Customer Success Managers" and the customer service team are supportive, helpful and proactive when trying to assist their clients. However, while the software allows for a lot of control in some regard, it does not allow control in others; for example, the look and feel of certain modules cannot easily be modified. The ease of certain aspects of the software seems to limit control over other aspects.

The drag and drop features are an incredibly useful feature. Many of the "ready-made" modules seem to be developed with "best practice" in mind and takes a lot of the work out when trying to rebuild an intranet site, especially for a novice (such as myself). The most recent software updates featuring "structures" have made modifications to the websites much easier as well. The software is continually being updated with its customer's feedback in mind. It can be setup to have access to active directory. This software allows for a lot of control and various ways to utilize its available features.

Certain aspects of the "look and feel" of the modules cannot be modified. For example, the font size of labels for sections of some modules cannot be changed. Parts of some modules seem outdated, for example the messaging board could be updated to have features such as "@" to tag a user. For some older modules, the look and feel seem outdated. The mechanism for the alerts features is not as easy to navigate as some of their other features.

Our employees now say they feel like they have a state-of-the-art intranet. They started using it so easily from day 1.

Honestly, intranet software is funky. It's all funky. Some of it's funkier than others, and I would say OnSemble is an acceptable level of funkiness. What REALLY makes the difference is your Customer Support Manager and the tech support team. They are good, kind people who truly want to make the product work for you. They work so hard to make you happy and they are a joy to go through this beast of a project with. That's why I would choose OnSemble again. This is my 4th intranet relaunch project, so I know what I'm talking about.

Some modules are built in a way that doesn't make sense from a user or author perspective, and you have to do some workarounds to get them to work "normal." I made a bunch of feature requests and am confident Passageways is working to improve their product.

Overall, the product delivers what we expect! The hands-on support we have received after implementation is fantastic. Some modules can be complicated; however, our assigned Customer Service Manager is always available to give us uninterrupted support and training.

Our site is engaging and unique to our organization. We love that OnSemble helped us customize an Employee Recognition preview window on the homepage, and it has a social media feel that the employees enjoy. Our employees also love having many of their needs located all in one place, whether it be procedures, training material, an employee’s contact information, event details, or a blog post from our [SENSITIVE CONTENT HIDDEN]. Having a one-stop-shop for resources is invaluable.

We are a small credit union and have minimal resources; therefore, the setup took much longer than expected. There is a bit of a learning curve; however, the most recent update is much more intuitive, and I am quickly learning the new admin processes.

With our re-launch, we have been able to re-organize all of our company training resources, guarantee consistency across documents by running them through the portal, and a great way to know everyone across the organization.

As new versions come out, the ability to design beautiful pages gets easier and easier. It's a great way to keep our company organized and for staff to be able to find resources that they use daily quickly and efficiently. It's also a great way to promote employee engagement!

There are some funny quirks in some of the aps that come with the portal, and sometimes it's hard to know if it's a design flaw or a bug in a new version.

The overall experience with OnSemble and the team has been positive. Our CSM's have been responsive and the tech team grabs our tickets and answers right away. The product is easy to use with relatively little training.

Announcements, calendar and discussions are the most beneficial parts of the software for use. They help with our communication need. As one of the Admins I like the PTE islands and that I can write in HTML to impact the page.

I would like to see improvement to sign ups on the calendar. Currently when limiting events it still allows users to sign up. It would be nice to give them notice (other than email) that it is full. Or create a new island that can be used as a sign up sheet. The framework is also boxy. It would be nice to have other shapes to the islands.

My overall experience with OnSemble has been really great. I have met a lot of great people and I've learned what others are doing. It has helped us put some best practices together and made our road to success that much easier.

What I like most about the software is that no matter what questions I have, my CSMs and tech support are always there to assist. They offer great advise and suggestions. If they do not know the answer they escalate the issue to their development team.

Being a long term customer at times you were limited at what you could do. However, I like the direct their are going in and I see great things.

Our company is fully taking advantage of being able to organize our policies and procedures, having the employees be able to access whatever is needed to get through their work day, and continue to grow for our company.

Passageways is a great tool to make your work environment work as a community. You can make it fun and navigationally/organizationally friendly. The support from their staff members gives you the ability to make it your own.

If you are not a computer whiz, it can be overwhelming once you begin building pages. However, the tools given to you along with staff support will help you through the obstacles.

This is a great company! I feel like I have made new friends. If I would ever decide to leave my current position I think I would like to work for NContracts, great people and a great product.

I like the way the different suites communicate with each other. I like the way I can customize the reports. I like the way I can assign tasks to others to help maintain the system.

There is nothing with the software that I dislike. I am able to make it do most of what I need.